How to remove tissue paper from a custom

[Skelletonimp]

Hey everyone!
I recently won a beautiful Sweet Tooth custom on eBay!
Today she arrived but she has a big problem.

The seller packed her in tissue paper and guess what?
When I took her out it was stuck on her!

Is there a way so remove it from her without damaging her?

Thanks!

[MangleCrafter]

Stuck on her!?!?! In what way glued or stuck in another way? Was it stuck in her body if you removed the head?

[Skelletonimp]

No, the custom was wrapped/packed in tissue paper; around her body.
Her body got sticky, so I guess it was the sealer

[MangleCrafter]

Oh! Is the area that its stuck to a cutie mark or an area with paint or has she sprayed sealer on the custom? These type of stuff sometimes get sticky!

[Ponyfan]

I had that happen to one custom I commissioned. Her sealer failed and she got sticky. One day I was trying to clean her up a bit and used a tissue and bits of the tissue got stuck to her. I never did figure out how to get the tissue off. I hope someone is able to help.


Ponyfan

[Skelletonimp]

Ponyfan, that's so sad Let hope someone here can give us some good tips&tricks

[lovesbabysquirmy]

I'd let the seller know first thing!   

[mlp4me]

I would guess that if the tissue paper was a bit damp it may come off with very very very gentle scraping.

[Mermaid]

Have you tried wetting it with a damp sponge? That might be enough to break it away

[pinkkittywinks]

Eeep

I had this happen to a custom I made I asked the guy who commissioned her to send her back to me.

I stripped the custom and started again. I've still no idea what went wrong and why she went sticky, she wasn't sticky when I shipped her.

I'd drop the seller a line

Love pkw xxx

[Galactica]

Eh- sometimes they go sticky.  I have a LOT of customs from a lot of artists over a long period of time- and plenty have gone sticky.

I just carefully pull the tissue paper off- if there is any still stuck, I wet it.  It usually comes off.  I don't think there is much you can do about the stickiness though- I think it is the type of sealer they chose, or the interaction between the seal and the paint.

[nhal039]

Ekk i had this happen too. I just gently scraped as much off as possible

[Skelletonimp]

The pony isn't sticky anymore, she probably was during her travel maybe she got hot or something.

If I use water, won't it damage the paint? I'm not sure what kind of paint the seller/artist used.

Thank you all for your help ^^

[Galactica]

Don't use hot water, use cold water.  Don't use soap and don't scrub. 

The paint which I'm sure is acrylic should be just fine.

[Skelletonimp]

Thanks Galactica

I send the seller a message and she was very nice and understanding, she send me this back:

Hi,

Thanks for letting me know. Sorry she was damaged! I had just started using those mailers & was a little worried they might not be good for ponies. I'll use boxes from now on.

If you take a warm damp cloth & very gently wipe her the tissue should come off without harming the paint. And her legs can be re-shaped, but it might take a few tries. If you gently bend them back to how they should be & keep doing that a few times every day in a few days she should be in her normal shape.