Good old Paypal, always ready to make the situation worse. Sounds to me like they were simply trying to pocket $830. Does anyone know of a different, more reliable online payment option (that's widely accepted)?
Good old Paypal, always ready to make the situation worse. Sounds to me like they were simply trying to pocket $830. Does anyone know of a different, more reliable online payment option (that's widely accepted)?
Good old Paypal, always ready to make the situation worse. Sounds to me like they were simply trying to pocket $830. Does anyone know of a different, more reliable online payment option (that's widely accepted)?I don't think one exists. Last I heard PP still has a total monopoly.
You could possibly protect yourself to some degree by not linking a bank account (if that's even allowed anymore, I don't know) and only filling your account with Paypal or Visa gift cards.
Good old Paypal, always ready to make the situation worse. Sounds to me like they were simply trying to pocket $830. Does anyone know of a different, more reliable online payment option (that's widely accepted)?
If you find one, please let me know. I couldn't.
Good old Paypal, always ready to make the situation worse. Sounds to me like they were simply trying to pocket $830. Does anyone know of a different, more reliable online payment option (that's widely accepted)?
If you find one, please let me know. I couldn't.
Isn't there something called Google Wallet that sends money? I think it's relatively new and the first thing that comes up on a google search is "Is Google Wallet safe?", but I think it does the same thing as PayPal. I don't think it's available in all countries though, so wouldn't have worked in this particular situation.
A very similar scenario occurred with me, over several THOUSAND dollars, and that's why I can't have a Paypal account anymore.
Paypal took their money from the credit card we provided, then reversed it (though it still showed on the card!) then took from the joint bank account. The bank account went $0.43 into "overdraft" because they process the largest transactions FIRST, so our bank locked our accounts, charged every service fee they could think of, and refused to help us figure out things on the Paypal end due to "privacy concerns". JOINT bank account guys! You can tell either of us anything about that account!
Paypal never explained why they "ghosted" a second charge through our CC - which by the way, WAS charged (as well as our bank account), nor did we ever receive any refund, explanation or apology. All they could do was tell us, "If you are unhappy with our services, we recommend de-activating your Paypal account. Then you won't be able to use it. That should solve your problem!"
If I TRIED to open a new one, Paypal would immediately ban the account as we are on their "blacklist" to NEVER open an account in our names AGAIN. Because we cannot trust Paypal. :( Of course they think it's OUR personal problem and they were happy to blame the bank too, but yeah? Paypal? You STOLE at least $1000 from us! I will NEVER forgive that!
Unfortunately we have VERY different laws regarding law suits here in Canada, especially with class actions and also going against a US company
Hmm, if this is a regular practice- it sure seems like a class action to me.
I've been the middleman a few times and luckily everything went smoothly. I don't know what I'd do if it was a situation like this where Paypal charged one party twice. It's scary, especially considering this could also happen in a regular sale, where there isn't a middleman!
It doesn't pertain to this instance, but in cases where I am the middleman I ask for payment to be sent to me as a gift and get a written agreement that I will NOT be held responsible if the package gets lost in the mail after I send it. I am glad to pass packages along as a favor, but only if I am not facing a monetary risk. That's too much to ask--for me, at least.
I've been the middleman a few times and luckily everything went smoothly. I don't know what I'd do if it was a situation like this where Paypal charged one party twice. It's scary, especially considering this could also happen in a regular sale, where there isn't a middleman!
It doesn't pertain to this instance, but in cases where I am the middleman I ask for payment to be sent to me as a gift and get a written agreement that I will NOT be held responsible if the package gets lost in the mail after I send it. I am glad to pass packages along as a favor, but only if I am not facing a monetary risk. That's too much to ask--for me, at least.
Just an FYI (mostly to everyone), getting a payment with friends and family doesn't protect you from a chargeback if the buyer paid with a CC. I'm not sure if a written agreement protects you, but I suppose it doesn't hurt?
I've been the middleman a few times and luckily everything went smoothly. I don't know what I'd do if it was a situation like this where Paypal charged one party twice. It's scary, especially considering this could also happen in a regular sale, where there isn't a middleman!
It doesn't pertain to this instance, but in cases where I am the middleman I ask for payment to be sent to me as a gift and get a written agreement that I will NOT be held responsible if the package gets lost in the mail after I send it. I am glad to pass packages along as a favor, but only if I am not facing a monetary risk. That's too much to ask--for me, at least.
Just an FYI (mostly to everyone), getting a payment with friends and family doesn't protect you from a chargeback if the buyer paid with a CC. I'm not sure if a written agreement protects you, but I suppose it doesn't hurt?
The written agreement is to make sure the buyer and I are on the same page. I want an understanding in place ahead of times so their aren't any nasty surprises for either me or the buyer. Does it protect me legally? No, it's just me saying "Hey, here are my terms for me being a middleman. Are they acceptable to you? If not, let's not proceed." and them saying "Yes, those terms are acceptable." (The buyer doesn't have to sign a legal document or anything, lol.)
It would be entirely possible for someone to agree, but then proceed with a Paypal chargeback against me anyway. But in that case they would be an untrustworthy trader who lies, and I would leave feedback to that effect.
The length of resolving a charge back can take up to approx 75~90 days. And the opposite person gets that money frozen until it's resolved.
It's not just PayPal, its also the card issuer. It states this on PayPal's FAQ, and other online pay sites give a similar length.
Paypal's customer support sucks, I don't disagree.
I'm happy that it's finally over for everyone.
Just curious, with the way PP was acting: did you ever try invoking the "please pull such and such a phone call for review"?
Might help someone in the future. And yes, the important bit is that everyone is OK. :)