The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Gizmo on October 11, 2013, 12:27:49 PM
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Sternenstaub was sweet enough to offer selling me an item from my want list back in May but sadly her package never got here, I informed her about this in July and she told me she'd check the tracking info and that she'd send a replacement if there was any problem.
I sent her 2 PMs and emailed a few times but never heard back, she's a really nice person so I doubt she's ignoring me on purpose, I also checked her profile and she hasn't logged on since July so I hope someone around here is still in contact with her and could help me get in touch?
Thank you.
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She is not active on here any more but is still on the Trading Post. I would try contacting her via PM there if possible. I believe I have an e-mail address for her, feel free to PM if you need it. :)
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I think Stern's not allowed to buy or sell on the Arena, right? Not really sure what happened, but the mods can probably shed some light on it for you :)
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I think Stern's not allowed to buy or sell on the Arena, right? Not really sure what happened, but the mods can probably shed some light on it for you :)
Really? that's interesting!
A few months ago one of the members made a post about having issues with her, and then a few more of us came forward about having had problems with Sternen, but i don't remember it being anything too serious (more like, lack of communication and such).
I hope you can get in touch with her, it's quite unacceptable for her not to answer your messages when you're out of money and the item!
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Awwww so frustrating! I hadn't heard anything seriously bad about Stern before... I mean, I know waiting for German packages takes FOREVER (4 months for me!) but it was a good transaction aside from the postal delay. :(
Hopefully the mods can give some advice...
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I found this thread on her: http://mlparena.com/index.php/topic,338864.msg911865.html#msg911865
You'd be best to try the TP to get ahold of her.
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Thanks BlueRose!
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I believe she also runs this German pony collector's website so you could try that. I think she is Baby Sugarberry there.
http://www.meinkleinespony-wichtelwelt.de/portal.html
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Yep she does run the German pony site. I remember we being pretty active so trying there might work.
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OMG :shocked:
Thank you for this, really. I have issues now, I have blindly just believed everything. Well that is certainly going to change.
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I had a really good deal with her. She offered me a gorgeous Baby Honeycomb for a great price and it came pretty quickly after payment. I've never heard a bad word about her. Hope you get everything sorted, OP!
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Thanks for the link BlueRose :bigups: - its true that Stern is no longer a member here at the Arena and her trades etc were prohibited. You can reach her on the TP, via email, or on her own site - the German one linked to here and yes she is Baby Sugarberry there.
I'm sorry to hear that people are still owed items by Stern though :( - who is owed and what is owed? Gizmo, Sirrii?
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I actually tried registering on her German site before starting this thread but for some reason my account was never approved, after failing to reach her via email and PM I was left with no choice except to ask here but I'll head over the TP and send her a pm over there.
Thanks a lot everyone for the responses, I really appreciate it.
Edit:
May I know her user name at the TP please? Sternenstaub and Baby Sugarberry were invalid.
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Her husband is registered on the "normal" German ponyforum (not their own called Wichtelwelt something)- she isnt. But this might be the last resort ;-) Just in case you cant get her through the TP.
Drop me a line in case you'd like me to send him a message.
xx
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Ringlets is correct Stern is prohibited from buying or selling here. I am sorry to hear there are still issues going on. :huh:
Her TP ID I believe is Zaradess.
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Thank you salemsparkler & ponylady!
I found her profile and sent a pm :)
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I had a really good deal with her. She offered me a gorgeous Baby Honeycomb for a great price and it came pretty quickly after payment. I've never heard a bad word about her. Hope you get everything sorted, OP!
I am not sure how many baby honeycombs she comes across (maybe alot) but I did a trade with her once I think last november. She got both of my ponies and decided she didn't like baby honeycomb after I told her the one I had was an offwhite/cream color. I knew she liked Near mint ponies. She then had the pony up for sale soon after. I have had this happen to me in trades and I don't take offense to it. I just thought I would mention it. I also did a private swap with her but she came through on her end twice since the packages were taking a very long time but that is what happens overseas. She seems nice maybe she got too overwhelmed with things. Who knows?
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I didn't realise she was Zaradess, I've had heaps of transactions with her on the TP, but nothing here - she's always been good to me, a little slow, but with Germany it's always rolling the dice with postage times.
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Thanks for the link BlueRose :bigups: - its true that Stern is no longer a member here at the Arena and her trades etc were prohibited. You can reach her on the TP, via email, or on her own site - the German one linked to here and yes she is Baby Sugarberry there.
I'm sorry to hear that people are still owed items by Stern though :( - who is owed and what is owed? Gizmo, Sirrii?
I'm waiting on a pony from her......
I commisioned her to make a custom pony for a swap back in April. I payed her $15.00 and sent her the bait to use and money to ship the completed pony back to me. She was slow with updates but kept assuring me everything was coming along great. Finally I pm'd her and said if she didn't ship it soon it would miss the deadline for the swap. I also asked for pictures. She pm'd me a few days later saying she had sent the pics to me asking if the pony looked acceptable but since I didn't respond she posted the pony so she'd make it in time for the swap. I asked for tracking information and for the pictures to be resent again since they were not sent to me. I never received a response. I've since sent two more messages but have heard nothing. No pony, no tracking number and no pictures. At this point I question if she ever made the custom. It's frustrating because I have bought several MOC ponies from her with no issues.
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just to add - in Germany there are quite a few Baby Honeycombs around - Ebay, Car Boot Sales. I am sure I sold about 3 or 4 over the past years - and mine were all from Boot Sales ;-)
xx
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I have been waiting now around 6 months for Baby Liquorice, Custom Baby Moonstone, one purse, rerooting tool....
This is what I remember :(
I am a member on her site and I have done most deals there, the purse/wallet thingy is bought from here.
I bought MIB Pony Bride and she said the box is in good shape. Yeah, exept a tear in the plastic and poor Brides nose has gotten something black.in it :( I told her that and she just said send it back. And the tear has come during shipping
I have done maaaaaany deals with her,.she has helped me with ebay and reshipped stuff to me. She is nice. I like her but this is too much!
