The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Prince_Sunbeam on June 11, 2015, 11:21:14 AM
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So I bought the G1 Lullaby Nursery on ebay last week as a surprise for my fiance- she only collects the babies and we wanted to put it next to my Dream Castle!
I was the only bidder, won the auction, ebay estimated delivery by the 8th. The seller didnt provide any shipping updates until the 9th when I can see a label was printed- but appears to have never been scanned.
I contacted the seller today to inquire and he responded with an apology saying there was a postage mistake and my package had gone to someone else! He refunded all the money so at least thats not an issue, but I feel weird about the fact that the shipping # for me never even got scanned. Shouldnt I theoretically have recieved someone elses package? The person who got mine?
The seller has all positive but very few feedback. (As do I so I didnt think much of that) He refunded the money immediately upon apologizing so that was never an issue. Im just feeling unsettled about the whole thing- any input?
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I would definitely not leave a negative feedback. Mistakes happen- and he refunded all of your $$. I know that I have sent off the wrong thing to the wrong person before- it really really stinks when that happens. I would certainly not error on the side of thinking that he did something intentionally to you.
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This should go in the trader support forum. You will get more input there.
And I agree with Galactica. It was probably a mistake since your seller sounds like they're newer to selling on eBay. It's possible, however, they wanted more for it so keep watching their auctions.
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Thanks for the input, I wasnt initially intending to leave negative feedback since my money was promptly refunded.
My concern was mostly that it seems slightly suspicious to me, but I guess I'll just keep my eye out to see if they try and relist it or get any new bad feedback
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I am going to move this over to the Trader Support forum for you :)
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Mistakes happen. I've sent packages to the wrong place before, so yeah I wouldn't do a negative since you got your refund ect.
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I once got TWO collectors edition barbies sent to me by mistake. I had bought from the seller earlier that year. No idea how I got mixed up with the new sale. But I let them know, they sent me money for shipping, and I sent it on to the buyer. But if I had never said anything they might not even know who they sent them to by mistake.
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It does happen. Unless this seller becomes prolific at sending the wrong packages, then a negative is definitely a big no-no. They're already learning from their mistake because a lot of people aren't honest, so they are probably not going to get those ponies back, and either way, even if they do, they're going to be out some money getting them back.
You're out of a smidge of time, and you're disappointed, but you got all your money back. I'd leave it at that. They addressed the problem quickly and returned your money to you quickly, and thus handled their mess-up maturely and quickly. A+ to them. You said they have all good feedback, they just don't have a lot, so it sounds like they're getting onto their feet with ebay. They may have things going on that means they need to sell things to make ends meet, and a negative now for something they tried to rectify could hurt them very badly. I always try to be conscientious, both as a seller and buyer, and I know my own situation with things, and know full and well there are people who have it just as bad or worse than me and are just trying their hardest.
I try to give people the benefit of the doubt as long as they don't play games, beat around the bush or anything like that. This seller hasn't. They explained the situation and refunded you, and I think it's best left like that. Just think of those ponies as not meant to be. There will be a better deal, I'm sure. :)
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I've received incorrect items a few times, but the seller has always either told me to keep the incorrect item and refunded me, or had me return it and sent the correct item to me eventually. In those cases, I didn't leave any feedback. I wouldn't feel right leaving a neutral or negative, since it appeared to be an honest mistake and the seller made it right, but it wasn't exactly a positive experience, either.
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I've received incorrect items a few times, but the seller has always either told me to keep the incorrect item and refunded me, or had me return it and sent the correct item to me eventually. In those cases, I didn't leave any feedback. I wouldn't feel right leaving a neutral or negative, since it appeared to be an honest mistake and the seller made it right, but it wasn't exactly a positive experience, either.
Sorry if I'm being dense but isn't that precisely what a Neutral feedback would be for? :huh: sorry if I'm missing something.
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I think I would leave them a neutral, or ding a shipping and a communication star. mistakes happen, but it sounds like they weren't keeping track of things at all if they printed out the label several days later, and only *then* did they figure out they'd mailed your nursery to someone else by mistake! Not only that, but they didn't get ahold of you as soon as they realized the problem, you had to email them? That's not a good sign at all.
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Unless there is better evidence that he did something other than make an honest mistake, I think a neutral would also be harsh. I don't think people who don't sell on ebay really understand how bad even an neutral can be in the ebay system. Ebay counts it like a negative and can suspend a seller's ability to sell internationally or it can have other repercussions (i don't recall what they are but I know it is a LOT more harsh than you would think). Too harsh for an honest mistake.
Not like I have ever gotten a neutral, but only because when I did make a mistake, I bent over backwards to try and make it up to the poor people whose packages that had switched labels. What a pain that was!
I also don't think that not receiving another person's package proves they did something shady. It may be that they sent yours first and caught the mistake before sending the other one- or it could be they printed your label twice.
Of course the delay wasn't great, but in my own personal opinion, not enough to warrant punishing with a neutral or negative. I only do that when people really need to be warned about a bad seller.
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Thanks for popping this over into the correct forum!
