The MLP Arena
TCB => Trader & Shipping Support => Topic started by: achab1984 on December 30, 2017, 04:56:52 PM
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I made an offer on a lot of G1 ponies on ebay. The seller is scottcomputers802.
They took my offer and said they would send the ponies the very next morning. I waited three days and nothing no tracking at all. I message they seller and they said they were sorry. They forgot about the ponies and they were sitting in the back of there car. I thought ok that is fine its the holidays no big deal. They also put in three extra ponies in the box for free.
Well I got the box today and they were there crammed into the box. They sat in the cold so there legs are all bent and the winger thank the lord did not break her wings!
I understand about it but they could of used a bigger box due the top of the box being pushed upright. I had to be very careful cutting it open. I took the ponies out one by one.
I went to go eat dinner and was sitting and thinking about the cost of the shipping on the box. It said shipping was $11.95 on the box and they charged me $25 for shipping! That is over $13 charge on shipping!!!! I am ok with a few dollars over but not that much! That is the cost for another box of ponies shipped!
So I went to the computer and sent the seller a message about the over charge on the shipping. I asked if they would be able to refund me back $10 and keep the extra $3. They message me back and said no! They said "I feel that its not fair to ask for money back!!!" What!!!!! Are you kidding me!!! I have refunded many people back when I have over charged them on shipping. They said " How would you feel if I under charged you and asked for more money?" Well I have under charged before and just bit the bullet and lost that extra on the item that I sold. They also feel that they took a lower price with the make an offer that they should be able to keep the extra! If you want to do that kind of stuff to people then don't offer " Make an offer" then. I left them feedback for the hole deal. Don't buy from them! Why do I keep buying and selling to horrible people! :(
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Did you contact Ebay?
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While it does seem like a crazy amount of overage on shipping I'm in the opinion if you don't like the shipping cost don't buy it.
I pass on auction all of the time due to shipping. It sucks that your seller crammed them into a small box. You should leave feedback that reflects. That being said you can report the seller to ebay for excessive shipping costs if you feel the need to. I've never done this so I don't know if ebay will help refund some of the cost or tell you to ship it back to the buyer for a refund.
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While it does seem like a crazy amount of overage on shipping I'm in the opinion if you don't like the shipping cost don't buy it.
I pass on auction all of the time due to shipping. It sucks that your seller crammed them into a small box. You should leave feedback that reflects. That being said you can report the seller to ebay for excessive shipping costs if you feel the need to. I've never done this so I don't know if ebay will help refund some of the cost or tell you to ship it back to the buyer for a refund.
I agree with this. If you don't like the excessive shipping costs, then don't buy. I don't. Some sellers think they can trick their buyers with it. Buyers may feel they are getting this huge deal with this low-cost product and then only see the shipping costs after they buy. I always factor in shipping when buying something. It saves me the pain in the end.
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I left them the correct feedback!
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I guess my feeling is that you agreed to spend what you agreed to spend on an item, so why does it matter who is getting what portion of your money?
The items being ill packed is something else, the seller shouldn't send items in a way where they risk damage. If any of your items were damaged (like the bent legs), I would definitely address that with the seller. You can file a SNAD (significantly not as described item) over that if necessary.
However, I also don't think it's fair to penalize a seller for damage that COULD have happened but didn't (the winger's wings were intact); in cases like those I just alert them that their packing needs improvement, so they won't damage other people's ponies in the future.
In this case it's a little tricky because your seller did throw in extra ponies, which was nice . . . Are the ponies' legs still bent? If so take pictures of them and sent them to the seller and see what they say.
Do NOT threaten to give him negative feedback at any point (especially not "give me a refund or you get a negative") because that is considered feedback extortion and eBay will 100% side with the seller over you if you do it.
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In all auctions the shipping is clearly visible. If the shipping seems high then pass that auction on and look for another one. If a person bids on any auction they agree to pay the shipping costs even if it turns out to be less than what they paid. I am of the opinion that even as annoying as this is, it isn't fair to leave bad feedback over shipping costs. Poor packing is another story and it is helpful to add a picture of damage caused by poor packing when writing the seller to let them know about the problem.