I'm fed up 'cause I have waited for so long.. Many times, this is not the first.
And knowing this happens to others often too :( I'm just sad..
..
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I'm fed up 'cause I have waited for so long.. Many times, this is not the first.
And knowing this happens to others often too :( I'm just sad..
^
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I'm disappointed that others are also having trouble reaching her!
Mine was a small purchase, I bought Soap the duck from the Water Fall play set and was desperate to receive it before the end of May as it was meant to complete a birthday gift but of course it never got here and I didn't get a tracking number either.
I sent a PM yesterday but still haven't heard back.
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just to add - in Germany there are quite a few Baby Honeycombs around - Ebay, Car Boot Sales. I am sure I sold about 3 or 4 over the past years - and mine were all from Boot Sales ;-)
xx
I am sure there is. I thought there was anyway. -shrugs-
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I'm fed up 'cause I have waited for so long.. Many times, this is not the first.
And knowing this happens to others often too :( I'm just sad..
It's frustrating because it seems like over time there have been a lot of these issues. Delays, items not being sent, lack of communication... and yet 258 positive feedbacks and no negatives or neutrals. Things like this make me wary of the feeback system. How many other people are there with "great" feedback who have consistent issues like this? I think so often people leave positives because if the issue is eventually resolved they feel they shouldn't leave a negative. But when someone has several hundred positive feedbacks, buyers can't realistically go through and read the feedback details for every single one to see if there are any frequent issues or problems. I think people should be more open to leaving neutrals at least if there is a problem with a transaction :\
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Yes, but in my case at the moment I had (have?) many deals prosessing at the same time.
I think it is at least a little bit about fear.. If I say something will I get my stuff? If I leave neutral will I miss out many ponies in the future?
ANd the contrast, she is so nice! We talked other things than ponies too.. And then she does something awful..
Once she said my package was stuck in PO 'cause strikes.. I searched some google and newspapers and there was no mention. It could be true but it was after many other stuff..
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I think if people are scared to leave less than positive feedback because they think their seller will retaliate against them, then that says a lot about the seller - in which case they certainly don't deserve glowing feedback in the first place! Not necessarily in this case, but in general.
I'm not trying to single anyone out, this thread is just an example of how people can have a history of less than stellar performance and their feedback shows no indication of it. There are clearly a lot of people who don't leave appropriate feedback, due to fear or uncertainty or not wanting to be mean, and all it does is hurt the community. Someone can be nice and not be a good seller/trader. Someone can have been a member of the community for years and not be a good seller/trader. Being nice or beeing a longstanding member doesn't excuse anything, and people should not be afraid to leave honest feedback just because of those things. If your experience with someone has been less that positive, feedback should reflect that. Or else people can continue to have shoddy selling and trading practices and more and more people will be taken advantage of and disappointed, and they'll wonder "Why is this happening, this person has such good feedback!"
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I think if people are scared to leave less than positive feedback because they think their seller will retaliate against them, then that says a lot about the seller - in which case they certainly don't deserve glowing feedback in the first place! Not necessarily in this case, but in general.
I'm not trying to single anyone out, this thread is just an example of how people can have a history of less than stellar performance and their feedback shows no indication of it. There are clearly a lot of people who don't leave appropriate feedback, due to fear or uncertainty or not wanting to be mean, and all it does is hurt the community. Someone can be nice and not be a good seller/trader. Someone can have been a member of the community for years and not be a good seller/trader. Being nice or beeing a longstanding member doesn't excuse anything, and people should not be afraid to leave honest feedback just because of those things. If your experience with someone has been less that positive, feedback should reflect that. Or else people can continue to have shoddy selling and trading practices and more and more people will be taken advantage of and disappointed, and they'll wonder "Why is this happening, this person has such good feedback!"
so True , (: I never left her a positive feedback on one transaction for 2 ponies, one of the ponies arrived with a rub on her cutie mark, she said I could return her , and I declined, so I kept the pony and moved on, but she offered as well to open a claim with the postal service,since she did not send the pony like I received it , she said it must have happened in customs, so sometime later I inquired about the pony ,with no responses to my PM's , I emailed her and mentioned leaving negative feedback, this gets a response from her , an email ,explaining there was no outcome from the claim at the postal service and that if I want to leave negative feedback she will do the same :shocked:.
LOL I left it alone and I might be wrong but If I have to pay to return something nothing gets returned -_- ,Is better to keep the pony and not spend money returning it ..is a no no :|. but no feedback is better than "fake positive feedback "
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Wow...of course I don't know the whole situation here, but if she had left you a negative, would that have been considered malicious?
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Wow...of course I don't know the whole situation here, but if she had left you a negative, would that have been considered malicious?
Well I'm assuming she stated the truth on her story to me :) so It would have been bad for her If I have assumed the opposite
is just how the cookie crumbles sometimes
was the pony indeed sent perfect ?? was the malicious Customs smudge my apple on my Italian AJ ?? was there a claim on the postal service made?
I assumed on her favor and moved on :)
but never left feedback , it would have been a fake positive as i call them LOL
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I guess that's another example. But no, I don't believe that "No feedback is better than fake positive feedback." I know I have seen many people state that they didn't feel like something deserved positive feedback, so they just didn't leave feedback. But again, that doesn't help anyone. Why not leave a neutral? If no one ever says anything bad about members who they had problem transactions with, then the feedback system doesn't serve its purpose.
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I guess that's another example. But no, I don't believe that "No feedback is better than fake positive feedback." I know I have seen many people state that they didn't feel like something deserved positive feedback, so they just didn't leave feedback. But again, that doesn't help anyone. Why not leave a neutral? If no one ever says anything bad about members who they had problem transactions with, then the feedback system doesn't serve its purpose.
will do in the future :)
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When I was unhappy about our transaction, I was a very new member and she was an established member with a lot of feedback, so I was intimidated and didn't leave feedback.
