eBay nightmare: parcel from Italy came back to me. Buyer Gargamellona

[partypony566]

Ok I have a nightmare situation and I need advice on what to do.

I sent a parcel to Italy on the 5/11/13 via Royal Mail Airsure, which is tracked and insured.

So I got a message from the buyer about a week ago asking where the parcel is. I checked my tracking and it said this:

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I then showed her a pic of the receipt, and she says her address is wrong. But I have written her address on the parcel EXACTLY as it is on eBay. I have checked this 10 times already.

Then she said the uk post workers must have put a sticker on the parcel saying the wrong address. I tried to explain to her, in England the post office just takes my money and gives me a receipt!!!!!!

Anyway fast forward to today, I get the parcel back, and it has a little sticker on it which I believe means the address is unknown. uuuuuuh well that is her address, she lives there!?

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So I have messaged the buyer to say that I would rather just refund her because if Italy post think her address does not exist then she will never get the parcel. I have given her the other option of paying the £10.25 again for me to send it to her again but I am pretty sure she will not pay that. She seems to think that this is the fault of Royal Mail.

NOW I know why people won't post to Italy!!!! *smashes head into wall*

[melon]

This is quite a headache... I think it is best to give her a refund as you might face the same problem.

[NoDivision]

Oh man, that stinks. I've never had issues with Italy, but I know other people have. Luckily you have all of your documentation so that's good. If she says the address on the receipt is wrong, has she told you why it's wrong?

[Navi]

That is a pain. At least the package came BACK to you - a refund might be the easiest thing to do if the problem is an address. I had such horrible luck with the Italian post office that I said a long time ago I'd never ship to Italy again. They have some bizarre rule about not importing non-wooden toys that I think catches pony packages at customs.

[sosoftbuttons]

what did you decide with this in the end? 

I hear all the stories about shipping to Italy and get frightened for everypony who ships there   

[partypony566]

what did you decide with this in the end? 

I hear all the stories about shipping to Italy and get frightened for everypony who ships there   

I have messaged her offering to reship, or does she want a refund.

Its a shame as she really wants the ponies. She actually messaged me and said that the way i wrote the address was perfect and very clear ( i sent her pics of the parcel) so she understands its the fault of Italy post and not my fault.

I am waiting to hear back from her.