The MLP Arena

TCB => Trader & Shipping Support => Topic started by: kingluke on March 14, 2020, 10:15:41 AM

Title: Selling and buying pet peeves.
Post by: kingluke on March 14, 2020, 10:15:41 AM
Hello everyone,

Currently I am waiting for 2 members to respond because of a sale and a buy. Not to call out anyone but it's so annoying to me that they don't respond to my messages. I don't need a respones right away and I get that people are busy but at least check your account daily if something is going on there right? Same with selling my terrarium. I just keep getting ghosted.

How do you keep from getting ghosted? And what are your pet peeves?

Please let me know.

Cheers,

Luke

(moving to TS - DF)
Title: Re: Selling and buying pet peeves.
Post by: tailrustedtealeaf on March 14, 2020, 01:20:25 PM
There is no way to keep from getting ghosted and I do try to make allowances for life getting in the way, particularly as panic is spreading and people are being impacted on various different facets. I wouldn't call it "ghosting" so much as I would just call it "a bit delayed". I would give it a few days at least, people can be busy usually and daily isn't always feasible.
I sell on Depop and my pet peeve is when people message me asking if something is still avaliable...and then don't buy it. Like, yes? I gave no indication that you had to message first. Thankfully most of my transactions have been easy otherwise.
Title: Re: Selling and buying pet peeves.
Post by: kingluke on March 14, 2020, 02:52:20 PM
There is no way to keep from getting ghosted and I do try to make allowances for life getting in the way, particularly as panic is spreading and people are being impacted on various different facets. I wouldn't call it "ghosting" so much as I would just call it "a bit delayed". I would give it a few days at least, people can be busy usually and daily isn't always feasible.
I sell on Depop and my pet peeve is when people message me asking if something is still avaliable...and then don't buy it. Like, yes? I gave no indication that you had to message first. Thankfully most of my transactions have been easy otherwise.

I get that. Its just frustrating. More then anything I want people to be safe. And that question is way too familiar. Same with lowballers. Good luck selling :)
Title: Re: Selling and buying pet peeves.
Post by: dragonfly on March 14, 2020, 10:30:31 PM
That's one of my big frustrations, too. I've taken to putting a time limit on response (will hold pony for X days) and then releasing it to the next person. That way, the buyer has a little leeway to decide or to figure out their paycheck, but I'm also not left hanging. I'm happy to wait for a set period of time for a paycheck to come in if I know in advance.

It keeps me from getting ghosted because if I don't hear back within a certain amount of time, I'm free to pursue more active buyers who are ready to go.
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on March 15, 2020, 08:00:50 AM
People asking about items and never getting back to you again are frustrating but I feel like if there's no follow up the item is not on hold. I didn't used to but now I take that approach. Though we are living in unusual times and that's bound to impact transit.

People who string out transactions by promising to pay x day then y day then z day...

I also don't like when you ask a seller a question and they don't answer before the auction ends. When it's a week away. If you can't respond in that time, you probably shouldn't list. There's customer service involved in selling, but people sometimes forget this.

Shipping items inappropriately. Randomly shoved in a box, bag, no packing. No. Maybe it's cheaper, but you have a duty to get your item to its destination as safely as you can. Be transparent with your buyer about shipping costs/implications and don't charge one rate and send via another.

People who expect their item to arrive within a day of it being posted - unless you paid for that service and are (in my case) in the UK, it's not going to happen. Even if you are in the UK, let's be fair, postage can be rocky, especially if, like here, your postal service tends to hoard packages to deliver them all together every couple of days rather than every individual day.

And again, current exceptional context aside, people who pretend that not shipping overseas is for your own benefit as a buyer - "Oh, it's too expensive" (yes, but I'm paying it!) or because you're somehow dishonest by geography (because nobody is ever scammed by someone living in their own country... :rolleyes:).

I mean, if you want to ship to your own country only, fine. Do it. Say it. Own it. Don't make silly excuses about how the costs are prohibitive when the buyer pays them, and don't be insulting and claim it's because of 'too many problems' with international buyers. I've been shipping worldwide since I was 16 (so 22 years) and yeah, I've had my fair share of annoying international transactions, but the thing is that judging person x on the behaviour of person y because they live in the same continent is just rude. If you don't want to ship overseas because you can't be bothered, or because you have logistical or health reasons that make it difficult, say so. Be honest. Don't make out like it's our fault for not being in your country borders. (And yes, this rant applies to UK people too, even though it doesn't affect me directly, as I'm well aware that they can be just as obnoxious to international buyers as anywhere else).