Ill give him the benefit of the doubt. It was really the lack of communication and delayed initial shipping that got to me
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I would only leave a negative if you see the exact same item relisted. Other than that, sometimes life happens and you get your money back to go PONY SHOPPING!
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I would probably say its down to an honest mistake and I would also advise against leaving a neg (at least for now) since your seller did communicate with you admitted a mistake and refunded you. I'd l;ike to think the reason was they are just new and yes everyone makes mistakes from time to time :awake: .. However..if you want to wait a bit before leaving any feedback you could do that too...because I've seen it happen before (and had it happen to me as a buyer) where a seller will say they don't have the item anymore/made a mistake/give a reason for not sending it..and all the time the real reason was that they wanted more money. Keep an eye on that sellers listings ;) .
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I've received incorrect items a few times, but the seller has always either told me to keep the incorrect item and refunded me, or had me return it and sent the correct item to me eventually. In those cases, I didn't leave any feedback. I wouldn't feel right leaving a neutral or negative, since it appeared to be an honest mistake and the seller made it right, but it wasn't exactly a positive experience, either.
Sorry if I'm being dense but isn't that precisely what a Neutral feedback would be for? :huh: sorry if I'm missing something.
Hmm, I guess so. I'm probably too nice. If they relisted it, I would leave a negative.
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Sorry! That was for a PM! Wonder what happened there?
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Galactica did you mean to post your last post in For Sale? :P If so I can split it and send it over there?
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I've received incorrect items a few times, but the seller has always either told me to keep the incorrect item and refunded me, or had me return it and sent the correct item to me eventually. In those cases, I didn't leave any feedback. I wouldn't feel right leaving a neutral or negative, since it appeared to be an honest mistake and the seller made it right, but it wasn't exactly a positive experience, either.
Sorry if I'm being dense but isn't that precisely what a Neutral feedback would be for? :huh: sorry if I'm missing something.
Hmm, I guess so. I'm probably too nice. If they relisted it, I would leave a negative.
I didn't realize a Neutral was almost as bad as a Negative... But I'm gathering that from what I've read here? I've been lucky so far and have to had to leave anything but positive feedback but I've only rediscovered buying stuff on eBay very recently :/
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I've received incorrect items a few times, but the seller has always either told me to keep the incorrect item and refunded me, or had me return it and sent the correct item to me eventually. In those cases, I didn't leave any feedback. I wouldn't feel right leaving a neutral or negative, since it appeared to be an honest mistake and the seller made it right, but it wasn't exactly a positive experience, either.
Sorry if I'm being dense but isn't that precisely what a Neutral feedback would be for? :huh: sorry if I'm missing something.
Hmm, I guess so. I'm probably too nice. If they relisted it, I would leave a negative.
I didn't realize a Neutral was almost as bad as a Negative... But I'm gathering that from what I've read here? I've been lucky so far and have to had to leave anything but positive feedback but I've only rediscovered buying stuff on eBay very recently :/
Yep, a neutral is also harmful. If I don't feel a transaction justify a a negative, but I also don't want to leave a positive I just don't rate the transaction. Since a neutral is still harmful I figure what's the point? I only feel the need to leave s negative if it needs to be done and neutral transactions don't warrant that for me.
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I agree with that a neutral can be just as harmful (especially because people often leave it when they are clearly not satisfied but "don't want to be that harsh", but if you read it it pretty much still qualifies as a negative).
with just a little overexaggerating, I see the whole rating system going towards rather a "positive-non-positive" direction, and neutral and negative seem more and more less defined (in terms of what qualifies as which).but of course it also depends a lot on the situation.
haha, if I wasn't trying to be limiting my purchases due to not having an income until August I'd totally be interested in the Moxie wigs of Galactica :D
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Galactica did you mean to post your last post in For Sale? :P If so I can split it and send it over there?
*giggles * I was wondering this too :P
nice wigs BTW! :heart:
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I hope someone archived the version of this page with the wigs post :silly:
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A negative feedback is a big blow, esp to a new seller. Never leave negative feedback unless you had a terrible experience that could not be resolved by contacting the seller. Since they refunded all your money, I wouldn't punish them with a negative.
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A negative feedback is a big blow, esp to a new seller. Never leave negative feedback unless you had a terrible experience that could not be resolved by contacting the seller. Since they refunded all your money, I wouldn't punish them with a negative.
Agreed.
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This has happened to me lately , sellers just do not send the items I won and paid, they do print a label or add tracking ,but it never gets scanned, and after the first message about the item. they apologize and send refund, to me is clearly that they were not satisfied with the ending price ,so I have left negatives to them.
