The MLP Arena

Creativity => Customs => Topic started by: NoDivision on December 06, 2012, 11:44:25 PM

Title: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 06, 2012, 11:44:25 PM
Okay, so myself and at least one other person notices that the new bags of dollyhair just shipped out looked smaller than usual. Now, we know that hair at the start of the spool is usually sleeker and looks like less hair, and the hair towards the end might have a few more kinks and looks a bit fuller. But they should still weigh the same, right? These bags didn't just look less, they felt lighter. So I thought I'd test that theory and pulled out my digital scale.

I weighed as many full, unused bags from my existing stock that I coud find (these are from numerous old orders, some I know I've had at least a year). They ranged from 18-20 grams, with the outliers being 2 bags at 16 grams.

I weighed all the bags from ny new order. The weighed between 11-13 grams, with the outliers being one bag at 9 grams and one bag at 18 grams.

I made a video of me weighing them all so you can see for yourself (seemed easier than taking a ton of photos) http://youtu.be/Vs_1Qe9aMg8

Needless to say I'm a bit disappointed. I've never had an order issue before or had any problems with the products. But to suddenly receive less hair than all my previous orders raises a lot of concerns for me. I'd be really curious to see if others who have new orders coming in have found the same thing. If you have a new order of dollyhair placed in the last couple of weeks and have a reliable scale, can you please weigh your hair as well and report back? I want to see if this is the new normal.


Locking this, as we are 17 pages in with nothing new, and this is turning into an advertisement thread for other hair suppliers - Jupi
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Darkhorse on December 06, 2012, 11:50:29 PM
I agree, it did seem like the hanks were a little on the slender side :cry:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 06, 2012, 11:51:25 PM
I have yet to receive my order, but if this is the new normal I'd be very unhappy. I'll report back when it arrives.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PandaBerryInSpace on December 06, 2012, 11:53:33 PM
I noticed this too. I was using a newly ordered hank of Atomic Turquoise, and it was extremely thin. I ran out on just one pony. I later opened up an older, unused MLP sized hank of a color I can't remember, and it was WAY thicker. :\ I really don't like this... If she's going to put less hair into the bags, she should lower the price.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 06, 2012, 11:56:32 PM
I noticed this too. I was using a newly ordered hank of Atomic Turquoise, and it was extremely thin. I ran out on just one pony. I later opened up an older, unused MLP sized hank of a color I can't remember, and it was WAY thicker. :\ I really don't like this... If she's going to put less hair into the bags, she should lower the price.

I can understand if costs go up. Inflation is natural as time goes on. If this is how much hair $3.12 buys then okay. But there was no indication of it being a different amount, so it certainly took me by surprise. And I'd rather pay more to get the amount of hair I am used to expecting.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: saply on December 07, 2012, 12:17:51 AM
Weird! I got three new hanks of Sour Grapes a couple weeks ago, and they weigh 13, 14, 13 grams respectively. I also have an older full hank of Atomic Turquoise that is 17 grams.

The handwriting on the new bags is different too; it is also written with a thick-tipped marker instead of the fine-point like all my other bags. Maybe a new intern? Perhaps it's just a hiccup in the training process for some new hire(s)? I'm sure if we let Tina know, she will try to make things right.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 12:20:41 AM
At this point I'm just trying to gather as much information as I can to see how consistent this issue is.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 07, 2012, 12:27:52 AM
good luck figuring it out NoD
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PandaBerryInSpace on December 07, 2012, 12:31:00 AM
I noticed that the handwriting was different, too. It's definitely a different marker, at least.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Roogna on December 07, 2012, 12:39:14 AM
I can understand if costs go up. Inflation is natural as time goes on. If this is how much hair $3.12 buys then okay. But there was no indication of it being a different amount, so it certainly took me by surprise. And I'd rather pay more to get the amount of hair I am used to expecting.

I agree

mine should be arriving any day now, so I'll update after I compare and weigh
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Miserati on December 07, 2012, 01:05:11 AM
I'm expecting mine any time soon as well.

I personally agree that I would rather pay extra for the same amount of hair I've been getting for years than less hair in a package. Anyway, I shall report in when my order arrives.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Saja on December 07, 2012, 01:11:39 AM
My order should be here anyday also. Ill let you know when it arrives.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Xaniss on December 07, 2012, 01:34:35 AM
I don't have a scale, so I can't say for sure - nor have I placed an order with Tina since the new shipment has arrived (I'm poor at the moment) but have noticed in the past that orders from mylittlecustoms seemed more on the slender side than a bag directly from Tina herself ... so perhaps since it's worked for Elise, maybe Tina is adopting the same approach to keep costs down?

