The MLP Arena
TCB => Trader & Shipping Support => Topic started by: lochnessmomster on June 15, 2012, 06:07:54 AM
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I am having the WORST luck with eBay sellers lately! First I bought ponies from the known scammer josieannclaringbull2012/jroberts0604-uk, then I bought that lot of So Soft and Princess ponies where the seller replaced two of the ponies with new ones before asking me, and NOW I am dealing with a nasty seller who sent me a pony with a bad tail cut and is more or less accusing me of having done it myself since she is under the assumption I didn't want the pony to begin with. I have been more than fair in dealing with her, but the nicer I am, the meaner she gets. What is up with people?!
Trying to get my heart rate down here and take a few deep breaths, but seriously, I just don't know what to do. Good thing I signed up for Princess-Sparkle's 30-day Challenge because I need a break from dishonest sellers.
:cloud:
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*Cuddle* I think some people don't realize how important a significant hair trim can be to a collector. Folks just assume oh I threw a pic up there or oh I put it's in pretty good shape what more do you want? They don't realize that for a collection piece it's incredibly important. If the pony has to be rehaired many will not keep it in their collection because they could just as easily get one in better shape for not a lot more that will be unaltered. And with baits, yes, baity condition can be pretty bad but it's important to list the flaws anyway. Because if I want a pony for color then hidden marks/mold will ruin the project. I feel like ebay sellers don't always understand that we pony people have a pretty wide community and when we buy we have certain standards and would never damage a pony just for a refund.
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*Cuddle* I think some people don't realize how important a significant hair trim can be to a collector. Folks just assume oh I threw a pic up there or oh I put it's in pretty good shape what more do you want? They don't realize that for a collection piece it's incredibly important. If the pony has to be rehaired many will not keep it in their collection because they could just as easily get one in better shape for not a lot more that will be unaltered. And with baits, yes, baity condition can be pretty bad but it's important to list the flaws anyway. Because if I want a pony for color then hidden marks/mold will ruin the project. I feel like ebay sellers don't always understand that we pony people have a pretty wide community and when we buy we have certain standards and would never damage a pony just for a refund.
Thanks, I could use the cuddle! On top of all this nonsense, it is a dark, dreary, rainy day here in Scotland. I don't know why, but sometimes the weather really does mirror what's going on in your life on any given day. But with all of this dual rain, I am definitely looking forward to the My Little Pony rainbow, lol. Haha, interestingly enough, I literally received a rainbow in the post today. I bought a G2 Lady Cupcake playset from another arena member -- she comes with a rainbow and a gold-filled treasure chest. Now that's funny right there. :lol:
So, the things is... when I bought this pony, it was a last-minute bid. I did a quick search for My Little Ponies to see which items were ending soonest, and this one literally had seconds left. I bid and I won. Afterwards, I noticed a small mark on her left front hoof that wasn't immediately visible because the photo was dark. I also made the awful discovery that I totally overpaid. I thought I was getting a good deal, but soon realized I paid far more than this pony usually goes for. I figured it couldn't hurt to ask the seller if I could retract my bid/purchase, though I was fully aware that it was my own fault for bidding and that I was legally obligated to pay under eBay's policies. I mentioned the mark on the hoof and asked if I could cancel, but the seller assured me there was no mark and that she was certain I'd be happy with my purchase. I was disappointed but sucked it up, paid, and apologized for making her selling experience on eBay a difficult one. Exact words. When the pony arrived, I noticed a tooth rub, a cheek rub, some small marks, and the VERY obvious tail trim. Ironically, there was no mark on the hoof. I e-mailed the seller to let her know about the trim (I didn't bother mentioning the other flaws, as they were minor in comparison). In response she said that they have had the pony from new and no one has ever touched the tail. Annoyed, but still calm, I said that regardless of what she said, the pony definitely had a major tail trim. I gave her the benefit of the doubt, stating that she must just not have noticed and that I was certain she didn't purposely leave out that information, but that, nevertheless, I would still like a refund. I pointed out that I did the responsible thing and got in touch with her directly as opposed to leaving immediate negative feedback or filing a claim with eBay, which a lot of buyers would do. Her response?
It was obvious from the first that you wanted to buy other ponies and had made a mistake bidding on this one. I think I was EXTREMELY patient having been accused of displaying a pony with a mark (twice) again with a veiled threat in the e-mail - when it is obvious now you have received it that there isn't one. I can only state again that we have had this from new. I don't appreciate veiled threats of negative feedback and filing claims.
When I receive the pony back - in good condition - and also I don't expect negative feedback from you - you bid on this pony - therefore under the rules I have no obligation to refund your money, however, as you are so determined to find fault, I suggest you send it back. When I receive it back, I will then complete the transaction. Also, please do not bid on any of my items again.
Post Merge: June 15, 2012, 06:57:40 AM
I also want to point out that I did not make any threats, thinly-veiled or otherwise. I am not that kind of person. If anyone is interested, here is the e-mail I sent that inspired her nasty response:
Hi,
I promise I am not trying to find fault with this pony, but regardless of what you say, the top section of the pony's tail is trimmed, leaving only a one-inch section hanging down (the bottom section of the tail is still full-length). As a pony collector, I can tell you this is the first time I've ever seen this. I really don't want to be difficult, and I feel I have been very polite thus far. I did admit that there is no mark on the hoof, so if anything, that should confirm that I am being fair and trying to sort this out professionally. I have never had to file a claim with eBay and I don't plan to start. I also got in touch with you to try to resolve the issue first instead of immediately leaving negative feedback. Again, I am more than happy to pay the return postage which should more than cover any re-listing fees with eBay.
Thank you.
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Am I correct in understanding that she wants you to send the pony back to her, and she will not refund you? o.O
I hope I am misunderstanding that.. But Wow..
The rubs on the pony that were not mentioned, and the tail trim would maybe allow you to open an item not as described case?
I know you don't want to do this, but it seems like it may be your only option in dealing with this woman. Im pretty sure she doesnt have to refund you until you send it back though.
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Am I correct in understanding that she wants you to send the pony back to her, and she will not refund you? o.O
I hope I am misunderstanding that.. But Wow..
The rubs on the pony that were not mentioned, and the tail trim would maybe allow you to open an item not as described case?
I know you don't want to do this, but it seems like it may be your only option in dealing with this woman. Im pretty sure she doesnt have to refund you until you send it back though.
