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Messages - bluerose9978
1
« on: January 21, 2022, 08:11:01 AM »
What I find really annoying with Mercari is that you have to leave feedback within 3 days of receiving your item or feedback will be left for you. And this isn't helpful if you're on vacation. Another thing I have a problem with is feedback retaliation. I left a 3 star feedback for a seller who misrepresented their item. In retaliation they left me 1 star. And after that I had at least one person block me from being able to buy their auctions because of that. So now I rarely buy from Mercari.
2
« on: January 21, 2022, 08:00:46 AM »
I had a terrible Mercari seller, too, that disguised a pony that had a chewed off leg. I still left them 3 stars but pointed out in the feedback that the lot was not as described. The seller, in turn, left me one star and threw a fit over my honest feedback. And because of that, I had at least one pony seller block me on Mercari, even though this person was the only person who left me anything less than 5 stars and they left it as retaliation. So, I don't shop Mercari much anymore.
3
« on: February 22, 2021, 04:27:35 AM »
That's where I was... I have done it in the past with the old interface with the drop down.
Maybe it's only there now when the buyer triggers it? I don't know. It wasn't something *I* needed to refund, I was just trying to help my seller. eBay is too confusing sometimes. <_<;
Mine wasn't something I needed to refund either....I had someone who continued to check out without using the shopping cart and asked if there was some way they could get a partial refund for the extra shipping charges (they had bought 6 ponies and had been charged full shipping for each one). So I was able to go into My eBay Sold, and under each item I had to click refund, select shipping as the option and the refund amount I wanted to refund. I hope this helps.
4
« on: February 21, 2021, 06:53:18 AM »
I just found this:
Issuing a refund
You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:
Locate the order in Seller Hub or My eBay Sold.
From the dropdown menu, select Send refund.
Choose a reason for the refund.
Specify a refund amount at the item or order level.
Enter the desired refund amount, and select Send refund.
You'll get an email confirming that the refund has been initiated. Once complete, you'll get an email confirmation and the refunded amount will appear in your order details. You can refund up to 100% of the transaction.
Yeah, I mentioned earlier My Ebay drop down didn't work for me -- and showed my drop down screenshot. I've done it that way in the past...
I just did this for someone in My Ebay SOLD and it worked for me.
5
« on: February 21, 2021, 06:02:15 AM »
I just found this:
Issuing a refund
You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:
Locate the order in Seller Hub or My eBay Sold.
From the dropdown menu, select Send refund.
Choose a reason for the refund.
Specify a refund amount at the item or order level.
Enter the desired refund amount, and select Send refund.
You'll get an email confirming that the refund has been initiated. Once complete, you'll get an email confirmation and the refunded amount will appear in your order details. You can refund up to 100% of the transaction.
6
« on: February 13, 2021, 05:08:39 AM »
Hey!
Ok, quick question.
I have a seller who is cool with giving me a partial refund for something that got damaged, but I'm not quite sure how to tell them to do it.
For a seller to give a partial refund, do I have to actually request a return/refund? A seller used to be able to do it through the seller dashboard, but I don't see that option anymore. (I sold something recently so I tried looking for it). I contacted them by "other" because I didn't want to have a case triggered on them.
So I think the answer is yes. The moment I started a return, my seller put in for the partial refund within minutes. The process is not clear because "requesting a return" just seems like it's only about a return.
Oh well. It was great to get a cool seller for once. 
Good to know for the future. I just had someone who wanted to do a partial refund or return. I didn't know how to do the partial with eBay's new system so she just did the return, which is unfortunate. I've never had a return before and I've been selling on eBay since the 1990s and this buyer has a feedback rating of 2, so I'm guessing they don't get that it hurts sellers like me to do returns. But at least I know now how to do a partial if I'm in this situation again.
7
« on: November 24, 2020, 08:14:35 PM »
If the tracking says it was delivered, eBay will probably side with your seller and nothing can be accomplished there. Is there a chance these packages still may come?
