The MLP Arena
TCB => Trader & Shipping Support => Topic started by: RedheadedBeauty on May 21, 2012, 04:40:59 PM
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Her MLPTP id is http://www.mlptp.net/forums/members/michie.html (http://www.mlptp.net/forums/members/michie.html) Michie
Okay so I've got yet another ebay problem. Yay for my wonderful luck lately. It's almost enough to make me want to run screaming. Okay enough of that on to the problem.
I saw a few auctions on ebay that I was interested in all from the same seller. Seller claimed they combined shipping on their listings but I emailed then to ask and make sure and they said they did. Okay so I ended up winning a few auctions, 6 in total from May 17- 20 2012. Asked for a combined shipping total. We are both in the US. Shipping came to $20 :shocked: What??? Sent email asking why so high and this is what I got in response.
May-21-12 08:48 AM
Dear redheaded.beauty,
I'm going to need your payment for your item in the next 24 hours. Please let me know if this is a problem, I'd like to ship your item to you ASAP.
- xvxmichiexvx
Didn't reply to that one because they sent this one right after. Plus I'd already asked for an invoice total.
May-21-12 09:03 AM
Dear redheaded.beauty,
forget my last email lol I didnt realize you had all these other things. I'd be happy to combine the shipping for you.
I will send you an invoice shortly
- xvxmichiexvx
Guess they got my invoice because they updated the shipping to $20 combined. After seeing they I asked why it was so high.
May-21-12 13:58:39 PDT
Dear xvxmichiexvx,
Hi I'm not trying to be rude but I saw the combined shipping total and I'm a bit confused as to why it's so high.
- redheaded.beauty
May-21-12 14:08:55 PDT
Dear redheaded.beauty,
also by themselves I send them in an envelope, boxs are a lot more bc of weight and pricing, I still took off $5
- xvxmichiexvx
May-21-12 14:14:45 PDT
Dear xvxmichiexvx,
I checked the weight on that amount of ponies 5 adult and 1 baby and your amount is over double what it would coast to ship 6 ponies I think that's a bit excessive not to mention at that weight the cost the same to send in a padded envelop as they do a box.
- redheaded.beauty
May-21-12 14:18:30 PDT
Dear redheaded.beauty,
its not the same amount to send a box an envelope. so I don't know where you are gettin your information from.
I also noticed a few of your bids were placed seconds before the item ends.
also, payment is due within 3 days and some of your items were over 3 days after winning bid so I'm already letting some things go.
- xvxmichiexvx
May-21-12 14:24:57 PDT
Dear xvxmichiexvx,
And I talked to you first and asked about combined shipping which you claim you do. I used ebay's shipping calculator as well as the usps shipping calculator. Both showed at that weight it could be sent at the same rate. I don't understand what time I enter a bid has to do with anything. I bid won the item asked for a combined shipping quote so I could pay and now you want to charge me more so you get more money per item? That's against ebay policy. Actual shipping cost is what you can charge not what you feel you should have gotten for each item before shipping was factored in. I'm trying to be reasonable but you choose to start those items at 99 cents so that was the lowest you'd take for them. You got that or more on the items.
- redheaded.beauty
May-21-12 02:46 PM
Dear redheaded.beauty,
Letting you pay after 3 days was the 1st time I have ever let that slide, and now you have ruined it for everyone else.
My listings also say 'discounted' shipping and not combined, therefor it is at the seller's discretion on how much you save on shipping, in this case you save over $5, therefor nothing I have said or done is against any policy. You are also forgetting - I am now throwing these items in a box and shipping them out the door. Cost of ink, paper, tape, glue, bubble wrap, and the cost of cleaning up the items before I send them out are not monies you are factoring in.
I'm not going to go back and forth with you about this anymore.
- xvxmichiexvx
At that point I contacted ebay. They reported the member. The woman I talked to was laughing at the messages. She told me to contact her once more and try to get the shipping straightened out. Said if we couldn't they would take any unpaid item off my history but still. I wanted the ponies. Now I'm kind of scared to get them. Who knows what might happen. I have perfect feedback and don't want it harmed but this is really ridicules. I can't pay that shipping it's like admitting I'm wrong which I'm not dang it. I looked it up it's all over ebay that excessive shipping charge is against their policy. Here's my last message to them. No response as of yet.
