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Messages - ponylady

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Trader & Shipping Support / Re: Need PayPal help
« on: March 15, 2016, 07:11:59 AM »
If my memory serves me correctly it can take some time for the refund to show, sometimes up to a week. I am not exactly certain on that though.

As far as the refund itself it will go back into your Paypal account, not your bank. It doesn't matter that it was part funded from both as Paypal has no way of refunding it back to your bank. That would be something you would have to do yourself, if you wanted to that is.

If I was you though I would call Paypal to clarify the amount of time it takes for the refund to show. Just to make sure  :)

I personally feel the partial refund amount should only reflect on the broken piece. The ponies are intact and I am assuming are as described since you did not mention that. Perhaps you could ask in the Corral for a price check on the swing alone and then go from there with your seller. Because while the piece is fixable, the fact of the matter is that it is broken and decreases the value of the set as a whole.

Good Luck and I hope you and your seller are able to come to a reasonable solution.  :)

I am adding a quote that was made by an Admin here and was stickied on the old arena a few years ago.  I just want to add this to this thread to make others aware of what is to be expected here and what Paypal's views are on the matter. We are also in the process of adding a "NEW" sticky here and in our sales forums regarding Paypals rules and what the Arenas stance is on "Gift" payments. It should be added in just a few days or so.  :)

Before the Arena moved to it's new home we had an official thread posted warning members against paying with the gift option.

This is just a friendly reminder that any time you pay a seller and select the "Send as Gift" option, you have just opted OUT of ANY Buyer Protection services that Paypal offers!

Send as Gift= you may not file a claim! Ever!

(not to mention it's rather dishonest and cheats Paypal of their cut- I know, they won't go bankrupt because they lost your $0.63 fee ;) )

You *may* be able to get around this with your credit card fraud department, but I do not know if this has been tried yet, so I wouldn't count on it.

When selling between friends of course it's your prerogative, just remember that once you send it as a gift, it's gone for good.

It is inappropriate for sellers to require buyers to ignore Paypal's Terms & Conditions and send payments as "Gift"s! Don't put your buyers in that awkward position, they would be fully justified to refuse to complete the transaction. Sellers who are members at the Arena, who take payments as "gifts" and then have an issue with a sale here will be expected to work with the buyer exactly as they would if the buyer had Paypal's protection in place.

I know this has all been discussed here before, but it has always been amongst other issues. Seems like it's time this get adopted into the common trading etiquette since it looks like the change to Paypal is permanent.

I hope we'll never see a disappointed buyer here who has no recourse because they tried to be nice and save the seller a couple dollars in fees.

Anyways to sum it up in a nutshell you are not covered if you pay as a gift. That means you can not file any sort of claim against them if you do not receive the goods. It is also against Paypals TOS to do so if it is not actually a gift. In regards to shipping unless you pay the seller for Priority shipping or something higher which has insurance, and they actually send it that way,  you will not be able to file any sort of claim with the PO. Paypal has no role in that process what so ever either in the event that happens, you gave up your protection when you hit the gift option.

I would send the seller another message and state if you do not see an update with your tracking, you will be forced to file a claim. If you do not feel like sending a message I believe you are well within your right to open a claim regardless though. So it is up to you on how you want to proceed. 10 days it quite a bit of time to be waiting  :huh:

Trader & Shipping Support / Re: Need advice on sale.
« on: January 30, 2016, 03:57:49 AM »
I am very sorry to hear this, as there has been problems in the past with slow shipping and spotty communication.,350796.0.html

My suggestion to you at this point is to send her a PM titled "Urgent Message" with the details of your transaction. I would also give her a deadline to respond or you will be opening a case on Paypal against her. I honestly would like to tell you to go ahead right now and open the case, due to her past issues but I will give the benefit of the doubt.  :pout:

I whole-heartedly agree with everyone's suggestions and thoughts on your issue.

I have also looked at you sales thread and I will iterate what others have already said, your pictures are that of a typical sales thread, when you have lots to sell. I did not see what you had written before it was edited yesterday though but what you have written there now is clear and to the point about "as is" and ask questions.  Which then leads me to my real concern, the lack of courtesy on your buyers part. They most certainly did not give you ample time to respond to the issue. Perhaps they are new but there are certain things when you are buying online, whether it be ponies or other goods, that you should follow. The one thing is to give your seller time to rectify the situation and not jump the gun opening a case, especially since you are new to selling. It can lead to mistakes on the sellers part. I personally would have requested the ponies be sent back before any sort of refund was given. Just because she opened a case does not mean you have to refund her and let her keep the ponies. Because honestly for that price and being in "fair" condition, a customizer or someone who restores would have been happy with them.

Anyways I see you have contacted a Mod already, so I will wait to see the whole situation before I respond any further.   

I have often wondered that myself on shipping.  :(

I am so glad he realized his error and resent your invoice. It's not like it was a dollar or two was almost $5  :yikes:

The short answer is no, they cannot do that. It against eBay policy.

It is basically changing the terms and conditons after the auction has ended, which is what he is doing to you here.

