Returned package from Brazil

[Barnacle_lady]

I want to know if more people have the same experience or maybe I missed something.

End of January I shipped a pony package with track & trace to Brazil. Buyer was fully aware that it could take some time to arrive. And also got the track & trace from me to follow the package. Post office also agreed I filled in address and customs form correctly. So the waiting game and follow the package could begin.
Beginning of February the t&t was "item is at customs" in Brazil. Ok, let them check whatever they want to check.
Yesterday I saw at the t&t site that package could not be delivered and is being returned to me. So now I have to wait until it comes back to me. And we really don't have a clue why. Buyer doesn't want the money back, even offered shipping again.Well let's then wait until the box arrives and then decide how to solve this.
Ponies,1 plush, squishy pops and loose blind bag ponies are all G4 with the only sort of special the Guardians of Harmony Spitfire & Soarin with that flying thing and Diamond Mint with liquid in it. Everything else just common, low value. Stickers and cards as extra's. Luckily I made pictures of the box and addres/custom label.

[cowboyopossum]

Maybe it was Diamond Mint? The liquid inside could have been why.

[tailrustedtealeaf]

Brazil imports prohibit "used consumer goods". That could possibly be extended to an opened toy? It seems very vague.

[Barnacle_lady]

If it was just 1 pony thing the easiest would have been to take that one out and forward the rest. That's why packages are being opened. Especially from where I live they are very strict on their packages whatever is in it But maybe they did take it out and decided to send it all back.

But still it's vague yeah since I am probably not the first one sending toys.