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I think I am confused. I think I don't understand/understood what's happening here, maybe private mod intervention like ponylady offered would be best?
Yeah, I don't think any solution will be reached here, no matter how much we speculate.
There shouldn't have been any need for a customs form, as both countries are within the EU and therefore customs does not apply. However, was insurance requested at any point on the package? If there was no insurance and the parcel has gone missing, there is not a lot the seller can do, other than the standard refund from the Spain postal service. I can say that on my paypal account, I only have a credit card set up on it. When I send as gift, I have the option to pay the fees myself or let the recipient pay them. If that is what happened and the option to pay the fees oneself was not selected, that is likely to be how it was sent as a gift but still with the fees for the recipient. Since it was paid in installments over a period of time anyway, the use of the gift option is something of a moot point.
The problem with insurance, in france when you add it, in case of loss, our post office ask an invoice to proove the value of the item. As ponies are used toy we cannot show the value and accordingly the post office doesn't refund... maybe it's the same in other countries ?
Quote from: insep.lovebirds on May 16, 2013, 01:56:42 AMThe problem with insurance, in france when you add it, in case of loss, our post office ask an invoice to proove the value of the item. As ponies are used toy we cannot show the value and accordingly the post office doesn't refund... maybe it's the same in other countries ?I don't know anything about what's going on here but I'd thought I'd tell you how insurance works. The fact that you paid $400 for the item, and she shipped it to you, is proof enough that the item is worth $400. To show proof of the value, you would show the mail people the Paypal invoice. However, let's say you shipped a $400 vintage pony to a family member as a gift for their birthday. It would be harder to prove since the receiver didn't pay for the item. As you said, vintage ponies are in a realm that people wouldn't understand their value. I'm not sure how proving that would work. Now I'm in the USA, but for here, that is how insurances for ALL the delivery companies work (FedEx, UPS, USPS). You just show that the receiver paid so-and-so for the item and that is what you are owed. Of course, you have to insure it for that much to begin with. I would assume it's not different in France or Spain.