8
« on: October 15, 2020, 08:10:24 PM »
If you are comfortable sharing the user's name, I'm sure people here would love to put that kind of person on their block list.
I second this. And if they do leave a negative you can respond to it on your feedback page.
9
« on: October 06, 2020, 04:24:47 AM »
I use eBay's new version of international first class shipping. It comes with $100 of insurance. FYI.
10
« on: September 13, 2020, 05:26:52 AM »
I would cancel and offer a second chance offer to the other bidder.
11
« on: July 14, 2020, 06:34:09 AM »
Here's a pet peeve of mine, although it's not something you can blame sellers for: Wonky postal routing.
For example:
Package: *Is going from Fremont, CA to Pomona, CA*
Carrier: *Routes package to distribution center in Ohio*
I've had this happen soooo many times lately. My parents sent a birthday card to my husband. It took a month to arrive and went all around the country first. And I also had a package that actually arrived like it was supposed to (it was scanned in the city) via Fed Ex but then it somehow got on a truck and went to Oregon for a week before coming back.
12
« on: June 16, 2020, 08:07:01 PM »
Sometimes I can't find the description. I click on the 'read more' or whatever the link is, and sometimes it works and other times nothing comes up, or an abbreviated description comes up. I can tell there was supposed to be more, because it started to say it on the front page of the auction. I figured it was just a glitch in my mobile app.
I also have noticed fewer sellers leaving detailing descriptions (I wonder now if they did and my app just isn't letting me see it?)...I thought it was just people being lazy or wanting to cover their behinds by just saying 'used condition' rather than describing actual flaws
Well, if you can tell there is more of a description and you're on your phone, you can always switch out of the app to the mobile website. That's what I do. And sometimes I even switch to the classic website on my phone.
13
« on: June 16, 2020, 05:29:16 AM »
It doesn't help that Ebay now make it harder to find an actual description, thanks to catering to the mobile phone generation who will explode if they have to read more than six words in a sentence together before checking their social media feed.
There still are descriptions, but they push the pictures in your face much more. And the details at the top, you have to shove everything in there to cover yourself because some folk will just not check the descriptions. And then blame you.
One day I am going to handwrite a description and take a photo of it and add it to the auction. 
Making everything mobile phone accessible is fine, except when it dumbs down the service.
I've noticed some people will say "read description" in their title. Hopefully that's gotten people to read.
14
« on: April 04, 2020, 07:40:34 PM »
ande_221480 outbid everyone on one of my auctions and won. They ignored all of my messages about paying and so I opened a case. It just closed a few moments ago with no payment and the pony will be relisted soon. This person has no feedbacks so it didn't surprise me that they didn't pay.
rosen.den outbid everyone on one of my auctions last weekend and won. They ignored my messages about paying and I opened a case and just closed it a couple hours ago with no payment and no communication from them. This person has more than 70 feedbacks. I'm unsure why they didn't pay.
15
« on: March 22, 2020, 05:45:32 AM »
Pet Peeve #1: One of my biggest pet peeves is a buyer who complains that you missed something small or described something wrong (example: this wasn't warped it was melted - sorry, I didn't use the word you wanted to use), they want a full refund but don't want to send the pony back and then they leave bad feedback anyway.
Pet Peeve #2: Another pet peeve about eBay buyers: Those who are happy with their item but don't leave feedback. Positive feedback for smaller sellers is important on eBay. Please leave it if you can.
Pet Peeve #3: You have a gripe about something as a buyer but don't contact the seller. Just leave bad feedback. How about contacting the seller first and if they ignore you, then leave your negative or neutral.
Pet Peeve #4: Price gouging for shipping. Charging $20 for shipping when it costs you $10. I know there are fees, but don't get ridiculous! And don't ship media mail for a pony when the seller pays for priority. Media mail is meant for books and newspapers. (I'm talking about a certain eBay seller).
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