Considering the fact that she is usually a good trader but every so often she does something wrong, I'm starting to believe that she purposefully does a bad job when she thinks someone might not make a fuss over it?
After our first transaction that left a sour taste in my mouth, at one point she wanted to buy all the G1 ponies I had for sale (around 5 at the time), and she was sort of dragging it along only to never get back to me :S Since no money exchanged hands I couldn't leave feedback, but obviously I was less than happy and decided never to have anything to do with her again.
But yes, i 100% agree that people should leave appropriate feedback and I probably would have had I been more experienced. The whole deal with her, as well as the fact that I knew others were having issues made me reaise that perfect feedback doesn't necessarily mean perfect trader :(
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Thank you for letting us know the details :hug:
I really do understand how difficult it can be to leave bad feedback for someone - especially someone who does a lot of sales, swaps etc and has been a member of the community for a long time .. but its sooo important ;) . As is the case here - since it turns out that a lot of people have been having issues with Stern or had less than positive transactions with her, but the feedback didnt reflect that , so other members of the community ended up having issues too :cry:
If someone does leave a neg and its an obvious retaliation and the person had done nothing wrong then we can remove it. Also if someone has to leave a neg or neutral for a seller but they come back and make things right, then feedback can also be revised to reflect that :awake:
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I certainly learned a lesson here :blush:
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Just wanted to update that she sent me a reply at the MLPTP and she was very sweet about the whole thing, turns out she had a trojan issue and her emails were deleted. She also has my package which was returned to her because the label got damaged and she'll be shipping it to my address again :)
Thanks a lot everyone!
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Ehhhhhh, she's used that "label got damaged" excuse with me before. I was afraid to speak out at the time, because she was such a well-respected collector. It's a long story, but the Baby Cherries Jubilee I bought took about 3 months to arrive because, supposedly, the label got damaged and was sent back. (I think the pony was actually - supposedly - returned to Germany TWICE, but it's been so long now that I'm not sure I remember.) Anyway, you'd think she'd have learned her lesson by now. Just write the label neatly and cover it in clear tape so the ink won't run if it gets wet! But I suspect that's not what really happened anyway. I also suspect that the pony I got wasn't the one she pictured in her sale thread, but of course it had been deleted by the time Baby CJ arrived to me. At that point, I was so happy to just get the pony that I didn't make a fuss.
Vintergaten, I think you're right: She may get shady when she thinks the buyer won't make a fuss, and she'll get away with it.
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Yup, that is what she has said to me too.
Now my package is in the German Post system. It got lost and now they are sending it to her. Well, this prosess has taken months now. I wouldn't trust a word she says. Goodbye ponies, I don't think I see them or my money ever.
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Usually I don't reply on topics about members I didn't do transactions with myself but in this case I feel like I have to say a few things...
I'm just gonna say how I feel about Sternenstaub and that's that she is a VERY shady person! She is someone that plays really nice but scr**s you over behind your back!!
Thank God, I never did any business with her myself but I've seen her act because my sister did business with her unfortunately.. and some other collectors I know did too.
With my sister she did 3 trades.. The first 2 went very good. No problems. Her shipping takes a loooong time but besides that it was all okay. Then the third trade... where all the drama started... -_-
My sister asked for a commission. A baby Parasol custom and a baby Sea Breeze custom. She made the baby Sea Breeze in another pose then what my sister asked for.. when my sister said she didn't like that pose but because Stern did her best she would take it anyway. Then when the package was finally send (at least, that's what Stern said) it "surprisingly came back damaged" and the only thing damaged was that baby Sea Breeze custom... :|
Stern had already received my sister's package but it took another few months before my sister got the package from Stern.. then, the baby Parasol custom was damaged too.. something Stern never mentioned..
Then I still didn't mention the fact Stern was really pushing my sister into this trade.. sending multiple messages in which she almost forced my sister to do the trade.. Saying ponies were worth way more then they actually are.. (Spanish Hopscotch was worth 70$ and she wanted to trade that one for 2 Dutchies!) She knew about the real value because when my sister confronted her she "surprisingly" suggested something else immidiately.
My sister DID leave a negative feedback to Stern because of all these things and what did Stern?? She ALSO left my sister a negative feedback. And it was not only negative.. Oh no that was not enough for Stern.. she wrote a lot of cruel lies in her feedback too. Saying my sister was a schizofrenic... :angry:
Because of all Stern her mean lies my sister let one of the moderators remove both feedbacks..
Also from other collectors I know closely I've heard about them receiving damaged ponies, Stern getting her shipped packages back because of labels damaged or the package itself damaged, mentioning values from ponies that were not realistic....
So maybe she looks so nice and so sweet but it's in most cases all a big act.. I've seen her doing this act of hers with multiple people so I know what I'm talking about.
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Usually I don't reply on topics about members I didn't do transactions with myself but in this case I feel like I have to say a few things...
I'm just gonna say how I feel about Sternenstaub and that's that she is a VERY shady person! She is someone that plays really nice but screws you over behind your back!!
Thank God, I never did any business with her myself but I've seen her act because my sister did business with her unfortunately.. and some other collectors I know did too.
With my sister she did 3 trades.. The first 2 went very good. No problems. Her shipping takes a loooong time but besides that it was all okay. Then the third trade... where all the drama started... -_-
My sister asked for a commission. A baby Parasol custom and a baby Sea Breeze custom. She made the baby Sea Breeze in another pose then what my sister asked for.. when my sister said she didn't like that pose but because Stern did her best she would take it anyway. Then when the package was finally send (at least, that's what Stern said) it "surprisingly came back damaged" and the only thing damaged was that baby Sea Breeze custom... :|
Stern had already received my sister's package but it took another few months before my sister got the package from Stern.. then, the baby Parasol custom was damaged too.. something Stern never mentioned..
Then I still didn't mention the fact Stern was really pushing my sister into this trade.. sending multiple messages in which she almost forced my sister to do the trade.. Saying ponies were worth way more then they actually are.. (Spanish Hopscotch was worth 70$ and she wanted to trade that one for 2 Dutchies!) She knew about the real value because when my sister confronted her she "surprisingly" suggested something else immidiately.
