**RESPONSE FROM HASBRO*** My little Pony Favorite Collection - Dents?

[StarlightGaze]

Yep, they are recyclable. Looking at the boxes and they have a recycle symbol on it. It's weird because only international boxes have the symbol and American packaging says nothing. But I assume it's still recyclable.

Nope in the USA it has to have the symbol and a number inside of it.  In my area you can only recycle number 1 and 2.  Nothing else.  No symbol no recycle.

Ugh, that's really lame. PVC does not decompose well at all.

[kittybethy]

Wow!! How strange!

[Starly]

I honestly don't care if my ponies will have dents in them, I just want this set and I hope all the complaints sent to Hasbro doesn't make them get rid of it. :/

[MsTwilight]

Yep, they are recyclable. Looking at the boxes and they have a recycle symbol on it. It's weird because only international boxes have the symbol and American packaging says nothing. But I assume it's still recyclable.

Nope in the USA it has to have the symbol and a number inside of it.  In my area you can only recycle number 1 and 2.  Nothing else.  No symbol no recycle.

We can recycle everything here except these items...

Things Which Cannot Be Recycled

    Light Bulbs
    Drinking Glasses
    Crystal
    Toys
    Clay Pots
    Plastic Glasses
    Ceramics
    Foam Products
    Mirrors
    Plastic Bags
    Window Glass
    Plastic Knives, Forks, Spoons
    Heat Resistant Ovenware

(Copied right off the website here.. http://www.wicomicocounty.org/departments/public_works/recycling.asp )


So be sure to check your local recycling company's website for the specifics as I'm sure it's different everywhere.

[Corona]

I was planning on trying to find the collector's set this weekend but I think I'll pass until they get their stuff straightened out!

I just checked my Trixie and Sunny Rays (Target, not TRU.) Trixie is pristine but Sunny Rays has a teensy weensy little dent that's barely noticeable. Nothing worth returning.

I'm more upset with my wave 4 blind bag Minuette: I opened the bag and half her cutie mark was rubbed off. The top half of the hourglass is gone except for a smidge of the border on the right.

[Katai]

I honestly don't care if my ponies will have dents in them, I just want this set and I hope all the complaints sent to Hasbro doesn't make them get rid of it. :/

I don't think it would make them get rid of it but it would make them aware of the problem. If no body tells them then they don't know and they'll think that its an isolated incident with a few sets. But if EVERYONE with dents emails them/calls them then I think theres more hope for them to realize that its an OVERALL problem with all the latest product and will fix the packaging issue so that are ponies can come somewhat dent free.

[HawaiianRain]

IMO the plastic for the new pony series is really really soft. A finger nail can easily scratch the surface. Dents and scratches are bound to happen. Maybe if they do get enough issues, they will work with a bit harder plastic.

[Nein]

does someone have the item number/upc for this set?

[APPLBL00M]

This isn't exactly related to the collection set, but I just bought a "Pony Wedding" Twilight Sparkle from the new display at Walmart and I noticed several problems with her as well. Not only does she have dents and scratches, but if you look carefully you can see that some of her tail is fused together too. None of this was visible until I removed her from the packaging. I'm starting to wonder if all the new toys have this problem.

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[Katai]

I went ahead and called hasbro and the tech urged me to tell everyone thats having issues to CALL THEM. They haven't heard any complaints about these sets and want to hear about it if there are ANY issues with the ponies. I wasn't able to get a replacement as they didn't have any in stock but I will be returning my set and waiting for them to come out more. She said she'd be forwarding it to quality control.

so....CALL HASBRO. Even if you don't care lol. Just let them know there are problems with the ponies!!

[gabumon]

I went ahead and called hasbro and the tech urged me to tell everyone thats having issues to CALL THEM. They haven't heard any complaints about these sets and want to hear about it if there are ANY issues with the ponies. I wasn't able to get a replacement as they didn't have any in stock but I will be returning my set and waiting for them to come out more. She said she'd be forwarding it to quality control.

so....CALL HASBRO. Even if you don't care lol. Just let them know there are problems with the ponies!!

Call you direct us to the ph# you called? I assume its specific to the US.

[Katai]

Hasbro customer service : 800-255-5516

Post Merge: August 08, 2012, 06:05:29 PM

All information has been collected and put in the first post since I see we're on page 7 now hahah.

[StarlightGaze]

I haven't called them yet, but I'll do it soon. The hair thing really annoys me. This line in general seemed really rushed.

[Katai]

Yeah I just exchanged the set and the new set I got still has the same problem tho no as bad

Post Merge: August 08, 2012, 10:43:45 PM

I had a thought. Would it be possible to pop their heads off and pop the dent back out from the inside out?

[Cassie85]

I'm not too picky about my ponies (I've bought G1's with some major issues), so I'm still going to pick up the set tomorrow. I saw it the day before yesterday, so if they still have it tomorrow then I guess it's meant to be, lol.