Again trouble with DollyHair...

[NichiTsukinoko]

I just now responded to Tina's facebook message to me.   I'll let everyone know if she gets back to me a second time or resolves my issues.

[Sunshine]

Hi, may I ask - will there be some announcement on this thread or something if DH gets taken off the bad trader list - I'd like to know when I can feel comfortable putting in an order with her? I'm desperate for some pony hair and I very much want to use her site... thanks!

[cobalte]

The Arena staff don't run the Bad Trader List, I forget who does exactly apart from their name acronym is similar to BLS. She posts if she feels the need to announce an update

[lovesbabysquirmy]

First,  HOORAY that finally things seem to be sorting themselves out!

Hi, may I ask - will there be some announcement on this thread or something if DH gets taken off the bad trader list - I'd like to know when I can feel comfortable putting in an order with her? I'm desperate for some pony hair and I very much want to use her site... thanks!

These issues with communication and errors have been occuring sporadically for years.  I am not sure if it's something that people should necessarily seek to avoid but I do feel it's important to be aware, so one can make that decision for themselves.

My list is not the end-all, but rather a jumping-off point to do more research.  I am not able to do a full database of IDs and links to TS threads and Ebay feedback and the like.  Ooooh a geek can dream!    But stick anybody's ID on that list into Google and use the Arena to narrow it down and usually you will get a good picture.  Some people resolve thier issues and are removed from the list - others are revealed to be long-term scammers and are banned. 

After all, if you search the Arena for DollyHair right now, you will find this thread which shows her progress with working through customer backlogs and dealing with refunds and the like.    So it's a move in the right direction!

[Sunshine]

Okay thank you I appreciate the info! I will keep watching this thread, I've also been gaining hope as I've been reading about her starting to fix issues, so, will keep my fingers crossed that I can buy some hair soon! Thanks!

[okiegurl1981]

You can cross me off the list.  I received my replacement hanks today.    They are all at acceptable weights, and she replaced my entire order. Tina, thank you again for stepping up and making this right.   It goes a long way to building back up customer trust. 

[NoDivision]

I have received my replacement hair and am happy with that resolution, so I have canceled my paypal claim.

[hannaliten]

I have received my hair as well and am happy with the resolution.

[Zaphy]

I notice you don't have my name crossed off the list; my issue was resolved last week. c:

[Starly]

I got my replacemnet hair yesterday. I am happy.

[Sternenstaub]

Hm.. I'm still waiting for my hair and Emailed her a few days - but still no answer.

[Roogna]

Tina got back to my email about my underweight hanks, and she sent me replacements for ALL of the hair (except the one that already weighed 16g). Above and beyond what she had to replace. it arrived today
(she let me know ahead of time, that some of the replacement hair would be the "lighter" hanks as shee's still phasing those out, and some would be "new" 16g ones)

[kaoskat]

Replacement hanks came today! Thank you Tina!

[ponylady]

Thanks everyone for the updates!  I think I have everyone crossed off that should be at this point. 

Also again if you are not having issues please refrain from posting, as it only makes it harder for me to sift through here and figure out who's problems have been solved. Thank You!

[Ringlets]

So hopefully everyone is sorted now? thats great!   
... apart from sternenstaub? is that correct or  did she get back to you now as well Stern?