Yeah, you knew that rant was going to come up here somewhere.

In the interests of fairness and on the same note - people who DO ship overseas without bothering to find out what it entails. Apparently my money is good enough, but I don't need a zillion messages telling me how much work it is to go to a post office and actually send an item, or fill out a custom form, or whatever else it is. I've been doing that for 22 years, every parcel I send goes to the post office and I have navigational issues so bad I'm entirely reliant on public transport, which sucks, and yet I don't spend time sending emails to my buyers implying I'm doing them some major service deserving an award because I physically stepped into a PO to send my parcel. (And I don't need passive aggressive comments about having to pay for my own import charges, Ebay sellers. I've been doing that for years as well and probably know my border rules better than you do.)

On that last note - let's add enforced use of GSP to that list, since it is basically designed to make sellers get more money for less work at the expense of buyers' time and money, with a nice little fee for ebay in there too. But for all they say you're protected against loss...they don't package your items safely and they don't expect you to sign for it, so it really isn't very secure. (And again, this applies to UK sellers as well).
Title: Re: Selling and buying pet peeves.
Post by: Ponybookworm on March 15, 2020, 08:57:02 AM
I have one gripe above all others: when a seller has multiple items you want, you buy several & get charged as if you were asking for each single item to be packaged separately when the seller says they combine postage, unless the seller refunds the difference (many have but some don't & yet it all goes into the same box or package. GSP never combines postage either, when it should.

The one thing I like about GSP is being able to pay my Customs at the same time as everything else, rather than a week or two later when I get the card from Royal Mail.

I also hate sellers who use couriers who think Grampian & Aberdeenshire are the Highlands. No they are NOT!!! The Highlands is north &/or west of Inverness, plus Inverness-shire itself. Wick is the Highlands, Kyle Of Lochalsh is the Highlands; North Aberdeenshire is not. Please pick a decent courier who can travel all over the destination country, or for in-country sales, one who knows your whole country. I've had Hermes & Yodel as well as Royal Mail come up here without any problems or extra postage.

Please use recyclable packaging wherever possible!!! I hate being swamped wi polyethylene air pockets & bubble wrap which only end up in the bin. Think re-usable, like Zippy bags, then think recyclable for the rest. I don't care if the packaging is shredded newspapers (if there's a Zippy bag protecting the item itself from stains), so long as it can go in recycling & not the bin. Cheers.
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on March 15, 2020, 09:05:24 AM
...You don't recycle the bubblewrap into the next package going out? I do. Why buy new packaging when you have it already? If it's not recyclable then reusing it makes more sense. I've never thrown bubblewrap out and the pockets can be burst and used to slide ponies/accessories in for transit as well - saving you from adding to the planet's problem by buying new zippy bags.

Title: Re: Selling and buying pet peeves.
Post by: Shaz on March 15, 2020, 09:36:46 AM
Some charity shops take bubble wrap as well, they like to use it to wrap ornaments and things. That's what we do with ours.

I like to think I'm a fairly laid-back buyer but I do get twitchy when sellers on eBay mark things as sent but don't actually send them. E.g. item is marked as dispatched on eBay on Tuesday, I think 'yay, it'll be here by Friday!'. On Friday I get a message saying my parcel was just dropped off at a Hermes parcel shop and has begun its journey. So where was it for the last three days?!
Title: Re: Selling and buying pet peeves.
Post by: Ponybookworm on March 15, 2020, 11:51:53 AM
...You don't recycle the bubblewrap into the next package going out? I do. Why buy new packaging when you have it already? If it's not recyclable then reusing it makes more sense. I've never thrown bubblewrap out and the pockets can be burst and used to slide ponies/accessories in for transit as well - saving you from adding to the planet's problem by buying new zippy bags.
Never sold online, only bought. I used to take bubblewrap to the charity shops but I hardly leave the house now so that doesn't help. Zippy bags I can keep & use for storing things in.
Title: Re: Selling and buying pet peeves.
Post by: IceCrystal02 on March 15, 2020, 12:24:43 PM
And again, current exceptional context aside, people who pretend that not shipping overseas is for your own benefit as a buyer - "Oh, it's too expensive" (yes, but I'm paying it!) or because you're somehow dishonest by geography (because nobody is ever scammed by someone living in their own country... :rolleyes:).