May-21-12 04:00 PM
Dear xvxmichiexvx,
From your listing page
53.gif45.gif46.gif
Please feel free to look at my other pony items! Some of my items are free shipping and some are not, so I do offer combine shipping.
If you are not from the USA please email me so and we can see how much international costs are.
Please email me if you have any questions :)
Also ebay's policy is 4 days before you can open a case.
I would like to continue this transaction but in a fair manor. Your shipping is excessively over charged which is against ebay policy. Ebay's shipping calculator shows this to be the correct shipping cost.
USPS Priority Mail® $7.26
Estimated delivery 2-3 days
If you would please change the shipping to the correct postage it would be greatly appreciated.
Thanks you.
- redheaded.beauty
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In the time it took me to post this I received a response to my last message
May-21-12 04:35 PM
Dear redheaded.beauty,
I need monies to go towards ink, paper, bubble wrap, time it takes to put them together, cleaning agents, ect... so it costs more than just combine shipping, hence shipping discount.
- xvxmichiexvx
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Ugh I had a similar problem a couple months ago, unfortunately I didn't realize the overcharge in my case until the items were sent to me. I did report the seller but wasn't able to get a refund. I don't know what some of these people are thinking. $20-7.26 = $12.74. This person is paying herself above minimum wage to pack a single box, and now wants to claim it's for ink and cleaning supplies? Right. It costs like 5 cents to print a piece of paper. Soap we'll say is $3. Bubble wrap is free if this person is smart enough to recycle, and if not it still works out to something like 10 cents a sheet if you buy a roll. This does not add up to $12.74 for ONE customer and it's insulting that she thinks you aren't smart enough to realize it. It's a good thing you already talked to an eBay rep and got assurances that it won't damage your user reputation if you don't pay, because it sounds like this person isn't going to budge on her horrible math.
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Sorry to hear you had to deal with such an issue. It is insulting when they act as if you're the one with the problem because you don't want to pay such an extreme amount in shipping. Waht I can't get over was the comment about 'I choose to combined shipping so I can charge whatever I want." Nope, not how it works. I can understand a bit off on shipping but almost $13 dollars? I could use that to buy allot more ponies!
Here's the latest message. I haven't replied to her last two.
May-21-12 04:43 PM
Dear redheaded.beauty,
not to mention box cost as well
and not all your winning bids have combine shipping, most are discounted
- xvxmichiexvx
Um boxes are free if you know where to get them. Anyone who has ever moved knows this.
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Maybe they are using Priority Shipping?
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Nope says first class but priority is still only $7.26 and it's shipping inside the US. Not to mention it's not just shipping they're charging me for all types of things plus cleaning the ponies before shipping, the fact that I bid at the last minute, and the selling price was apparently lower than they wanted. It ebay if you want that price either start it that price or put a buy it now don't charge the buyer more because you didn't get what you wanted.
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:crazy: that does sound like excessive shipping costs, and I dont think ink, paper etc would add up to that amount :whoa: You already contacted ebay about her (which is what i would have done too) , so if you want to back out and have done with this, then its going to be ok. She cannot leave bad feedback for you ;) If you still want your ponies, unfortunately this person isnt going to budge on the shipping price, so you will have to pay up (obviously if she doesnt send the ponies then open a case on her) , but then leave appropriate feedback and comments later. You'll be able to see exactly how much the shipping costs are when you receive the box :awake:
I'm sorry you are having to deal with this stress :hug: please let us know what you decide to do
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If they wanted to charge a handling fee to include the cost of packaging supplies they easily could have. But adding it into the shipping fees is not appropriate because it gives the buyer a misleading estimation of the costs. It's true that sending a box rather than an envelope can be more expensive if you use an oversized box with tricky dimensions. But surely not that much. I think you are right I think they are just trying to pull a fast one. I do hope it gets worked out quickly in your favor and the ponies arrive safely and well packaged.
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I don't understand this at all! As a seller, I ask enough for my items themselves to cover paypal fees, and shipping materials (which comes out to $1-2 at most), and then I charge exact shipping cost. I don't get it when people try to add gas, soap, tape and everything else on top. Those are your expenses for selling, so just factor them into the items themselves and be happy with it. Ok, rant over.
I'm sorry you have to deal with this jerk!
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Ug, I'm dealing with something similar. Shipping was $7.00 for a flutter. I figured for that, I'd at least get a box. nope, they payed $1.61 for an envelope. I've email them with no responce.
