The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Marlin on March 10, 2017, 11:24:57 AM
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*** I have posted an update further down ***
Um.... WTH?
I bought a lot on ebay
Buy now so paid immediately
Nearly three days later get a notice from ebay item is despatched
This is followed immediately by this message from the seller:
"Ebay has largely underestimated the sipping expenses. I've shipped as much as I could fit in the medium size box for $13.60. If you would like the rest (its only about another 6 ponies (the larger ones) I can offer to send them to you for the price of the rest of the shipping, probably the same size box $13.60. My apologies but I don't ebay sell very often and I trusted ebay to give an accurate shipping estimate but I couldn't spend an additional $12 out of pocket to ship something I am trying to get rid of."
Ummm.... what would you do/how would you respond?
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I concur, WTH.
It was the sellers responsibility to ensure she had correct shipping listed. She's breaching a few standards there!
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Agree...It's their responsibility...I'm sorry you are going through this!
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I want to try and get on top of this quickly :( I don't want to open up a case straight away without communicating with them first (but that it totally what I intend on doing if they don't fix this - because I agree with you guys - I don't see how this is my problem??)
I have messaged the seller back the following... and hope to use any reply (or lack of) I get as evidence in the event I need to open a case. I suspect opening a case might the only way I get my remaining ponies or stand a chance of getting a reimbursement :(
"Hello,
To be honest I am rather taken aback by this. May I ask why you didn't contact me about this issue before despatching only part of my purchase?
I suspect the request you have made may be in violation of ebay's policies. I can understand your frustration if ebay has underestimated you but if this is the case then perhaps they should be responsible for reimbursing you?
I would like to kindly request a picture of the remaining ponies, please, and a picture of your postal receipt before proceeding further.
Kind regards,
****"
I hope it doesn't sound too blunt.. I know one should probably sit on amped up emails before firing them off....
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Whether or not they sell on eBay often, it is THEIR responsibility as a seller to make sure that they input correct shipping info ahead of time. I know at times the eBay shipping calculator can be wonky and there are instances where it can underestimate shipping. But it may also be the case that they did not input the correct information ahead of time (such as the weight and dimensions of the package) or assumed all of the items would fit in a medium flat rate box and when they actually packaged the items that was not the case. Whatever the case, I'm pretty sure it is against eBay's rules to ask for additional postage after the item has sold/been paid for. You agreed to a certain price when you bid and that is what you should pay. Holding the other ponies until you pay additional shipping charges is just not a good business practice. As a seller, when the eBay calculator has underestimated costs in the past I eat the loss- it's my problem, not the buyer's.
I think your response to seller was perfectly worded.
If you cannot work something out with the seller, I would open an "Item Not Described" case when the package arrives if you would rather just get a refund and send the items back.
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Thanks very much, flying_narwhal, for your support :hug:
If I can avoid it I don't want to return any of the ponies - to be honest there are some winners in this lot and I'd really like to receive the lot in its entirety. If this all turns to custard and I never get the 'not sent' ponies I may just have to write them off and try and get reimbursed as I do not see myself in the wrong here.
The seller has so far sent the receipt through but no pic of the ponies yet. I can tell they are getting pissy now as well - I don't think they appreciated my saying that their request was in breach of ebay's policies (I knew I was playing with fire with that one but it needed to be said) because they're quoting it back to me know. They had the gall to say this to me:
"To be fair, the auction said 30+ assorted and i sent you 32 plus the key sized ones. I assume this doesn t violate anything via ebays policies."
Alongside the photos of the "30+ ponies" (and the auction title being "My Little Pony bulk lot 30+ ponies") the description in the auction says simply, word for word, this: 39 ponies, 1 big pony, a few tiny ponies. used condition (some in better condition than others), assorted.
Shooting yourself in the foot, much? This simply angers me. I am paying the seller for what they photographed and described (39 ponies) and the quoted postage, and they have NOT provided it!
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Contact Ebay NOW. She is being cheeky.
I think at the end of it, she may end up charging you for the rest, because I BET she's 'mysteriously' kept the rare and expensive ones out.
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Contact Ebay NOW. She is being cheeky.
I think at the end of it, she may end up charging you for the rest, because I BET she's 'mysteriously' kept the rare and expensive ones out.
I know! I really want to! But I am hesitant to aggravate the situation until I see what they omitted to send :( And yeah... what you suggested crossed my mind too :( :( But... a lot of the smaller ponies (there's a bunch of wingers in there) have been sent, so I'm not sure if they do know the value of what was there. Who knows. But I will say this... I will be super pissed if Lemon Treats didn't make the cut.