Absolutely this. I've been sending board games all over the world and I've never had a problem. I have customs stickers at home and I don't have a drivers licence, so I'm dependent on public transport when going to the post office, but that has never been a problem. As I can fill in the customs sticker at home, I can simply drop off the parcel at the post office closest to my office (which is directly opposite to the railway station), which isn't more time and effort than posting a domestic consignment.

It's always so annoying if you can find just one buyer who sells the item you've been looking for on amazon or ebay and then they tell you they only ship within their country. In an international market like board games or MLP it's especially infuriating, as I can't buy these items locally.
Title: Re: Selling and buying pet peeves.
Post by: LadyAmalthea on March 15, 2020, 03:36:17 PM
My pet peeve is also when people don't respond to questions, but specifically when the question is when I'm asking whether the seller would be willing to split up or sell one single piece out of a lot. I understand that people are busy, but if you can't respond in several days, maybe you shouldn't be selling on Ebay.

I ended up just buying the whole lot once, when the seller hadn't responded in days and the auction was about to end. Within 30 minutes, the seller had marked the item as 'sent'. I was so mad...so they were online! Why didn't they answer me? Seriously, how hard is it to just reply with a 'no, I can't do that'? Honestly, they could have relisted the lot without that piece for the same price and no one would be any the wiser, and gotten the extra money I would have paid for the one piece. I left positive feedback because nothing  was wrong with the actual transaction, but left 0 stars in the 'communication' box and said 'quick transaction and fast shipping, but seller doesn't respond to questions' in the comment line. Maybe that makes me a jerk, I dunno.  :huh:

Same situation happened again last week, but I waited 2 weeks for a response, and someone bought the lot before the auction ended. I'm kicking myself for not just buying it and trying to resell the other pieces, because I can't find that top clip to Cuddles' buggy anywhere, but I guess it's a principal thing for me. I caved the first time but not the second...but I'm still annoyed.  :mad:

Post Merge: March 15, 2020, 04:05:22 PM

Oh, and this only happened to me once, so maybe it was a glitch in Ebay's system, but the seller had a 'make offer' option listed on an Ebay auction, so I did (the asking price was $15, and I offered $12). Instantly, I got a notification from Ebay saying that the seller would be more likely to respond to offers $25 or higher. Why on earth would I offer more than the original asking price?! I thought maybe it was a glitch, so I tried another offer of $14, and my offer was just ignored. Not denied even. Well what the heck did they want? I couldn't go any higher without it being the original $15. Don't put a 'make offer' option up if you aren't going to accept offers!

I kept it in my watch list until it ended, just to see if she'd sell it and what it would sell for; it didn't and she relisted it, but I unwatched it at that point (my offer expired at the end of the auction, unanswered). I would have been willing to pay the $15, but I didn't want to deal with her.  :blink:
Title: Re: Selling and buying pet peeves.
Post by: slyons on March 15, 2020, 05:42:25 PM
Grrr, don't get me started, but I'm going to have to say ghosting is #1.
Close second? Gouging on the shipping costs.
Title: Re: Selling and buying pet peeves.
Post by: Carrehz on March 15, 2020, 07:53:10 PM
oh, ghosting drives me up the wall. Look, if you don't want to sell to me, for whatever reason - JUST TELL ME. I swear I won't get offended! (Okay, I will, but I'm not going to take it out on the seller :P) But if I've asked you a question, please do me the courtesy of answering? Even if it's just to say "nope, not gonna sell to you"?

Oh, and don't get me started on the GSP. And overseas shipping costs being outlandishly expensive. I mean, yeah, shipping to the UK *is* stupidly expensive these days, but charging $50+ to send a tiny doll (on top of the ~$50 the doll costs to begin with, mind you).... nope. Come on now, that's just silly...
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on March 16, 2020, 12:59:24 AM
And again, current exceptional context aside, people who pretend that not shipping overseas is for your own benefit as a buyer - "Oh, it's too expensive" (yes, but I'm paying it!) or because you're somehow dishonest by geography (because nobody is ever scammed by someone living in their own country... :rolleyes:).

Absolutely this. I've been sending board games all over the world and I've never had a problem. I have customs stickers at home and I don't have a drivers licence, so I'm dependent on public transport when going to the post office, but that has never been a problem. As I can fill in the customs sticker at home, I can simply drop off the parcel at the post office closest to my office (which is directly opposite to the railway station), which isn't more time and effort than posting a domestic consignment.

