I've bought a lot of stuff on eBay over the years and this is the first time I've ever pulled a
face when I opened the box.
I bought a 1995 Happy Holidays Barbie last week, NRFB, I felt like I paid a pretty good price, the box and doll looked really nice in the auction photos.
It came today, and good lord.. It was not well packed.
The doll box was crammed into a cardboard box barely bigger than the doll box itself. That box was in turn placed inside a larger box with no padding of any kind. No paper, bubble wrap, nothing.
The exterior box looked like it has been dragged down the street behind a horse and I could hear the interior box rattling inside before I opened it.
The doll box has a huge dent in it, which bums me out majorly. The dent is big enough that it's messed up the back, sides and top.
So obviously I need to say something to the seller, but I'm not entirely sure what to say, or what I wanna do. The doll looks really nice still but the box is a wreck, if I kept her I would probably de-box her and the price I paid is definitely too much for a loose doll. Do I ask for a certain amount back? Or do I just message the seller and explain how the doll arrived, express disappointment and see what they offer? My husband thinks I should just return it but that's such a hassle... I dunno.
Thoughts? Script suggestions? I'm more worried about initiating contact than I should be, I know, I haaaaaaaaate expressing dissatisfaction but, ugh. I was looking forward to getting this doll and it was a letdown.