That's why I want to see the remaining ponies. If I can live without them I might just leave the whole darn thing. But if the seller has not sent some of the key ones I was after then, well.... BRING IT. I won't let them get away with this.
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Honestly I have had the wrong shipping quote on eBay and private sales both and in all circumstances I ate the loss. It sucks, but we are adults and need to take responsibility for our mistakes. It borders on a postage scam to hold part of the lot hostage and demand additional payment.
You are kinder than I am. I would of replied and simply said I expect the lot as promised in the auction and which I paid for in full already. I'd request proof of shipment within 5 days of the auction ending and let them know I will file a claim if I have no proof of shipping by that time. Period.
It sounds like you are dealing with a very immature person here.
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This is so wrong on so many levels, I cannot even. What a mess to deal with and to worry about! :shocked:
I believe, contacting ebay as soon as possible is your best option, even if you and ebay customer service end up agreeing to wait for the seller's response/the parcel to arrive. At least, ebay has been made aware of the situation.
I've shipped as much as I could fit in the medium size box for $13.60.
Goodness, I hope she hasn't caused any damage by packaging the ponies too tightly (I fear for the Wingers in there). :(
I'll be keeping my fingers crossed for you! :hug:
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Yes you could just open a case, get a refund and return the whole lot. I kinow it will be disappointing but that way you at least get a full refund. If she has kept the rarer/more valuable ones I would think seriously about leaving a neg! It could be an ongoing scam. Is there any mention if similar issues in the feedback?
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Thank you so much for your replies, everyone. I really appreciate it!
No bad history in the ebay feedback, Artemesia Floc, which hopefully suggests that this isn't an ongoing scam?
Well.... I do have some good news - I just got a photo of the ponies that didn't make it into the parcel. Thankfully there is only one that I would have wanted for my collection which is not terribly rare or hard to get hold of. The seller at least seems to have had the sense to not send the two large fakies and the ponies in bad condition (a browned Cherry Treats, a SH Sister with foot chewed off). These ponies were the only ones that appeared in bad condition in the lot... so I am very grateful for that!!
So now... provided that they have truly sent the others (and I have seen a receipt for the amount specified), I am tempted to not aggravate the situation and just not worry about the five (average/damaged condition) G1s or even opening a case. I could take things further if open opening my parcel I find something different.
What do you think?
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I think if you paid for 39 ponies you're entitled to those 39 ponies and the seller has a lot of nerve to say anything to the contrary. What she's doing is theft. She's withholding something she agreed to sell, for which you've paid the agreed upon price.
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So now... provided that they have truly sent the others (and I have seen a receipt for the amount specified), I am tempted to not aggravate the situation and just not worry about the five (average/damaged condition) G1s or even opening a case. I could take things further if open opening my parcel I find something different.
What do you think?
Definitely wait and see what you actually receive, then decide. If you decide to keep the partial lot then maybe leave a neg anyway to warn other buyers.
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Thank you both. I can totally see (and feel!) where you are coming from northstar3184, but I given that what wasn't sent is really (and thankfully) just rubbish that I won't miss, I feel it will be much easier and less stressful to just write them off. I know the principle of the matter is there, but so long as I everything else that was apparently 'sent', might be best to leave it at that!
I have to admit - if the items in the photo are true and the rest is received intact, I will breathe a huge sigh of relief.
Not wanting to drag this out, I emailed the seller back this:
"Thank you for sending the photo of the ponies, I really appreciate it.
Given that it fortunately seems that all the ponies I was keen about have been sent (thank you), I think it might be easiest on both of us if I simply leave you to keep those remaining/unsent ponies (in the photo) to do with as you wish.
I am grateful for your time and co-operation in sending the pictures of the receipt and the ponies. I know that ebay underestimating the shipping would have been an aggravating situation for you as a seller, but equally I hope you can understand my concerns in that I purchased what was photographed and described in your auction, paying the shipping stated, and do not feel that I should have been made to feel responsible for any additional shipping cost (in the event) of being forwarded the unsent ponies. With all due respect, the underestimated shipping was not my error.
Provided that I receive all the other items that were shown in the auction, I hope that my receiving them and that you holding onto the un-sent items in the photo (of whose fate is now at your discretion) is a happy (and less stressful! :) ) resolve for each of us.
Thank you again, and kind regards,
****"
If I do not get what I am expecting, I will certainly take this further.
UGH! I hate this sort of thing!!!