It's always so annoying if you can find just one buyer who sells the item you've been looking for on amazon or ebay and then they tell you they only ship within their country. In an international market like board games or MLP it's especially infuriating, as I can't buy these items locally.

Exactly. Same. I've also been sending this last year with the ongoing postponements to Brexit which has meant I've sometimes had to ask all kinds of questions about whether I will/won't need a form that normally I wouldn't need to ask, but it hasn't stopped me (and won't, even if in the short term our border becomes a bit complicated). Our PO will give you custom forms and air mail labels and they actually love you more if you do that stuff before you get there, it saves them hassle.

I mean, I'm not generalising everyone. I know some people live miles from a PO, have health conditions, work times that make it difficult, etc. There are lots of actual reasons why it's difficult. But if that's the case, say so. Don't make the excuses about it being somehow our fault. And if they genuinely just can't be bothered, they should also say so. The fact they don't suggests they understand how rude that sounds and is - but it's ruder to claim that a bad experience or a few they had in the past is somehow your fault.

For the record I've had more difficult transactions with the US than anywhere else, but I tend to assume that's because I've probably done more transactions with the US than anywhere else. The only time I have ever had pony stuff stolen from me in an actual scam was with a US scammer, but I am hugely indebted to many US collectors over the years for trades, purchases, etc, and have never thought about not sending there. I would never say to someone in, say, Maine, I'm not shipping to you because someone in Louisiana paid late last week. Plus now there are a ton of protections for buyers/sellers that never existed back in 1998. Literally a cash economy back then, with little if no protection if it went wrong.

Basically, if you're selling or buying, just be honest. Transparency is a good trait when selling or buying. Ghosting or making up excuses doesn't leave people with a good impression of your customer service.

@Ponybookworm, ah, that makes sense. I've been shipping for so long I didn't even think of that.

@Carrehz - or a backcard. A single pony backcard for $50 shipping. Nope.
Title: Re: Selling and buying pet peeves.
Post by: goddessofpeep on March 22, 2020, 06:45:41 AM
Pet peeve #1 is sellers who commit to a price/have an ended auction, sometimes even taking your money, and then accepting a random offer from some buyer who approaches them secretly for more money. Sometimes they’re honest about what’s going in, but more often they “lose” it, “the dog ate it”, “my kid wants to keep it”, or some other lie.  This happens a lot on ebay, and it stinks.

Pet peeve #2 are the buyers who approach sellers of closed auctions and try to get the seller to break their contract with the legitimate buyer. 

I don’t mind high shipping *if* the money goes to actual shipping. If I’m paying for Priority insured shipping and a high “handling” fee, it better not be sent Media Mail in a reused frozen spinach box with no padding.

Title: Re: Selling and buying pet peeves.
Post by: bluerose9978 on March 22, 2020, 12:45:32 PM
Pet Peeve #1: One of my biggest pet peeves is a buyer who complains that you missed something small or described something wrong (example: this wasn't warped it was melted - sorry, I didn't use the word you wanted to use), they want a full refund but don't want to send the pony back and then they leave bad feedback anyway.

Pet Peeve #2: Another pet peeve about eBay buyers: Those who are happy with their item but don't leave feedback. Positive feedback for smaller sellers is important on eBay. Please leave it if you can.

Pet Peeve #3: You have a gripe about something as a buyer but don't contact the seller. Just leave bad feedback. How about contacting the seller first and if they ignore you, then leave your negative or neutral.

Pet Peeve #4: Price gouging for shipping. Charging $20 for shipping when it costs you $10. I know there are fees, but don't get ridiculous! And don't ship media mail for a pony when the seller pays for priority. Media mail is meant for books and newspapers. (I'm talking about a certain eBay seller).
Title: Re: Selling and buying pet peeves.
Post by: bright rabbit 1 on March 23, 2020, 11:28:55 AM
Someone sent me a message from eBay.uk saying that they would allow the offer £5.50 for North Star, well I don’t have PayPal so my mum decided to do the offer for me, well the seller rejected the offer.

Why send a message saying that you will accept £5.50 when you don’t accept the offer.

My mum added a message saying that they sent the offer to me, and they still rejected the offer.
Title: Re: Selling and buying pet peeves.
Post by: CherryTreats on June 15, 2020, 04:54:13 AM
Getting a MOC/MIB pony shipped with no box or crammed into a box they barely fit in with no packing material.

