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disappointing pony mail

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faespirit:
http://imgur.com/gallery/39WijIX

so I've never been disappointed by my pony mail but that changed today when seaflower came to me.

I opened the box to find that the pony and inside packaging had some yellow ick (I'm assuming dog $h!t or puke??) -either way, nothing as advertised. :redface:

part of me wants to hold on to her bc I love seaflower but the other half wants to return her (no way I'm touching her again until I figure out what that stuff on her is exactly  :X)

but anyway, I have yet to message the seller and ask them to clear things up. how should I go on to doing that?–nicely. what's even weirder is that they have 100% positive feedback ..

maybe its smth else and I'm overreacting but .. help me my pony fam

-fae

update: resolved

restoration pics! :
https://imgur.com/gallery/ltOdiDj

Leave a Whisper:
Oh eww. What is that gunk?

starrynights:
Yuck!

Bathtub:
i would just put on gloves, rinse her off (into a container you throw away?) drop her in hot soapy water, pour her out with the dissolved water after soaking, and keep rewatering her a few times like that. Then clean her all over with gloves and finally just let her air dry and get to fixing the nice pink hair. its not a shiny pony so oxy clean might be good. its a nice pony and rare

Shaz:
I don't know if you have these in your country, but there's this awesome cleaning product called Soda Crystals. Put your pony in hot water (you can use boiling water; it will make your pony temporarily very squishy but she should harden up once she's dry. Don't use boiling water on hard plastic though, I once accidentally warped some dolls' house furniture!). Wear rubber gloves and give the pony a bit of a scrub (don't get burnt). The dirt should just slide off! Rinse and repeat until pony is clean.

Seems you can get them on Amazon.com: https://www.amazon.com/Dri-Pak-Soda-Crystals-1kg-2-2/dp/B002SPFIFW

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