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I think the problem is that she knew the shipping was $25, she happily paid it, expecting a decently packaged box, and then... this box full of smashed bent up ponies (one of whom is FRAGILE) arrives, with the postage clearly saying $11.95. :( I think this is not good of the seller if they shipped it out cheaper than what they charged the buyer for shipping. Yes sometimes you eat the loss as a seller if you underweighed the box, but you don't go the other way around. You build your profit into your base pricing. :(
But yeah, you can't mention feedback in your communication to the seller at all. Just stick to the facts of the transaction.
My pet peeve is when I pay for Priority Express with insurance and tracking and then the seller sends it First Class because we get free tracking within Canada, so that should be "good enough" right? Noooooooo if I paid for Priority Express, I want you to use that service to ship my item! Then they wonder why their feedback says, "item bought by collector: at payment, all requests to protect said collectible were ignored"
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^^ THIS. Yes, they agreed to the shipping price, because that sounded appropriate for an adequately packaged box, more so when they threw extra in.
When the item arrives, they skimped out of the shipping method (much smaller box, items crammed in) to save themselves the money and pocket the extra (what they should have spent). This irks me so much. I agree to a shipping price, yes. But I expect it to be shipped in a way that reflects that value!! If it's free shipping, and it's crammed in, well my bad. But if I pay what should be a large box with room for my items, then that's what I expect to arrive. Obvious shipping overages, yes, I'll avoid them like the plague. But when something sounds reasonable, I expect it to be shipped properly - and that to me is a much bigger deception.
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I agree with the two posters above me.
If it were just a simple case of the seller overcharging on shipping and the buyer agreeing and then regretting the amount paid afterward, that's one thing. But there was enough paid to give the expectation that the items would be sufficiently packaged so as not to damage or risk damaging them, and the seller neglected to do that. This is a failure on the seller's part. Had the buyer not already left feedback, I'd say this would warrant a case through Ebay.
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Perhaps a case should be opened about the poor packaging and the damage it caused the ponies. Be sure to add photos of the bent up ponies. Shipping cost alone there isn't much you can do really since ebay will say that the cost was there at time of bidding, but they should side with you if these were damaged due to poor packing, but you may have to return all of them. I do understand your point, I just know how ebay sees things and it has to be something that they will see. Damage is certainly something that can be brought up and something done about. Hopefully you didn't mention feedback and the previous emails you sent about shipping may be mentioned. Good luck.
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Yet another vote for 'it's not that they charged that much for shipping (as advertised) but that they clearly didn't spend it ON shipping, and the item suffered in transit as a result.'
When you pay a premium on postage costs it's reasonable to expect that money goes to adequately protecting what you just bought and it being delivered by the service/time frame specified, NOT to line the seller's pockets with extra profit.
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Yet another vote for 'it's not that they charged that much for shipping (as advertised) but that they clearly didn't spend it ON shipping, and the item suffered in transit as a result.'
When you pay a premium on postage costs it's reasonable to expect that money goes to adequately protecting what you just bought and it being delivered by the service/time frame specified, NOT to line the seller's pockets with extra profit.
Sadly, this is not the case. The days for expecting sellers to pack your item well with the cost overage on shipping is a thing of the past with many auctions. Now it appears that ebay doesn't care about shipping costs in general. Sellers are inflating the shipping prices on a lot of auctions to cover ebay/paypal fees and handling costs. So, if you don't see the money going into the packing of your item then most likely they inflated the shipping to cover their fees and gas to take your package. Plus, they may just be wanting to make a little more on the item since they had to start it lower than they wanted to. I am seeing this a lot. All you can do is open a case about poorly packed items causing damage and that the ponies did not arrive to you as described. You can't open a case about high shipping and the shipping cost not matching what you paid anymore. They won't care a hill of beans about that one. It use to be a rule that shipping could not be inflated, but that no longer exists. So, I totally get what the problem is here, but I keep trying to mention this because, if the op wants a refund they will have to go another route to get it that doesn't mention the shipping costs. It will have to be about items being poorly packaged and damaged and a full refund is possible in that case upon the return of damaged goods. I totally agree that this kind of behavior on the part of sellers is wrong, but it isn't going to matter anymore to ebay since they get their fees from the shipping, the and the end price. It is quite frustrating and seems wrong business practice, but it just is what it is.