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Ug, I'm dealing with something similar. Shipping was $7.00 for a flutter. I figured for that, I'd at least get a box. nope, they payed $1.61 for an envelope. I've email them with no responce.
*hugs* I had that happen recently too. Paid $5 for shipping on a mib g3 figured I'd get a box nope pony was wrapped in brown paper. Seller said it was fine since the box wasn't mint to start with. I'm sorry not mint and completely destroyed are to different things which was what happened when I finally got the pony. It cost them $2 to ship the pony that way. Thanks allot! *gurr*
Thanks Ringlets I didn't know she couldn't leave me bad feedback. That's very helpful to know. I've been worried they were going to mess up my perfect feedback.
I don't know what is up with ebay sellers but I'm about to be done with sellers who don't have a ton of positive feedback. These new sellers are just horrible.
I understand a dollar or two for handling even packing materials but a list it in your auction, b let a person know when they ask about combined shipping and c don't try and charge one person for all of your packing material. I mean really for $13 I can get some packing material together. I just always factored that stuff into a cost of doing business category.
It's not even just the packing material they're trying to charge for I feel like I'm being charged more because they didn't get what they wanted for the ponies themselves.
Dear redheaded.beauty,
I have to factor in boxing and packaging. you are getting a great deal with each pony being less than 5 each so I'm barely breaking even
- xvxmichiexvx
Dear redheaded.beauty,
its not the same amount to send a box an envelope. so I don't know where you are gettin your information from.
I also noticed a few of your bids were placed seconds before the item ends.
also, payment is due within 3 days and some of your items were over 3 days after winning bid so I'm already letting some things go.
- xvxmichiexvx
And comments like that. What does me putting in a last minute bid have to do with anything? And the three day things we'd already discussed that I was looking to buy more than 1 I won the first on on the 17 and the last on the 20th requested combined shipping afterwards that's 3 days yes but three days and someone is trying to pay for the items they are trying to buy. Ebay doesn't even let you open a case until the 4th day so whats the big deal? If it was a week I'd understand but 3 days when you know they are looking to buy more I think you're being a bit unreasonable but maybe that's just me.
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Excessive shipping and handling fees are against Ebay policy, period. Hope this gets straightened out for you!
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Im so sorry you have to deal with this :hug: So unfair!!!
I don't live in the US so don't know too much about shipping costs there, but if im right the real shipping was $7ish and you needed to pay $20?!!! That more than twice as much!!! :hmm:
How on eart does tape, bubble thingie etc need to cost $13? Its not like you use a WHOLE role of tape or something. And cleaning stuff?! Why do they charge you for that??!! Such a lame excuse for asking more money.
Oh, you bidding in the last minute on these items... :lmao: What does that have to do with anything?! That almost makes me laugh! I think i need to remember that one: if you bid last minute it costs extra. New Ebay rule i suppose.. :nuts:
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Oh, you bidding in the last minute on these items... :lmao: What does that have to do with anything?! That almost makes me laugh! I think i need to remember that one: if you bid last minute it costs extra. New Ebay rule i suppose.. :nuts:
That made me laugh thank you. I needed to smile.
Dear redheaded.beauty,
ok so,
it is the sellers discretion to discount shipping for multiple items.
I'm under no obligation to charge you the price that you want for shipping.
If you are not willing to meet the shipping AND handling responsibilities then I will have no other choice to relist my items. I have already called eBay by phone about this.
I will give you another 24 hours for payment.
- xvxmichiexvx
Umm if you say you combined shipping than do it. Not that hard. I'm not stupid I know if I'd paid for them separately they would have still ended up in the same package so why not just start like this. I couldn't help myself I had to respond to this one.
Dear xvxmichiexvx,
And what did you tell ebay? Did you list all the reasons you were excessively over charging on shipping for? Did you tell them you were charging more on shipping because you felt you didn't receive a high enough bid on the item? Did you talk them you're charging for cleaning the items as well as ink, paper, bubble wrap, time it takes to put them together, cleaning agents. Because I'm sure if you listed all of that out they would have politely pointed out that you cannot excessively overcharge on shipping for such things since it is against their policy. Also in you listing it mentions only shipping not handling which you are suppose to disclose. You as the seller are required under ebay's rules to charge a fair shipping price the actual shipping price of and item and a reasonable handling fee if you disclose that you charge one. Please take the time to read ebay's policies and understand that what you are doing is in fact against their policies.