Flaws that are not mentioned on ponies described as mint/near mint/perfect.

Shipping clearly non-media items by media mail so that the buyer has to go to the post office to pay the postage due. Also, overcharging on shipping by a huge amount.
Title: Re: Selling and buying pet peeves.
Post by: Snapdragon on June 15, 2020, 11:28:52 AM
I have this complaint, but in reverse! :P I once claimed a pony in a sale one evening, sent a PM with a request for total + shipping, and went to sleep. I woke up at 6am to go to the bathroom, saw the seller had replied, and fell back asleep. When I woke up again around 10, she’d sent me another reply, berating me for “leaving her on read” and “if you aren’t interested in the pony, just say so instead of ignoring me!” Lady, it’s been less than 12 hours since your sale ended, and I was sleeping for most of them, you nutter! :lmao:

I uh, didn’t get the pony.
Title: Re: Selling and buying pet peeves.
Post by: banditpony on June 15, 2020, 04:38:34 PM
Sellers who don't mention things like the pony's head turns and the tail washer has been replaced with a zip tie, writing on the feet, haircut, etc.

Funny you mention this.. u_u;
I hate selling ponies because of this. Like even if I list every thing I see, I could still miss one thing. I wish people would just ask more questions if they are that particular about a 30 year old toy.
Title: Re: Selling and buying pet peeves.
Post by: lovesbabysquirmy on June 15, 2020, 08:12:44 PM
Sellers who don't mention things like the pony's head turns and the tail washer has been replaced with a zip tie, writing on the feet, haircut, etc.

Funny you mention this.. u_u;
I hate selling ponies because of this. Like even if I list every thing I see, I could still miss one thing. I wish people would just ask more questions if they are that particular about a 30 year old toy.

Yes it's tough because not everyone immediately sees a nice pony and proceeds to rip its head off and twirl it around, etc.  If it looks good, we try not to mess with it. 
So there are minute details that shouldn't be the seller's fault but they often are, thanks to Ebay TOS
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on June 16, 2020, 10:41:32 AM
It doesn't help that Ebay now make it harder to find an actual description, thanks to catering to the mobile phone generation who will explode if they have to read more than six words in a sentence together before checking their social media feed.

There still are descriptions, but they push the pictures in your face much more. And the details at the top, you have to shove everything in there to cover yourself because some folk will just not check the descriptions. And then blame you.

One day I am going to handwrite a description and take a photo of it and add it to the auction. :P

Making everything mobile phone accessible is fine, except when it dumbs down the service.
Title: Re: Selling and buying pet peeves.
Post by: bluerose9978 on June 16, 2020, 01:29:16 PM
It doesn't help that Ebay now make it harder to find an actual description, thanks to catering to the mobile phone generation who will explode if they have to read more than six words in a sentence together before checking their social media feed.

There still are descriptions, but they push the pictures in your face much more. And the details at the top, you have to shove everything in there to cover yourself because some folk will just not check the descriptions. And then blame you.

One day I am going to handwrite a description and take a photo of it and add it to the auction. :P

Making everything mobile phone accessible is fine, except when it dumbs down the service.

I've noticed some people will say "read description" in their title. Hopefully that's gotten people to read.
Title: Re: Selling and buying pet peeves.
Post by: LadyAmalthea on June 16, 2020, 02:06:37 PM
Sometimes I can't find the description. I click on the 'read more' or whatever the link is, and sometimes it works and other times nothing comes up, or an abbreviated description comes up. I can tell there was supposed to be more, because it started to say it on the front page of the auction. I figured it was just a glitch in my mobile app.

I also have noticed fewer sellers leaving detailing descriptions (I wonder now if they did and my app just isn't letting me see it?)...I thought it was just people being lazy or wanting to cover their behinds by just saying 'used condition' rather than describing actual flaws
Title: Re: Selling and buying pet peeves.
Post by: bright rabbit 1 on June 16, 2020, 03:53:06 PM
That bundle of ponies I brought that had Ice Crystal in smelt really bad like they have stayed in a attic a long long time. The seller didn’t mention the smell of them in the description or that some ponies have very stubborn stains on them.
Title: Re: Selling and buying pet peeves.
Post by: bluerose9978 on June 17, 2020, 04:07:01 AM
Sometimes I can't find the description. I click on the 'read more' or whatever the link is, and sometimes it works and other times nothing comes up, or an abbreviated description comes up. I can tell there was supposed to be more, because it started to say it on the front page of the auction. I figured it was just a glitch in my mobile app.