I'm glad I'm not the only one who caught that. Not only did I not threaten her, she retaliated with some pretty obvious threats of her own. How can I send a pony back in good condition that wasn't received in good condition?! I admitted that there was no mark on the hoof and apologized for giving her grief about it initially. I wasn't even mean about it, I just asked if she would be willing to let me out of the purchase. I really am a nice person! But now I feel it's being held over my head that I didn't want the pony. Even having overpaid, I would have been content to keep it if it was in good condition. I'm sure we all overpay from time to time... it's not the seller's fault if we have buyer's remorse over spending too much. The listing wasn't very detailed, merely saying the pony was in good condition. While annoyed with the other flaws, they still fall under the category of "good," which is why I didn't mention them. But the trim puts the pony out of the good category and into bait (or fair, at best).
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It seems like there's a bit of hurt feelings on both sides of this transaction, which is making it a little more difficult than normal to take care of the issue. I know it's not easy, but try to leave your emotions behind when you're dealing with a business transaction. Just try to look at the facts. "Nothing personal" is the saying, right?
From the seller's point of view: She had an auction up that got a last-minute winning bid and the buyer then contacted her and tried to take back the bid. After reassuring her buyer, she sent out the item and then got a complaint as soon as it arrived. And she already knew you weren't completely happy with the transaction, because you tried to take back the bid, so she jumped to conclusions. Perhaps she did notice the tail cut before she put up the auction, or perhaps she didn't. Like Sarahlacewing said, if this person isn't a toy collector, it might not have occurred to her that it was a defect, or that it wasn't a serious one.
But your emails have been very professional and polite, so good job on that. :) I think in this case I would just confirm that she will refund your bid after she gets her item back and then return the pony to her. It's a shame it didn't turn out like you wanted, but try not to take it personal, even if her emails are a little testy. It would have been better if she was polite, but she is out a lot of time and effort on her part, and now has to worry about getting her item back and then relisting it.
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You mentioned feedback in your communications to her.... hope this doesn't escalate to Ebay claims because if the buyer makes ANY reference to feedback, it's considered extortion and the seller has won the case by default. :(
But her attitude is seriously leaving something to be desired. You can PM me if you think the attitude would put off other buyers, especially if you don't want to say something publically.
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It seems like there's a bit of hurt feelings on both sides of this transaction, which is making it a little more difficult than normal to take care of the issue. I know it's not easy, but try to leave your emotions behind when you're dealing with a business transaction. Just try to look at the facts. "Nothing personal" is the saying, right?
From the seller's point of view: She had an auction up that got a last-minute winning bid and the buyer then contacted her and tried to take back the bid. After reassuring her buyer, she sent out the item and then got a complaint as soon as it arrived. And she already knew you weren't completely happy with the transaction, because you tried to take back the bid, so she jumped to conclusions. Perhaps she did notice the tail cut before she put up the auction, or perhaps she didn't. Like Sarahlacewing said, if this person isn't a toy collector, it might not have occurred to her that it was a defect, or that it wasn't a serious one.
But your emails have been very professional and polite, so good job on that. :) I think in this case I would just confirm that she will refund your bid after she gets her item back and then return the pony to her. It's a shame it didn't turn out like you wanted, but try not to take it personal, even if her emails are a little testy. It would have been better if she was polite, but she is out a lot of time and effort on her part, and now has to worry about getting her item back and then relisting it.
There are other exchanges I didn't share on here, but yes, I can definitely understand why she would be suspicious. Believe me, though, the last thing I wanted was to find fault with the pony. An over-priced pony I can deal with, especially if it means not having to deal with this nonsense. My initial e-mail to her after receiving the pony was this:
Hello,
The pony arrived this morning, thank you for sending her out so quickly. You are right that she doesn't have a mark on her hoof; unfortunately, she has had a major tail trim (which had to have gone unnoticed on your end, as I don't think you would have intentionally left out that information). So, it's ironic that I had wanted to retract my purchase due to a flaw that wasn't there, but now I would like to return her for an entirely different one. I feel really bad for having to send this e-mail since you were so patient with me regarding the imagined mark on her hoof. For all your trouble, I am more than happy to cover the return postage.
Sincerely,
Elizabeth
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Now, if that isn't nice, I don't know what is. Her stance is that there is no defect. I haven't filed any claims yet or left negative feedback. I'm really not sure how she would win any case, though. All I did was ask to retract the bid (while simultaneously stating that I realized this was entirely up to her since I know I am bound by eBay's policies once I have made a bid and/or purchase). When she said no, I apologized for making her selling experience a difficult one and sent immediate payment.
Post Merge: June 15, 2012, 09:52:03 AM
You mentioned feedback in your communications to her.... hope this doesn't escalate to Ebay claims because if the buyer makes ANY reference to feedback, it's considered extortion and the seller has won the case by default. :(
But her attitude is seriously leaving something to be desired. You can PM me if you think the attitude would put off other buyers, especially if you don't want to say something publically.
I see what you mean now... but wow, I merely said that I could have left negative feedback when instead I got in touch with her to try to resolve the issue first. I didn't realize it was going to be misconstrued as a threat. Up to this point, I haven't had any truly negative experiences on eBay, so it never even occurred to me. This stinks.
:sad:
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Can you share the auction link?
Either way, Feebay and paypal favor the buyer. But, yeah, if you leave negitive feedback, Ebay will remove it. You cannot mention leaving negitive feedback- ebay will see that as extortion.
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Can you share the auction link?
Either way, Feebay and paypal favor the buyer. But, yeah, if you leave negitive feedback, Ebay will remove it. You cannot mention leaving negitive feedback- ebay will see that as extortion.
There's really nothing much exciting in the auction link. Just a Baby Bouncy that was listed as in "good condition." I had initially wanted to retract my bid/purchase because I didn't see the mark on her hoof at first due to the photo being so dark. The seller assured me there was no mark, and she was right, but I totally wasn't prepared for the haircut. The problem is, I think the seller is wary of me since I had initially asked to be let out of the purchase. I don't normally do that, and apart from asking her to make an exception, I didn't do anything wrong. When she confirmed there was no mark on the hoof, she also wrote, "I can only repeat that she does not a mark on her hoof. I have sold other ponies and everyone has been very satisfied - they are all in good condition. In fact, this on is in excellent condition. When would you like me to send her?" I replied, "Good morning. I am sorry to have made your selling experience on eBay a difficult one. Thank you for your reassurance. I have just sent funds to your Paypal account, so you may send the pony whenever it is convenient for you. Hope you have a great week." After which, I hung my head and kicked myself for making a last-minute bid, but looked forward to receiving my "in excellent condition" pony. When Baby Bouncy arrived, not only was there the massive tail trim (not visible in the photo), there was also a blush rub, tooth rub, and a stripe of blue paint on the pupil of her right eye.
Here is the link to the auction:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=320918792251&ssPageName=ADME:X:RTQ:GB:1123#ht_500wt_1361
The question remains: what should I do now? I still haven't responded to her last e-mail. Every time I think about it, it makes me feel sick to my stomach.