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If you don't get what you're expecting, instead of just opening up a case, I would call eBay, let them know what's going on and ask for their advice on the matter. They may open the case for you or they may help you in other ways, by putting a warning on the seller's account or something until this has been resolved. But, as others have mentioned, it is up to the seller to have the proper postage worked out. That is why eBay encourages sellers to offer free shipping and they won't take kindly to a seller asking a buyer for added shipping cost.
I recently bought a lot of ponies, and upon their arrival, noticed that the shipping label amount was more than I paid. The seller hadn't contacted me and demanded more money. They had paid the extra and shipped it all like eBay expected them to.
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I'm late to this one but I sold a bundle of (none pony related) things on ebay recently and it turns out I had underestimated the postage. I certainly did not message the buyer asking for more money, I simply posted out what was agreed and suffered the loss - it was my mistake so why should it become the buyers problem.
I hope you get this sorted out satisfactorily :)
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Thanks, both, and thank you for the advice, Bluerose9978. Will certainly take that into consideration that if I haven't received what's expected.
I agree with you all - if you undercharge the shipping, suck it up. I've even had to do that once or twice - it's never been more than a couple of dollars in my case, but I'm not about to ask my buyers to fix me up - it was my bad for stating the wrong sized parcel bag in each case. And even though you're not supposed to send $$ through the post where I live, I have even included refunds with the parcel if I have been able to ship for less. I just think it is fair and kind business practice. No one likes being overcharged, and I hate being grossly taken advantage of in such an instance. Such circumstances really soured a couple of deals here on the arena for me for example, and those members won't get my business again. My fault I suppose for not confronting them about it. It's so hard to do, and that's why they get away with it, I suppose.
Having said that, I have in the past topped up buyers from the arena if I have received a parcel that was shipped for several dollars more than I was charged, without being asked. If they were great to deal with then it's just a nice thing to do rather than have them lose out. But the circumstances with this ebay sham... ergh. I wonder now whether it was terrible naivety, perhaps desperation on the seller's part sending only a portion of what I purchased the way they did. If everything I have been presented with is true, then they must have given some thought at least to what was excluded from the package (the poor condition/fake ponies) but it still doesn't excuse the situation. I am hoping everything works out ok and will be very glad to put it all behind me!
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I've undercharged on shipping before without realizing it . . . I sucked it up and sent at a loss. It's the seller's responsibility.
In this case, I understand your desire to make sure you get all your ponies, especially valuable Lemon Treats, before acting.
If necessary, you could pay the extra for shipping and then retroactively (after you've received ALL your ponies) open a case against them? I think eBay would still side with you?? And then you could get your money refunded, and you'd have all the ponies.
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If necessary, you could pay the extra for shipping and then retroactively (after you've received ALL your ponies) open a case against them? I think eBay would still side with you?? And then you could get your money refunded, and you'd have all the ponies.
Thanks for the suggestion, LadyMoondancer.
Even though what the seller did sucks big time, I don't think I could morally do that! Not only is opening a case messy, but then the seller would be losing out if they have indeed sent me everything bar the 5 poor condition G1's and fakies that were in the photograph they showed me (I'm going on pure faith at the moment), which I said (in a message to them) that they could keep.
I did that to avoid complicating things for the interim. On my end, provided I do receive everything else that was in the auction, I will still be getting a pretty good deal. Opening a case (either after receiving {what I believe at this stage 'has' been sent}, or if I went through with requesting the leftovers being sent and doing it then) would be going back on my word and (hoping this doesn't cause offence) not a very nice thing for me to do :huh:
Rest assured, if what I receive is not what is expected, then absolutely I will take it further and I don't think I will have any scruples in that event!
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Still, if you do receive what the seller said you will, they still should reimburse you for what they didn't send even though you allowed them to keep them without throwing a fit. It's their mistake and you should not be the one to be on the short end of it.
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True! I didn't even think about that! :blink: Caught up in the mild panic of it all!
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Honestly I have had the wrong shipping quote on eBay and private sales both and in all circumstances I ate the loss. It sucks, but we are adults and need to take responsibility for our mistakes. It borders on a postage scam to hold part of the lot hostage and demand additional payment.
You are kinder than I am. I would of replied and simply said I expect the lot as promised in the auction and which I paid for in full already. I'd request proof of shipment within 5 days of the auction ending and let them know I will file a claim if I have no proof of shipping by that time. Period.
It sounds like you are dealing with a very immature person here.
I'm with Kasin, 100%
Post Merge: March 13, 2017, 02:02:51 PM
Thank you so much for your replies, everyone. I really appreciate it!
No bad history in the ebay feedback, Artemesia Floc, which hopefully suggests that this isn't an ongoing scam?
Well.... I do have some good news - I just got a photo of the ponies that didn't make it into the parcel. Thankfully there is only one that I would have wanted for my collection which is not terribly rare or hard to get hold of. The seller at least seems to have had the sense to not send the two large fakies and the ponies in bad condition (a browned Cherry Treats, a SH Sister with foot chewed off). These ponies were the only ones that appeared in bad condition in the lot... so I am very grateful for that!!
So now... provided that they have truly sent the others (and I have seen a receipt for the amount specified), I am tempted to not aggravate the situation and just not worry about the five (average/damaged condition) G1s or even opening a case. I could take things further if open opening my parcel I find something different.
What do you think?
You know what? I think I would just settle... tell them ty for the business *and the trouble* and close the thing friendly- like. Wtv, if its a pony you can find quite easily it okei imho. Prbb got already a good deal w the other ponies... :biggrin: So If i were you i wouldnt mess w them no longer just for those. Just my 2 cents ^.^
Post Merge: March 13, 2017, 02:15:11 PM
And please UPDATE USSSS whenever there are news :whoa:
We are all suffering with you :hug:*at least I am.. imagining myself on your shoes*
**oh and sry for all my posts..I was reading allong and got excited :blush:
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Post Merge: March 13, 2017, 02:15:11 PM
And please UPDATE USSSS whenever there are news :whoa:
We are all suffering with you :hug:*at least I am.. imagining myself on your shoes*
**oh and sry for all my posts..I was reading allong and got excited :blush:
Lol - thanks, Tugalis :)
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:whoa: so the seller only sent part of what you won and in a message mentioned that if you want the rest then you'll have to pay extra?¬!?!? that's a big massive no no! :(
I hope that the ponies you do receive are really the ones you want and aren't messed up by being squashed in a box either :hug:
I think even if you let this go (providing everything is in there that should be and only the damaged ponies and fakies are missing), you need to leave some honest feedback. And by that I mean mentioning what happened in there and not giving them a positive or at least dinging stars and mentioning not getting all of your ponies. depending on how this ends up the feedback would even possibly be a neutral IMO, because what if this happens again to someone else ? Your seller messed up. They should not have only sent part of what you won, they shouldn't be asking you for more money to ship the rest, and if they got the shipping costs wrong (as lots of us have done in the past) they should suck it up and learn from the experience. You shouldn't be paying for their mistakes, and ebay would side with you if it does come down to a case :awake:
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:whoa: so the seller only sent part of what you won and in a message mentioned that if you want the rest then you'll have to pay extra?¬!?!?
I know, right! :blink:
Thank you very much for the support and advice, Ringlets. Seller has left me positive feedback so far but I am still waiting on my parcel (it's in transit to my country now - a GSP type thing). Normally I tell my sellers it's going international but in this case I am gonna just wait for it to arrive before entering into any further dialogue with them :pout:
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Regardless of ponies received or not, I would still leave honest feedback like Ringlets said.
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:whoa: so the seller only sent part of what you won and in a message mentioned that if you want the rest then you'll have to pay extra?¬!?!?
I know, right! :blink:
Thank you very much for the support and advice, Ringlets. Seller has left me positive feedback so far but I am still waiting on my parcel (it's in transit to my country now - a GSP type thing). Normally I tell my sellers it's going international but in this case I am gonna just wait for it to arrive before entering into any further dialogue with them :pout:
The seller can't leave you anything but positive feedback, so I wouldn't let that be a determining factor for what type of feedback you leave them. They should have contacted you before they sent the ponies to let you know they were wanting to send only part of the order. And then you could have suggested which ones to include and asked for a partial refund for the ones they weren't sending. This is a poor seller and others need to be warned. I still think you need to ask for a partial refund.
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Regardless of ponies received or not, I would still leave honest feedback like Ringlets said.
The seller can't leave you anything but positive feedback, so I wouldn't let that be a determining factor for what type of feedback you leave them. They should have contacted you before they sent the ponies to let you know they were wanting to send only part of the order. And then you could have suggested which ones to include and asked for a partial refund for the ones they weren't sending. This is a poor seller and others need to be warned. I still think you need to ask for a partial refund.
Thank you, both. Yeah - I certainly would have appreciated the choice in who got left behind, but of course the whole situation should never have happened in the first place. When I asked why on earth they sent the parcel when they couldn't send everything they answered 'because they were at the post office'! So frustrating!