Just speculating is all!  :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 07, 2012, 01:50:30 AM
so perhaps since it's worked for Elise, maybe Tina is adopting the same approach to keep costs down?

Just speculating is all!  :)

If so, she should at least put a notice about this on the website.

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: JoshsPonyPrincess on December 07, 2012, 01:52:28 AM
I got my order in today - I bought some of the colors that had been out since before I began customizing and some of the new colors. I generally order the 38" hanks because I tend to use a lot of hair. I had a couple of the newer bags weigh in around the same 25 gram mark - one being dead on and the other being 22 grams - but the majority of them were 5-8 grams off. The worst offender was only 18 grams. 38" hanks from the previous orders I have had are generally between 25 - 30 grams.  I am deeply saddened as the lightest one is the one I was really looking forward to.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Xaniss on December 07, 2012, 02:05:30 AM
so perhaps since it's worked for Elise, maybe Tina is adopting the same approach to keep costs down?

Just speculating is all!  :)

If so, she should at least put a notice about this on the website.



Oh, totally agree - then customers can make an informed choice and know straight up what they will be getting, instead of being disappointed in the amount you receive.. which sounds like many of you ponies are!  :(

I am really sorry to hear about this, but so glad you ponies are sharing your experiences!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Katika on December 07, 2012, 02:57:01 AM
The order I received last month seemed pretty spot-on to "normal" with the exception of my hanks of White Witch.  I ordered three of them, one at 18g, one at 15g and one at (wait for it...) 8g.  Eight grams.  I haven't notified her about this yet, because I figured that the other two would make it average out, and I very, very seldom rehair ponies all with one color (usually go at a plug by plug basis, so I don't worry so much about the "one hank = however many ponies" example), but I can see how this would be problematic for people doing rehairs with mostly solid colors.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 03:02:24 AM
sounds like your order was placed before her latest shipment came in, though? I think mainly the issue has been with the orders that are being sent out from her shipment of new and restocked colors. But 8g... wow. I though my 9g hank was bad.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Katika on December 07, 2012, 03:25:59 AM
Ah, yes.  That order was before the latest shipment was in hand.  I do have another order on its way to me (as I said, for the most part, every other hank from the order I have right now was normal besides that one), and I'll be careful to check these ones out, too.  I'm usually not a stickler for weight, as much as thickness at the twist tie, so typically don't pay attention *that* closely.  I'll let you know what this next order looks like.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Kimmers4Ever on December 07, 2012, 03:51:37 AM
I got my package in the mail today and from the start it just felt really thin for 7 hanks of hair... so I pulled out 7 of my older hanks I hadn't opened or used yet... and then compared them.

visitors can't see pics , please register or login


Course, someone explained that it might come from a different part of the rolls... but my Lemonade hanks looks really thin. So I decided to do some weighting. 

My older hanks weighted between .60 to .80oz with one single hank at .50oz.  When I weighed all 7 hanks it came out to 4.85oz.

My new hanks I received today weight in a more tight bunch... .40 - .45. with one hank being a good .60. When I weighed all 7 of those it came out to 3.20oz.

So a 1.65oz difference which is roughly 2 hanks worth of a difference.

That's just what I got to add to this.  If it's just a case of her changing the amounts for the price, I can understand, but I would have definitely liked a warning, so that I coulda ordered 4 hanks, or so, instead.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Ambar on December 07, 2012, 04:09:19 AM
wowww, when i saw the intruduccion discount and promotion of the new colors I felt miserable because i couldn´t afford it, but now I feel it was a salvation!!. Usually i calculate  the number of hanks for every custom, if I buy less hair that deserves more hanks. But if I have a commission or urgent delivery time, find this is very unpleasant. we should receive a warning at least :/  so more colors, but less hair?
where is the respect for consumers? she always talks about the quality of her hair and if is the best of the best, but this omission....she should give an explanation, even if is to late for  the ones that bought lately
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Snapdragon on December 07, 2012, 04:16:47 AM
I know Tina's getting a new assistant, could it be a matter of the assistant not knowing how to spool the hair? I really have no clue, but I'm sad to hear it!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Ambar on December 07, 2012, 04:25:19 AM
it could be, and maybe that person  is making some mistakes as part of her/his training, I hope not more. Some of her friends could tell Tina to stand over here to give us a reason or explanation please?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BlackCurtains on December 07, 2012, 04:26:44 AM
My latest order hasn't come yet, despite it being placed on Nov 22nd. I just wanted to see some of the new colors otherwise I wouldn't have bothered. Now I have skimpy hanks to look forward to. Whenever my order arrives I'll do a comparison.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 07, 2012, 04:28:21 AM
BlackCurtain - i placed my order on the same date, using the coupon. I did get a tracking number for mine though.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: FairyDust on December 07, 2012, 04:32:20 AM
Earlier this year I ordered a bunch of hair (was around the time she had the baby).  Most of the hair was fine a few were a little thinner looking but the saddest thing was one of the hair colors I ordered was wrong.  It had the correct name on the bag but instead of it being a icey white/blue color it was neon pink.  I emailed her but she never responded. :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 04:51:23 AM
Well, I'm not jumping to any conclusions about anything yet - I am interested to hear reports from the rest of you expecting orders.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: pyrodarknessanny on December 07, 2012, 05:21:51 AM
im still wiating on an order,  of some of the new colours she gotten,
 i will wiegh up mine and  compare them to some older hanks and post the  results when that order comes in.