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The tail cut wasn't obvious in the photo?
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In regard to what to do now. It's a tricky situation. The picture is dark but i do feel like the cut is fairly obvious. If you are really unhappy I'd say go ahead and file the case and then the worse that an happen is you are stuck back right where you are now. As far as the feedback you didn't say you were going to leave negative if she didn't refund you just said you wanted to talk with her before leaving feedback. So it depends on how picky eBay is. I can tell this whole thing is really upsetting you. I know that being unsatisfied with a purchase is a difficult situation. So think about what will make you feel better.
Also it's hard to see in the pictures what the exact color match is, but if you like I can send you some hair to retail that little one. It might not be a perfect match, does anyone know what color she takes?
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Yes, the tail cut is obvious (didn't notice the link before). Actually, it's very obvious.
No offense but I do think trying to back out immediately and then complaining about an obvious tail cut is putting you in a bad light.
If a seller taking a dark photo of a pony and then saying "good condition" isn't good enough for some buyers (as was insinuated here) then how about you don't bid or buy from those sellers?
Personally, I think the seller has a right to be annoyed.
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Believe it or not, the tail cut really isn't obvious. I can see what you guys are saying, but actually that part of the tail is fine. It was just raised up a little so it looks shorter. The problem is that the top section has been trimmed, leaving a one-inch long section of hair while the rest of the tail is still full-length.
Post Merge: June 15, 2012, 11:01:58 AM
Yes, the tail cut is obvious (didn't notice the link before). Actually, it's very obvious.
No offense but I do think trying to back out immediately and then complaining about an obvious tail cut is putting you in a bad light.
If a seller taking a dark photo of a pony and then saying "good condition" isn't good enough for some buyers (as was insinuated here) then how about you don't bid or buy from those sellers?
Personally, I think the seller has a right to be annoyed.
I don't think that is really fair of you to say. Have you read the entire thread?
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I don't think that is really fair of you to say. Have you read the entire thread?
I don't think the seller is the nicest person, don't get me wrong. But I do think she has a right to be annoyed. I'm not excusing anything else.
And the whole canceling immediately thing doesn't play well.
Also, she's not saying to send back the pony with no refund (people are jumping to this conclusion). She's saying that if she doesn't see an issue that she isn't going to refund you. This is actually a common practice with electronics but odd with an item like this.
I just see so many threads that are about a non-collector selling a pony with a crappy picture and people are flabbergasted when it's not as described. I think it's unfair on both sides to keep buying from people that have one-liners and then once the transaction is completed to try and get the price you think it's worth.
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Me again. I dont know if youll decide to go forwards the refund but if you decide to keep her I have a hank of water nixie I can split and I think I have a g3 turquoise tail that might work if that color is a closer match. But it won't be original g1 hair but still if you decide to keep her a little makeover and she could still be a pretty pony. But if the experience has soured you against owning her perhaps you could resell and recoup some of the loss that way if the refund isn't going how you want.
Edit:for spelling
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I don't think that is really fair of you to say. Have you read the entire thread?
I don't think the seller is the nicest person, don't get me wrong. But I do think she has a right to be annoyed. I'm not excusing anything else.
And the whole canceling immediately thing doesn't play well.
Also, she's not saying to send back the pony with no refund (people are jumping to this conclusion). She's saying that if she doesn't see an issue that she isn't going to refund you. This is actually a common practice with electronics but odd with an item like this.
I just see so many threads that are about a non-collector selling a pony with a crappy picture and people are flabbergasted when it's not as described. I think it's unfair on both sides to keep buying from people that have one-liners and then once the transaction is completed to try and get the price you think it's worth.
That's fair enough, and I do realize there are non-pony-collectors out there who just happen to be selling ponies. I'm not expecting as much from them. However, in our communications, she told me that she had sold several ponies and that this one was not only in good condition, it was in excellent condition. That is the part I have a problem with. I really do see your point, as it was bad practice to ask for a retraction. But I DID apologize.
As for the refund, I'm not jumping to any conclusions... I'm just a bit concerned since she said she expected the pony back in good condition (I'm guessing I'm supposed to undo the tail trim before I return her). Anyway, I finally got around to replying to her last e-mail, and here's what I wrote:
Hello,
You are right that I didn't want this pony to begin with. I admitted as much. But you assured me of her excellent condition, and I apologised for asking you to make an exception. I had hoped that was water under the bridge, though I can see why you would be a little wary now that I have found another fault with this pony. Even if she had had a mark on her hoof, it would have been my own fault for not looking more closely at the photo, and your listing would still have been accurate. A pony with a small mark would still count as "in good condition." I realise this, and I truly am sorry for initially asking to be let out of the purchase. Having said that, it doesn't change the fact that this pony has suffered a major tail trim. I am not accusing you of describing your listing inaccurately, and can understand how it might go unnoticed since part of her tail is still full-length. I don't know how or why or when she got her hair cut; all I know is that she did and that I would like a refund.
I also apologize for mentioning feedback. I haven't had any problems like this on eBay before and only brought it up because I know there are a lot of buyers who would have bypassed communication with the seller to leave immediate negative feedback and/or file a claim. I wasn't threatening you, and I am truly sorry if it came across that way. I really would like to resolve this politely and professionally, but I can't promise to send you a pony that is in good condition when she didn't come to me that way. What do we need to do to ensure we are both happy?
Elizabeth
Post Merge: June 15, 2012, 11:26:16 AM
Me again. I dont know if youll decide to go forwards the refund but if you decide to keep her I have a hank of water nixie I can split and I think I have a g3 turquoise tail that might work if that color is a closer match. But it won't be original g1 hair but still if you decide to keep her a little makeover and she could still be a pretty pony. But if the experience has soured you against owning her perhaps you could resell and recoup some of the loss that way if the refund isn't going how you want.
Edit:for spelling
You are such a sweetheart! I guess if I continue to run into more problems with the seller, I will keep my poor Baby Bouncy and see her as a reminder never to bid on an item w/o first doing some research. She will be my "lesson learned" pony. ;) I am not fussed over originality... as long as the color/texture was similar enough, it would at least remedy her trip to the pony barber, lol. I will let you know, and thanks again for offering. Really brightened my day.
:happy:
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"That's fair enough, and I do realize there are non-pony-collectors out there who just happen to be selling ponies. I'm not expecting as much from them. However, in our communications, she told me that she had sold several ponies and that this one was not only in good condition, it was in excellent condition. That is the part I have a problem with."
Oh sorry, if you wrote this earlier I missed it. In that case I'm with you. Especially since she said she has sold other ponies.