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'because they were at the post office'
For goodness sake! On the plus side at least for other people, it sounds as though they aren't a regular seller. I can't wait to hear what you write in your feeback for them. All the British terms for this kind of behaviour are not really PG.
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Definitely be honest with feedback, and mention that only part of the order was sent. I'd also ding stars for both postage and communication - they should have asked first before shipping! They communicated, but not when it was crucial to do so!
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All the British terms for this kind of behaviour are not really PG.
:lol: :lol: :lol:
Definitely be honest with feedback, and mention that only part of the order was sent. I'd also ding stars for both postage and communication - they should have asked first before shipping! They communicated, but not when it was crucial to do so!
Thanks, Stormess :) I'm having a think about how to handle it when the parcel arrives. Got notice today that it's arrived in my country - so not long now before I get to find out what's in there!
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Well... for anyone interested in an update.
I have left a terse negative on the seller's feedback. I then opened a case after sitting there and thinking on it a moment. I probably should have contacted the seller first. My inexperienced bad -_-
Unfortunately most of the ponies are in crap condition - hair cuts a plenty and several are damaged beyond repair by way of chew marks (actually splitting the vinyl). I could see a couple of chews in the pics (and I thought all those ponies had been retained by the seller), but there are lots of hair cuts and damage that was not obvious or mentioned in the description, which was along the lines of 'some ponies in better condition than others'. I am especially pissed to find Baby Lucky Leaf's horn missing entirely.
I have opened a case based on item not as described, asking for some form of reimbursement. I feel a bit sick doing it, actually. I hate this sort of thing and dread what response I'll get.
I have never opened a case like this on ebay before. If I am not happy with their response do I just let ebay decide? Who ends up out of pocket if the seller refunds something but not enough? Does ebay fork out the rest?
Sorry for the questions :blush: If I can draw from anyone's past experience that would be helpful xx
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You sound terribly unhappy. eBay usually sides with the buyer. You did the right thing opening the case. Since you are unhappy and the seller handled things so poorly in the first place, I would ask for a full refund and send them back. The seller will be more than likely asked to refund the shipping cost, so just wait for the case to finish and be closed out. I wouldn't budge on this stance if I were you. eBay and a future buyer needs to know the condition is bad and this seller doesn't know what they are doing.
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Well... for anyone interested in an update.
I have left a terse negative on the seller's feedback. I then opened a case after sitting there and thinking on it a moment. I probably should have contacted the seller first. My inexperienced bad -_-
Unfortunately most of the ponies are in crap condition - hair cuts a plenty and several are damaged beyond repair by way of chew marks (actually splitting the vinyl). I could see a couple of chews in the pics (and I thought all those ponies had been retained by the seller), but there are lots of hair cuts and damage that was not obvious or mentioned in the description, which was along the lines of 'some ponies in better condition than others'. I am especially pissed to find Baby Lucky Leaf's horn missing entirely.
I have opened a case based on item not as described, asking for some form of reimbursement. I feel a bit sick doing it, actually. I hate this sort of thing and dread what response I'll get.
I have never opened a case like this on ebay before. If I am not happy with their response do I just let ebay decide? Who ends up out of pocket if the seller refunds something but not enough? Does ebay fork out the rest?
Sorry for the questions :blush: If I can draw from anyone's past experience that would be helpful xx
...damn :sad:
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You sound terribly unhappy. eBay usually sides with the buyer. You did the right thing opening the case. Since you are unhappy and the seller handled things so poorly in the first place, I would ask for a full refund and send them back. The seller will be more than likely asked to refund the shipping cost, so just wait for the case to finish and be closed out. I wouldn't budge on this stance if I were you. eBay and a future buyer needs to know the condition is bad and this seller doesn't know what they are doing.
Thank you, Bluerose. You're right, I'm horribly unhappy, but mostly about dragging this out. I never wanted to over complicate this and get things messy but this has just been a disaster from the start.
I don't want to return the items if I can help it - there are some ponies which are salvageable and who I'd like to keep (and just write off the rest) and to boot, I am outside of the US, so returning the lot would be a right pain. I don't want to have my cake and eat it too, but I think some form of reimbursement would certainly be fair now, given the problems from the onset, and hopefully not too much to ask of the seller.
Just ugh :cloud:
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I have never opened a case like this on ebay before. If I am not happy with their response do I just let ebay decide? Who ends up out of pocket if the seller refunds something but not enough? Does ebay fork out the rest?