im' hoping that just just a trainee / learning curve thing.
as im sure she would  post a notification on her site if smaller packets were going to be the norm
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 07, 2012, 05:49:38 AM
I can't weight mine, but they certainly appear to be smaller as well. I'm throwing my vote in for paying a bit more for the same amount as before. I mean after all, if we have to order 2 hanks to rehair a pony, we will be paying more anyway. It would just be easier to get the old amount for a bit higher price instead.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Sakuyamon on December 07, 2012, 06:55:10 AM
I have yet to receive my hair but I did notice that there was a difference of hair between 2 years and 1 year ago... The hanks actually seemed to become more full...   
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BerryMouse on December 07, 2012, 08:38:57 AM
I'm waiting on my last order .... but what I've noticed on my last few oders was, that these packages were much thicker as the packages I've orderd (lets say about one year ago).

So I was oh wow - they put a bit more in as usual.
But this was prolly a mistake as well??
Dunno.

But up to 8 grams less now sounds pretty sad. I would understand small variations but really that's a bit much.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bluemoondreams on December 07, 2012, 10:42:39 AM
i noticed the same too reacently I got less hair but she does have a new member of staff so perhaps they just aren't trained up yet.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 03:35:49 PM
I'll wait to see who else is able to weigh their hair and share their results. As I said in my original post, it's possible for it to look like more or less hair and not actually be more or less just because of the type of hair or where on the spool it comes from, so I think weight is the only reliable way to tell how much of a diffrence there is.

As I also mentioned, the other bags that I was weighing against were from several older orders, One of them I know I've had at least a year, some of the tohers may be even older than that. I've been ordering from dollyhair for almost 3 years now and never notiecd any inconsistencies like this before. I did also wonder if it was a fluke that my older bags were bigger, but when all of the ones I weighed were pretty consistent in weight it seems unlikely that that was the case.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 07, 2012, 03:50:49 PM
I guess I'll throw a heads up here just to explain why orders are late. I went to e-mail her to find out what my status was as I had also ordered right after she put the new hair out.

She had a pop-up window stating she was backlogged due to the huge number of orders she received when the new colors came out and just got to shipping most of it on 12/2. SO if you are wondering---try not to fret too much. She just got them out this week. I expected that with the new colors and the sale she ran.

As far as the hair, I should have mine soon. I actually have colors from years ago to compare it to as well. I guess my thing too---I noticed she had been sending MORE hair over the past years. My first few orders (200...7?) seemed to have less hair? I'll need to go through and double check here of course. I'm interested to see Tinas response as well.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 04:09:52 PM
That's interesting that some people report there being more hair over the past couple of years. But as that is the amount of hair I've always been used to receiving, I assumed that was the usual ammount.

You know, I think I might have some bags somewhere that are from before I started customizing - they were bought from a member who was getting rid of her old stock. So I might need to find those and weigh them. But as they were from someone else I have no way to really confirm that that are complete hanks. I also have no way to know exactly when they are from. But I'll see what I can find.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Kitkumi on December 07, 2012, 06:02:37 PM
Thanks for the heads up on this, as I was actually going to order a number of colors tonight. I don't have any new colors coming but I still have a number of un-used colors from my last order and weighed them (last time I ordered was around late summer of this year). Most of them came out being between 17-19 grams, and up to this point I have been able to get about three ponies haired from one hank (2 adult G4s and 1 G4 filly), depending on the hair length I want. I hope this is just a temporary goof :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Katika on December 07, 2012, 06:41:37 PM
Just got my order in the mail that was placed sometime shortly after Thanksgiving.  Out of 20 hanks, 7 were 12g, 6 were 11g, 6 were 10g and 1 was 9g.

Went back to my older hair (I think most of it was ordered about a month before this last package got to me, as the stuff I've had for a real long time I've taken the twist ties off of and replaced with zip ties, so I didn't weigh any of those, since the zip tie would throw them off).  Of the 21 hanks I had not zip tied, they were: 1 at 21g, 2 at 17g, 2 at 16g, 3 at 15g, 4 at 14g, 1 at 13g, 4 at 12g, 2 at 11g, 1 at 10g and 1 at 6g (yes, my 8g one from earlier was apparently actually 6 and I had remembered the number wrong). 