Edit to say that I think your last message was great. I hope she responds back in a more polite manner and understands that she made a mistake.
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"That's fair enough, and I do realize there are non-pony-collectors out there who just happen to be selling ponies. I'm not expecting as much from them. However, in our communications, she told me that she had sold several ponies and that this one was not only in good condition, it was in excellent condition. That is the part I have a problem with."
Oh sorry, if you wrote this earlier I missed it. In that case I'm with you. Especially since she said she has sold other ponies.
Edit to say that I think your last message was great. I hope she responds back in a more polite manner and understands that she made a mistake.
Thanks. :-) And thanks for the feedback on my last reply to her. I am not the kind of person who goes around looking for conflict; nevertheless, whenever it does happen, I do my best to resolve it as kindly and as quickly as possible. So your comments are very comforting. Whatever she says from here on out, I feel I've done my best. If she continues to be prickly, I suppose I will have to suck it up, keep the pony, and make the most out of the situation as I would really prefer not to have this be my first negative feedback score on eBay. :bawl:
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Sorry you are having a rough patch on ebay :hug:
I can understand your frustration especially since she assured you that the pony was in excellent condition through her message back to you after your first concern.
I am not going to say that it was not a gamble in the first place with a loose description and a bad picture but we have all done it. And that is just the chance we take sometimes. We are humans, we make mistakes. I have done the same thing plenty of times so you are not alone.
The email you sent looks good and hopefully she will work with you. If not it looks like Sarah is willing to help you get her back to new. :)
Keep us posted!
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Sorry you are having a rough patch on ebay :hug:
I can understand your frustration especially since she assured you that the pony was in excellent condition through her message back to you after your first concern.
I am not going to say that it was not a gamble in the first place with a loose description and a bad picture but we have all done it. And that is just the chance we take sometimes. We are humans, we make mistakes. I have done the same thing plenty of times so you are not alone.
The email you sent looks good and hopefully she will work with you. If not it looks like Sarah is willing to help you get her back to new. :)
Keep us posted!
Thanks, Ponylady. So true. :) Well, the seller responded. She wrote: "Send her back and I will look at her." Short and vague. Not sure what to make of it. :huh:
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I don't know how I feel about that. I mean she isn't saying she will give you your money? So you could end up with no pony and no moneys. If you do it get tracking if you can and keep everything so you can prove you sent it back.
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I honestly don't like her response but she might just be frustrated at this point with the situation. Don't get me wrong she should not respond in such an unprofessional manner. And basically leave you hanging about your refund.
There is the option to open an item not as described case so ebay has record that you are returning pony. And when it shows she received it back your money will be refunded. I know it's probably something you do not want to do but her last response has me thinking otherwise. :( She's acting to me like you purposely did something to it.
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Just to play devils advocate here - has the tail definitely had a trim, or has the washer inside slipped and caused one half of the tail to move?
Either way the seller seems very abrupt, not the way she should be going about things. Rude people, ugh.
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I would wait until the seller responds before I open a case. In my point of view a case is the option when everything else fails.
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If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
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If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
This is where I am too. Its not like she is going to pay to send the pony back to you again after all this. So it seems like is planning on keeping it. Otherwise she would look at it, decide there is nothing wrong with it, and pay to send you back a pony you don't want and deny your refund? No. I don't think so. So really there is no reason not to refund your money. It's very shady. I mean sure everyone involved is frustrated but how can she expect you to send it back without at least promising you a refund.
Can you send her pictures of the damage you are talking about instead of returning the actual pony? This should be just as viable. She can view the damage and then see what you are talking about without you taking the risk of just sending it back and hoping she gives you a refund.
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Just to play devils advocate here - has the tail definitely had a trim, or has the washer inside slipped and caused one half of the tail to move?
Either way the seller seems very abrupt, not the way she should be going about things. Rude people, ugh.
Playing devil's advocate is sometimes necessary, and thank you for trying to be objective. It's good to have people in your life who will truly think over a situation before automatically agreeing with you. :) After reading your question, I gave the short section of her tail a very gentle tug and also held her body up to the light to see if there is extra tail dangling about inside. Nope. So, yes... the tail has definitely had a trim.
If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
This is where I am too. Its not like she is going to pay to send the pony back to you again after all this. So it seems like is planning on keeping it. Otherwise she would look at it, decide there is nothing wrong with it, and pay to send you back a pony you don't want and deny your refund? No. I don't think so. So really there is no reason not to refund your money. It's very shady. I mean sure everyone involved is frustrated but how can she expect you to send it back without at least promising you a refund.
Can you send her pictures of the damage you are talking about instead of returning the actual pony? This should be just as viable. She can view the damage and then see what you are talking about without you taking the risk of just sending it back and hoping she gives you a refund.
Now THAT is a fantastic idea. I will take a picture of Baby Bouncy's tail, send it to the seller, and see what happens from there. Thanks. :)
As for opening up a case, I am reaaaaally hoping to avoid that. I annoyed the seller by initially asking for a refund over a mark that wasn't there, so I'm sure she feels she has more than enough ammunition to fight back if I should decide to bring this to eBay. Granted, I think I've handled everything very well thus far and have been more than apologetic and polite in response to her nastiness, but I still would rather not. Let's see how this picture thing works first.
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Just to play devils advocate here - has the tail definitely had a trim, or has the washer inside slipped and caused one half of the tail to move?
Either way the seller seems very abrupt, not the way she should be going about things. Rude people, ugh.
Playing devil's advocate is sometimes necessary, and thank you for trying to be objective. It's good to have people in your life who will truly think over a situation before automatically agreeing with you. :) After reading your question, I gave the short section of her tail a very gentle tug and also held her body up to the light to see if there is extra tail dangling about inside. Nope. So, yes... the tail has definitely had a trim.
I just want to add, sometimes the tail can slip without the washer being loose, or any extra tail looking like it is inside the pony. If the tail is put in and cut before it is sitting flush with the body, and then a child pulls it or combs it, the metal hair staple can shift towards the washer, and then the hair looks uneven. I actually have 3 or 4 g1s with this problem. And with your description it sounds exactly like that is what has happened.
And honestly, from the buyers pov, it does sound like major buyers remorse. Ok, the tail thing looks like an obvious flaw they should have mentioned, but you didn't want her and you think you paid to much, the buyer knows that, and straight away you complain about flaws that she didn't believe to exist? I can't blame them for doubting you.
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I just want to add, sometimes the tail can slip without the washer being loose, or any extra tail looking like it is inside the pony. If the tail is put in and cut before it is sitting flush with the body, and then a child pulls it or combs it, the metal hair staple can shift towards the washer, and then the hair looks uneven. I actually have 3 or 4 g1s with this problem. And with your description it sounds exactly like that is what has happened.