I also have noticed fewer sellers leaving detailing descriptions (I wonder now if they did and my app just isn't letting me see it?)...I thought it was just people being lazy or wanting to cover their behinds by just saying 'used condition' rather than describing actual flaws

Well, if you can tell there is more of a description and you're on your phone, you can always switch out of the app to the mobile website. That's what I do. And sometimes I even switch to the classic website on my phone.
Title: Re: Selling and buying pet peeves.
Post by: LadyAmalthea on June 17, 2020, 02:33:22 PM
Sometimes I can't find the description. I click on the 'read more' or whatever the link is, and sometimes it works and other times nothing comes up, or an abbreviated description comes up. I can tell there was supposed to be more, because it started to say it on the front page of the auction. I figured it was just a glitch in my mobile app.

I also have noticed fewer sellers leaving detailing descriptions (I wonder now if they did and my app just isn't letting me see it?)...I thought it was just people being lazy or wanting to cover their behinds by just saying 'used condition' rather than describing actual flaws

Well, if you can tell there is more of a description and you're on your phone, you can always switch out of the app to the mobile website. That's what I do. And sometimes I even switch to the classic website on my phone.

I'll try that next time it happens...thank you!
Title: Re: Selling and buying pet peeves.
Post by: ZeldaTheSwordsman on July 06, 2020, 11:23:42 AM
It doesn't help that Ebay now make it harder to find an actual description, thanks to catering to the mobile phone generation who will explode if they have to read more than six words in a sentence together before checking their social media feed.
More like catering to what marketers think the mobile phone generation are. Most of us actually like having access to a more complete version of a site, and companies changing that in spite of our protests is really annoying. :argh: :angry: DeviantArt is committing similar stupidity with Eclipse, hence the "Death to Eclipse" in my pics nowadays.

Quote from: Taffeta
There still are descriptions, but they push the pictures in your face much more. And the details at the top, you have to shove everything in there to cover yourself because some folk will just not check the descriptions. And then blame you.

One day I am going to handwrite a description and take a photo of it and add it to the auction. :P

Making everything mobile phone accessible is fine, except when it dumbs down the service.
Agreed.

Here's a big pet peeve of mine: Ghosting on Best Offers. This drives me crazy. It means that the money ends up tied up for up to 48 hours.

Oh, and gotta love "Complete" getting mindlessly thrown around like a buzzword.
Title: Re: Selling and buying pet peeves.
Post by: Broken Irishwoman on July 08, 2020, 07:20:25 PM
Not sure if this counts because it's not about ponies, but two things on Etsy bother me these days. First of all, I can't stand the fact that they decide from what moment on you can leave feedback! Of course people will be less likely to leave negative feedback too soon when an item hasn't arrived yet, I get that. But I was always very loyal when it came to leaving feedback, I used to do it immediately when I had my package, and I enjoyed doing that. But now when I get my item, I sometimes can't leave feedback for another week (or even longer), and I forget. Now some sellers don't get the great feedback they deserve, because after a while the option to leave feedback disappears. I hate that! >_<

It also bugs me that buyers have been robbed of their feedback years ago. I had a wonderful "collection" of great feedback and kind words from sellers, and Etsy just took it away. I was proud of the feedback I had. :(
Title: Re: Selling and buying pet peeves.
Post by: LadyAmalthea on July 09, 2020, 02:26:28 PM
Not sure if this counts because it's not about ponies, but two things on Etsy bother me these days. First of all, I can't stand the fact that they decide from what moment on you can leave feedback! Of course people will be less likely to leave negative feedback too soon when an item hasn't arrived yet, I get that. But I was always very loyal when it came to leaving feedback, I used to do it immediately when I had my package, and I enjoyed doing that. But now when I get my item, I sometimes can't leave feedback for another week (or even longer), and I forget. Now some sellers don't get the great feedback they deserve, because after a while the option to leave feedback disappears. I hate that! >_<

It also bugs me that buyers have been robbed of their feedback years ago. I had a wonderful "collection" of great feedback and kind words from sellers, and Etsy just took it away. I was proud of the feedback I had. :(

I know what you mean. I haven't used Etsy, but ebay has some similar time limits on feedback to a lesser degree. I think you can leave feedback right away, but there is a time limit on how long after the sale you can leave it. I felt terrible once recently when I ordered about a dozen ponies from the same seller but in separate listings, but had them sent to an alternate address (I used to have all my packages sent to my mom's house, above an hour away and in another state; I was at the time visiting her regularly and could easily pick them up). Then the Coronavirus happened, and her state was locked down for travel, and I couldn't get the package. I should have just left feedback right away anyway, since I had ordered from her before and she was so nice to deal with, but by the time I was able to pick the package up, my time for leaving feedback had passed. I felt horrible about it, since she was so wonderful about getting the shipping costs as low as possible, and I even contacted Ebay about making an exception, but no luck.