I'm not sure what weight she advertises the MLP hanks as, but I do seem to recall that she tended to run them heavy in the past.  If a hank is supposed to weigh a certain amount, I actually am fine with one weighing within a gram or two due to human/mechanical error.  But when you get to a 5+ gram difference, that does actually end up adding up...  Again, this isn't a *huge* deal for me, since I rehair on a plug-by-plug basis and don't have any sort of business/income that runs around pony customs, but I do see how it might be a significant difference for some of you :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Starly on December 07, 2012, 06:42:49 PM
I just got my 6 hanks of hair today, and the package was noticeably thinner than my last order of 6 hanks. I don;t have anything to weigh them, but they look smaller and thinner and I noticed the different handwriting.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 06:50:12 PM
Thanks for the info Katika. Seems like the ones you already had in stock were quite a wide range of amounts. Hm.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 07, 2012, 06:56:52 PM
I'm not sure what weight she advertises the MLP hanks as, but I do seem to recall that she tended to run them heavy in the past. 
I was trying to find out on the site what the weight was... I actually have some older hair that I've order over a year ago (or whenever Razzle Dazzle first came out), If I had a digital scale I'd tell you what those weights are... and looking at my recipes I even have hair still from back in 2010... of those colors some of them look thinner than others but until I can weigh those... I can't tell you much

Edit: On that note, i can tell you guys some of the colors I did order a while back... they were noticeably thicker... I had ordered passionfruit a while back an while at the time I didn't really notice it was thicker than some of my other colors, the partial hank I recently sold got me thinking that... even one of my blends looks thicker than the others... which now kind of makes me think of size format might be the cause of that... I remember one of the site (maybe its the one that sells more katsilk nylon) that they have a format size for the hair colors... I don't think DH's hair follows it but it's a thought... (note to self, get a digital scale for doll hair now)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Roogna on December 07, 2012, 08:53:34 PM
my hair arrived today. they hanks definitely look adn feel thinner/less.
my scale does oz. about half were 0.3 oz and half were 0.4 oz. with one (nickel) 0.5 oz. The 0.5 nickle is in the OLD handwriting and looks/feels thicker/more.

I pulled out some of my old hair, using packegs I haven't used part of and got 0.3-0.5 oz again (most 0.3 to 0.4), but they look/feel thicker/more.

apparently 0.3 oz = 8.5 grams, 0.4 oz = 11.3grams, and 0.5 oz = 14.17grams

so there is a noticable difference between 0.5 oz and 0.3 oz

so I don't know....

on the plus side, the new colors are FABULOUS!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 07, 2012, 09:33:08 PM
Thanks for weighing in, Roogna. Interesting.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 07, 2012, 09:39:16 PM
I'm waiting to hear from Tina (or whoever answers the emails) about the average weight of the hair. I needed to know for another reason anyway, so if she doesn't spot this thread here and answers, hopefully she will reply to the email
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NichiTsukinoko on December 07, 2012, 09:49:10 PM
I'm still waiting on my order of Wisteria hair.  But I will let you all know what they weigh when they arrive...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 07, 2012, 10:00:07 PM
I'm expecting an order to come in soon.  I will def be checking out the weights, and letting you know.  :/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Raindrop on December 07, 2012, 10:06:36 PM
Be aware that Tina and her staff have been swamped with orders since the new colors were added.  I am sure she will catch up with correspondence when she can.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 08, 2012, 12:42:59 AM
Okay, weighed some of the older bags I have. I have no way to confirm when these are from or confirm they are full hanks, but I beleive they are a couple of years old from on old stash and were sold to me as full hanks. Some of these bags do weight a little less, but they average around 14-15 grams, certainly not 11, or 9 :\
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Salli on December 08, 2012, 01:17:12 AM
I'm waiting on my hair order too (but I'm not in a hurry, I usually get my orders pretty fast and I understand the backlog) but thank you for saying something. I tend to use a LOT of hair on a pony and was already debating ordering 2 hanks to use, I don't mind paying more but it's nice to know what I need to get. Thanks NoD for posting this!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BlackCurtains on December 08, 2012, 02:30:42 AM
Got my order today and I weighed my entire unopened DH stack, some of which I have had from the first order I ever placed over two years ago. The biggest is a hank of Buttercream at 22g and the smallest Poison Ivy at 10g. Most of them weigh between 12-16g.

In the new order, biggest is a hank of Guacamole at 17g and smallest a Spring Meadow at 8g. Most of them are between 11-15g.