- redheaded.beauty
Dear redheaded.beauty,
I told them everything I told you and if you don't pay you won't be able to buy from eBay for a set amount of time.
- xvxmichiexvx
Well they opened an unpaid report on me. I hate that. I've only had one item like that happen before and it was because they listed the wrong item and we were trying to work it out. That transaction was canceled when that person realized they had in fact listed the wrong item.
*gurr* I'm so mad but I did kind of get a kick out of them saying they told ebay everything thing. Really? I so highly doubt that since ebay was laughing about their reasons and charges yesterday while reading those emails that say everything.
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Call Ebay back and see what you need to do next. Point out all the stuff they are trying to charge you for, especially any paypal and ebay fees, which according to Ebay TOS, they cannot do. Don't forget to include the part about not getting what they wanted for it and in your corspondence with the seller, don't mention leaving bad feedback. I recently had a lot of 59 ponies shipped to me for $20, so they're just trying to milk you for every penny.
Oh, and my seller finally responded, refunding me $2.00.
Here was her message:
Shipping charges are estimated to the best of my ability. I have no idea who's going to win an auction, and it costs different amounts to ship different places. Even though I was able to ship it for less than $7, I had to buy the shipping envelope, I had to pay a fee to eBay based on the $7 i received for shipping, and I had to pay a fee to paypal based on the $7.00 i received, so what am I left with? an extra dollar or 2? I will send you back $2 and I really am not expected to do that. Thank you
Really? lol. I'm a seller too, though I figure the cost of shipping and handling into my auction, I've never charge more than a $1.00 - $1.50 for handling.
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Isn't it still against the rules to charge buyers for ebay's fees? A small handling fee is allowed, like you're talking about CA... but I thought at one point it was EXPRESSLY forbidden to list ebay fees as something a seller charges a buyer for?
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Yes I guess I should contact ebay again. *sigh* I really feel like they should have stepped in and said you can't do that after one phone call but guess not. I remember a time when I never had a problem on ebay.
I'm glad you got some kind of response out of your seller but dang $7 out of $20 and they give you $2 back that's horrible. I don't sell on ebay but I do here and I'm sorry but I factor in the stuff in need into the sale price. I reuse boxes, I hunt boxes down, stores throw them out all the time and love it when you take them off their hands just so they don't have to deal with them. I can't understand the ink and tape and such are you telling me you never use that for anything else but ebay? And I absolutely refuse to pay for cleaning supplies!
DemonicSymphony
Yes it is completely against their policy to charge your fees in your shipping cost. It's wrote all over their rules. I don't think this person has ever read the rules or just absolutely denies that they apply to her.
By the way I love you avatar. I was watching that movie yesterday.
I did send this through the unpaid item area just so there was a record I was trying to work things out. I hate how you only says pay or contact there. They should have an area where you can present some evidence to ebay as to why things are going wrong.
Dear xvxmichiexvx,
I would gladly pay for all of my items if you would follow ebay's policies and not charge over excessive shipping charges. You said you combined shipping and yet you are charging me over double what the shipping should be. I am not required to pay you for cleaning the items. I am not required to pay more in shipping because you feel you didn't get what you wanted for the item. I am not required as ebay's policies state to pay an excessive amount in shipping because you are trying to over charge me. Please use the ebay shipping calculator or the usps shipping calculator to figure out the correct and fair shipping charge. Thank you.
- redheaded.beauty
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Oh crap ClosetAvalanche, I'm starting to wonder if maybe that is the same seller I dealt with?? Is she from New York? The seller I was dealing with had the same weird justification about different amounts being paid for different destinations, and I was like, hrm... it doesn't cost $9 more to ship anywhere in the U.S.
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Ugg.. this seller oviously needs a 101 in ebay selling. She has made every mistake there is in completing a transaction.
It is not your responsibility to make up the sale price first of all with shipping. If she wanted more for the item then she should have started it out at a higher price. As far as her cleaning products, again the item should have been started out at a higher price. And then her expenses concerning shipping materials makes no sense?? She is oviously only using one box and if (and I mean if) she uses bubble wrap, she would have used it anyways had she sold the ponies to six different people.
Now onto her emails...she should never had admitted she is trying to make up her ebay and paypal fees. This is a big No-No as far as ebay is concerned. And you should report and forward them to ebay. Do not let it go!!!!
