Toys ‘R’ Us Is Said to Ready Liquidation of U.S. Operations

[sailorstitch]

Has anybody bought from the TRU website recently? I placed an order last Sat (the 24th) and it hasn't shipped yet. When I checked my account on Wed it said it should come between March 29 and April 2nd. When I checked again this morning I got a message that the website has been shut down and is no longer taking orders. I was able to log in and look at my account. My order is still there and still says it's pending. I'm beginning to wonder if I'll even get my order at all....

[Taffeta]

In the UK the website was shut down for orders the moment the store went into liquidation/administration. I'm amazed that didn't happen with the US one as well. I would maybe consider trying to cancel the order, because the chance of you getting a refund when the store is gone is unlikely...

[tailrustedtealeaf]

I'm surprised it took so long to update the website. One time I checked in and the TrU logo in the top corner was black, but it was a programming quirk and was fixed the next day.
Also, they used a wordpress site for their liquidation site. Just a little amusing, not used to seeing such big brands use website builders!

Has anybody bought from the TRU website recently? I placed an order last Sat (the 24th) and it hasn't shipped yet. When I checked my account on Wed it said it should come between March 29 and April 2nd. When I checked again this morning I got a message that the website has been shut down and is no longer taking orders. I was able to log in and look at my account. My order is still there and still says it's pending. I'm beginning to wonder if I'll even get my order at all....

The FAQ does say you should expect your order and that they are experiencing delivery issues. Hopefully they do get it out to you.

[banditpony]

Also, they used a wordpress site for their liquidation site. Just a little amusing, not used to seeing such big brands use website builders!

I mean whatever they have internally is probably minimal, so it makes sense they wouldn't have anything custom built...but wow.. makes me sad.

[sailorstitch]

Just called TRU after I got home from work. While I was on hold I was checking my email and I got this message from TRU.

Dear Valued Customer,

Thank you for placing your recent order with us.

We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay.

At this time we do not have a ship date for the item. Please note, your credit card will not be charged for the item until the order is shipped.

The wait time wasn't that bad. I was on the phone maybe 25-30 minutes. But most adults in the US are still at work right now, so that probably had a lot to do with it.

The rep was able to verify that I will get my items. She said I should have them this week. I'm going to error on the side of caution and say that means they should ship this week. If they haven't shipped by next Mon, I'll give them another call. My card hasn't been charged yet, so getting a refund isn't the issue.

[Taffeta]

Ah, so long as you haven't been charged, then yeah, it's worth waiting it out We were given all kinds of warnings here about how stuff wouldn't be refunded so it's always a good idea to find out from the horse's mouth. Although US TRU seems to have been unclear with a lot of their info, I suspect they are just swamped trying to fulfil a lot of orders all at once.

[tailrustedtealeaf]

It's nice to see that they didn't charge you yet. That does give me the impression that they are worried they won't be able to fulfill the big amount of orders they are receiving.

[sailorstitch]

Yeah, I figured that they're overwhelmed with orders. And I wouldn't be surprised if they have a lot of employees jumping ship early.

Post Merge: April 03, 2018, 04:33:47 PM

I got an email from TRU today. Two of my four items have shipped!

[Kazzellin]

There's hope looming on the horizon! http://www.latimes.com/business/la-fi-toys-r-us-larian-20180413-story.html

[Taffeta]

If that goes through, the big question will be how much the ownership of one toy company will influence the path forward in terms of stocking competitor's brands?

The idea of a play before you buy store reminds me of the ELC over here when I was a kid...I used to love going there as a preschooler to play with the railways and stuff...

[Sunset]

Well, good luck to him.  I really hope it works and I hope my store is included in that 275 list.  It's still fully stocked and at the 10-30% off range.  I found an article that mentions my local store actually owns the land it's on.  That's good since it means it's not paying rent.

[Foxtale]

Interesting read. We'll see what happens. I toy company owning so much of the toy store seems to put a bias to those toys.

FYI: If it hasn't been mentioned. Toys R Us is getting new shipments from the warehouses daily. My local store had a lot of pony toys from 2015 stocked on the shelves. Might be good to take another look.

[Sunset]

Interesting read. We'll see what happens. I toy company owning so much of the toy store seems to put a bias to those toys.

Technically it doesn't though.  The article mentions that the money is coming from what's his names personal pocket *not* from the company's.  Doesn't mean there might still be a bias but the store wouldn't actually be owned by a toy company.

[TheBeatlesPkmnFan42]

FYI: If it hasn't been mentioned. Toys R Us is getting new shipments from the warehouses daily. My local store had a lot of pony toys from 2015 stocked on the shelves. Might be good to take another look.

Thanks for the heads up! Might try checking TRU tomorrow if I've got time, we'll see.

[Khoufu]

Daily shipments are likely 3ish times a week. My TRU gets "daily" shipments on Tuesday, Thursday, and Saturday.

I grabbed a clearance Palutena Amiibo, they had so many for $3 each.