And honestly, from the buyers pov, it does sound like major buyers remorse. Ok, the tail thing looks like an obvious flaw they should have mentioned, but you didn't want her and you think you paid to much, the buyer knows that, and straight away you complain about flaws that she didn't believe to exist? I can't blame them for doubting you.
Thanks, but I'm familiar enough with what pony's tails should look like. The rest of her tail is the right length. And I appreciate your two cents' worth re: the situation, but I already know all of this. I don't need to be reminded yet again that what I did wasn't too smart. My tail (pony tail, if you'll excuse the bad humour) is already between my legs.
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Ok, let's take a deep breath :)
The whole situation is unpleasant for both buyer/seller and lochness gets that. But regardless of what originally happened with trying to cancel the transaction, the seller reassured her it was in excellent condition with no mention of a tail cut. Yes, the possibility is there that the seller has no idea to check such flaws as a tail cut. It happens. I do not fault the seller for being annoyed but the problem whether she thinks lochness is being a pain or not, should be handled in a more professional manner. If your going to sell on ebay you have to be prepared if a problem arises no matter what it is. I guess I live by the motto the customer is always right from working retail for 20 years. And we know that is not always true but sometimes you have to bite the bullet and move on.
But what 's done is done and we need to help her move on and handle the situation in a fair manner to both her and the seller.
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Ok, let's take a deep breath :)
The whole situation is unpleasant for both buyer/seller and lochness gets that. But regardless of what originally happened with trying to cancel the transaction, the seller reassured her it was in excellent condition with no mention of a tail cut. Yes, the possibility is there that the seller has no idea to check such flaws as a tail cut. It happens. I do not fault the seller for being annoyed but the problem whether she thinks lochness is being a pain or not, should be handled in a more professional manner. If your going to sell on ebay you have to be prepared if a problem arises no matter what it is. I guess I live by the motto the customer is always right from working retail for 20 years. And we know that is not always true but sometimes you have to bite the bullet and move on.
But what 's done is done and we need to help her move on and handle the situation in a fair manner to both her and the seller.
Deep breath taken. Thanks. I am sorry for feeling frustrated, but ultimately, this is between me and the seller. I came here for advice and I have more than gotten that. I don't have a problem with people trying to see the situation from both sides. In fact, I appreciate it because it also helps me to see where I went wrong and how to improve my buying practices. But I also don't want or need to have my nose rubbed in it when I already know. There are only so many ways to apologize, and rudeness in response to politeness is not acceptable (I'm referring to the seller here).
The funny thing is, even though I am the customer in this situation, I don't always stand by the philosophy that the customer is always right. Sometimes customers ARE wrong. In this case, both the seller and I have a 100% positive feedback rating. I am not doubting her selling practices, nor am I faulting her for being wary of me. But if we both look at the facts, we should be able to feel a little less uneasy about the other person's honesty... which is why I'm not sitting here fuming that the seller neglected to leave out vital information. I immediately gave her the benefit of the doubt and figured she just didn't notice.
I'll be the first person to come forward and say that this is a funky situation. First I didn't want the pony and now she has a major tail trim? I get it. It's weird.
<<sighs>>
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If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
This is where I am too. Its not like she is going to pay to send the pony back to you again after all this. So it seems like is planning on keeping it. Otherwise she would look at it, decide there is nothing wrong with it, and pay to send you back a pony you don't want and deny your refund? No. I don't think so. So really there is no reason not to refund your money. It's very shady. I mean sure everyone involved is frustrated but how can she expect you to send it back without at least promising you a refund.
This worries me as well. I would not send it back without assurance that you will be receiving a refund. And if that means that you have to open a claim, then you might have to open a claim. You can let your seller know that you are simply opening a claim so that everything goes through the correct channels and is covered in case something goes wrong.
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I took pics of the pony's tail and asked the seller if she'd like me to e-mail them to her since it was quicker than sending the pony back for inspection. Still haven't heard back. I don't know... at this point I might just decide to eat the costs and know better for next time. It stinks, but oh well...
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I took pics of the pony's tail and asked the seller if she'd like me to e-mail them to her since it was quicker than sending the pony back for inspection. Still haven't heard back. I don't know... at this point I might just decide to eat the costs and know better for next time. It stinks, but oh well...
Oh jeez the seller's response is so curt that I missed it earlier. I think it's a rather rude response honestly. I don't know why she can't be more open to the issue now.
Hopefully she responds to your email and sees what you are talking about. You can post them here too if you want.
Let us know how she responds. I wonder what she will say to the photos...
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Perhaps you could just send her the photos anyway? I mean, what could it hurt? Worst case scenario, she refuses to look at them, right?
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http://s1171.photobucket.com/albums/r541/ekleidosty/
Post Merge: June 17, 2012, 08:48:34 AM
Seems everyone's bored of this problem now, and I don't blame anyone. Just thought I'd stop by to say that I e-mailed the seller w/ a link to the photo. She wrote back saying, "As I said before the pony's tail was fine when it left here - when I have it returned in the same condition, I will complete the transaction. I have just looked at your link - the pony's tail was not sticking up like that when it left here and was not shorter - what has happened to it!"
I wrote: "It doesn't stick up like that, I just tucked the bottom portion of the pony's tail under her legs so the shorter hairs on top would be more obvious. Here's a photo of what her tail looks like when not separated (which is why I believe the cut could easily have gone unnoticed): http://s1171.photobucket.com/albums/r541/ekleidosty/
Her last response was, "We are really back where we started on this. Send her back and I will look at her."
Guys, should I just give up and eat the £16? Should I open an "item not as described" case with eBay? Should I send the pony back and hope for the best? Any thoughts would be greatly appreciated, as I am beginning to think that I would pay £16 just to not have to deal with this anymore. >_<
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Open a case. It'll give you the protection you should have. Let eBAY make the decision.
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Still trying to avoid opening a case since I have never done so before and don't want to risk any negative feedback. I have e-mailed her one last time. If she is still difficult after this, I'll just keep the pony and count my losses. My message:
Good morning.
I really don't feel comfortable with this plan since you haven't agreed to give me a full refund, only stating that I should send the pony back in good condition and that you will "complete the transaction." If you can assure me of a refund, I will send the pony back a.s.a.p. If not, I will count my losses and buy new hair to replace her tail, as at least then I will still have the pony if not the money.
I would also like to point out that you and I both have 100% positive feedback ratings, which (for my part) has a lot to do with why I didn't accuse you of trying to send me an "excellent condition" pony when it clearly wasn't. I automatically assumed you just didn't see it, so I would appreciate it if you could also give me the benefit of the doubt based on my own spotless eBay record.