So sorry :/ That sounds like a whole big mess. Yes, if the seller gives a response that you're not happy with, you can escalate the case and Ebay customer service will judge between you. You should also be able to get Ebay to side with you if the seller doesn't refund you. I'm pretty sure that yes, technically Ebay forks out the rest; rather, they freeze the funds that are in the seller's account and take it from them. Of course, Ebay will only do all this if 1) you ask them to step in and 2) they can clearly see that the item was not as described. So take lots of pictures of the damage in case you need to get Ebay to help you! Hopefully the seller will quickly agree to the partial refund you request.
I've never asked for a partial or total refund before, but on the seller's end I've been asked for a partial refund twice. One time was probably a scam as I never heard from the buyer again after I asked for a picture, but the second was my mistake and I refunded the buyer the partial refund they requested (I had *thought* I properly fixed a wobbly-head pony's head back in place but I had used the wrong glue and it loosened in the heat and was a mess when it reached the buyer. Still kick myself about that one.) It was simple for me as a seller to give them a partial refund and should be for your seller, so I'd be suspicious if they drag their feet about refunding you.
(You can read what Ebay writes to sellers in this situation here: http://pages.ebay.com/help/sell/item-not-as-described.html ; see especially "Partial Refunds")
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Thank you, Haruna, that was very helpful :ohyeah:
Guess I will see how this goes. I can't help but feel a bit bad about opening the case; I never wanted to make things difficult. It makes it drag on as much for the seller as it does myself and I am sure they will be sorely annoyed with me. And I feel a bit bad because I think a lot of the fault has come down to the naivety of the seller.
But having said that I feel they need to be responsible for their actions. I know I would own mistakes like this if I made them. I would also like to think I would never put myself in a position as stupid as this in the first place. Sorry - feeling a bit bitter right now :pout:
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So sorry to hear it didn't work out for you Marlin! Given the previous stuff about, I'd say you were more than warranted to give that negative - no need to feel bad about it! Not getting what you bought is always the absolute pits, especially given you went through so much in order to get what you did end up with. I'd say regarding the case - whatever you decide to do is fine - you're unhappy and you should have the decision to get your money or part of it back if that's what you want for the massive injustice you've been dealt with this lot!
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oh no marlin, I sincerely hope that this is a simple case for you however my only one experience of opening a no as described case was a bloody nightmare, fingers cross the buyer agrees to a partial refund and this isn't dragged out for you. If you are forced to return, the nightmare is only just beginning, returns are not simply from NZ (from the us and europe they are a million times easier). good luck
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Sorry for the late reply, and thanks, Stormess and nhal.
Well... I did hear back from the seller initially. As expected they didn't take too kindly to my message to them. They sent back three replies, in relatively quick succession... the first being saying that I was expecting a lot from 20yr old toys... that they'll not issue a refund and quote "Children cut toys hair, and dogs chew on toys." Then they tried to tell me again that me receiving 30+ toys was acceptable (which I strongly disagree with - I still maintain I should have received ALL of what was in the pictures). Then they came back again, saying that they've wasted enough time and the most they can offer is $5.
My husband told me to walk away from it. Frankly, the seller just got me pissing steam out my nostrils like an angry bull, and I couldn't. I probably over-reacted but I felt a very injured need to counter their ridiculous arguments. I said that I would accept the $5 refund, but I could not control the part of me that disputed that used condition constituted toys beyond repair (especially when those irreparable bits were hidden in the photos by either being bad side down or {perhaps strategically) covered by hair)
I haven't heard back from the seller (my last reply to them was on 27 March) and I certainly have not received a reimbursement. Maybe they are hoping I will just go away - I bet they certainly didn't appreciate me having a (diplomatic) go at them over the definition of used condition :blush:. Still... now I am sticking to the principles of the matter and I have just now (3 days after the last comms) asked if they are intending to proceed with the refund.
I am hoping they will do it to get rid of me, but if not, I think I will get ebay to intervene. I don't want to return the items and draw this out further. Right now I just want the bloody pathetic $5. I know I should just leave it, but then they unjustly win, don't they?
Ebay says that you can ask them to step in by going to your purchase history. However, I can't see anything that would be a click away in order to do this if required? Can anyone clue me in, please?
