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What happened to hair?? Missing! Expensive! Where to buy?

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kaelynn:
Yes, I've ordered from Dollyhair several times in the last couple of years and things have always arrived promptly and perfect.

silverdawn:
We do apologize but we are phasing out the half ounce pack size and we can promise this decision was not made lightly. Our commitment has always been shipping orders within 2 business days or less, however as the years have gone on, spinning and packing hundreds of hanks of hair each day has led to multiple repetitive strain injuries. 

We tried to get around this by having our spinning equipment completely overhauled and redesigned, which did work for awhile.  However it takes us the same amount of time to spin and package a half ounce pack as it does to spin a 1oz pack.  We did try hiring extra help. However, there's a lot of care and attention to detail that goes into this work. (Selling hair is a lifestyle, not a hobby XD) People who aren't personally invested the way our family members are just don't seem to care, which ended up leading to a lot more work for us in the long run.

I'm a night owl by nature and didn't mind working late into the night to get orders done.  You may remember we took some time off unexpectedly at the beginning of this year.  That was due to some unusual health issues that were eventually attributed to sleep deprivation.  My doctors were quite firm that I could not continue how I was going without long term health consequences.

We've spoken with Ida at Dollyhair and she's always been very kind to us. We've always said there's plenty of room in doll hair for everyone and we are happy to know Ida will be able to provide services for people who are no longer able to buy from us.

We know our decision will not work for everyone and we understand. We never want anyone to feel pressured or obligated to buy from us for any reason.  Again, we do apologize and only ask for understanding of our position and circumstances as we understand yours.

Best regards,
Melissa


--- Quote from: BlackCurtains on June 25, 2024, 08:28:20 AM ---That's interesting about Shimmerlocks. They still have hanks for $4-something. Organize by price low to high and they'll come up. Not too many though. I'm not happy about this change either :huh:

There is The Doll Planet but their hanks are $8.

Restore Doll has good prices but I don't know how good the hair is. They have "premium nylon" which is what I would get.

Doll Hair Emporium is UK based but they ship worldwide and have exact matches for ponies.


--- End quote ---

BlackCurtains:
Thanks for posting :hug:

It's perfectly understandable :) I will still buy from Shimmerlocks. I'll just have to be more picky with what colors I need at the time. We love your site :heart:

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