Again trouble with DollyHair...

[JoshsPonyPrincess]

I am not trying to make waves at all - but on her site it clearly states that RD hanks are supposedly the same size as RestoreDoll hanks - this is not true at all. The RD dollyhair hanks are longer but they are no where near as thick and have never been as thick. I pretty much use RestoreDoll and RetroDolls for all Saran because of this reason. I am a self proclaimed hair hoarder and have stashes from every single company out there.

On another note - glad she finally came to here senses and fixed all hank sizes.

[Eternia]

I just orderd from dollyhair for the first time ever...do you get a shipping notification? It has been a few days and i havent heard anything..

[Vertefae]

I ordered on the 21st and got a shipping notification yesterday

[NoDivision]

I just orderd from dollyhair for the first time ever...do you get a shipping notification? It has been a few days and i havent heard anything..

I very rarely ever get a shipping notification.

[Vertefae]

My order came in today. I ordered 18 hanks. They average about 18 grams. Two come in at 15grams and one at 20. She included a free hank, but there was one missing. As well I ordered two hanks of Raspberry Nymph which was a custom blend, and instead I got two raspberry sorbets. *sigh* I've emailed her about the missing hank and the incorrect ones. Guess we'll see what happens. I want to say overall I'm happy, but I hope I get the missing/wrong ones.


edit- realized that two of the hanks are actually wrong. SHOOT

[ponylady]

 .....I hope she gets it sorted for you Vertefae quickly. Let us know how it goes.

[Vertefae]

Thanks.. I will. I had my fingers crossed ya know?

[Vertefae]

Does anyone know how long it generally takes her to respond?

[Like A Tea Spoon]

I ordered and got confirmation of my order being received on the 23rd. I haven't received any shipping notice or anything since. I understand it may be a little early, but with the current issues in this thread should I email Dollyhair or wait a few more days?

[NoDivision]

Does anyone know how long it generally takes her to respond?

I don't think there is really a "typical" response time. Sometimes it's within an hour, sometimes it takes weeks, sometimes months from what some people report. I think it just depends on how vigilant she is being about checking and responding to e-mail at any given time.

She did tell me that when she sits down to do e-mail she responds to the newest messages first, so if it's been a little while with no response then your e-mail may have been shuffled to the back where it's less likely to get a response. So if it's been a few days it couldn't hurt to e-mail her again.

[Vertefae]

I opened a dispute on Paypal. I'm not sure how that will work since it's not paid directly to her. I also sent her another email today. This is ridiculous. I realize I'm causing a stink over $9 worth of items, but I needed the colors I ordered. I actually opened the dispute Saturday. I told her in the email she has until Thursday to email me back and if she doesn't I'm escalating it to a claim. I HATE non communication more than anything.

[Like A Tea Spoon]

Sorry it's come down to a dispute claim, Vertefae 

[Vertefae]

Sorry it's come down to a dispute claim, Vertefae 

Me too. I just do not have patience for people that refuse to communicate. I'll go above and beyond to work with people but if they're just going to ignore me. ugh.

[Like A Tea Spoon]

I emailed DH asking about my order by the order number. I understand Easter may play a bit in a delay in shipping but no shipping notification at all at this point.

I'll give it a few more days ( Since Vertefae, you got shipping notice in two or three days of your order and we both live in Georgia! ) and see if I can't get some info about my order status. I'm not normally this panicky but seeing how there's been so many recent issues, I'm kinda afraid... and thinking I should have ordered hair from another source. 

[NoDivision]

If the paypal claim goes through then the agent she uses will handle the claim and can issue a refund.