collapse

* Navigation

* User Info

 
 
Welcome, Guest. Please login or register.

* Who's Online

Author Topic: International shipping help- item is restricted (but shouldn't be)?  (Read 1594 times)

0 Members and 1 Guest are viewing this topic.

Offline dragonlady

  • Master of Organized Chaos
  • Classifieds
  • Trade Count: (+191)
  • Sweet Scoops Pony w/Charm
  • *****
  • Posts: 2056
    • View Profile
Background: I usually don't ship internationally (due to the prices being insane) but had someone ask on ebay if I'd ship to France. I gave her a shipping quote and she agreed so I fixed the listing and she purchased it.

Today I went to the Post Office to get the paper customs label. The post master recommended I fill out the online one as she had several packages bounced back that had the paper labels. So I went to the USPS website and proceeded to do so but when I did it was flagged as a restricted item  :blink:

"This item is flagged as a restricted item.
A restricted item does not necessarily mean you cannot export the good.

PCA - Consumer protection. Import control 1 (various regulations) ; R143: Products included in the scope of exclusions under article 2 of Decree 2010-166 (§ 2) and in the order of February 24, 2010 laying down the procedures for the implementation of Decree n° 2010-166, or products that are not toys as defined in the regulation (Article 2 of Decree 2010-166, § 1)."

It's a little plastic unicorn toy, a pet from the My Magic Genies line from the 80's. It's tiny, lightweight and doesn't have batteries etc. I'm at a loss what to do
. Part of me wants to turn on Ebay's global shipping option (where you just send the item to them and they deal with all of this) but that service charges a lot more than if you just pay at the PO and the buyer is already paying a a lot for shipping as it is. Should I chance it and send anyway? Should I just cancel the sale? I'm just so confused and frustrated...

Any help would be greatly appreciated! Thank you to all who slogged through this, have a cookie.

Offline Nella

  • Trade Count: (+126)
  • Target Exclusive Winter Pony
  • ****
  • Posts: 550
  • Gender: Female
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #1 on: June 10, 2023, 10:44:37 PM »
What item description did you fill in on the custom form?
Link to my salesthread: http://mlparena.com/index.php/topic,377651.0.html.

Link to my thread with available FTB's: http://mlparena.com/index.php/topic,394652.0.html.

No pony will be left behind! Please come check for the pony's in need of some TLC over here: http://mlparena.com/index.php/topic,397984.0.html.

Online Loa

  • Queen of Sloths
  • Administrator
  • Trade Count: (+96)
  • Penguin Goddess Minion
  • ***
  • Posts: 40612
  • Gender: Female
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #2 on: June 11, 2023, 01:09:11 AM »
What country is it going to?
visitors can't see pics , please register or login

Thank you SquarePeg!
My Instagram - MLPArena's Instagram - My Sales on Trade Me!

Offline dragonlady

  • Master of Organized Chaos
  • Classifieds
  • Trade Count: (+191)
  • Sweet Scoops Pony w/Charm
  • *****
  • Posts: 2056
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #3 on: June 11, 2023, 03:17:15 AM »
Nella- I put "small pink plastic unicorn toy" as the description; I also tried figure instead of toy when I got the restricted message the first time but got the same message.

Loa- it's going to France. I've shipped to France in the past with no problems but that was a long time ago.

Offline Nella

  • Trade Count: (+126)
  • Target Exclusive Winter Pony
  • ****
  • Posts: 550
  • Gender: Female
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #4 on: June 11, 2023, 03:37:17 AM »
And if you use 'used toy (plastic pony)'?
Link to my salesthread: http://mlparena.com/index.php/topic,377651.0.html.

Link to my thread with available FTB's: http://mlparena.com/index.php/topic,394652.0.html.

No pony will be left behind! Please come check for the pony's in need of some TLC over here: http://mlparena.com/index.php/topic,397984.0.html.

Offline dragonlady

  • Master of Organized Chaos
  • Classifieds
  • Trade Count: (+191)
  • Sweet Scoops Pony w/Charm
  • *****
  • Posts: 2056
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #5 on: June 11, 2023, 05:44:13 AM »
And if you use 'used toy (plastic pony)'?
That was a great suggestion but sadly didn't work:(

Offline Carrehz

  • #1 Prizestuffer
  • Trade Count: (+13)
  • Spain Piggy Pony
  • *****
  • Posts: 7071
  • Gender: Female
  • I'm gonna live forever or die trying!
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #6 on: June 12, 2023, 09:16:09 AM »
Hmm, have you tried just "plastic toy" or "used toy"? I wonder if it's freaking out over 'pony', like it thinks it's a real horse or something...? Seems a stretch but it's all I can think of :s
visitors can't see pics , please register or login


Offline lovesbabysquirmy

  • Trade Count: (+60)
  • Colombian Baby Pony
  • ******
  • Posts: 17152
  • Gender: Female
  • ~never too old for ponies~
    • View Profile
Re: International shipping help- item is restricted (but shouldn't be)?
« Reply #7 on: June 13, 2023, 06:34:46 PM »
figurine? 
The Bad Trader List
visitors can't see pics , please register or login
visitors can't see pics , please register or login
 visitors can't see pics , please register or login

<3 Sig Art: SquarePeg[current avatar] Vanilla Virus, Sweetpop, Thimble, SourdoughStomper, LyrePony, Tropical Sunset, PureNightShade, Ellis1342,KissedByThunder, Shaiyeh <3

 

SimplePortal 2.3.5 © 2008-2012, SimplePortal