My sister DID leave a negative feedback to Stern because of all these things and what did Stern?? She ALSO left my sister a negative feedback. And it was not only negative.. Oh no that was not enough for Stern.. she wrote a lot of cruel lies in her feedback too. Saying my sister was a schizofrenic... :angry:
Because of all Stern her mean lies my sister let one of the moderators remove both feedbacks..
Also from other collectors I know closely I've heard about them receiving damaged ponies, Stern getting her shipped packages back because of labels damaged or the package itself damaged, mentioning values from ponies that were not realistic....
So maybe she looks so nice and so sweet but it's in most cases all a big act.. I've seen her doing this act of hers with multiple people so I know what I'm talking about.
Yep is so hard to keep the truth based on feedback
I was leaving neutral to someone on Ebay and they got very defensive, they have some over 100 positive feedback but claim they are not really ebay sellers ??
I paid for a pony and the listing had priority shipping, i received the pony and then i see that it was sent over under first class mail , seller claims is a mistake, so i said for the mistake i will be leaving neutral ,they said they will leave neutral too, They can't leave a buyer neutral, just a positive with negative comments.
So it is very touchy how all the feedback system works ,after a while I guess I felt it was not a big deal , if the seller pocketed a couple of dollars, I just want them to be aware that is wrong and that is not acceptable .
but doing so always comes back with retaliation from the other party .
now I have a fake positive on my feedback :(.
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Wow, Schitterboogje, that is horrible! But i'm glad than now all the lies are coming out!
My first transaction with her also involved items where she was asking for way too high prices, and thank goodness I confronted her (that was not the only problem with that transaction in the end but whatever).
Just, wow! I can't believe how many of us she messed up with and we are only talking about it now :( I'm glad she's banned from transactions here!
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This thread is interesting to me... :huh:
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Schitterboogje I remember that like it was yesterday :( The only thing that came out good from that was I made a pretty good friend in the end.
I am truly sorry for all involved. Believe me, banning her from buying and selling here was a decision that was not made in haste. While I do understand that things can happen it happened way to often and always with the same excuses that have been listed above.
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Wow, Schitterboogje, that is horrible! But i'm glad than now all the lies are coming out!
My first transaction with her also involved items where she was asking for way too high prices, and thank goodness I confronted her (that was not the only problem with that transaction in the end but whatever).
Just, wow! I can't believe how many of us she messed up with and we are only talking about it now :( I'm glad she's banned from transactions here!
I'm sorry for you also.. my sister also confronted her about her way too high prices and then she took some money off but still she was asking way too much for some ponies..
What I said before; I don't want to talk bad about a person I didn't deal with myself but when I saw this topic I just felt like I had to share my sister her story and the other things I know from other collectors. It's almost unbelievable that she could get away with all of this...
Schitterboogje I remember that like it was yesterday :( The only thing that came out good from that was I made a pretty good friend in the end.
I am truly sorry for all involved. Believe me, banning her from buying and selling here was a decision that was not made in haste. While I do understand that things can happen it happened way to often and always with the same excuses that have been listed above.
I'm sorry to hear TacoFairy..
Yes, when I read all reply's here I see the same excuses Stern made over and over again..
I'm glad to hear that for you there was at least a really positive thing coming out: a really good friend!
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I always thought I was a person who wouldn't get scammed.. I got so manipulated, I made a "good deal" after another.. And yes, I am glad that a finnish MOC/MIB-collector helped me out with a few prices! I would have paid waaaay too much for couple ponies..
And I remember one nirvana here, Love Melody (brazilian?, posey pose, chewed) I looked here. I wanted it but was late. Weeks later, she had the same pony for sale. I asked for it and she said the price and said the price included rehairing. I said please no, I will reroot myself and asked a little lower price.. Well, we didn't make a deal and she rehaired with Dollyhair and sold it on :(
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I always thought I was a person who wouldn't get scammed.. I got so manipulated, I made a "good deal" after another.. And yes, I am glad that a finnish MOC/MIB-collector helped me out with a few prices! I would have paid waaaay too much for couple ponies..
Don't blame yourself for being a nice and thrustworthy person Siiri :)
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I've resisted chiming in till now, but wow - look at all this stuff coming out.... :nope:
I've had problems with her as well. A loooong time ago now, but like others who have spoken up, I too was intimidated by her 'large presence' on here. No problem with the shipping, but I bought a pony who was described as mint and she was anything but (haircuts, ink marks, rubs....). It made me wonder if it was the same pony as in the initial photo, but the photo had promptly disappeared after my purchase. I was incredibly disappointed not only with the pony but angered over other aspects of the transaction as well (she was nice as pie to begin with but boy she didn't like being challenged) and I fully regretted the positive feedback I left once we reached a resolution. I was left with a very sour taste in my mouth over her handling of things and with a resolution to never, ever to buy from her again.
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I have some thoughts and insights I'd like to share as well, but before I do, I want to know if she is able to log in and read this thread? Thanks in advance.
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I have some thoughts and insights I'd like to share as well, but before I do, I want to know if she is able to log in and read this thread? Thanks in advance.
You don't need to log in to read trader support. I have read it a few times without logging in.
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Her account was never banned, she is just not allowed to participate in transactions of any kind here. But she hasn't logged in since August.
Also TS is not a private board.
But that doesn't mean you can't post what you want to. Everything is still monitored should anyone else come in and start the thread in a downward spiral, they would be edited as with any other forum here. :)
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I've never personally had a transaction with Stern. I used to talk to her some and alway found her so polite but again as stated by others people can be nice and awful traders. I will comment she did try to trade with me before, and she was overly pushy and undervaluing items that I declined doing it. I didn't talk to her much after that and another member expresses concerns with a trade they had (I won't name names they can come forward if they want). Sorry to everyone stuck in bad transactions. I hope they can be sorted out.