That's awful that your Etsy feedback disappeared after a certain time...you earned it and it should stay there! I'm liking Etsy less and less the more I hear people's stories about it on here.
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on July 13, 2020, 07:37:24 AM
I didn't realise etsy's feedback worked like that. It sucks that you lost good feedback as well.

It's like now on Ebay you can be a completely lousy seller but if you wait a year and then sell a few things, you'll end up with a 100% again because ebay forgets any bad stuff that went before. When I first started using ebay in 1998, if you got a negative that was it for good. You would never get that 100% back. While I agree with the idea of people learning from their mistakes, every 12 months is too short imo. And back then you really cared about keeping that 100%, as it was an achievement.

But feedback on sites like ebay is a whole other issue to me, since it no longer has the meaning it used to.
Title: Re: Selling and buying pet peeves.
Post by: ZeldaTheSwordsman on July 14, 2020, 05:26:39 AM
Here's a pet peeve of mine, although it's not something you can blame sellers for: Wonky postal routing.
For example:
Package: *Is going from Fremont, CA to Pomona, CA*
Carrier: *Routes package to distribution center in Ohio*
Title: Re: Selling and buying pet peeves.
Post by: bluerose9978 on July 14, 2020, 02:34:09 PM
Here's a pet peeve of mine, although it's not something you can blame sellers for: Wonky postal routing.
For example:
Package: *Is going from Fremont, CA to Pomona, CA*
Carrier: *Routes package to distribution center in Ohio*

I've had this happen soooo many times lately. My parents sent a birthday card to my husband. It took a month to arrive and went all around the country first. And I also had a package that actually arrived like it was supposed to (it was scanned in the city) via Fed Ex but then it somehow got on a truck and went to Oregon for a week before coming back.
Title: Re: Selling and buying pet peeves.
Post by: Taffeta on July 18, 2020, 09:56:30 PM
Here's a pet peeve of mine, although it's not something you can blame sellers for: Wonky postal routing.
For example:
Package: *Is going from Fremont, CA to Pomona, CA*
Carrier: *Routes package to distribution center in Ohio*

I can relate to this.

Only in my case...

Parcel going from US to UK - ends up in Canada (multiple times, mostly from Chicago's international hub)
Parcel going from US to UK - goes via Bangladesh and then Dubai. I don't even know what that was about. That was NY's international hub.
Parcel going from UK to the Netherlands - via China. (!?!?!) That was Heathrow.
Parcel going from Japan to the UK via Hong Kong, Germany, Italy, Moldova, Italy, Germany and finally the UK. In that order.  That was DHL doing a whoopsie.

...And they say tech speeds up our postage.
Title: Re: Selling and buying pet peeves.
Post by: rybett on July 18, 2020, 10:52:53 PM
Package started in California, going to South Dakota.  Stops in Indiana and Illinois first.  I am not north of South Carolina dear postal peeps. 
Title: Re: Selling and buying pet peeves.
Post by: tailrustedtealeaf on August 19, 2020, 03:34:45 AM
Reviving because I have a really annoying story.
Someone on Depop reached out about buying a lot of ponies, and I said sure and figured out a price for them. I held off on listing until I got confirmation they were online as there is no way to organize private sales and there was the possibility someone else may have come in and purchased the lot instead. I wait a bit, was confused why there was no correspondence all day, and then they say that they didn't realize that the shipping estimate was for domestic, and that they are in AUSTRALIA.  :argh: I ship internationally, it says as such in my profile, but I feel like that's kind of important to put up front? There is no way to find someone's country on their Depop profile, so I was just operating under the notion that they were from the States. The shipping estimate originally was $10, which won't even cover postage for one pony! I'm glad I didn't post the listing for them to buy at my original estimate.
They still seem interested in a lot, albeit just two or three ponies instead, but I'm mostly frustrated about losing out on what would have been a pretty substantial sale.
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