Just a quick thought though that I can see perhaps happened and he raised the price could be because he used eBay's estimated shipping calculator and it was wrong. It is just a thought,  I guess you will have to wait to hear back from them to know for sure. Keep us posted!   

Trader & Shipping Support / Re: Nightmare in Italy
« on: January 26, 2016, 04:56:27 AM »
Uggg..shipping to Italy is always a gamble. I have had some good experiences and also some very bad. I finally had to make the decision to no longer ship there, to risky. The bad was outweighing the good.

Anyways Italy post is notorious for incidents such as you described. So most likely your buyer is not telling you a fib.  :huh:

I want to strongly suggest in the future that you do not send payment as friends and family though. It is also against Paypal policies to do so, as you see you are left with no protection.

I do hope you and your buyer can come to some sort of resolution.  Keep us posted!

Trader & Shipping Support / Re: Evilbay help question: problem buyer
« on: January 26, 2016, 03:16:48 AM »
You will lose your seller protection if you reship to an address other than what the buyer used at checkout. As the seller you should refund in full, then re-invoice with the additional second shipping charge before the buyer repays.  If this process isn't followed, the original incorrect ship-to address will remain in your PayPal transaction details, which totally defeats the purpose of eBay's & PayPal's seller protections.

I would explain that to your buyer. I would also explain that she must change the address in her Paypal account before she resends payment and before you are able to reship the legos.

Trader & Shipping Support / Re: Anyone dealt with AJsPonies? (Etsy)
« on: December 08, 2015, 01:50:36 AM »
Yep, she is a member and a very sweet person to deal with  :lovey: So you have nothing to worry about!

For Sale - For Auction / Re: G4s, G1 ponywear
« on: November 13, 2015, 09:09:40 AM »
I sent you a PM  :biggrin:

Trader & Shipping Support / Re: Anyone sold through Ponyology?
« on: November 11, 2015, 03:16:24 AM »
Yes your correct she is on the Arena Watch List. I can't remember all the details from that time because I was not a Mod when it all went down. I know she owed people money and items but I do not know if it was ever cleared up, to my knowledge it was not. The links on the watchlist are not working but I did dig up this one from the old arena.

It seems back then she was not very good at communication so that could be your issue with her not getting back to you.  While I completely understand that issues can arise and people deserve a second chance, the fact that she didn't make things right makes me cringe.  I see it every day though on certain pony groups on FB. I can count on one hand the amount of banned members or serious problematic past eBay sellers just going about their business on there after they left a wake of destruction here. Anyways to answer your last question I do not know of any issues to date with her new site, so maybe she turned over a new leaf.   :shrug:

Trader & Shipping Support / Re: Ebay's new seller restrictions?
« on: November 11, 2015, 02:57:49 AM »
Do they hold shipping too, or just the item price?

I believe everyone has pretty  much covered the answer to this one. I would like to add though eBay considers by you opening a new account or using a multiple account to avoid the restrictions from your previous account is a violation of their policy. If you closed your old account then I would not worry but if not I would use your old account. I wouldn't want to see you get into trouble.  :) Plus anything negative on your old account falls off after 12 months. The quote below is directly from eBay and would pertain to your old account so it is something to consider, as anything bad on your old account is most likely not their anymore.

If you already have an established seller account

You may be able to raise the limits on your account if you have another, more established seller account on eBay. Your other account needs to meet all of these conditions:
It's been 90 days since you received your first Feedback for a successful sale.
You don't have any unresolved eBay Money Back Guarantee requests or PayPal Purchase Protection cases.
Your detailed seller ratings are at least 4.8 in all areas.

Is there a set period of time that they hold it for? Or does it get released when positive feedback is received?

 This will be based upon on your shipping method and the shipping information you provide. As a rule of thumb it is usually three days after they can confirm the order was delivered, if you pay for shipping and print labels on eBay. The eBay label printing service is free, your tracking information uploads automatically, and you'll get funds to help cover shipping. The three days also applies after they can confirm the order was delivered, if you ship directly using USPS, UPS or FedEx and manually enter your tracking information to My eBay. It is then 7 days after your latest estimated delivery date if you don't upload tracking information but you mark the item as shipped in My eBay OR 21 days after the buyer pays, if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated.

If it's contingent on feedback, what happens if the buyer doesn't leave feedback?

Please see above answer. Feedback will not affect the availability of funds. Positive feedback is not necessarily a reliable indication of successful fulfillment because buyers often leave Feedback before they even receive the item, or not at all.

I imagine it stops holding the money after you've built up a good reputation as a seller, but how is "good reputation" determined?

To build your eBay reputation, you need to consistently get positive feedbacks from satisfied and happy customers, reply promptly to all eBay enquiries, post items on time, and give very detailed descriptions with lots of quality photos. That is just a few easy ways to help you get started. If you can do all this simple actions, I can guarantee you that you will definitely see an increase in your seller reputation in no time.

It honestly is nothing short of harassment at this point. I can understand her disappointment but there was an obvious glitch in the system. I wouldn't let it get you down. I would relist the ponies and go about your business. It was something completely out of your control.  :hug:

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