That Spring Meadow stuck out to me immediately, I knew just by looking it was light. I did get two of each color (I usually do) and the other Spring Meadow is 12g.

A little OT - Did anyone get any of that Pilot color changing hair? I got Purple to Blue and mine seems to be stuck in blue :/ I should go stick it in the freezer.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Kazzellin on December 08, 2012, 03:15:55 AM
Interesting. I don't have any other Kankelon hair to compare my newest order to, but at least now I know why it was shipped so late! ^__^

I'll have to go into my hair stash and see what the unused Nylons weigh now; I know I have some from 2010 and maybe older than that, since I took that long break between some custom ponies... :huh: I'll let you know what they weigh as soon as I'm able to. :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: skig on December 08, 2012, 05:29:08 AM
I received my order this week. Some of the new colors (Guacamole, Spring Meadow, Chai Tea) are noticeably thinner hanks. Others, like Kitten and Brilliant Pussycat seem to have more hair in them. I ordered two hanks of Brilliant Black, and one is way thinner than the other. I wish I could help with weights, but my el-cheapo scale won't register the hanks.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 08, 2012, 03:39:40 PM
I just got my order, I do agree that there is some definite difference in the amount of hair. Has anyone gotten ahold of Tina?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 08, 2012, 03:46:00 PM
I just got my order, I do agree that there is some definite difference in the amount of hair. Has anyone gotten ahold of Tina?
I'm waiting to hear from her on the average hair weight but someone else might have better luck than me
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 08, 2012, 04:21:23 PM
I have not tried to contact Tina yet - I figured there was little to no point at the moment as her website clearly states she is not reading or responding to e-mail.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: MoonHawke on December 08, 2012, 07:15:54 PM
Oh dear. This thread really worries me.

I placed 2 orders on the 12th of November. One I've already received, but I'm still waiting on the other (not entirely sure why...). I sent Tina an email on the 24th trying to see if the second order had shipped and I just never got a tracking email. I still have not gotten a response.

Figuring I had waited long enough, I was about to send her a second email, and saw the pop up on the site. I'm just really sad because I ordered a couple colors purely for use on a custom I wanted to give as a holiday gift. Looks like that won't be happening. If it is becoming common to get less hair, I'm glad I ordered extra of the colors I really needed.

I'll see what my hanks weigh in at when I get home from work this evening. I only started ordering hair back in August, so I'm pretty confident about what are full hanks and what aren't.

Edit:
Alright, here's what I came up with.

My one full hank that I had from a prior order came out to be .6 oz. Another hank that was more than 3/4 full came out to be .5 oz.

From my latest order, placed on the 12th, I came up with the following:
.5 oz
.4 oz
.3 oz
.4 oz
.3 oz

The last three where in the different handwriting than my prior orders, so probably the same as everyone else has been mentioning.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 08, 2012, 11:37:02 PM
Moonhawk, I'll PM you and see if I have the colors you are looking for?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 09, 2012, 12:13:29 AM
I got my order today and was prepared for the worst. I weighed all the hanks and they all weigh in between 10-14 grams. Most of them are 12-13 grams.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Alatariel-Silimaure on December 09, 2012, 12:15:53 AM
I shall be waiting to order anything until this is sorted out and until dollyhair isn't so swamped. I've got plenty of retrodolls hair to last ma while, and right now I haven't received a paycheck from my new job yet, so I don't have the money to blow if the hanks are going to be so much thinner, especially if the issue doesn't get corrected and that's the new standard. not a clue how it will turn out, so I'll just be watching for now :3
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Colorscapesart on December 09, 2012, 04:17:59 AM
I weighed my new hanks today.  Dang.  Lowest was 9g I think.  Highest was 13?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: True on December 09, 2012, 04:27:44 AM
im really worried about this, iv noticed it and i havent bought hair in a few months. If hair is slimming down I really wish she would have put a notice up :/ this really affected a few of my customs. iv had to use less hair because i couldnt wait the month it sometimes takes for hair to arrive. I love dolly hair and i doubt ill ever stop shopping there and I know tina is a busy bee but I really hope we all get some answers.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 09, 2012, 06:18:11 AM
I e-mailed her earlier, but like most of you guys I don't expect a response. I'll give her a little and try again. I noticed another issue with my order as well so I needed to make sure that is corrected.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 09, 2012, 06:58:12 AM
Let me know if you hear anything. I would love to contact dollyhair about this issue, but until the notice goes away saying they're not reading e-mails I may as well just wait.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Ren-Ren on December 09, 2012, 07:27:11 AM
Got my order a few days ago and thought that they looked thinner than usual. Guess my suspicions were correct.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Pythia on December 09, 2012, 03:31:41 PM
I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 09, 2012, 05:24:14 PM
I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/
This was brought up in a past thread where a lot of customers were very unhappy. Many people voiced their opinions on the matter that Dollyhair really should not ignore e-mails, even if they are really busy, and the response was that she would try to do better with that. So when the message popped up on their website I was a bit surprised and disappointed.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: coinoperatedgirl on December 09, 2012, 05:36:08 PM
Just weighed my most recent purchases (with the new handwriting, for what that's worth), and both came in at 13g.  My random weighing of other hair bought over the spring/summer weighed anywhere from 16-20g, with the heavier bags being colors that I bought earlier in the year.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 09, 2012, 05:47:18 PM
Thanks for sharing your findings.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Pythia on December 09, 2012, 08:39:45 PM
I don't see how you can be unable to read your email. That's pretty terrible customer service. I know they're swamped and everything, but... =/
This was brought up in a past thread where a lot of customers were very unhappy. Many people voiced their opinions on the matter that Dollyhair really should not ignore e-mails, even if they are really busy, and the response was that she would try to do better with that. So when the message popped up on their website I was a bit surprised and disappointed.