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Ugh :( :mad: that seller is an absolute nightmare and completely deserving of both the negative feedback and the case . You already opened the case..is that correct? :what: (- sorries I've read through and my brain is deaded today ( :redface: )
if that's so then go to the case on ebay and escalate it. I think at this point settling for $5 lets that person win, but it doesn't seem like they are even going to give you the $5. Seeing the persons responses and what they did in the first place by only sending part of what you won , asking for extra money to ship the rest, sending you bad condition not as described items, trying to justify themselves, and then not even doing the partial refund they said they would...well.. that's not going to go down well with ebay either. This seller messed up on so many levels ebay may actually pay the costs to return the lot. I wouldn't let the seller get away with what they've done TBH even if it is a pain to sort it
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Sorry for the late reply, and thanks, Stormess and nhal.
Well... I did hear back from the seller initially. As expected they didn't take too kindly to my message to them. They sent back three replies, in relatively quick succession... the first being saying that I was expecting a lot from 20yr old toys... that they'll not issue a refund and quote "Children cut toys hair, and dogs chew on toys." Then they tried to tell me again that me receiving 30+ toys was acceptable (which I strongly disagree with - I still maintain I should have received ALL of what was in the pictures). Then they came back again, saying that they've wasted enough time and the most they can offer is $5.
My husband told me to walk away from it. Frankly, the seller just got me pissing steam out my nostrils like an angry bull, and I couldn't. I probably over-reacted but I felt a very injured need to counter their ridiculous arguments. I said that I would accept the $5 refund, but I could not control the part of me that disputed that used condition constituted toys beyond repair (especially when those irreparable bits were hidden in the photos by either being bad side down or {perhaps strategically) covered by hair)
I haven't heard back from the seller (my last reply to them was on 27 March) and I certainly have not received a reimbursement. Maybe they are hoping I will just go away - I bet they certainly didn't appreciate me having a (diplomatic) go at them over the definition of used condition :blush:. Still... now I am sticking to the principles of the matter and I have just now (3 days after the last comms) asked if they are intending to proceed with the refund.
I am hoping they will do it to get rid of me, but if not, I think I will get ebay to intervene. I don't want to return the items and draw this out further. Right now I just want the bloody pathetic $5. I know I should just leave it, but then they unjustly win, don't they?
Ebay says that you can ask them to step in by going to your purchase history. However, I can't see anything that would be a click away in order to do this if required? Can anyone clue me in, please?
I am so sorry to hear that the ponies you ended up getting were in poor condition... but even more so that you are dealing with this kind of behavior from the seller. This whole situation is just a nightmare. This seller is being unbelievably unprofessional, petty and immature. They really have no business selling if they are going to behave this way. The argument that "Children cut toys hair, and dogs chew on toys" just blows me away. Maybe they do but you need to disclose these kinds of things clearly in your listing! Especially the chew marks/missing body parts... For me that goes above and beyond just being "used" or played with.
As for asking eBay to step in, if enough time has passed there should be an option to ask eBay to review the case/step in on the case page itself. I had to do this last month when a seller never shipped a purchase I made and stopped communicating. I double checked my e-mails and they made me wait 6 days before they would step in. Not sure if the timeline is different since that was an INR and yours is not as described. For some reason, I can't seem to find the exact info for this on eBay's site. If you saved the e-mail eBay sends when you first open the case there should be a date listed in the e-mail telling you when they'll intervene.
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I may have missed it, and sorry if I did, but can you post their ebay name? This is someone I want to avoid.
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Hey Ringlets and flying_narwhal, thank you for your replies and support :hug:
Well.... I have an update!!! I got my refund!!!!! :frolic: :frolic: :frolic: I think they just wanted to get rid of me. The feeling was completely mutual.
I think at this point settling for $5 lets that person win .... I wouldn't let the seller get away with what they've done TBH even if it is a pain to sort it
I know -_- I totally hear you and can appreciate that :ohyeah: To be honest, what I paid for the lot was not a lot to begin with (it was a pretty attractive buy now - but little did I know how it would unfold, of course...) so taking the seller up on the miserable $5 was a way at least of getting them to do something and be the end of it.
More than anything, I just really did not want to let this arrogant ass of a seller (my goodness do I want to use some stronger words here) get away with their actions. If I hadn't come back at them, they would have. If they hadn't followed through with the paltry refund (which I agree, is a bit of another slap in the face but it was something), they would have got away with it. It may have been a small win - but it was a win, without going through the trouble of a return or having to correspond with them further.
This whole situation is just a nightmare. This seller is being unbelievably unprofessional, petty and immature. They really have no business selling if they are going to behave this way. The argument that "Children cut toys hair, and dogs chew on toys" just blows me away. Maybe they do but you need to disclose these kinds of things clearly in your listing! Especially the chew marks/missing body parts... For me that goes above and beyond just being "used" or played with.