I just do not buy their excuse, but at the same time ,is their pony and they have the choice to not sell it for less of their desired price, they get negative because they should list it as a BIN with their desired price, or an auction with reserve price, so it is their own fault they got a low price at the end .
but the ponies they did not send are worth much more and I understand them for not sending them :)
but not condoning their actions either or just because I got a refund is ok to not leave them negative, at the end I'm not satisfied and that is what the feedback is for .
but if you think they made a mistake on your case ,then I will just not leave them feedback at all, and keep watching their for sale items ,it might come up again for sale
the sellers I left negative eventually relisted the items . and I could still report them to Ebay ,but I left it at that .
is mostly how it goes on these cases . :)
Post Merge: June 17, 2015, 01:50:47 AM
ahh and one of the sellers had the audacity to reuse the label LOL, I had turned on email notifications for the number, well it ended up being used to a totally different destination a week later LOL
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This has happened to me lately , sellers just do not send the items I won and paid, they do print a label or add tracking ,but it never gets scanned, and after the first message about the item. they apologize and send refund, to me is clearly that they were not satisfied with the ending price ,so I have left negatives to them.
I just do not buy their excuse, but at the same time ,is their pony and they have the choice to not sell it for less of their desired price, they get negative because they should list it as a BIN with their desired price, or an auction with reserve price, so it is their own fault they got a low price at the end .
but the ponies they did not send are worth much more and I understand them for not sending them :)
but not condoning their actions either or just because I got a refund is ok to not leave them negative, at the end I'm not satisfied and that is what the feedback is for .
but if you think they made a mistake on your case ,then I will just not leave them feedback at all, and keep watching their for sale items ,it might come up again for sale
the sellers I left negative eventually relisted the items . and I could still report them to Ebay ,but I left it at that .
is mostly how it goes on these cases . :)
Post Merge: June 17, 2015, 01:50:47 AM
ahh and one of the sellers had the audacity to reuse the label LOL, I had turned on email notifications for the number, well it ended up being used to a totally different destination a week later LOL
It wasn't the seller reusing the label you silly, USPS re-uses the tracking numbers all the time. If you purchase shipping to one destination, you can't "reuse" it and have it go somewhere else. It doesn't work that way.
I agree that if someone doesn't send you an item that you won simply because they wanted a better price- that is a breach of contract and yes they deserve negative feedback. But I don't think you should always assume that is what happened. Sometimes people really do just lose things or mail them to the wrong place.
I recall that once I accidently slapped the wrong label on the wrong box- and sent it to Russia. By the time I realized my mistake, I had no choice but to refund the Russian lady AND the person who bought the dolls that had gone to Russia- because the alternative would have been to pay for shipping all the way back from Russia, or to ask the lady in Russia to return the dolls, just too expensive and time consuming.
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This has happened to me lately , sellers just do not send the items I won and paid, they do print a label or add tracking ,but it never gets scanned, and after the first message about the item. they apologize and send refund, to me is clearly that they were not satisfied with the ending price ,so I have left negatives to them.
I just do not buy their excuse, but at the same time ,is their pony and they have the choice to not sell it for less of their desired price, they get negative because they should list it as a BIN with their desired price, or an auction with reserve price, so it is their own fault they got a low price at the end .
but the ponies they did not send are worth much more and I understand them for not sending them :)
but not condoning their actions either or just because I got a refund is ok to not leave them negative, at the end I'm not satisfied and that is what the feedback is for .
but if you think they made a mistake on your case ,then I will just not leave them feedback at all, and keep watching their for sale items ,it might come up again for sale
the sellers I left negative eventually relisted the items . and I could still report them to Ebay ,but I left it at that .
is mostly how it goes on these cases . :)
Post Merge: June 17, 2015, 01:50:47 AM
ahh and one of the sellers had the audacity to reuse the label LOL, I had turned on email notifications for the number, well it ended up being used to a totally different destination a week later LOL
It wasn't the seller reusing the label you silly, USPS re-uses the tracking numbers all the time. If you purchase shipping to one destination, you can't "reuse" it and have it go somewhere else. It doesn't work that way.
I agree that if someone doesn't send you an item that you won simply because they wanted a better price- that is a breach of contract and yes they deserve negative feedback. But I don't think you should always assume that is what happened. Sometimes people really do just lose things or mail them to the wrong place.
I recall that once I accidently slapped the wrong label on the wrong box- and sent it to Russia. By the time I realized my mistake, I had no choice but to refund the Russian lady AND the person who bought the dolls that had gone to Russia- because the alternative would have been to pay for shipping all the way back from Russia, or to ask the lady in Russia to return the dolls, just too expensive and time consuming.
I have never heard of USPS reusing the tracking numbers ,never have come across that so far.
I think the person might have all along printed the label for that destination from the get go :)
and after i was dealt with, then they sent it to that other buyer .
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Actually, most larger courier companies (UPS, DHL, TNT, etc) do this. I used to work in the despatch department and this is a regular occurance. Once a package is confirmed to have been recieved at the correct destination, its tracking number can be recycled and re-used for another consignment. It can be confusing for customers who are new to international shipping when they see the tracking number they have been given showing their package to be in Malaysia when it should be going to Italy :)
Back on topic, There is a 4th option here. Just don't leave ANY feedback at all. After all, you got your money back reasonably quickly and the seller admitted their fault. Obviously a positive won't be left because you did not get the item you wanted. But the seller was reasonable and gave a full refund with no arguements so a negative or even a neutral may be too harsh.