I remember that. I can understand being a bit behind in emails etc. but to just flat out state that you're not even going to *look* at you customer correspondence is awful. It means any problem will be ignored, no matter how major. And when you're giving someone a decent chunk of money, that's *really* concerning.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 09, 2012, 08:53:12 PM
I wish there was an alternative way to get in touch with her.. other than email or here
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Airiel on December 09, 2012, 11:57:15 PM
I have a bunch of old hair and I think my new order should be getting here tomorrow.  I will let you know what I find.

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Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: keikokukien on December 10, 2012, 04:12:30 AM
I did buy the pilot hair (purple to blue) and mine stays purple until I hold it, but my heat doesn't go above 65. I'm really thrilled with that one! :D There was a normal amount in that color, and I can't wait to put it in a custom.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Griffin on December 10, 2012, 09:58:00 AM
*sigh*

I placed an order on Nov 29, I'm keeping my fingers crossed everything will go fine with that one if it is that hard to get in contact with them. Luckily I haven't had any problems with my previous orders.

I'll weigh the hair as soon as I receive it. I hope I'll get it before I leave for the holiday, usually it's taken about two weeks but due to the holidays and their being busy it might take longer this time. I'm really looking forward to seeing some of the new colours in person!   
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kezrob23 on December 10, 2012, 11:25:57 AM
griffin, i'm tipping it will take longer, as i ordered on the 16th nov and again when the new hair came in and i have nada. which is pretty concerning, spesh as emails are not getting answered, as i have no way of knowing if it's been sent. i can understand being busy and all, but even a once a day/week update even on here wouldn't be too time consuming??
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Griffin on December 10, 2012, 12:19:01 PM
Yes well I was prepared for the wait, knowing the slower holiday mail etc. I'm in no particular hurry either; if it doesn't arrive before Dec 17th, I won't get it until Jan 7th or something so it doesn't really matter if it takes three or four weeks to arrive. I still consider 2-3 weeks pretty normal. I hope you'll get yours soon, kezrob23! At least the first order you placed, since it's been over three weeks already.   
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 10, 2012, 04:02:18 PM
Ya she mailed out on 12/02 Griffin, so I would say 17th would put you at two weeks from mailing. I do hope it gets there on time!!!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 10, 2012, 04:22:11 PM
Ya she mailed out on 12/02 Griffin, so I would say 17th would put you at two weeks from mailing. I do hope it gets there on time!!!
my order was shipped on December 4th (I ordered on november 23rd) so I'm not sure how accurate the shipping information on the website is.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Tiggums6 on December 10, 2012, 04:39:46 PM
Hang on, I thought one hank was supposed to rehair one pony and that was a pretty good yardstick? So now the weights/quantities supplied have dropped by a huge percentage and the prices have remained the same? Wouldn't it be better to keep the original quantity and raise the price (to be as user-friendly as possible) if cost is the issue?...It's not like most people only want to rehair 60% of a pony.  I think this is pretty appalling, and very disappointing.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Starly on December 10, 2012, 05:07:50 PM
it depends on the size of the pony.
If you do mostly G4s, like me, you can get 2 or more ponies from just 1 hank, if you use a single color.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PandaBerryInSpace on December 10, 2012, 05:18:09 PM
It also depends largely on how much hair you want to use.

I used to cut the hanks in half and and reroot a pony using a half a hank. But, lately, I've been having to cut the hanks in quarters instead, because I'm running out too quickly when using a half. And, rerooting a G3 in a single color, cutting the hank into quarters uses up the entire hank...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 10, 2012, 06:06:09 PM
I wish there was an alternative way to get in touch with her.. other than email or here

Someone mentioned that she used to have a phone number listed so I went to her website to see if there was an alternate contact method and found the following on her contact page.

