Received unfair negative feedback on eBay ~ buyer = geoathc4

[Sarah-Bee]

I am all kinds of mad right now! I just checked my feedback and I've received negative for a Sprinkles due to 'it having a different head' when the head/body mismatch was CLEARLY stated in the auction! They also didn't bother to contact me about the problem either.

 

eBay is getting beyond a joke for *slight edit* PL hats lately and I'm getting so sick of it!

I've emailed them to ask them to revise it based on the issue being listed in the description so I'll see what they say but if not at least eBay should remove it as it is stated...

SIGH.

[Juliepants]

Oh Sarah-Bee, I'm so sorry to hear that *hugs*
We know you're a great seller!!! eBay does seem to be home to a lot of troublemakers recently. Sorry this happened.

Luv Jules x

[Navi]

That sucks, I'm sorry to hear it. 

I wish that negative feedback wasn't like the end of the world on ebay. They've made it into such a huge deal that it really hurts sellers more than it should - especially because there are always going to be hard to please buyers that might not understand things like... reading the listing before they buy. 

[CupidStrikes]

It's also really clear in the photos that that pony has a mismatch ¬.¬ Hopefully Ebay will remove it if they won't revise it, as you didn't misrepresent or try to hide the pony's condition at all

[MLPWhitney]

That is BULL. Im so sorry love

[Sarah-Bee]

You're so right Navi

Thanks guys Not quite so mad now lol

[silverdawn]

Oh Sarah.   *hugs*  That's terrible!  It seems like all the best sellers (and my favorites!) are getting crapped on lately.  It makes me want to go and buy stuff from you right now... not that I don't always want to buy stuff from you.

Silverdawn

[bluerose9978]

Buyers are making me really angry lately! It's like they cannot be bothered to read the description OR look at the pictures! It sounds like buyer's remorse and they're taking it out on the seller! Not fair at all!

[FluffleNuff]

Oh no... For one of your loyal customers I've never had any problem with my ponies from you, their conditions are always so clearly stated and pics are so clear! Hopefully ebay takes your side and if you need a testimonial, you have mine

[Leave a Whisper]

I'm very sorry to hear it *hugz*  and as a buyer they should absolutely look over all the pictures and read the full description. If they don't, then they've got no one but themselves to blame. I've been guilty of getting too excited and not reading the full description/not looking at all the pictures before  but that surely is my fault. 

No one should ever blame the seller if they don't bother to do anything past look at picture, click the buy button.

[Galactica]

That stinks!

Well if the person doesn't revise it-  try calling Ebay to explain the situation-  the email support staff is very slow and not as helpful...

[Taffeta]

I've had some luck with Ebay's online chat team before on customer service. You have to hunt around ebay.uk's page for the right link, cos they try to hide it, and they will put you in a queue, but they can and will fix major issues on the spot if they see that something like that has happened, and it will save you the phone call. I don't remember how efficient Ebay UK is with its cost and phoneline system.

If it was stated in the description, you should be ok. But the bad thing about Ebay these days is the fact buyers can neg and sellers can't. I'm both, and the point was always that it was to prevent retaliation - but there is NOTHING to stop a cranky buyer who takes weeks to pay leaving you a spite negative for "slow shipping" (caused by their delay in paying) and not a lot a seller can do about it.

I think the system was better when it was equal. I buy more than I sell, now, but I still think that that's the case.

Good luck resolving your issue. People do not read things enough and then blame other people for their inattention...it's really not fair.

[Artemesia's Garden]

I used the online chat too it was good

That sucks, I have had similar problems recently.  Buyers nowadays seem to think it's as easy as buying new stuff from an online supermarket and don't appreciate at all the work that sellers put in to bring them niche and vintage goods like collectibles. I think it's because there is almost no recourse against them if they act like hats.

[Leave a Whisper]

I've had some luck with Ebay's online chat team before on customer service. You have to hunt around ebay.uk's page for the right link, cos they try to hide it, and they will put you in a queue, but they can and will fix major issues on the spot if they see that something like that has happened, and it will save you the phone call. I don't remember how efficient Ebay UK is with its cost and phoneline system.

If it was stated in the description, you should be ok. But the bad thing about Ebay these days is the fact buyers can neg and sellers can't. I'm both, and the point was always that it was to prevent retaliation - but there is NOTHING to stop a cranky buyer who takes weeks to pay leaving you a spite negative for "slow shipping" (caused by their delay in paying) and not a lot a seller can do about it.

I think the system was better when it was equal. I buy more than I sell, now, but I still think that that's the case.

Good luck resolving your issue. People do not read things enough and then blame other people for their inattention...it's really not fair.

Well that's not fair. I mean surely it would be a service to let other sellers know about bad buyers?

[Lorelei Redfern]

oh no! thats    no bgood! your a lovely seller!!