Thank you for your consideration.
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Hun, you are handling this waaay better than I would have done! Kudos to you and your patience and <hugs> too.
I'd open a 'not as described' case and leave it to ebay to resolve. I know you're not happy with how much you've paid but at least it's £16 and not £60 ;) If the worst comes to the worst at least it's not a massive amount. I would open the case though, you've given her more than enough chance to respond with something more fair to you both and she hasn't.
xx
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I want to point out that she can not leave you bad feedback. A seller is not allowed.
I personally would not risk sending her back without some sort of reassurance from your seller that you are going to receive a refund. She seems unwilling to want to work with you on the matter, so a case I am afraid is your only other option. It is going to be the only way that you are going to be guranteed that you get your money back unfortunately :huh:
If you feel that uncomfortable opening a case, then I think you need to chalk it up as a loss. I would not want to risk being out my money and the pony by sending it back.
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Hun, you are handling this waaay better than I would have done! Kudos to you and your patience and <hugs> too.
I'd open a 'not as described' case and leave it to ebay to resolve. I know you're not happy with how much you've paid but at least it's £16 and not £60 ;) If the worst comes to the worst at least it's not a massive amount. I would open the case though, you've given her more than enough chance to respond with something more fair to you both and she hasn't.
xx
Thanks, Sarah-Bee. :-) If the seller gets back to me with something more conclusive (i.e. I will or even I won't give you a refund), at least I'll know what I'm dealing with and how best to respond. If she says no or continues to be evasive, I will keep the pony and replace her tail. Saralacewing has kindly offered to send me a matching colour hank so that at least I'll still have a nice pony when all is said and done. And you're right, at least it's only £16. It could have been a MUCH more expensive mistake!
I want to point out that she can not leave you bad feedback. A seller is not allowed.
I personally would not risk sending her back without some sort of reassurance from your seller that you are going to receive a refund. She seems unwilling to want to work with you on the matter, so a case I am afraid is your only other option. It is going to be the only way that you are going to be guranteed that you get your money back unfortunately :huh:
If you feel that uncomfortable opening a case, then I think you need to chalk it up as a loss. I would not want to risk being out my money and the pony by sending it back.
So the seller can't leave bad feedback after I've opened up an "item not as described" case? If so, that's really good to know, thanks. :-) Also, I want to apologise for my response to you earlier. I wasn't mad at you so much as at the situation and at myself for having been so stupid. However, on the whole, this experience has been more good than bad. I've learned a LOT about what and what not to do on eBay, and I've gotten a lot of support and good advice in this thread. Many thanks to everyone who has responded and stuck with me through this drawn-out affair.
P.S. I love your reminder to "Count your Rainbows, not your Thunderstorms." Even in the middle of this "thunderstorm" drama with the seller, I've encountered enough rainbows to make it all worth it. ;)
:hope:
~Lochness~
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If you open a "not as described" with Ebay, and pay for it to be returned with delivery confimation/tracking, Ebay will refund you when it arrives at the seller. And sellers can NOT leave anything besides positive feedback.
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With that last Note to the seller you are practically telling her its OK to deny a refund since you stated you would just deal with the pony and make her pretty if she didn't want to promise a refund. >.< Opening a case seems like your safest best.
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I haven't responded to this thread because I am a seller and instantly went on the defensive when I read what happened... I'm sure other sellers can relate.
Anyhow, I would just file a case- it's obvious from the seller's corispondence that she's trying to find any excuse to not refund you. I'm predicting she receives the pony back, emails you back to say she didn't see anything wrong with it and demands you pay x.xx to ship it back. It would be easier and save a lot of frustration to file a case. Ebay is always on the buyer's side, so she will be forced to refund you, just make sure you get delivery confirmation when you return it and don't worry about negative feedback as buyers can't receive any- I'm still surprised at the amount of buyers who think they can still receive it! honestly, her customer service sucks.
That's all I have to say.
Good luck!
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Here's what I would do, I would keep the pony and just leave negative feedback with a lot of ones. I hate her attitude. She is starting to tick me off.
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I haven't responded to this thread because I am a seller and instantly went on the defensive when I read what happened... I'm sure other sellers can relate.
Anyhow, I would just file a case- it's obvious from the seller's corispondence that she's trying to find any excuse to not refund you. I'm predicting she receives the pony back, emails you back to say she didn't see anything wrong with it and demands you pay x.xx to ship it back. It would be easier and save a lot of frustration to file a case. Ebay is always on the buyer's side, so she will be forced to refund you, just make sure you get delivery confirmation when you return it and don't worry about negative feedback as buyers can't receive any- I'm still surprised at the amount of buyers who think they can still receive it! honestly, her customer service sucks.
That's all I have to say.
Good luck!
I'm a seller as well as a buyer, so I can easily see this from both sides. My biggest mistake in this was asking her to cancel my purchase after I thought I noticed a mark on the pony's hoof. Oh, and bidding during the final seconds of the auction (come on, we've all done it) without inspecting the photo closer. I shouldn't have done it, but I figured it couldn't hurt to ask. When she said no and assured me that the pony was in excellent condition, I paid without complaint and looked forward to receiving my expensive, albeit lovely, pony. The last thing I wanted in the world was for there to be anything wrong, and I hesitated before telling her since I automatically put myself in her shoes and knew she would find it suspicious. However, based on her awful attitude throughout this whole thing, I have a feeling she would have been difficult no matter what.
As for buyers thinking they can receive negative feedback, well... why not? I have never seen anything on eBay stating otherwise. In fact, when I have left feedback for my own buyers, it still gives me the option of choosing positive, neutral, or negative, but so far I haven't needed to leave negative feedback for a buyer, so I didn't know I couldn't.
With that last Note to the seller you are practically telling her its OK to deny a refund since you stated you would just deal with the pony and make her pretty if she didn't want to promise a refund. >.< Opening a case seems like your safest best.
