She was buying 6 ponies and a plush and was suppost to send payment yesterday, but she decided she didn't want the plush today and that she didn't want the show stable either. I told her that was fine as I had been unable to get a quote for the show stable yet anyway due to not having a box to post it in. She then told me she thought the stable was included and I informed her it wasn't, I thought she knew that because she wanted to see pictures before agreeing to buy it and as I said, it was in storage at the time.
Well that was when she told me that the price the postage was too high for only 6 ponies, I told her it would be lower without the plush and that I'd get her a new price and postage quote when I can get things weighed on Monday. I feel awful for what happened as I hate to disappoint her so I want to resolve things as quickly as I can.