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The fact that Staub asks high prices for ponies is not the thing that bothers me. She is in fact allow to ask what she wants for her ponies! So, that's very ok. The thing that was unfair to me, was that she was trying to make her ponies look waaay more worth then mine, she wanted lots of my Dutch ponies for her ponies that were barely worth half of mine, trying to make the value look even. THAT is what bothered me, the lying.
I was reluctant to type, so Schitterboogje wrote down most of my story, because the thing with Staub was really bad. I left a neutral feedback and (as revenge) got one back. Suddenly, Staub left feedback for the past trades with me that she already left good feedback for, and now left it again, but negative. It was just so mean and unfair. She said i must probably been Schizofrenic, and i was the one trying to make all Arena members look bad, ruining everyone's feedback... :huh:
Stern also knew (from a WYP topic) that i suffered depression and i never heared the end of it. Also, in the feedback, she started rambling about another Arena member! That person had very well left me a feedback but S. thought she was allowed to talk about stuff that had NO matter in her transaction with me, it was just weird and immeture.
This was such a bad thing for me and i got more and more in my negative vibe, feeling really scared at this forum (because well, Stern is so respected so i was really anxious everyone would blame me/ not trust me etc)
In the end i agreed with her to remove the feedbacks. I couldn't stand the lies, there was a big chance everyone would believe them. So, i can't show you anymore that she in fact DID write these horrible things about me, but everyone who followed the whole thing could have seen the feedback that was on my profile around november 2012.
I don't know if it's OK if i type this, but i wanted to explain some in the end. I've been reading alot of 'Stern is so nice', but... In my experience she went really cruel in the end when i confronted her with her behaviour.
I, at that time, did lots of reseach and found multiple (non arena) stories about Staub(or other aliases she uses a different one everywere), one specifically case i remember, where a non collector woman send 3 MOC ponies without tracing codes (Stern asked for) and said nothing arrived, and i'm 90% sure she ended up with both money and ponies(that happens on ebay/paypal when seller cannot proove anything: buyer gets refunded and if they WANT to play dirty they MAY have just received the stuff and said they did not.), because i heared at least 1 other story where that went that way. I probably shouldn't post the link.
I'm not that active at the arena anymore, but when people pointed out to me she was banned from trading etc and this topic was here, i had to look because of all the past i have with this woman. I haven't even told half of my story because itss such a long, exhausting thing. I hope it was OK to type this, i never know if she'll start new false stories about me after reading this.. uncomfortable now, but this is a final closure for me.
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It's so disheartening to hear that appropriate feedback was removed because of what basically sounds like bullying. No wonder so many people were burned - even when people left feedback it was removed for one reason or other. What a mess :( I'm sorry for those of you who had to deal with it. I'm glad our wonderful arena staff were able to take action.
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I can't comment on others interactions but she was very nice and honest with me, but also very slow. I won a raffle and waited 6 months for my pony. I didn't post feedback because it was a raffle that I won, and it was nice of her to make me anything at all when I was just trying to help her out with her kitty vet bills.
I think she means well (or she did with my transaction) but agree she probably shouldn't be trading. I hope she still participates on the board even though she can't trade anymore, I don't hold it against her, and enjoy her participation.
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I will weigh in and say that I had left her negative feedback for a trade that never showed up, but two months later, I got the package. The postage dates did show that she had mailed it when she said, but neither of us can control Customs and that was clearly where it was stuck. So I revised the feedback to a positive as the parcel had arrived.
It's not the same problem that most of you were having, but it does play another part in the "Revised Feedback" story. Maybe the mods can create a sub-comment for feedback where you can revise it if the transaction suddenly changes for the positive or the negative.
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Thought I should update and let everyone know that I received the package rather quickly after she shipped it the second time and Stern included a gift too so thanks everyone for helping me get in touch with her. :)
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That's great to hear, Gizmo! :)
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Thanks for the update Gizmo. :)
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Thats great news Gizmo :cheer: thank you for letting us know :hug:
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I still haven't got what is mine. She says she has sent my stuff and has proof (tracking number). Too bad she refuses to give it to me :huh:
:mad:
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I still haven't got what is mine. She says she has sent my stuff and has proof (tracking number). Too bad she refuses to give it to me :huh:
:mad:
Hu?
Is it just me or does it sound weird having a tracking number and not showing it off?
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Agreed Berry ^ it does sound weird. If she's trying to prove she's sent your stuff Siiri and if she really does have a tracking number, then its crazy for her not to give it you :huh: What did she say to you when you asked her for it? :what:
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She sais she has proof and she will make an enquiry to the Post Office. She is afraid I might try to robb her. Because I'm not as sweet I was before.
Weird, having the same parcel missing twice. And if I ever get the code it isn't 100% sure it is really my code :/
She says she will not refund me before the Post Office gives her an answer.
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But...how does she think you can rob her with just a tracking number...?
This whole thing smells fishy. :/
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:blink: I have to agree with Shiromisa there...
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She is afraid I might try to robb her. Because I'm not as sweet I was before.
I'm sorry, but that's the funniest load of bs I've heard in a while!
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She is afraid I might try to robb her. Because I'm not as sweet I was before.
I'm sorry, but that's the funniest load of bs I've heard in a while!
No doubt! I think it's a case of her being in the wrong and trying to turn the tables on you.
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Yes, basically she accuses me of lying that I have gotten the package and trying to con the money too..
And she is now using the guilt-card too.
She helped me 2 times with ebay (I paid all charges and she got one G1-pony and some G1-mold fakies too). And says she paid more shipping costs than she charged me many times (not my problem if she didn't ask for them? All who hve done deals with me and asked the costs that went over I have paid.)
"I have helped you and you think like this of me.."
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:huh: Yeek...that sounds manipulative as all heck.
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Wait, how can you rob her with just a tracking number? That is so weird. :huh:
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Yes, basically she accuses me of lying that I have gotten the package and trying to con the money too..
Then she shouldn't have any problem giving you the tracking number, since tracking would prove one of you right. Unless she doesn't have one, of course.
