Again trouble with DollyHair...

[lolaandbean]

I sent her an email asking about one of her products. I got a response a couple of hours later. Hopefully the people who have been emailing her will get a response soon. Looks like she might finally be caught up on emails.

[WinterSparkle]

I'll try emailing her again then

[NoDivision]

I sent her an email asking about one of her products. I got a response a couple of hours later. Hopefully the people who have been emailing her will get a response soon. Looks like she might finally be caught up on emails.

I do not like reports like this. Why is she responding to new e-mails before she has responded to the people who have been waiting for weeks? She should start with the oldest emails and move forward, not the newest and move backwards :\

[blackestbird]

Thanks for keeping track of it all, ponylady. I hope you get feeling better. The flu, yuck :c

Sorry for any confusion, but I am not currently waiting on hair or have a dispute filed. I was just waiting on a response, which I finally received last night.

I did receive underweight hanks though. I wasn't gonna try to do anything about them, but I did receive 3 of them. One an underweight Black Magick to make up for the fact that she sent me some black saran when Black Magick sold out before she got to my order, and then 2 free hanks of the new colors to make up for having to wait for Black Magick, and both of those are underweight too. I just wasn't gonna bother trying to deal with them since they were free, just won't be placing future orders until the underweight issue is fixed.

I sent her an email asking about one of her products. I got a response a couple of hours later. Hopefully the people who have been emailing her will get a response soon. Looks like she might finally be caught up on emails.

I do not like reports like this. Why is she responding to new e-mails before she has responded to the people who have been waiting for weeks? She should start with the oldest emails and move forward, not the newest and move backwards :\

This bothers me too. I'm glad I've finally gotten a response, but it shouldn't come at the expense of others being ignored. Outstanding issues need to be taken care of first.

[rayedelsol]

Thank you for including my name My issue really isn't a huge one. I never contacted her about it, so I'm not waiting on a response or anything. But I thought if you were compiling a list of thin hanks, I'd better leave my name on there.

[lovesbabysquirmy]

Will we be including the other members who originally posted about DH's selling practices in Customs ever make it on this list eventually as well?  I know there were many members sharing that they were sold underweight hanks and similar issues to what this TS thread has gathered! 
The Mods are working overtime with this.  It has been advised if anyone has a problem to please post here. We can not seek out every member who has had an issue. I am sorry.

[Zaphy]

I suppose I should add my issue to the list... I ordered a tool back in August, during that missing assistant craziness. The hair I'd ordered with the tool came, but the tool never did. Having heard about the communication issues everyone else was having, I chose to wait a little to try contacting her so that in theory she'd have time to get caught up on the backlog before I added to it. I contacted her shortly after Thanksgiving, and received a very nice response a couple days later explaining the situation, saying that the tool was out of stock, and asking me to please tell her if I'd prefer a refund or a gift certificate for the amount. I responded that same day, didn't receive a response (I assume because the communication blackout had taken effect), sent another reminder email a little over a week later, again no response, and decided to then wait till after the holidays when things died down a bit more. I've sent another email today since I saw the coupon code she put up in Customs, hoping that means she's got the time to check her email again but we'll see.

So I guess it would be Zaphy still waiting on a refund promised 1 1/2 months ago for product ordered 5 months ago

[ponylady]

Thanks Zaphy!  I have added you.

Starly did you try contacting her? And how many hanks were you underweight on?

[Starly]

I did reecntly, and I ordered 6 hanks and all were smaller than previous orders.

[NichiTsukinoko]

I just wanted to let everyone know that the dollyhair facebook page was updated today.  She deleted everyone's complaints including mine and she still hasn't sent me a response in any format.

[WinterSparkle]

well that sucks, nichi... that means she deleted mine too i guess

[Ringlets]

That doesnt sound good Nichi -she needs to adress the complaints , not delete them   (ok I know thats stating the obvious but this issue is getting crazy now   )

[starbritesprinkles]

I received hanks that appear smaller than usual, but as I've no way to weigh them to be sure, I've not attempted to contact her.

[NovelNerd]

I will chime in and say my hanks were shorted. I bought some around Christmas, but I don't need to be added to the list. I didn't send in a complaint since some of the hanks I bought were for another member. I didn't intend to return those. Just thought I would mention it.

[PandaBerryInSpace]

I've also received some thin hanks. You don't need to add me to the list, since I did manage to complete the ponies with the hair, but it was very difficult as I had to use much less than normal.