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You've gotten good advice already.It could be maybe the surgery/death excuse was for the delay in responding. Your friend messaged this guy on the 17th and 22nd, he replied the 23rd. Who knows. :/ I hope it's a lie though. eta: In the end it was his responsibility to get the package to you safely. He didn't do so. How much was the overcharge? You only mentioned what priority could of been....
Whoops, meant to ask actual costI hope your friend gets her partial refund.