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I ordered mine on the 12th also and haven't received the email. I did call them and they informed me they are on back order and no idea when they will be getting shipped.
Im on the phone with Toys R Us, or rather, just oot off the phone with them and I have some info that may help people.I was just told that the favorites collectors set, which I preordered, is unavailable. They do not have any for sale on their website, and they don't have any in stock to ship. But she told me I can print out my confirmation email of the preorder and take it into the store and show it to them and they will give me my item.So Im about to try that, IF my store even has any in stock anymore. I am so peeved. I didn't even order this for myself. Im just helping out another arena member.I'll let you know how it goes if it works.
The sets are On the shelf for sale. I only know what the woman at the 800 help number called me. It rather made me upset. I do not like to be told that my item is not available. They offered me a refund because they did not have it available. Post Merge: August 14, 2012, 10:35:48 AMCurrently I am waiting while a supervisor talks to someone on the phone. I didn't figure it would be as easy as the lady said.
she told me I can print out my confirmation email of the preorder and take it into the store and show it to them and they will give me my item.