You're absolutely right. I was afraid to open up a case since there is the possibility I won't get a refund anyway, and she certainly isn't pre-disposed to give me one. Plus, it's in my nature to be nice. When I encounter a difficult person, especially via the internet, I try to remember that they ARE a person and not just a string of words on my computer screen. I never wanted to be a difficult customer, and I rue the day I requested a cancellation of my order. I will never do it again unless there is a darn good reason for doing so. I have tried to make up for my part in things by being calm, patient, and professional. I have apologized several times over. But she refuses to see in me anything other than a crook. I am done being Mrs. Nice Gal and have finally reached the stage where I will no longer feel guilty for opening up a case with eBay. Here is her last e-mail that tipped me over the edge:
As stated before: When I receive the pony back in the condition I sent her to you - I will give you a full refund. This is despite the fact you have accused me of:
1. Not stating there was a mark on the hoof (twice). WHICH THERE WAS NOT.
2. Threatening negative feedback in your original e-mail (based on the non-existent marks on the hoof) I DON'T APPRECIATE BEING ACCUSED LIKE THIS
3. Suggesting that I somehow tricked you because of the tail - which I repeat again was not sticking up like this when I sent it to you. SO YOU HAVE OBVIOUSLY DONE SOMETHING TO IT
It seems to me that you made a mistake in bidding on this (WHICH YOU STATED AT THE BEGINNING) isn't it strange that when you couldn't find anything wrong with the hoof and that the pony was in excellent condition when it left here, and that, all of a sudden, it re-appears with its tail sticking out? When you couldn't find fault with the hoof, all of a sudden there is something else to justify your refund. You then accuse me of tricking you, so you can receive a full refund. You then try and intimidate me by suggesting negative feedback if I don't comply. Do you honestly think people will not see through this, when they read this correspondence?
I STATE AGAIN - WHEN I RECEIVE THIS BACK IN THE CONDITION I SENT IT TO YOU I WILL CONSIDER THE SITUATION AND IF THE PONY RE-APPEARS AS IT LEFT HERE I WILL GIVE YOU A FULL REFUND AND NOT BEFORE. ALTHOUGH I HAVE NO OBLIGATION TO DO SO AND DO NOT APPRECIATE YOUR TONE IN THE E-MAILS. DO YOU THINK YOU CAN THROW IN A FEW PLEASANTRIES AND DISGUISE THE FACT THAT YOU HAVE ACCUSED ME UNFAIRLY!
BY THE WAY, I HAVE NO REQUIREMENT TO DO ANYTHING AT ALL - IT SAYS NO REFUNDS AND THE TAIL WAS FINE IN THE ORIGINAL PHOTOGRAPH! IF YOU THEN CHOOSE TO LEAVE NEGATIVE FEEDBACK I WILL CHALLENGE IT AND TAKE IT UP WITH E-BAY. THE DECISION IS YOURS.
Post Merge: June 18, 2012, 11:49:12 AM
This is Projection 101. I never threatened her, and I never accused her. In fact, I went out of my way to do exactly the opposite. This e-mail of hers is both threatening AND accusatory. So yeah, I'm opening up a case.
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Wow. I'd get banned from the arena if I posted what I'm thinking of her right now.
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Good, open up a case and best of luck.
To everyone saying a seller can't leave a negative, I think this is only true in our screwy american country. I think on other Ebay country websites you can still leave a negative for a buyer. I don't know which ones but I do know that one some you can still do it. Sorry, don't know if the UK one you can still leave a negative. Can anyone confirm or deny?
But anyways Lochness, I don't know why she is so paranoid and upset at this point. I don't know what her deal is. But I'm sure Ebay will have you return the pony for a refund. After that I suggest a negative.
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Case is opened. <<sighs>> I really don't understand why we weren't able to work this out amicably. We should have been able to come to a resolution without needing to get eBay involved. I'm so bummed, and a little bit nervous, to be honest. What if they side with her because of my initial "dodgy dealings" re: asking to cancel the transaction? I know I have nothing to feel guilty about, which is why I opened a case, but still... it would be just my luck. :sigh:
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Don't feel nervous. Look at it this way. You have nothing to lose by opening the case. This person is not going to give you your money back and they are acting really weird about the whole thing, accusing you of damaging her and still refusing a refund even if you send it back. They were just not willing to work with you. So if you do nothing you are just out the money and you have the pony. If you open the case you have a chance to air out your side and get your money back. But if they do side with her, then you are in the same place. With pony, out money. So really opening a case gives you a chance at your money back.
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Case is opened. <<sighs>> I really don't understand why we weren't able to work this out amicably. We should have been able to come to a resolution without needing to get eBay involved. I'm so bummed, and a little bit nervous, to be honest. What if they side with her because of my initial "dodgy dealings" re: asking to cancel the transaction?
I don't understand either. At least you know that opening a case is when all else fails. So many idiots just open a case for the hell of it.
Anyways, your deal is a little unique. I don't know what Ebay will say. But I'm almost positive that they will tell you to send the pony back for a refund.
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Case is opened. <<sighs>> I really don't understand why we weren't able to work this out amicably. We should have been able to come to a resolution without needing to get eBay involved. I'm so bummed, and a little bit nervous, to be honest. What if they side with her because of my initial "dodgy dealings" re: asking to cancel the transaction?
I don't understand either. At least you know that opening a case is when all else fails. So many idiots just open a case for the hell of it.
Anyways, your deal is a little unique. I don't know what Ebay will say. But I'm almost positive that they will tell you to send the pony back for a refund.
EXACTLY. Which is why I don't understand where she's coming from with these crazy accusations. I could have opened a case several e-mails ago, but I've been trying to see past her negative attitude and really try to understand her point of view. All of her other e-mails, however frustrating, I have at least understood to some degree. But this last one went too far.
I explained the "uniqueness" of the situation to eBay, so at least it's all out there. I'm not trying to deny my part in this. You'd think if eBay DOES review our e-mail exchanges, they'd easily be able to see that I'm not just some online crook who wants to ruin items for refunds. I don't know why anyone would want to anyway. It's too much trouble.
Don't feel nervous. Look at it this way. You have nothing to lose by opening the case. This person is not going to give you your money back and they are acting really weird about the whole thing, accusing you of damaging her and still refusing a refund even if you send it back. They were just not willing to work with you. So if you do nothing you are just out the money and you have the pony. If you open the case you have a chance to air out your side and get your money back. But if they do side with her, then you are in the same place. With pony, out money. So really opening a case gives you a chance at your money back.
Thanks for the encouragement, Sarah. You've been nothing but sweet to me since this whole thing began. :hug:
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*pony hugs* At this point I think all of us would like to avoid this seller... could you tell us what their ID is?
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Her eBay seller name is barbaras1220, but her shipping details say she'll only post within the UK, so most people probably won't come into contact with her anyway.
Post Merge: June 19, 2012, 03:22:34 AM
Here's what I would do, I would keep the pony and just leave negative feedback with a lot of ones. I hate her attitude. She is starting to tick me off.
LOL. I agree that she deserves all ones, but I guess I still feel just a teensy bit bad for her. If the situation were reversed, well... granted, I wouldn't have replied so unprofessionally... but I would probably feel the same way. I'm half-tempted to close the case as a) I've not heard from her since I opened it, and b) I would really just rather move on with my life. It's not worth the hassle just for a £16 refund.
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Don't close it now. Don't worry she'll respond.
