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She's out in Singapore????????????????????????? Where did you find her!? Hasbro Singapore said the launch is next week. :O I guess I should never be too trusting.
Toys R Us sent me an order confirmation and then a few hours later, they sent me a cancellation message. They said they failed to fill the order in a timely manner and are now attempting to cancel my order, according to regulations of the FTC. If they are successful, I'll get a cancellation confirmation. If not, I'll get a shipping confirmation.What does this mean? They haven't oversold her, have they?
Quote from: Pony Adventures on December 19, 2013, 03:48:19 AMToys R Us sent me an order confirmation and then a few hours later, they sent me a cancellation message. They said they failed to fill the order in a timely manner and are now attempting to cancel my order, according to regulations of the FTC. If they are successful, I'll get a cancellation confirmation. If not, I'll get a shipping confirmation.What does this mean? They haven't oversold her, have they?Call them. Unfortunately anything else is pretty much speculation. Was there a date on the item during pre order. I am assuming your FTC has similar guidelines as we do. Basically if there is an unexpected delay on an item, the company is legally required to seek permission from those who have pre ordered to accept the delay. For some companies, in cases where there are massive quantities of pre orders, it is in fact easier to simply refund every order and ask people to reorder when there is a new delivery date. The process of checking with everyone and then refunding some and not refunding others and then having some people potentially claim they were not well informed either way is inefficient in man hours and $$. I would "guess" there has been a delay in having enough of her to fulfil pre orders - boat late from China or something more complicated perhaps. I would call them and ask if it is something as simple as that. Although be prepared for customer services to perhaps not know if and when she will be relisted.
Quote from: hathorcat on December 19, 2013, 06:33:50 AMQuote from: Pony Adventures on December 19, 2013, 03:48:19 AMToys R Us sent me an order confirmation and then a few hours later, they sent me a cancellation message. They said they failed to fill the order in a timely manner and are now attempting to cancel my order, according to regulations of the FTC. If they are successful, I'll get a cancellation confirmation. If not, I'll get a shipping confirmation.What does this mean? They haven't oversold her, have they?Call them. Unfortunately anything else is pretty much speculation. Was there a date on the item during pre order. I am assuming your FTC has similar guidelines as we do. Basically if there is an unexpected delay on an item, the company is legally required to seek permission from those who have pre ordered to accept the delay. For some companies, in cases where there are massive quantities of pre orders, it is in fact easier to simply refund every order and ask people to reorder when there is a new delivery date. The process of checking with everyone and then refunding some and not refunding others and then having some people potentially claim they were not well informed either way is inefficient in man hours and $$. I would "guess" there has been a delay in having enough of her to fulfil pre orders - boat late from China or something more complicated perhaps. I would call them and ask if it is something as simple as that. Although be prepared for customer services to perhaps not know if and when she will be relisted.Thank you! This is fantastic information. They told me that they had, in fact, shipped her. They gave me a tracking number and everything. So I suppose my panic was unjustified. Oh I am so excited though that she shipped. I thought it would be January before I would even get charged and here I will have her within a week!Has anyone else had shipping confirmation on theirs?
Wow, I had no idea she was so huge!