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Trader & Shipping Support / [Non-pony] Refunded but marked as unpaid
« on: December 05, 2014, 10:25:14 AM »
Hey! Just a bit unsure of what to do in this situation
my mum recently bought an item of eBay and after paying she got a message from the seller saying that the item was out of stock and got refunded. Later she got an email from eBay saying that the item had been marked as dispatched and needed to be paid. Not wanting to get into trouble, bless her , she paid for it again.
She then got a bit of a rude message from the seller saying that they had refunded her again because she paid again. After that she got another email from eBay that she needed to pay.
I'm assuming this is just a case of the seller not cancelling the transaction and she shouldn't worry about it, but she's understandably a bit confused. What would you suggest she do?
my mum recently bought an item of eBay and after paying she got a message from the seller saying that the item was out of stock and got refunded. Later she got an email from eBay saying that the item had been marked as dispatched and needed to be paid. Not wanting to get into trouble, bless her , she paid for it again.
She then got a bit of a rude message from the seller saying that they had refunded her again because she paid again. After that she got another email from eBay that she needed to pay.
I'm assuming this is just a case of the seller not cancelling the transaction and she shouldn't worry about it, but she's understandably a bit confused. What would you suggest she do?