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I still can't close Shadow's paypal account! He's been dead for three years and I'm his surviving spouse! It's crazy the hoops you have to go through.
You are better off closing all ties to that account and opening a new one. A new account shouldn't have any restrictions AS LONG AS you have your bank account attached, your current credit card attached and you verify who you are (i.e. them asking for your SS.) Make sure you type your name exactly the way it appears on your credit card and bank account. You want the Premier account and not the personal. The personal account has limits. There is no charge to upgrade your account to Premier.