Sellers are required to specify how long they will take to package and ship the item after receiving cleared payment. Sellers may select a handling time between same business day and 30 business days.
In the past year or so, the US Post Office recently (in my experience) has stopped providing tracking information for First Class International packages, even to countries that they previously often tracked (like to England, Australia, and Germany.) So there's that.
Are you getting your item within the estimated shipping time frame?
"Arrived at X facility" means that the package is in the middle of transit and doesn't reflect when the package was dropped off.
Also, are you able to see handling times on auctions? Sellers input that information as they make the listing. It is under the shipping/handling tab ... otherwise it's considered a part of the estimated delivery. I would only ding if it was drastically different.
Wow I wonder if something is wrong with ebay estimated times. I mean a package arriving within 2 days doesn't really happen within the usa...
However, I've had parcels packed up and put in a post box, only to have that box sit either in the box or unprocessed in the truck/PO for days. One was almost a week before it even entered the system, but I'd put it in the box the day after payment cleared! I'm not sure about how that works with DHL, do you visit the depot to ship?
Oh I see! So you are just purchasing within Germany, I thought it was international-- I was thinking of experiences with ebay.com and USPS.
Yeah if it's going over the estimated time by over a week because they are slow to drop it off, then I feel a neutral is warranted. However, I would give them an opportunity to communicate by asking them a question during the process. Maybe ask about it the day after it's due-- tell them the item hasn't arrived and ask them why it hasn't arrived.
I'm furious about ebay automatically changing the item status to "dispatched/shipped", when the only thing that has happened is that the seller has printed a shipping label!
I believe you, but it's so crazy to hear a majority of purchases are like this.
I thought eBay was supposed to monitor if packages were being received on time or not. Does anyone give honest feed back? What do their stars look like for shipping?
I thought eBay was supposed to monitor if packages were being received on time or not. Does anyone give honest feed back? What do their stars look like for shipping?
Their stars for shipping are usually at 100%. This is the reason why I made this topic. I don't dare leaving honest feedback when nobody else does either. Leaving honest feedback seems to be frowned upon over here to put it mildly
Btw, thanks so much for all your input! :D
Their stars for shipping are usually at 100%. This is the reason why I made this topic. I don't dare leaving honest feedback when nobody else does either. Leaving honest feedback seems to be frowned upon over here to put it mildly
For the future, maybe when you pay, you could leave a message in the details page requesting the person to contact you when they ship the item? EBay does monitor back and forth communication between buyer and seller in case there is an issue, that way you are justified in leaving poor feedback if they don't communicate their shipping times to you.
I've had this happen a few times in the U.S., actually, where they have printed out their labels right away but haven't shipped out the item for weeks.
Hermes hasn't a reliable tracking. The last three packages I sent with Hermes arrived before the tracking status was even updated. The status was still "information delivered" and nothing more.
Most people work, have children, animals... I try to be understanding most of the time. It is annoying, of course, especially if you want an item really really much and as fast as possible, but I guess every seller has been in a situation now and then when quick shipping just isn't possible, may it be because of sickness, work or something else... so I try not to judge.
If you need to know before, then maybe if the seller doesn't state anything in the auction, asking before buying might help. It could also be helpful to tell the sellers that you need to know the exact shipping date.