In the past 4 months I have received several package with major shipping overages and the worst packing job I have ever seen. When ebay lifted this rule they opened the door for sellers to charge more and ship for less. It is just another sad evolution of this company. So, when I bid now, I really look at that shipping rate. I look at feedback and what people have said about their packing if they did mention it. I determine if the shipping cost is fair and assume it has nothing to do with packing. I am trying to avoid these types of sellers now and it isn't hard to find them. I saw just the other day an item with a low starting price and a 40.00 shipping cost. Well, it was easy to see there that the shipping was to help get more money for the item, what the seller feels is a fair price. I guess they are hoping you won't notice the shipping until you have agreed to pay it. Then if you don't you are a non paying bidder. It's just awful. The same holds true for these sellers that are not willing to combine shipping for multiple purchases. What reason would a seller have for not being willing to combine shipping costs? One would be that the items are not in their possession, but another would be to get extra money off of a lower cost starting bid auction. Just a thought I have had.
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Tula, you are right, which is why I always encourage highly detailed feedback that tells the next person who comes along, how this transaction will go.
If I read in the feedback that the seller charged $25 for shipping, but only paid $12 themselves, I am closing that tab and moving onto another seller.
If people don't include details like this in feedback, sellers continue to behave in this manner without any incentive to do differently.
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So, if you don't see the money going into the packing of your item then most likely they inflated the shipping to cover their fees and gas to take your package.
In which case sellers open themselves up to the danger of items being damaged in transit, which eBay *does* care about. You don't end up coming out ahead by doing a crappy job of packing, s'all I'm saying. It's to both parties benefit to ship well.
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So, if you don't see the money going into the packing of your item then most likely they inflated the shipping to cover their fees and gas to take your package.
In which case sellers open themselves up to the danger of items being damaged in transit, which eBay *does* care about. You don't end up coming out ahead by doing a crappy job of packing, s'all I'm saying. It's to both parties benefit to ship well.
Before Christmas I bought some vintage figurines off of ebay. The seller put them in a box with no bubble wrap and no packing peanuts. Then they put that box into another box. By the time I got them they were all in pieces. 100% positive feedback seller with over 3000 feedback and their response to me was, "I was in a hurry." They didn't apologize, they didn't act shocked. They just didn't really seem to convey they cared that my items were in pieces. Then I got a 5.00 partial refund which I should have gotten a complete refund. In a perfect world we could certainly hope that both parties understand the benefit of packing and shipping well. Sadly, I am finding that even the best sellers just don't seem to carry this conviction. It would have been nice had I been given my shipping refund since they didn't bother to pack my items at all. It is just really frustrating. The people allowed to sell on ebay need a serious sellers etiquette class. Maybe even more than one. A class on packing and boxing. A class on how to talk to a frustrated buyer and so on. What would be even better would be if buyers could actually rate customers on how a package was wrapped and boxed. Accountability? I guess it is too much to ask for.
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Were the items that you bought (not the freebies) damaged by the poor shipping? You could open a claim on ebay.
If not, since you agreed to pay $25, I think the only appropriate thing to do would be to mark the appropriate rating for shipping cost.
I'm not sure the seller deserved a negative feedback for that though, he is right that you bought the listing knowing that $25 was charged for shipping. Sellers are not required to spend exactly what you paid for shipping on shipping after all.
