I know this has been brought up in the Corral thread, but I think we need a thread here to keep track of what's going on.
Apparently TRU shipped ponies out to the stores before fulfilling preorders. Now people are getting this email:
Dear Valued Customer,
Thank you for placing your recent order with us.
We wanted to inform you that there is a delay in fulfilling the item listed below in your order. Please accept our apologies for this delay.
At this time we do not have a ship date for the item. If you choose to wait for the item to ship, you do not need to contact us, and we will continue to process and ship your order as soon as we can. Please note, your credit card will not be charged for the item until the order is shipped.
Delayed Item: 13138766
Description: Exclusive San Diego Comic-Con 2012 My Little Pony Figure - Zecora
Quantity/Price: 1 @ $9.99
If you would like us to cancel your order, please call our Customer Service department at 1-800-869-7787, and we will be happy to promptly provide you with a full refund.
If the item(s) is not shipped by 09/10/2012 the item will be automatically cancelled and your credit card will not be charged, and/or your money will be refunded.
We sincerely apologize for any inconvenience caused by this delay.
The Guest Service Team
Toysrus.com and Babiesrus.com