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Don't close the case!!!! You should NOT be bullied and pushed around over that kind of money. Don't let her think it's okay to treat her customers like that.
Thanks for the ID... I am sure most of our UK members would like to avoid her and her terrible attitude.
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Don't close the case!!!! You should NOT be bullied and pushed around over that kind of money. Don't let her think it's okay to treat her customers like that.
Thanks for the ID... I am sure most of our UK members would like to avoid her and her terrible attitude.
Don't close it now. Don't worry she'll respond.
The case is still open, and you were right RPB, she eventually responded. Same old story. I have to wait until the 27th before eBay's Customer Support team will get involved since we are supposed to try to "work it out" before then. LOL. I really don't want to deal with her anymore, but I am leaving it open for the sake of others who might try to buy from her and later be bullied into leaving positive feedback. I honestly don't understand how this woman has a spotless eBay record. I will keep you updated.
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You can escalate the case and Ebay will get involved asap.
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You can escalate the case and Ebay will get involved asap.
Thanks. I've looked into it and it says I can't escalate the case until eight days have passed. Is that right?
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Usually you do have to wait to give them time to respond. However, the case review is for instances where either the seller does not respond or a resolution could not be reached. So if you two haven't been able to work something out then you can go ahead and ask ebay to review it on the grounds that seven days isn't actually going to help because you've tried and been unable to work it out between yourselves. Once you escalate a case they usually make a call in like 48 hours. ^^
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Usually you do have to wait to give them time to respond. However, the case review is for instances where either the seller does not respond or a resolution could not be reached. So if you two haven't been able to work something out then you can go ahead and ask ebay to review it on the grounds that seven days isn't actually going to help because you've tried and been unable to work it out between yourselves. Once you escalate a case they usually make a call in like 48 hours. ^^
Really? Hmm... I'll look into it further. Thanks. :)
Post Merge: June 19, 2012, 04:54:43 PM
I tried to escalate the case but it keeps sending me back to square one. Is anyone familiar with doing this on the UK site? Thanks.
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I didn't know you had to wait 8 days to escalate? I thought you could escalate right away. Hum...
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I didn't know you had to wait 8 days to escalate? I thought you could escalate right away. Hum...
Ah, well... I've dealt with her for this long, what's eight more days? :P
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Okay, so I'm sure everyone has forgotten about this thread by now, but I just want to say.... I WON!!! I finally escalated our case to Customer Support and they almost instantaneously issued a full refund. With as quickly as they responded, I know they chose to err on the side of the buyer instead of reviewing the case properly and making an educated decision. Nevertheless, I am beyond thrilled to finally have that over with. They didn't specify what I should do with the pony, however. Based on the e-mail I received from CS, it appears as though I'm still allowed to keep her. If so, I guess this means I need to order some replacement hair. I've got a tail to fix! ^.^
:frolic:
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Yay!! I'm so happy for you. :)
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Good to hear! :)
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Thanks, girls. :) Does "courtesy refund" mean that Barbara herself didn't have to pay out extra money? If so, I'm kinda glad. She was a real nasty piece of work, but all the same, I don't wish her any ill-will.
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Yeah, I am pretty sure "courtesy refund" means that Paypal paid you out from their funds rather than go after her. That, or she has no funds in her Paypal balance so they're covering it and they will go after her for their money. :)
At least Ebay sided with you on this one! *pony hugs*
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I think that if Paypal refunds you without requiring to return the item then THEY are the ones that paid for the refund.
Kindof annoying. I was hoping they would make her refund with a return of the pony. I guess she won't learn anything.
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Did you remember to give her negative feedback? You really should, with her attitude she really shouldn't go on with her "Flawless Feedback rate"
She probably threatened her other unsatisfied buyers to leave nothing but positive feedback, if she responds to it, Hey! Ebay/paypal already proclaimed that your are in the right, let her other potential buyers know that, that's what it's for.
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Did you remember to give her negative feedback? You really should, with her attitude she really shouldn't go on with her "Flawless Feedback rate"
She probably threatened her other unsatisfied buyers to leave nothing but positive feedback, if she responds to it, Hey! Ebay/paypal already proclaimed that your are in the right, let her other potential buyers know that, that's what it's for.
<<sighs>> I'm sure you're right. I know I need to, but I still can't help feeling just a tad guilty over the whole situation. But you're definitely right. I will eventually get around to it. I will say, though, that sometimes when I see the one negative feedback mixed in with a ton of positives, I am more likely to side with the seller and assume that the buyer is one of those "get something for nothing" types who is always looking for something to complain about.
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If you wait too long, you wont be able to leave feedback at all, perhaps. I know it sucks.. But by doing that you leave a fair warning to others.
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Negative feedback left. I gave her three stars for item description, one for communication, and five for quick dispatch and shipping charges. Wrote, "Disappointed with seller's lack of polite and professional communication."
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So glad it's taken care of! I know it's a huge relief for you :) Ebay can be sooo stressful sometimes!
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I think you were fair. Now you don't have to worry about it anymore.
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I think you were fair. Now you don't have to worry about it anymore.
So glad it's taken care of! I know it's a huge relief for you :) Ebay can be sooo stressful sometimes!
Thanks! It is definitely a relief to have that whole thing over and done with. :)
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I think this was a buy at your own risk situation. It clearly states in the auction no returns so you take your chances, especially since "good condition" could mean anything. I really don't think your claim was warranted at all so i can kinda see why she would have been so pissed off. I do not agree with her overreaction though.
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No returns on a listing is irrelevant. EBay and Paypal require returns to be undertaken for significantly not as described as part of their terms of use. If this seller chose to sell using them, then they have to accept returns in some cases.
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Thanks for letting us know her eBay ID, I'm a UK buyer so I'll put her on my mental not-to-buy-from list. Actually, is there a way of making a real list on eBay so that I don't have to rely on my mind?!
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Thanks for letting us know her eBay ID, I'm a UK buyer so I'll put her on my mental not-to-buy-from list. Actually, is there a way of making a real list on eBay so that I don't have to rely on my mind?!
While I personally had a really awful experience with her, she has great overall feedback, so use your discretion. I'm sure if you bought from her at some point, everything would be absolutely fine. Granted, I wouldn't go out of my way to recommend her to anyone, but she is probably a very lovely person in real life. If you DO buy from her, just be sure to read the listing, look closely at any pictures, and ask questions if you are unsure. I made the mistake of bidding at the last minute because I really wanted that Baby Bouncy, and I've regretted it ever since. But all is good now. I got a refund through eBay, Barbara kept her money, and I got to keep the faulty pony. The main thing against her now is that people who have read this post are aware of her negative attitude, not to mention the negative feedback I gave her that marred her perfect record. :/