The MLP Arena
TCB => Trader & Shipping Support => Topic started by: tulagirl on June 28, 2017, 03:04:15 PM
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I bought a non pony item and it was not as described at all. The seller was very nice about it and said based on my photos to return it. Then she stated she would provide a return shipping label for me so I would not be out shipping costs to return the item to her. Where do I find that label? I am so confused as I didn't even know a seller could create a return shipping label for a buyer. Plus, I have never encountered a seller willing to pay for return shipping. I wish more sellers were like this when they misrepresent an item. If I can leave her glowing feedback when this is all over I will. This is the best customer service I have ever had on ebay. So where is my return label going to be? :shrug:
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Is she not sending it via email or in the mail?
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I think the return label would probably be either an image like a jpg or maybe a link from ebay with a label? Either way it will be something you can print at home. If she doesn't send it in a few days I would politely ask again :)
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No the return label goes through ebay and you are supposed to find it on your account somewhere and print it out. You would think it would show up under the return and cancel tab of your account but it does not on my account. The seller wrote me and told me she paid for my label and called ebay and it should be on my account. I could not find it anywhere, nor could I find my return details. So, I tried to go into the resolution center and request a return for that item again and the return details finally popped up with a tab to print the label. I will never understand why ebay can't make things easier. It is just nuts. Maybe it takes like 24 hours to show up or something, but still. Irritating, time consuming and not the way I wanted to spend the afternoon. At least I have it printed out and all is resolved. Mind you I still don't really know how you are supposed to easily find the label in "My Ebay." It did not show up anywhere for me. If anyone knows please tell me so I don't have to jump through hula hoops again trying to find it. :pout: