**RESPONSE FROM HASBRO*** My little Pony Favorite Collection - Dents?

[Iceglider]

Sounds like I might have a good excuse to open them. Free the poor dented ponies!!! I hope mine aren't too bad.

[josiekat]

These sets haven't even shown up in my stores yet. Unless they keep selling out which I doubt. lol. I would take dents over not being able to get them at all.

[Katgyrl]

I snagged a set in stores quite a while ago (for $50!!!) and almost all my ponies have dents! I am keeping them because I want the characters. I called Hasbro anyway just to complain.

I am getting more and more dissapointed with Hasbro quality these days. Unless they step it up I may not feel such a need to buy any more of their new ponies!

[svleonard]

So what are we supposed to do if our ponies are dented and we are not happy? Can we return them to a TRU as a damaged item?

I got the favorites set today and ALL of my ponies were dented.  Nightmare Moon was barely dented, but Rainbow Dash, Pinkie Pie, and Flower Wishes were very bad.  I am upset but not surprised.

My boyfriend bought this for me as a special present because it has been a rough week for me.  He's going to be upset when he finds out.

I am beginning to think I should just collect Barbies instead of Hasbro, or maybe save up for a Pullip or two.  At least I'd know the quality would be good.

[Katgyrl]

When I called Hasbro they said you should be able to take them back to the stores to refund or exchange, or Hasbro will refund it for you & send you a shipping label to return it (but they can't send you a new one apparantly since it's a TRU exclusive).

[Ren-Ren]

So what are we supposed to do if our ponies are dented and we are not happy? Can we return them to a TRU as a damaged item?

I got the favorites set today and ALL of my ponies were dented.  Nightmare Moon was barely dented, but Rainbow Dash, Pinkie Pie, and Flower Wishes were very bad.  I am upset but not surprised.

I'd give it a week or two and see if the dents go away. They WILL go away over time.

[svleonard]

So the dents DO go away over time?  Has everyone had this experience?

I really don't want to return them.  I love Lemony Gem and Flower Wishes.

[Zenobiaa]

I haven't bought the collector's set or had dents quite this bad, but dents can go away over time. When I bought my Shine Bright Luna set, she and Pinkie came with tiaras on their heads. It wasn't too bad on Luna, but it was really noticeable on Pinkie and I was rather upset but just put them away anyway. I checked on them last night for the first time in a month or two (They somehow ended up underneath a pile of pony clothes, accessories, and pets) and the dent's in Pinkie's head were completely gone (Same with Luna). I couldn't find a trace of them.

I don't know if it would be different in this situation since it's in the body rather than the head and it's a bit worse, but I'd imagine they'd go away too given time.

[Rion]

The boiling water trick works really well, in my experience. I just dunked my ponies in a cup of boiling water and the dents pretty much vanished.

[hathorcat]

So the dents DO go away over time?  Has everyone had this experience?

I really don't want to return them.  I love Lemony Gem and Flower Wishes.

If you look earlier in this thread you ll find a couple of tricks but just in case you cant find them...

Moulded plastic has a memory and wants to return to where it actually "set". As Ren Ren says, it will revert over time eventually. But to help it on its way you can heat the dents under or in boiling/hot water and the plastic should return to his original mould. You may have to repeat this and need a little patience.

[gabumon]

So the dents DO go away over time?  Has everyone had this experience?

I really don't want to return them.  I love Lemony Gem and Flower Wishes.

If you look earlier in this thread you ll find a couple of tricks but just in case you cant find them...

Moulded plastic has a memory and wants to return to where it actually "set". As Ren Ren says, it will revert over time eventually. But to help it on its way you can heat the dents under or in boiling/hot water and the plastic should return to his original mould. You may have to repeat this and need a little patience.

Wow!  That is so good to know!  Thanks for reposting.

[Galactica]

Thanks for the tips!

[TheBeatlesPkmnFan42]

Mine have dents too. The only one that doesn't is Nightmare Moon.

[Iris Patch]

This is crazy... someone was just telling me about this problem. I am really lucky mine all look good. It's almost like they put the toys in the packaging before the plastic was completely cool or something. Bizarre and troubling.
Good luck everyone getting undamaged sets!

[Aaryana]

I just looked mine over to see, and all the dents are gone! I didn't do anything but leave them stored for a few weeks.