I know, right!? I had a lot to say to them about missing body parts and irreparable chews being acceptable :mad: This seller was SUCH a jerk. Luckily I don't think they are a regular seller of ponies, so I feel the community here is relatively safe!!
I know some of you might be shaking your heads at me - either for blowing things out of proportion with the seller or for bowing to the ridiculous $5 refund, but I am just soooooo glad this is finally over :whew: And now I can clean up those poor little salvageable ponies... ridding them of the filth that came with their situation and seller.
I want to sincerely thank everyone who replied for your advice, thoughts and support. It really meant a lot to know that I wasn't the only one who felt like I was being done over here. So thank you, very much.
:grouphug:
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I may have missed it, and sorry if I did, but can you post their ebay name? This is someone I want to avoid.
Yes please share the ID so we all can avoid them.
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It was veasse.
There's even an 'ass' in the user name.
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I feel so bad that a purchase you were super excited about went so horribly wrong!! I've been reading along on this post as the arena weighed in to help you, and I'm so glad that you're at least done with the mess!
I debated on whether or not to say anything...
But I knew exactly which listing you were talking about because I thought really hard about bidding on it myself, but I didn't. I was already committed to purchasing other ponies so I passed. I feel like it just proves that an experience like this can sometimes just be bad luck and randomly happen to anyone. Again, I feel for you and commend you for enlisting the help of the awesome people here on the arena. As a newbie collector it could easily have been me, and I'm not sure I would have dealt with it as well as you :hug:
Post Merge: March 31, 2017, 04:50:26 PM
It was veasse.
There's even an 'ass' in the user name.
I just saw your post after I posted :lmao:
I'm dying right now!
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Lol, thanks SundanceSadie ;)
Yeah - all going well it would have been a great score, eh? Sadly many of those very good ponies are in deceptively poor condition - almost all the wingers have had their hair chopped and the non-visible wings are all chewed :( Lucky Leaf was the one I was most incredibly disappointed by - her horn is completely missing and her face split right through by a chew :(
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Oh my goodness...I could tell by the "pictures" that SOME were a little rough, but I never ever thought they were as bad as what you got! That's so crazy and sad! :yikes:
I have a soft spot for wingers, they were my focus when I was checking it out. I even went back at the end of the auction to see what they sold for (I'm trying to learn the going rates of different ponies) and I thought WOW...they got a steal! I would've been heartbroken too if they'd arrived in such awful condition.
I'm wishing you much better luck on your future pony finds, I think you've earned it at this point. :lovey:
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Thanks again :) :) Yeah - it was obvious that some ponies in the lot were a little worse off than others, but the hair cuts were definitely a surprise (and obviously, all the other nasty flaws that came to light when the parcel arrived!). Oddly, it's just the wingers with the cuts - Cool Breeze escaped thankfully, but her hair is very coarse, and Whirly's hair too is (coarsely) intact but she doesn't have her wings (which at least could be seen in the pics!) Such a shame.
At the end of the day, I did still get a good buy overall as there are other ponies that do make up for it in the lot (and another reason I didn't quibble too much about only getting $5 back), but what I paid is besides the point in the end. There was absolutely no excuse for the conduct of the seller throughout and their inadequacy in their description, and I think anyone who ended up with that lot, bargain or not, would have been as appalled as I was over the situation in its entirety.
I'm wishing you much better luck on your future pony finds, I think you've earned it at this point. :lovey:
:hug: Thank you so much :) I have had some wonderful buys recently, so can't complain too much at what the pony gods have sent me. Every now and then you get a dud (not usually with such an *expletive* seller though!) but the goodies do often make up for the baddies ;) Wishing you pony luck, also, SundanceSadie!
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It was veasse.
There's even an 'ass' in the user name.
:lol:
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you've been easier on them than I would have been but if you're happy with the outcome then that's what matters :hug: . I'm still annoyed for you about the condition of those ponies and the things the seller said though. I would definitely not deal with this person. ever.
still at least you don't have to communicate with them anymore.
It was veasse.
There's even an 'ass' in the user name.
*coughSplutterROFL* :lmao: :lmao: :lmao: :lmao:
how appropriate!!
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Thanks so much, Ringets :)
still at least you don't have to communicate with them anymore.
And for that I am SOOOOO grateful! :D
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Definitely don't blame yourself about this or feel bad about opening a case. This is what eBay buyer protection is for and it sounds like the seller messed up big time on multiple fronts.