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Yes, basically she accuses me of lying that I have gotten the package and trying to con the money too..
Then she shouldn't have any problem giving you the tracking number, since tracking would prove one of you right. Unless she doesn't have one, of course.
There you go again, being all logical and stuff, Skeen!
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Today I got half of my stuff :shocked: Half :argh:
I am getting very frustrated..
And when I looked at the tracking number and date from Deutche Posts website I couldn't get any info. There is a stamp which says it wa sent 7.9.2013. I just can't buy that, I do a lot of business from Germany (ponies, clothes, dolls, baby stuff etc..) and never ever had anything taken this long.
Usually tracked letters come within 2 weeks.. Sometimes in 5 days. Don't know, prolly getting paranoid :ninja:
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I'm the trader Maddie was talking about. And, incidentally, I'm schizophrenic so I don't take much appreciation of her using that as an insult. It doesn't make me unreliable, just easier to hurt because I doubt myself and have difficulty communicating.
Part of the problem with speaking up about her (which I didn't do at the time) was because when I did fret, people would go 'oh, she's so nice, she has a good reputation' so I thought, well, maybe I'm just worrying over nothing. Maybe the pushiness was just the language barrier. Maybe she just overvalues her things from hopefulness when she's trying to get your high ticket item from you. Maybe she really did send it. Maybe it's just a coincidence she'll only say yours arrived after you say hers has.
All my packages have arrived from her. But I felt ill at ease and taken advantage of for a lot of our transactions.
And when I saw another poster posting about a 'no names named' trader who had the exact set of problems, I realized, oh, hey, she IS doing this serially and pmed the other poster.
I wish I'd left a neutral at least.
Also, I know why we do it, both psychologically and socially, but when someone's got a problem with a trader, the responses of 'oh, they were perfect to me' can drive the person with a problem into silence and keep others from speaking up.
EDIT: during my final transaction with Stern, I ended up having to ask the Mods for help and they were wonderfully helpful.
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She just sounds like a complete bully! And i'm so sorry so many had a negative experience :( I just hope this serves as a lessen to all of us to voice our concerns immediately if something sounds off. If the trader is fair and nice, they will clear their name without a problem.
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She is afraid I might try to robb her. Because I'm not as sweet I was before.
I'm sorry, but that's the funniest load of bs I've heard in a while!
Um yeah!!!
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Um, it's not that I want to add more rumors or anything, but I've been reading through all those posts and actually there is one thing I do like to share. It took me few days to make a decision of whether I should write this or not. I haven't talked with Stern many times - I wanted once to buy some ponies from her, but they were overpriced for me and I couldn't afford them.
Few years ago, in one of the high-rollers swaps, I participated in, Stern had been my partner who I was shopping for. Some people got worried because I had the tendency of pulling a disappearing act due to my depression and low self-esteem, when I got worried what everyone might think of me, what would happen if the box I prepared wasn't good enough, etc. Anyway, I know that just in case-there was supposed to be made a replacement box for Sternstaub, but I have no idea if it had been shipped or not. Anyone, my end of the swap ended in her hands all-right - I think I've showed the tracking number to one of the swap hosts so they could monitor it and Stern posted that she got it and that she'll brag about it, in a second... And never did. And I literally made everything so she would feel spoiled with that box and never got a thank you or anything, which in my really bad state back then, just added to my depression.
So no, I don't think she is that kind and nice. If someone know how hard it is to fix a reputation, then it's me and I always had been kind and I think nice as well, but that hadn't made me a good trader.
And the thing that concerns me is the fact if Stern then got a replacement box apart from mine or not. I would feel horrible if the swap organizers had to put up a box for her and she got two in the end. That wouldn't be fair at all.
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Um, it's not that I want to add more rumors or anything, but I've been reading through all those posts and actually there is one thing I do like to share. It took me few days to make a decision of whether I should write this or not. I haven't talked with Stern many times - I wanted once to buy some ponies from her, but they were overpriced for me and I couldn't afford them.
Few years ago, in one of the high-rollers swaps, I participated in, Stern had been my partner who I was shopping for. Some people got worried because I had the tendency of pulling a disappearing act due to my depression and low self-esteem, when I got worried what everyone might think of me, what would happen if the box I prepared wasn't good enough, etc. Anyway, I know that just in case-there was supposed to be made a replacement box for Sternstaub, but I have no idea if it had been shipped or not. Anyone, my end of the swap ended in her hands all-right - I think I've showed the tracking number to one of the swap hosts so they could monitor it and Stern posted that she got it and that she'll brag about it, in a second... And never did. And I literally made everything so she would feel spoiled with that box and never got a thank you or anything, which in my really bad state back then, just added to my depression.
So no, I don't think she is that kind and nice. If someone know how hard it is to fix a reputation, then it's me and I always had been kind and I think nice as well, but that hadn't made me a good trader.
And the thing that concerns me is the fact if Stern then got a replacement box apart from mine or not. I would feel horrible if the swap organizers had to put up a box for her and she got two in the end. That wouldn't be fair at all.
I feel for you not getting a brag or a thankyou for your box :( my last swap partner never left ne a brag and I went way over budget and tried hard and that was really rude in my opinion
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just adding into this, only saw the thread this evening...
last year I was in stern's advent swap. those participating may (or may not) remember that I received a pretty awful substandard box (NOT from stern, she was the host and I shipped a box to her in that swap) and I freaked out in the brag thread about how freakin awful my box was. anyways, the box I put together for stern was over budget (same as the box I sent to Canada the previous year :P)but I went all out to make a lovely box and got very little thanks for my efforts, yeah, so she posted pics of what i'd got her for each day but just pics, hardly any comments about how nice/awful/already got it or anything :huh:
and... the girl who shipped me the substandard box, well, her box got held up in customs (from Oz, I think)and didn't arrive til about the 17th dec and stern put a box of candy together for her and it arrived in less than a week, so she was nice on that part.
now, after the pm's and my screaming in the brag thread (which got amended by a mod :lookround: granted - I overstepped the mark, but hey, you'd be pretty miffed too :cry: ) stern said she'd get my partner to get me some knight rider merch to make up for it and also to do me a replacement picture (it got ripped in the mail as the glass frame it was in wasn't protected in the box and smashed to pieces...)
stern also said she would send me some candy to help make up for the awful box. but of course nothing came. not that I really expected it to. so I guess that was probably all lies too :( to this day I've heard nothing more about it from either person and quite honestly I didn't bother to follow it up to a mod cos it seemed like such an insignificant thing at the time and I chalked it up to experience :|
so yeah, I just wanted to add my bit to this awful story, sorry to hear that some of you have been hurt and taken advantage of by stern.