"I usually take the weekend off, and sometimes, I even dare to take a weekday (or two) off... sometimes I even take off a few days in a row! If you email me and do not receive a response right away, please do not freak out. One of the great things about owning one's own business is that the business owner can make his/her own schedule, and I often take full advantage of that fact.

Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.

.....

We're not Amazon.com. We're not eBay. And we're not selling kidneys and livers for life-saving organ transplants. Dollyhair is a small business that's owned by me, Tina. I'm a wife and a mother, and I have two employees."

To me, just because you're a small business or because what you sell isn't "important" doesn't mean you can't have the same level of customer service as the big boys. I know many small business owners who do a great job of it.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: blackestbird on December 10, 2012, 06:16:16 PM
Hang on, I thought one hank was supposed to rehair one pony and that was a pretty good yardstick? So now the weights/quantities supplied have dropped by a huge percentage and the prices have remained the same? Wouldn't it be better to keep the original quantity and raise the price (to be as user-friendly as possible) if cost is the issue?...It's not like most people only want to rehair 60% of a pony.  I think this is pretty appalling, and very disappointing.

That's what we're trying to find out, let's not jump to conclusions. ^^ We don't know if this is the new standard or some kind of mistake, hence the board. I also emailed Tina and pointed her in the direction of this thread because I noticed a lot of people saying they hadn't emailed due to the message on her site. Figured it wouldn't hurt to send her a message - she can't know if there are problems if we aren't contacting her. Now, if she's not reading email, that's another story, but I think she's reading them, just not replying. She sent me out some replacement hanks on 11/30. All I had to do was email her about them, and 4 days later [original email 11/26], I got the shipping notification saying she sent them out. She didn't respond to the email, but I got my hair (and while I'm here, I can't weigh mine, but they do seem on the thin/light side, and the handwriting is different). I do think she really does need to dedicate some time to emails, I don't exactly believe there is any reason not to keep correspondence with customers, no matter how busy - without the customers, there is no business after all, so the customers should have the highest priority, and not just customers who have already placed orders but those with questions/concerns too, but I think the message on the site is at least a step in the right direction since the last thread regarding her & DH. I haven't really had any issues personally with contacting her, I have usually gotten timely responses, but I know in the last thread it seemed not all messages were getting replies. Anyway, went off on a tangent there. I just don't think we need to start complaining about new practices until it's confirmed one way or the other. I agree with those saying you'd rather receive the amount of hair we were receiving, and paying a little more, but let's not get too rash and make assumptions. We don't know the reason for the weight differences in hair yet.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 10, 2012, 07:08:38 PM
Blackestbird, I agree that we should not jump to conclusions or speculate about why this change has occured. I started this thread simply to gather data to see if this smaller amount of hair is "normal" with these new orders or if I got a fluke bad batch. Unfortunately it seems like many people have found the same thing that I did and are understandably a little disappointed.

The reason I did not contact Tina (in addition to the message on her website) is that I was not sure what to say to her about the situation - as I said this is the first time I've been disappointed in the product I received. I have just been trying to find out more about what other people are receiving and thinking about what might make the most sense in proceeding.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: blackestbird on December 10, 2012, 07:33:48 PM
That's why I quoted a specific user, NoDivision ^^ I'm glad you started this thread, especially seeing how many instances of lighter hanks have been seen, and I really hope Tina addresses this soon. I understand the disappointment too, count me among them if indeed this is a new standard with these lighter hanks. I'd rather pay more and receive the same-weight hanks we were receiving prior, than being unsure of how many lighter hanks to order. The post I quoted just sort of said 'I don't like these changes being made at DH,' and we don't know for sure what's going on yet. It could still be an accident of some kind, but I do get the disappointment too, for sure.

I didn't really quite know what to say either, especially because I don't order hair as much as others do so my own comparisons aren't as helpful really, so I just directed her to the thread instead. In other correspondences with me though, she's mentioned that she doesn't always see posts like on here, the TP, FB, if she's not directly contacted about a problem, so I just sent her a message directing her over here - I think I pointed her to thread last time too, because she was responding to my emails quickly, and I remember other people had stated they hadn't received responses. I just figure she can't know about a problem if we don't tell her, but at the same time, the message on her site saying she isn't taking care of email right now, while it does let us know that, it isn't exactly helpful when problems do come up. I think the thread was a good idea to get some information on it to weigh the probability of it being a fluke vs. a change at DH, and now that a lot of others are reporting the same problem, I just thought I'd say something to her and on the thread. I didn't mean to rub anyone the wrong way if I did.