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I've reported her and the listings but how do I go about forwarding the emails to ebay? I've never had to do that one before though the person I talked to at ebay yesterday was reading them.
They only gave me till the 25th of May to pay I thought cases always got 7 days? If I don't pay which I'm not unless she revises the shipping to the correct amount will ebay contact me on the 25th and ask me why I haven't paid or just close the case?
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Glad i could make you smile! :)
I sooo agree with ClosedAvelanche. Please contact Ebay, tell the selller you wish to not continue this business, as they are not trust worthy. Im sad you won't get the items you wanted, but continuing this deal could only end up more ugly.
I think they treathend you with the "and if you don't pay you won't be able to buy from eBay for a set amount of time."
Also report this with Ebay. These are the moments i wish i had more english vocubalaire, i'm getting so angry at such sellers, but my english isn't good enough to explain better or help more out. I really hope Ebay agrees with you (can't imagine they won't) and this mess gets cleaned up :hug: Offcourse ended with a lovely negative feedback from your side to hers :) Sorry, she's just asking for it!
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Oh I'm so glad someone else read that as a threat. I wasn't sure if I was just being over sensitive because of the situation. It really helps to talk these things out. Thanks so much for all of your amazing advice and support. I'm going to talk to ebay again I just wanted to let a bit of time pass since my last try at communication first so I didn't look like I was jumping into it. *gurr* I really hope they can do something to help and you can believe me I will be leaving appropriate feedback for this 'seller'
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*Off Topic*
Thanks RedheadedBeauty after closely looking over her listings she has stolen text and images from my listings.
I am not a happy camper right now :mad:
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Sorry Ponyland! *hugs* I hated finding that but I'm glad I did. I would hate for someone to mistake you for her or worst her for you. That Baby Surprise really was a surprise!
Wow I compared you ponies to her ponies and she says almost the exact thing word for word on them. How crazy is that!!!
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:hug: It's ok.
Let's just hope she works things out with you. I am not sure exactly how it works when you report a seller for excessive shipping.
I have been trying to look it up for you but with no luck! I will keep trying though.
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From what I can figure out it's just a mark against the account I think. Hope it's more than that. Hope they do something for you since she's stealing all listing information.
I've got something else strange happening with this case. She listed a tracking number on all my items then opened an unpaid item case. You'd think ebay would find that part a bit weird but who knows what they think.
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Ohhh...I'm sorry you are having so much problems with this seller! If a seller says that they are factoring in ebay or paypal fees, gas and such...it is against ebay rules! Please stay on top of ebay, ask them about the emails. I'm sure they can access your account and get the info.
Oh and if they shipped priority...then the box is Free!! LOL...just thought that was so funny! I had a buyer purchase about 16 individual ponies from me...he asked to have them shipped priority so I used a medium flat rate box and only charged him the actual shipping charges. So them charging you $20 for 6 ponies is so horrible!
Best of Luck and please stay on top of ebay. Ask plenty of questions and make sure they fix this ASAP. And no she can't leave a neg on you since she opened a case.
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*gurr* Ebay wants me to pay so I can leave negative feedback. Says that's the best thing to do so it warns other members! Why not just put a little note next to be name to give everyone a heads up instead! Anyone else have a suggestion on what to do? I really don't want to pay this horrible girl!
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Have you contacted eBay over the phone or only online?
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I would tell eBay that you will pay for the items plus exact postage once they arrive, otherwise you will refuse the package and send them back, but you will not pay her the inflated price she's demanding now. It's crazy that she already shipped them. Whatever you do, do NOT pay for the inflated postage price; eBay will do nothing to refund you the excessive cost. I had to find that out when I went through this.
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babystarz it was you who had to deal with this too, I couldn't remember who it was.
But BS is right don't pay for it and I highly doubt she has shipped it. The worst case scenerio that will come of this is if you don't pay you will get a strike. And noone will even know you have one. They don't post it anywhere on your page.
I don't think it would hurt to phone ebay again if you have not already. I know you said they read her emails but did they read the one where she admits to making up her paypal and ebay fee's with her excessive shipping. Because that will be the one that breaks the camels back.
And sure ebay wants you to pay because they can't collect their fee's off of it if you don't :mad: I am sorry but if calling them again does not straighten this out, I would take the strike. It's not like you are making it a habit to not pay for your items so like I said one will not even matter.
