Again trouble with DollyHair...

[Kazzellin]

Alright, I took the adivse herein and have emailed her agian. We'll see what happens.

[Roogna]

In order to keep with any official list being kept - I too received underweight hanks (and posted about my weights on the original thread about all this in customs). As per her post this evening on the customs forum thread, I will be sending her an email, which will basically forward my whole check out cart info, but I will include weights for each color I received (I've only opened 1, for about 6 plugs of accent), in hopes that she will honor her offer to make up the difference.
This is the first issue I've had, and I hope it continues to get resolved.

[Candy_Bang]

Dollyhair replied to my facebook message and her response seemed to be positive. I'll let yous know when/if my rehairer arrives.

[NoDivision]

I've gotten a shipping notification for my replacements

[kaoskat]

I've gotten a response. She says she'll send some new hair.

[hannaliten]

I've gotten a shipping notification for my replacements

Me too.

[MoonHawke]

I'm glad people are getting things resolved.

My update: Received an email from PayPal this morning. They did not resolve the claim in my favor. Currently on the phone with them trying to find out why. I hope to have better news later, or I might come back asking for suggestions on what I should do next.

[EDIT] I just got off the phone with PayPal. After some waiting I was told they weren't sure why my claim had been closed. The gentleman that I spoke with went in and corrected the issue. My claim has been resolved in my favor, and the funds are being returned to my account.

Please go ahead and remove me from the list, ponylady, and thank you for watching out for us.

[zannid]

Glad you got it sorted, Moonhawke!

Paypal decided in my favor on my request of a 40% refund as well.

[WinterSparkle]

I as well has gotten a response on my latest email!!

"Hello, Josefin. I am very sorry. I had a terrible personal situation that literally prevented me from reading my email. I will send the order to you again right away. I am BACK ON TOP of things, and this will never happen again. Never. I promise. I am so sorry to you!!
 
Tina"

Sounds like things are getting sorted but I am not saying anything more until I get my hair

[BerryMouse]

I'm still waiting on my order but as you all know I've opened a case.
Almost seven weeks past since I've ordered now.
No answer to my last mail ... will keep waiting then

[zannid]

I'm still waiting on my order but as you all know I've opened a case.
Almost seven weeks past since I've ordered now.
No answer to my last mail ... will keep waiting then

I didn't get an answer to me e-mails OR my dispute OR when paypal sent them a notice of my claim/gives the other party a few days to respond, but paypal decided in my favor. I hope things get sorted out with your case/they decide in your favor too. 

[BerryMouse]

Update from me =)

I received an answer to my email.
Tina was so nice and offered me a re-shipment with the items i've ordered but cause I don't want to pay double or end up with double stuff (if the original order arrive) I'll wait for the refund and will re-pay if the order will arrive.

I think I'll wait till the end of January and will think about a re-order then... we'll see.

[Ringlets]

Thanks for the updates everyone

[Candy_Bang]

My order arrived! 

[ponylady]

That's good to hear Candy. 

Let's hope we can get some more names crossed off the list soon!