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Short of operating the machine myself 100% of the time, or inspecting and weighing each and every hank
Quote from: Dollyhair on January 07, 2013, 12:56:55 PMShort of operating the machine myself 100% of the time, or inspecting and weighing each and every hankNo one is asking you to be the sole operator 100% of the time. However, what possible reason could there be to not weigh each hank? A less than 25$ investment in a kitchen scale to check and see if it's heavy or light and one extra step during the packaging stage which would only take a second. It would keep you protected from false claims, and give the consumers peace of mind that they're getting exactly what they paid for.What is done is done, but you need to employ some better quality control measures to stop it from happening again.
All orders for MLP hanks placed today or after today will be given MLP hanks with 53 spins instead of 35 spins... so if 35 spins weighs 11 grams, then 53 spins should weigh 16 grams. All hanks will be weighed before they're shipped from now on.Dollyhair prices will NOT go up as a result of this.PLEASE allow for a variance of 1 gram either up or down from the 16 gram weight.I understand that so many of you were disappointed with the smaller weight. I would have been, as well. I apologize. No, I TRULY did not know that Lauren was spinning them more thickly all this time. Please don't think that I was aware of it.As far as people who have been dissatisfied with underweight hanks in recent orders, please email me with your ASECURECART order number (this is a 5-digit number) and let me know which hanks were underweight. I will send additional hair to you to make up for the size.Once again, I apologize for all of this.Tina