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Quote from: CupidStrikes on January 12, 2014, 01:10:33 AMI really wish more countries would offer sensibly priced tracking, it would solve most of these problems (we have the same here. Regular international mail is £3.60. Fully tracked is nearly £50) =/ It's such a pain that some countries can offer tracking for a few pounds or dollars and others want a ridiculous fee for the same thing. I'm so sorry that your buyer is being so unreasonable, and I hope that if you are forced to refund them that they send you the money again when the pony arrives This!!! This is such a frustration for me and is the reason I am genuinely considering no longer shipping international outside of the EU on ebay sales. Buyers [understandably] will not pay the price I need to charge in order to send something from the UK tracked. The price hike is absolutely ridiculous and with the Royal Mail privatised its not going to get any better any time soon.
I really wish more countries would offer sensibly priced tracking, it would solve most of these problems (we have the same here. Regular international mail is £3.60. Fully tracked is nearly £50) =/ It's such a pain that some countries can offer tracking for a few pounds or dollars and others want a ridiculous fee for the same thing. I'm so sorry that your buyer is being so unreasonable, and I hope that if you are forced to refund them that they send you the money again when the pony arrives
Quote from: hathorcat on January 12, 2014, 03:13:30 AMQuote from: CupidStrikes on January 12, 2014, 01:10:33 AMI really wish more countries would offer sensibly priced tracking, it would solve most of these problems (we have the same here. Regular international mail is £3.60. Fully tracked is nearly £50) =/ It's such a pain that some countries can offer tracking for a few pounds or dollars and others want a ridiculous fee for the same thing. I'm so sorry that your buyer is being so unreasonable, and I hope that if you are forced to refund them that they send you the money again when the pony arrives This!!! This is such a frustration for me and is the reason I am genuinely considering no longer shipping international outside of the EU on ebay sales. Buyers [understandably] will not pay the price I need to charge in order to send something from the UK tracked. The price hike is absolutely ridiculous and with the Royal Mail privatised its not going to get any better any time soon. Yeah...I don't quite understand how they can justify it, to be honest =/ Considering all tracked mail is treated the same, why not have the same system as JapanPost or SingaporePost where the tracking is something like £4-5 extra on post of the postage fee The worst thing is...you can't even guarantee the tracking will even be updated (and the Royal Mail themselves knowingly update tracking for inbound packages incorrectly!). It's just an unpleasant situation all round
Even if the buyer does not pay for the service, you still need to protect yourself as the seller and buy tracking.
Quote from: lovesbabysquirmy on January 12, 2014, 12:42:19 AM Even if the buyer does not pay for the service, you still need to protect yourself as the seller and buy tracking. I don't think this is really practical for, well, anyone. I'm certainly not going to pay for priority or higher shipping out of pocket if my buyer hasn't paid for it. The difference is often $20-$30. If I sold an item for $10 and first class shipping was $10, and then ebay and paypal take fees, and then I upgrade to tracked shipping that the buyer didn't pay for, I would be basically be paying to give my item away. I am all for only shipping with tracking from ebay - I do that. But I make my buyers pay for it. I'm sure as heck not going to eat the cost myself.
For the future- you don't necessarily have to stop all international ebay sales= just set up your auction so that the only possible shipping for international- is priority. That way you at least have indemnity in case something goes wrong