Sent the wrong doll? -- Updated

[Cinnabar]

That is great news, glad to hear it

[ZettaMomo]

I'm glad they handled it so well. I hope you can still get the Cleo you want!

[Buddafly]

awesome!

[Sprinkles]

They told me that I will have to send this doll back and then reorder the one I want because they don't have a exchanges department.

[Icecrystalline]

They told me that I will have to send this doll back and then reorder the one I want because they don't have a exchanges department.

Aw that's ok, at least they're going to change her for you! Congrats, so glad it all worked out fine!

[Sprinkles]

I never received the email from UPS with the prepaid shipping label to ship the doll back. I messaged FAO on Ebay and they replied today saying that they would put in the request to have it resent  to my email. Great right? Well they're sending it to an email address that ends with @members.ebay.com I was going to ask them to send it to my email but Ebay doesn't allow members to trade emails. I'm not sure how to access this @members.ebay.com address. Does it even exist? Anyone know anything about it? If not, I'll call either Ebay's customer service to ask for help or FAO's customer service to have the shipping label sent to my actual email.

[Galactica]

Have them mail you a label  (might be easiest)

[Sprinkles]

Alright, it's been over a month and I still have not received a return shipping label. I requested that they send me one in the mail on the 27th. I'm losing my patience. It should be taking this long for them to fix the problem. I'm wondering how long it will take for them to refund me the amount I paid for the doll whenever I do manage to send it back I contacted them a few minutes ago so we'll see what they have to say.

[ponylady]

Piex if you go into your ebay account and look for the tab that says Messages you should be able to click that and retrieve your email.

[Sprinkles]

Piex if you go into your ebay account and look for the tab that says Messages you should be able to click that and retrieve your email.

Thank you for the suggestion but they sent it to my personal AOL email address. But I never got it. Supposedly AOL sometimes blocks their emails. I've been contacting them through Ebay messages and they did not send it to me that way. I think I'll end up calling them on Monday