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Hubby out his foot down on that and said there's noway we're paying for cleaning products! Haha that's the one that really gets to him. I may try ebay again I've gotten to different answers on something but both wanted me to leave negative feedback but only one said I had to buy them to do that.
Since she opened a case I can leave negative without her doing the same to me right?
Can I leave negatives on the ones that don't have a case on them or do I need to wait for a case to be opened first?
I don't think she's actually shipped them yet but I do think she went ahead and printed off a shipping label while we we're going back and forth over this which I find funny. If she thought she was going to win me over with her wonderful personality she's seriously wrong. I do hope she already paid for the shipping so she's out almost $8. Haha I'm sorry I know that's mean but dang it I want at least something to mess her up.
@ babystarz
*hugs* Sorry you had to go through this too. If they update on the tracking and it shows it's actually been shipped then I'll be demanding to pay only exact shipping or returning it. Thanks for the idea.
@ Maniah
Only over the phone I don't know how to contact them online I can't find an email address or is there another way I should do it?
@ ponylady
I'll try once more but I'm ready for the strike. I'm in the right here it's all over their policy that I'm right so if I have to take the strike so be it. I can't pay her though I feel that would be admitting she can do whatever she wants and dang it I will not do that.
Did you ever get in contact with ebay? Did they at least help you out?
Aslo I've found this ebay member as a new member on the MLPTP if anyone wants the name I'll give it to you or if it's okay I'll post it here.
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I think adding the name is best so that people can know to keep an eye out in the future.
And Im glad you are talking to them on the phone. I trust that much better than the computer.
If you do find a way to leave her feedback, then you should. Ebay has a rule against leaving false feedback. As a seller, she can ONLY leave you positive feedback. The worst she can do is click the button to leave you positive feedback, and then write something negative in the spot. There are no star ratings. If that happens, you can report it to ebay to have it removed.
I would stick on top of this and keep calling ebay. Point out to them how she was trying to make up for her fees. If you can get her in trouble for this, then I think you should. Maybe it will make her start playing fair, and make ebay a safer place for other buyers in the future.
I hope she reads this thread and realizes the error of her ways.
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Okay I feel blind can someone please point the the exact spot where she says something about fees I can't find it.
Thank you so much about telling me that about the feedback I've been super worried about that. Makes me feel so much better knowing my feedback won't be harmed.
I'll try them once more and see what happens. When I called last night the girl was just kind of 'what you gonna do' attitude I liked the one before better who thought it was funny and told me to just leave negative feedback even if I didn't pay. Maybe I'll get another one of those or someone this just completely ticks off. I really need one of those.
I'll add the name to the first post so more people see it.
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Ahhh..good old ebay reps. :blink:
Honestly it really does matter who you talk. Keep trying ;)
I am sorry but she is grossly overcharging you and she needs to get over it or she will not be selling on ebay long. Plus since she takes it upon herself to copy and paste text and images from someone else's listings I have no sympathy for her. It may sound harsh but I worked hard on my templates and I do not take to it lightly anymore. She's lucky I didn't report it and I gave her the chance to fix it, next time I am not going to be so nice.
I am curious as to what her ID is over on the TP. Did you add it to the first page? Also I would edit your title of this thread with her ebay ID.
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Is her ebay ID the same as her TP one? :(
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Her MLPTP id is http://www.mlptp.net/forums/members/michie.html (http://www.mlptp.net/forums/members/michie.html) Michie I wanted to make sure it was okay before posting it.
Ponyland I saw how she changed the image on her page but not the layout or text. I saw it on a pony she re-listed that she's still trying to get me to buy.I can tell it's the same pony from a dirt mark above the eye.Can I report that as double listing? I'm really trying to get as much as I can so maybe just maybe ebay will understand that by not helping me on this they are really hurting their site since this girl has claimed she will do whatever she wants.I truly hope this at least helps one person from having to deal with this craziness in the future.
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Oh, wow. I really need to pay attention. I bought a princess wand from them- didn't realize it was them. They emailed me a few days ago to cancel paypal payment because it didn't go through and to resend- I did, but it's still showing pending. Not sure what's up with that. I really hope you get this sorted out.
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Becarefull I've been watching her account closely because of all of this and she seems to have a few auctions end with bids and then pop up again a day later for sale. I hope everything goes good with you but I don't understand the whole paypal didn't go through. Is that common? I've never had that happen before. *hugs* I've got my fingers crossed for you that everything works out best for you.