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Now I'm really starting to get angry :argh:
Now I have put ponies on hold and not paid. Someone in her forum has done a complaint.
This is a complete and utter lie. I even doublechecked my private messages and messages if there would have been a message I'd forgotten (it is always possible when you trade alot).
This really starts to annoy me and it hurts when somone says something which isn't true :cry:
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So wait let me get this straight Siiri, they are complaining about you?
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Yes, someone has made a complaint that I had asked to put ponies on hold and never paid for them.
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Saying my sister was a schizofrenic... :angry:
Um is someone confusing schizophrenic with psycopath?
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I can only echo similar stories read on this topic. I have never left feedback too in hopes that the "claims at the post office" she was making would come through, or that the "missing items" would turn up.
She would read the PM's and disappear or keep promising that she will follow up and I got sick of it. After the last transaction, I realised that I too have probably been duped and should just "suck it up" because I'm a trusting pony. And sadly the last transaction I just missed the paypal claim day or I would have used that option. Just sad to hear all the other stories that are now coming out of the woodworks.
And as to feedback - I always check this too but being a member with a strong reputation and being on the arena for longer then myself, I put things down firstly to just "flukes of bad luck".
Sorry to hear about everyone else's bad transactions :(
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I figured I may as well add my experience too since it's so similar to others here.
She was picking up some Wave 2 blind bags for me at cost, and I only received 8 of the 10 I paid her for. The remaining two she claimed to have found later and shipped at her own expense. Looking back through my messages, I paid in mid January of last year; she shipped late February (I had agreed to this since she was supposed to be tracking down those last two); and I finally received a package in late April. The second package never did show. I got a couple of messages from her over the next few months as she said she had put in a claim with her post office, and she offered a refund or replacement late September. Since it was such a small amount, I told her not to worry about it (I figured I'd just consider it a pick-up fee and I was still giving her the benefit of the doubt), but she insisted she would send something to make up for it anyway. That package also never showed. I had intended to leave feedback after the replacement package arrived, but by the time I decided it wasn't going to happen, it had been nearly a full year since the whole thing started and I felt weird about leaving anything (especially since I had told her not to worry about that one package going missing).
During the course of this whole thing, I repeatedly asked for the tracking numbers. My requests were either ignored completely or she would tell me what the results were when she tried tracking them herself without ever giving me the numbers. I also twice got the computer crash/virus excuse for why she hadn't been in contact with me for a month or more. Then when I posted her TP name as an alternate way to make contact for someone else who was trying to get in touch with her, I got a defensive PM from her about whether I thought she was a bad trader. >_<
(I did finally get those last two blind bags from someone else who was much more pleasant to work with. :) )
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aww, SSB thats awful *hugs* I know how much love and effort you put in your adventcalendar!
just to add from my side -
I dont think I want to believe the "trojan"-story, giz - her husband is on the german forum (basically updating their sales thread all the time) - unless he uses a different computer (one that stern wasnt allowed to use during the trojan attack) he was quite present all the time.
sorry to hear, that so many of you had negative issues.
xx
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I've never heard about a seller that has as much bad luck with selling ponies as Sternenstaub has...
I mean; the labels on the packages she sent got loose a few times.. packages get damaged during shipping.. packages don't make their way to the buyer.... multiple Trojan viruses she got on her computer...
And don't forget all those visits she had to make to the post office because of shipping problems...
How can somebody have so much bad luck.. :brow: :hmm:
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It was just so mean and unfair. She said i must probably been Schizofrenic, and i was the one trying to make all Arena members look bad, ruining everyone's feedback... :huh:
Stern also knew (from a WYP topic) that i suffered depression and i never heared the end of it. Also, in the feedback, she started rambling about another Arena member! That person had very well left me a feedback but S. thought she was allowed to talk about stuff that had NO matter in her transaction with me, it was just weird and immeture.
This was such a bad thing for me and i got more and more in my negative vibe, feeling really scared at this forum
^ This is what worries me the most, personally I've been blithely posting about my mental health problems not thinking that someone might use it to make judgements against me if I have any problems through use of the site... echoes of Miley Cyrus laying into Sinead O'Connor over twitter. Not Good.
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I've never heard about a seller that has as much bad luck with selling ponies as Sternenstaub has...
I mean; the labels on the packages she sent got loose a few times.. packages get damaged during shipping.. packages don't make their way to the buyer.... multiple Trojan viruses she got on her computer...
And don't forget all those visits she had to make to the post office because of shipping problems...
How can somebody have so much bad luck.. :brow: :hmm:
I was thinking the same. How can someone's packages constantly go missing, lose labels, get stuck in customs, ALL the time? I know it happens, but what are the odds it happens almost every time to her? :blink:
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I've never heard about a seller that has as much bad luck with selling ponies as Sternenstaub has...
I mean; the labels on the packages she sent got loose a few times.. packages get damaged during shipping.. packages don't make their way to the buyer.... multiple Trojan viruses she got on her computer...
And don't forget all those visits she had to make to the post office because of shipping problems...
How can somebody have so much bad luck.. :brow: :hmm:
I was thinking the same. How can someone's packages constantly go missing, lose labels, get stuck in customs, ALL the time? I know it happens, but what are the odds it happens almost every time to her? :blink:
coupled with being very defensive and rude when someone asks her that - I would say very slim!
