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Author Topic: Zecora TRU PreOrder Disaster.  (Read 3903 times)

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Offline VertefaeTopic starter

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Zecora TRU PreOrder Disaster.
« on: August 10, 2012, 11:00:10 PM »
I know this has been brought up in the Corral thread, but I think we need a thread here to keep track of what's going on.

Apparently TRU shipped ponies out to the stores before fulfilling preorders. Now people are getting this email:



Dear Valued Customer,

Thank you for placing your recent order with us.

We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay.

At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us, and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the item until the order is shipped.

Order Number:   
Delayed Item:   13138766
Description:    Exclusive San Diego Comic-Con 2012 My Little Pony Figure - Zecora
Quantity/Price:   1 @ $9.99
If you would like us to cancel your order, please call our Customer Service department at 1-800-869-7787, and we will be happy to promptly provide you with a full refund.

30-Day Policy
If the item(s) is not shipped by 09/10/2012 the item will be automatically cancelled and your credit card will not be charged, and/or your money will be refunded.

We sincerely apologize for any inconvenience caused by this delay.

Sincerely,

The Guest Service Team
Toysrus.com and Babiesrus.com

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Offline ponylady

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Re: Zecora TRU PreOrder Disaster.
« Reply #1 on: August 10, 2012, 11:06:54 PM »
Unbelieveable  :shocked:

What was the date that you pre-ordered on?  I am asking because I ordered mine on July 14th and I have not received an email....yet.
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Offline VertefaeTopic starter

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Re: Zecora TRU PreOrder Disaster.
« Reply #2 on: August 10, 2012, 11:11:01 PM »
I ordered on July 12th.

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Offline octocorn

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Re: Zecora TRU PreOrder Disaster.
« Reply #3 on: August 10, 2012, 11:18:54 PM »
Checking in. I also ordered on July 12 and received the email. :( Not cool, TRU.

Offline HawaiianRain

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Re: Zecora TRU PreOrder Disaster.
« Reply #4 on: August 11, 2012, 12:16:13 AM »
you know, I bet Hasbro orders theirs from their suppliers just like stores do. I am not totally sure, if the delay is their fault?

Offline VertefaeTopic starter

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Re: Zecora TRU PreOrder Disaster.
« Reply #5 on: August 11, 2012, 12:48:56 AM »
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you know, I bet Hasbro orders theirs from their suppliers just like stores do. I am not totally sure, if the delay is their fault?
The preorder was through TRU, not Hasbro. Toys r us has already released these to be sold in stores yet all preorders are back ordered. :/

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Offline Marigold

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Re: Zecora TRU PreOrder Disaster.
« Reply #6 on: August 11, 2012, 01:06:54 AM »
I got that email as well.  Might not ever pre-order from them again if this is how they play.  It is better to stalk the stores than to possibly have your order canceled and not get one because you pre-ordered.
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Offline Ringlets

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Re: Zecora TRU PreOrder Disaster.
« Reply #7 on: August 11, 2012, 01:47:01 AM »
ugh! its so annoying when this kind of thing happens!  :mad:  :stressed:  I hope you do all eventually get your Zecora   :hug:
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Offline crimsondeity

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Re: Zecora TRU PreOrder Disaster.
« Reply #8 on: August 11, 2012, 02:47:19 AM »
Well, that settles it; no preorders from TRU for me, unless it won't be sold in stores for some reason. They did this with the MH werecat twin exclusive as well. They didn't email any cancellation offers, but none of the people who pre-ordered got them until they'd been in most stores for a week or so. I thought it was a fluke at the time, but it looks like it might be a pattern.

I'm sorry to hear you guys are having this issue :(

Offline octocorn

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Re: Zecora TRU PreOrder Disaster.
« Reply #9 on: August 11, 2012, 03:35:49 AM »
I emailed TRU, and that's not something I normally do. I'm not a complainer, but unless they ship a truckload of them to the TRU near me (and by near, I mean almost an hour away), I probably won't be able to get up there in time to get one.

Offline teresat

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Re: Zecora TRU PreOrder Disaster.
« Reply #10 on: August 11, 2012, 05:59:25 AM »
That's just wrong.  :mad:
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Re: Zecora TRU PreOrder Disaster.
« Reply #11 on: August 11, 2012, 04:38:46 PM »
So I just went to Toys R Us and asked about Zecora and the collector's/ fan favorite set. Not only had nobody seen either one, but neither was even in the system yet. All the other current toys were out, including Cadance, Whitelestia, and all the other wedding toys. I am super disappointed, and I feel really bad for those of you with preorders. :(
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Offline Eternia

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Re: Zecora TRU PreOrder Disaster.
« Reply #12 on: August 11, 2012, 05:04:53 PM »
I ordered her  july 11th and got the same email. I'm really really mad. There's no TRU here.
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Offline Yurusumaji

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Re: Zecora TRU PreOrder Disaster.
« Reply #13 on: August 11, 2012, 05:12:07 PM »
That is really awful business practice.  :blink:

I really hope you guys get your Zecoras soon! What a bunch of jerks!
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Offline medleysong

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Re: Zecora TRU PreOrder Disaster.
« Reply #14 on: August 12, 2012, 03:28:14 AM »
Oh that is awful :( I have preordered from TRU 5 or 6 times in the past and had that happen 3 of those times. The worst part was 2 of those 3 times I got a follow up email saying the item was not available for shipping anymore. That just sucks :( so sorry everyone.
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