Did you buy from her on ebay or the MLPTP?
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Isn't it still against the rules to charge buyers for ebay's fees? A small handling fee is allowed, like you're talking about CA... but I thought at one point it was EXPRESSLY forbidden to list ebay fees as something a seller charges a buyer for?
Yes. The buyer needs to keep ALL correspondence with the seller in case ebay asks for it. You are not responsible for her fees, she is. It is against the rules to make YOU pay for them. It's HER responsibility to figure out the shipping costs. If she looses money, it's her own fault. You need to report her.
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Visit the Customer Service page and type in 'Handling Fees' It will be the first choice after that.
http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport (http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport)
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I have reported her for that but they haven't done anything as of yet only made a note on her account that only they can see. I also just reported her because on of the ponies involved in this she has up for sale Skyflier has the same dirty mark above the eye so I'm sure it's the same.
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Wow thanks for the warning :(
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I got charged $40 shipping once for some wallscrolls. The seller paid $12 to ship it without tracking when the postage paid was for with and the helpful people on the ebay community forums said it was my fault for not checking before I bought the stuff. Never did get a refund.
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are they allowed to charge you for ink and cleaning and all that junk? shipping cost, is to cover sending it to you. you shouldn't have to pay them for their office supplies. that's not what shipping means.
tell them to point out where shipping payment means: to pay for office supplies.
i bet they can't.
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are they allowed to charge you for ink and cleaning and all that junk? shipping cost, is to cover sending it to you. you shouldn't have to pay them for their office supplies. that's not what shipping means.
tell them to point out where shipping payment means: to pay for office supplies.
i bet they can't.
I think they can, so long as it's built into the item's price or as a generic "handling" charge. They can't tack it on at the end and they certainly can't explain that's what it's being charged for! That's part of the cost of running a business and isn't the buyer's responsibility, but sellers can try and recoup losses by adding like $.30 (random number!) to the item's start price to offset it.
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Oh there's no mention of a handling fee anywhere on her auction pages. She just decided since I was going to buy so much to screw me I guess. Not going to happen though and you can't charge for cleaning and cleaning products no matter what. Ebay really needs to enforce their policies.
Post Merge: May 25, 2012, 11:12:42 AM
Latest email and I'm so mad. Seriously who does this girl think she is! I haven't emailed her since the last one when I asked her to lower her shipping to the correct amount.
Dear redheaded.beauty,
Ha ha!
I love how dedicated eBay is to it's members, especially when other members try to screw them over like you.
With only taking up a couple minutes of my time...
I got your negative lying feedback removed,
A higher score
My money refunded
and complimentary services for the trouble you caused!
SO THANK YOU very much!!!
I will no longer ever do business with you again
I was told you are going to be reprimanded by eBay, so enjoy that :)
And I get to relist my items! (FOR REAL this time)
This will also be my last email I ever write to you, but at least I enjoyed this one!! :) :) :)
Think really hard and long about what you wanna say back, if anything at all, but don't think I will read it.
- xvxmichiexvx
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I'm sorry, but that's just disgusting. I wonder if eBay would actually do anything if you showed them that message.
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If that was sent via Ebay.. I would report her for harassment. Just sayin'. That was unwarranted and mean.
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Holy crap! Bid and bought 3 G2 ponies from her last week. I got them a moment ago and they appear fine. When I went to leave positive feedback, I looked back at this thread as the name seemed familiar and sure enough it's the same seller you're having problems with. :O. It's scary to see all these names on the beware list and know I once bought from them. Will be adding the names to my steer clear list now. Sorry some members are having problems :(.
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Thanks so much everyone for the support. I did speak to ebay again for the third time. That seemed to have gotten their attention. At first got was just the normal spill they give then I told them I had already called three times, told them how much shipping should have been, what all I was being charged for, told them she said she could do whatever she wanted and didn't have to follow policy, and finally told them she's listed the items again while we have an open case and I'm still entitled to buy them that got their attention. Said they would do something about that part for sure since that is completely against their policy. Yay maybe they're finally going to do something about this person though they keep telling me my account is not in jeopardy since she keeps treating me with that.
@ plushroo I'm so glad you didn't have any problems. I hope you didn't pay an arm and leg in shipping either.
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I'm sorry, but that's just disgusting. I wonder if eBay would actually do anything if you showed them that message.
