this is non pony related, so i hope this is ok here
I sold something on ebay a while ago. It wasnt the right size for the customer, so she returned it and the money was sent back to her. my money left my account so i assumed all was well.
I got a message from the buyer that her money had not gone through, so she thought. She has never dealt with a refund before and is really confused.
I just wanted to know if anyone had any thoughts. PAypal customer support is no fun... and with previous incidents with them, i would just prefer to be able to fix this myself.
Does paypal send a new amount on your account or do they just put it in the same place as where the money came from... like ...grrr.... hard to explain. Do they make a new transaction? or do they just modify the old?
thanks in advance! (i havent really dealt with refunds with paypal before either, cuz i usually forget i can return things... ^_^ )