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I think the problem is that she knew the shipping was $25, she happily paid it, expecting a decently packaged box, and then... this box full of smashed bent up ponies (one of whom is FRAGILE) arrives, with the postage clearly saying $11.95. :( I think this is not good of the seller if they shipped it out cheaper than what they charged the buyer for shipping. Yes sometimes you eat the loss as a seller if you underweighed the box, but you don't go the other way around. You build your profit into your base pricing. :(
THis would be my reaction as well. It's not that the price of the shipping is the problem, but the fact that the seller crammed ponies into a box which created damage in order to save on that and make a profit on the postage.
I had a MOC pony recently sent to me. The shipping was more than it actually cost, but the seller went to a good amount of trouble to pack it out nicely inside and so I didn't mind the extra price. It was clearly covering the packaging and the time taken to make sure this MOC pony made a safe arrival in its new home.
It's a different matter when the seller doesn't take those considerations. Handling is meant to be to make the item arrive with the buyer in the best possible condition, not a way to make extra cash on an inflated shipping charge. I would talk to ebay about it, but in that situation it helps to have photos of the packaging so you vcan make your case that you paid for proper packing and shipping and the seller didn't follow through with that.
If it had just been the cost and the seller had packed the items nicely, I would agree with the other comments that you know up front what the charge is and that's what you accepted paying at the time of buying.
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I had a similar situation. It just got resolved earlier this week. I had to open a case with Paypal though since ebay sided with the seller.
http://mlparena.com/index.php/topic,389439.0.html
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If people don't include details like this in feedback, sellers continue to behave in this manner without any incentive to do differently.
I can't agree enough! To just leave a few lines about something like this in your feedback is very valuable for the whole collector community.
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:( I'm sorry to hear this is still happening. I can only suggest you make a complaint to eBay.
Here is my experience from a number of years ago.
I bought a coat on eBay a number of years ago, shipping was stated £10. This was BEFORE eBay had shipping costs as part of the listing tools. Coats are large and bulky and first class would have been £7 or so, so I figured that £10 was fine, especially if it was well wrapped.
I won the coat for 99p. When I received the coat it was sent second class for £2.50 (shipping cost at the time) and wrapped in a single layer of brown paper, which was torn exposing the coat.
I contacted both eBay and the seller with images of the torn wrapping and postage/shipping label.
EBay's response: "sorry it arrived torn, speak to the seller and shipping was clearly stated as £10"
Sellers response: "you got a nice coat, for a cheap price"
It slowly emerged over the next few weeks the seller had been over charging everyone on shipping.
I know nowadays there is a tool to help seller pick the correct shipping. I also understand that eBay takes a fee/percentage from shipping (which I feel is wrong especially if you charge exact shipping) but this does not excuse vastly over charging.
Love pkw xxx
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eBay takes a percentage on shipping because sellers were using low 'purchase prices' with really high shipping to dodge seller's fees. Sadly.
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eBay takes a percentage on shipping because sellers were using low 'purchase prices' with really high shipping to dodge seller's fees. Sadly.
:( indeed, like the transaction I experienced. She made money of the shipping, not the items she was selling.
Still, I don't agree with it if you charge actual the actual shipping, if anything that's going to cause people to increase shipping cost to cover that fee, but I think that subject is a thread on its own.
Love pkw xxx
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Eh, it was a little different - sellers would deliberately list BIN's (Buy It Now's) for, say, 99¢, but the shipping would be 19$, when they wanted to sell something for 15$ and the actual shipping cost 5$. That way they'd only be paying seller's fees on the 99¢. Rolling seller fees into the shipping cost is a different kettle of fish.
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Seriously contact Paypal. They favored in my favor, but that may have only been because the seller never responded to their inquiry.
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Eh, it was a little different - sellers would deliberately list BIN's (Buy It Now's) for, say, 99¢, but the shipping would be 19$, when they wanted to sell something for 15$ and the actual shipping cost 5$. That way they'd only be paying seller's fees on the 99¢. Rolling seller fees into the shipping cost is a different kettle of fish.
Ah, I understand :)
Love pkw xxx
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Its all ok now! :)