Definitely disgusting. Ebay needs to keep an eye on her. :angry:
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:O
I am so sorry you are going through all this! When I read that last email I almost went to her ebay page to see if I couldn't do something myself (which I can't, sigh). That was unwarrented and mean. And listing the items when there is still an open case!?!?!?! I sure hope ebay does something about this!
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Attitude, much? Hope you manage to sort it out with eBay :hug:
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I hoping so. That seems to have gotten their attention since it's not just me she's messing with now it's all of ebay anyone who bids on those ponies that are still mine to buy. I'm really hopping something is done because she's stated so many times she doesn't have to follow ebay's policies and I really don't want her to do this or worst to anyone else.
Thanks for trying to help Sabathamk! It's so nice to know people out there generally care about things like this.
Oh yeah total attitude and I'm better than you and above everything and everyone. I really can't stand people that act as if nothing applies to them and they can do what they want. Ebay really needs to put a stop to this it's hurting their reputation in my opinion letting her get away with all of this.
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I suggest that you should try to keep on top of it. If you call eBay and get one support member, ask for supervisor. Make someone listen to you. Shipping does NOT mean a made up expenditure list. If she wants to charge extra for such things she should have started the bid at the cost of covering those things, (which is obviously bogus charges).
Make sure you talk to an eBay support supervisor and tell them you have the entire conversation, make them calculate the shipping to prove her fraud...good luck
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Oh my goodness! I found two ponies on eBay today that I decided to go ahead and watch. I've been wanting Galaxy and Powder for a long time and got excited when I saw them there for only 99 cents each, so I wanted to read the shipping information and see if they combined. Nothing was mentioned so I contacted the seller.
I just got a message from her now saying she offered a "shipping discount" and that sounded both fishy and familiar... thank god for the Arena. I'm not going to deal with her and I think this thread may have saved me from an awful experience!
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:whoa: that last email from her really was disgusting! her attitude sucks, and her disregard for ebay policies and for good manners.. it makes me feel sick! :throw: :stressed: :enraged: :mad:
I hope that ebay does something about this. I cant believe they would just let this slide. Personally there is no way that I would ever want to deal with someone with her kind of attitude
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Bit narsissistic, isn't she?
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I'll say! That's like saying the ocean's a "bit wet", Rybett! XD
I can't believe her attitude and will stay FAR away from her. It's disgusting, the amount of cruel, entitled people in this world.
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I don't know why people do that with combined shipping. Seriously, they should just say in their auctions that they don't combine shipping.
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Thank you all! I will ask for en eBay support supervisor next time. I should have done that the first time but it completely slipped my mind. Not to mention I thought it would have been handled by now.
@ Rachel-Eyes I'm so glad this topic helped keep you out of a similar situation with her. I'm not sure what kind of discount you would have gotten since mine was suppose to be a combined shipping. *hugs* Keep your eyes out I'm sure your ponies are right around the corner and it will be a wonderful experience.
@ RockinPrettyBeats she did say combined shipping in her auction not to mention I emailed and asked her before bidding as well but I completely agree if someone doesn't want to do it, which I can't understand why not, thy should clearly say so. And personally i don't know anyone who doesn't love to combined shipping just to save themselves the aggravation of individual packing.
Bit narsissistic, isn't she?
I'll say! That's like saying the ocean's a "bit wet", Rybett! XD
I can't believe her attitude and will stay FAR away from her. It's disgusting, the amount of cruel, entitled people in this world.
You to made me laugh. thanks for that!
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So I called ebay again, 4th time, Finally getting somewhere with them I think. They reported her for multiply violations this time and told me she didn't get her fees back like she stated in the last email to me. Makes me feel a bit better. I'm still mad they removed my feedback for her but I'm sure she lied to have that done. Not like she hasn't lied before. Nice to knew she at least hasn't gotten everything she wanted though I still can't figure out why they are letting her repost the items, though at least by doing that they can't tell me to go ahead and pay. Its kind of tempting since she did relist them just to see what would happen.
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Aww, glad we could make you smile! :) Also happy that eBay finally seems to be listening. I really hope everything gets worked out for you.
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Thanks! Yeah I think me telling them over and over again that she keeps saying she isn't going to follow ebay's policies because she doesn't have to because they won't do anything to her has finally got their attention. Nice to know that's what it took. :argh: :wacko:
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Eurgh, I read what they wrote to you, sick person. I'm glad they are going to be black listed!! x