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those accusations do worry me too - noone should call anyone schizophrenic really...
thats just not nice.
xx
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This thread fills me with a terrible feeling in the pit of my stomach. :( I'm so sorry to read what has been happening to everyone 'behind the scenes' so to speak.
I know this doesn't make anything right that she did, I'm not trying to imply that, but I have had wonderful experiences with her in the past. I was in the 'four seasons' swap she ran several years ago and it was my first swap and I loved it.
And last year I found a collection of German manga on the German version of ebay, and I asked around here on the Arena if someone from Germany could bid on them and ship it to me, and I would pay for the books and shipping. Even though she didn't get anything out of it, Stern bid on the manga for me, won the auction, and shipped me the books. I got them in a short amount of time, too.
Like I said, this doesn't excuse her other behavior in any way, I'm just sad to see people having such bad experiences with someone who treated me so well. :(
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I just came upon this thread and wanted to add, if I may... Wow, all this time I've been imagining poor Blueberry Baskets wedged behind a desk at some post office.
I normally only ship within the U.S., but a while ago I agreed to try my first international trade; it happened to be with Sternenstaub. I made sure to tell her the ponies needed TLC and also told her I would throw in some extras. (She was very sweet in messages.) She claimed that my package never arrived. Then eventually she said her package to me had returned to her and the label was damaged. I told her to keep her package until mine turned up somewhere. Of course, it never did. How could I accuse her of anything?
At least it is some relief that instead of being lost, the ponies were probably resold and are being enjoyed by someone out there!
To anyone who has asked me to ship overseas and I said I had a bad experience with that: yep, this is the one.
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I just came upon this thread and wanted to add, if I may... Wow, all this time I've been imagining poor Blueberry Baskets wedged behind a desk at some post office.
I normally only ship within the U.S., but a while ago I agreed to try my first international trade; it happened to be with Sternenstaub. I made sure to tell her the ponies needed TLC and also told her I would throw in some extras. (She was very sweet in messages.) She claimed that my package never arrived. Then eventually she said her package to me had returned to her and the label was damaged. I told her to keep her package until mine turned up somewhere. Of course, it never did. How could I accuse her of anything?
At least it is some relief that instead of being lost, the ponies were probably resold and are being enjoyed by someone out there!
To anyone who has asked me to ship overseas and I said I had a bad experience with that: yep, this is the one.
I remembered you telling me LHP that you had a bad experience with International and that's why I got you to ship to someone in the USA. I'm so sorry this happened to you too! :(
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Wow, just saw this thread and I too have had a similar issue with her. I had traded with her a couple of times without any problems and as she also had such glowing feedback I thought it was just me!
I too had the damaged label excuse (among other excuses) - apparently my address had washed off and the only way they located the parcel was by the tracking number. Seemed legit at the time but I have only read a few of the stories on this thread and counted at least three others who had been given the damaged label excuse. I have sent quite a few parcels out myself over the years and have never had this problem.
Communication was slow and I often had to chase her up.
To be fair, when parcel did finally arrive I was happy with everything (and relieved! and there was chocolate!).
She does say she always sends via registered post, and I don't have any cause to doubt that, but she never seems to disclose the tracking number.
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I had bad experience with this member, too! I couldn't do anything else than dig out this Thread again, because what she has done to me is so mean! When I was very new here I wanted to buy a colombian Daddy from a member named trish. Sternenstaub knew that I was about to buy the daddy, she asked me in her own forum where I was a member. Sternenstaub then sent Trish a PM told her that I bought a Pony from her(Stern) and didn't pay. That was not true! She did that to get the Daddy herself. Unfortunately Trish listened to Stern and didn't sell me the daddy I found out that she bought the Daddy finally when she sold him again. She also always bought ponies here in the Arena and sold them for three Times more or so in her own forum. I am glad that I don't have to do anything anymore with her.
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When I was very new here I wanted to buy a colombian Daddy from a member named trish. Sternenstaub knew that I was about to buy the daddy, she asked me in her own forum where I was a member. Sternenstaub then sent Trish a PM told her that I bought a Pony from her(Stern) and didn't pay. That was not true! She did that to get the Daddy herself. Unfortunately Trish listened to Stern and didn't sell me the daddy I found out that she bought the Daddy finally when she sold him again.
Oh my gosh. If this is true, this is one of the most disgraceful things I've heard of in the pony community.
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Sadly it is true! Too sad that Trish sold the colombian Daddy to her and not to me, although I was first. When I confronted Sternenstaub with it she got extremely rude and unfriendly.
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Shocking! :shocked:
Rude and awful :cry:
I'm still missing the rest of my stuff. Custom and reroot tools + who knows what else I have forgotten..
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That is so unfair Siiri! I feel with you and hope you will get the Stuff she owes you! Although I don't really believe it. I have never met such a dishonest Person like her in the whole pony community. After this incident I left her Ponyforum from one day to the other and never went online there anymore.
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When I was very new here I wanted to buy a colombian Daddy from a member named trish. Sternenstaub knew that I was about to buy the daddy, she asked me in her own forum where I was a member. Sternenstaub then sent Trish a PM told her that I bought a Pony from her(Stern) and didn't pay. That was not true! She did that to get the Daddy herself. Unfortunately Trish listened to Stern and didn't sell me the daddy I found out that she bought the Daddy finally when she sold him again.
Oh my gosh. If this is true, this is one of the most disgraceful things I've heard of in the pony community.
:dropjaw:
just, wow....
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While I fully understand your frustrations aniko, you also have had your own fair share of issues here :huh: So for you to bump this thread, makes me wonder :shrug: I am not defending Sterns actions but I find it a tad weird that this thread was started in October and you are just now posting :huh:
http://mlparena.com/index.php/topic,325468.msg680383.html#msg680383
http://mlparena.com/index.php/topic,297457.0.html
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I am not always that active here in the forum and didn't read that about Stern before, that's why my reply came so late.
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But you can't be surprised that she chose not to sell to someone who puts things on hold and layaway and doesn't pay up, now can you Aniko79?