To me, just because you're a small business or because what you sell isn't "important" doesn't mean you can't have the same level of customer service as the big boys. I know many small business owners who do a great job of it.

Agreed. There is no reason for a lack of customer service. If you're going to run a business, that really needs to be the priority regardless; the customers need to be happy and feel taken care of, after all, they're really the reason a business is successful or fails, because without a customer base, you can't have the business. I've been happy myself overall, but I don't have the same issues as a lack of replies as others have had.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Katika on December 10, 2012, 08:09:17 PM
I'm in the same boat as you - I'm not jumping to conclusions, just made an observation.  Also, I should point out that my lighter hanks were also in the bags with the new writing.  If I were to guess (and it is solely a guess, I have no grounds to be able to confirm ANY of this), it would seem like maybe Tina hired the extra help that the last thread involving DH kept suggesting that she did - and she fully disclosed to us on multiple accounts that it took a hefty amount of time to properly train employees to to use her equipment.  It could be a new employee (which the new handwriting could belong to) still learning how to properly use the machines. 
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maniah on December 10, 2012, 08:26:15 PM
Yikes.. Im really glad I resisted the urge to buy the new hair when she announced the sale. I've been burned by her lack of customer service skills often enough, that I doubted it would go well. Im sad to see I was right. If I need any of her hair in the future, I'll stick to getting it through trades.

Fool me once, shame on you. Fool me twice, shame on me. I don't feel like getting fooled by her again, as that seems to be the pattern with her when it comes to her promises to do better.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Miserati on December 10, 2012, 08:58:18 PM
I received my hair today. -- 6 hanks. I first stood them next to 6 older packs and they came out looking like Kim's packets. My scale measures in ounces and came out as follows:

Blizzard - .42 oz
Blizzard - .43 oz
Sunlight - .47 oz
Pomme d'amour - .48 oz
Wisteria - .38 oz
Brilliant Black - .32 oz  ( this is by far the saddest offender. :< )
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 10, 2012, 09:08:50 PM
Thanks for adding your info. That's weird because my brilliant back was the biggest of my order. Very inconsistent.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: blackestbird on December 10, 2012, 09:36:14 PM
I can't get weights, so I'm not sure how helpful this is, but broken down by color, I had Guacamole, Lapis Sapphire, and Black Magic sent to me. All seem to be very thin, and Black Magick and Guacamole weigh nothing in comparison to Lapis Sapphire, which also seems very light, but it's the heaviest of the three. But I don't have a scale to actually weigh them with, unfortunately.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Sanadaookami on December 10, 2012, 09:48:29 PM
My hair finally arrived today and its a little thin as well :/ She did add a small holiday gift and an extra hank which is really sweet. I ordered 18 hanks and they came out like this-

.35oz-.39oz x8
.40oz-.45oz x9
one at .46oz
and one at .52 oz

I have 9 older un-used hanks bought at the start of last summer weighing in between .51oz-.58oz each.

I wouldn't mind paying a little more if its a cost issue to get the amount I'm use to getting. When they fluctuate its hard to tell how many I need to get in each color to cover all my projects :/ If I had known there are a bunch of colors I would have ordered more of. As it is they will have to wait now as I only order hair in $50+ increments and don't have another hair buy in the budget for 3 months.

I would like to say it is probably a new employee- I messaged her right before the sale because I needed some Wysteria for a commission and wanted to know if she would have more soon- she told me she had it in stock and just had not put it up on the sight yet because she had new colors as well and and new employee who she was training. She wanted to give this person a little more training before getting flooded with orders.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Whoa1234 on December 10, 2012, 09:53:47 PM
I wish there was an alternative way to get in touch with her.. other than email or here

Someone mentioned that she used to have a phone number listed so I went to her website to see if there was an alternate contact method and found the following on her contact page.

"I usually take the weekend off, and sometimes, I even dare to take a weekday (or two) off... sometimes I even take off a few days in a row! If you email me and do not receive a response right away, please do not freak out. One of the great things about owning one's own business is that the business owner can make his/her own schedule, and I often take full advantage of that fact.

Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.

We're not Amazon.com. We're not eBay. And we're not selling kidneys and livers for life-saving organ transplants."

To me, just because you're a small business or because what you sell isn't "important" doesn't mean you can't have the same level of customer service as the big boys. I know many small business owners who do a great job of it.

Rub your costumers the wrong way much?!
After reading that, I don't think I will ever spend my money on DH again. (At least not first person through Tina....)
I'm so sorry for all the problems everyone is having.
:( :( :( :( :( :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 10, 2012, 10:41:53 PM
I wish there was an alternative way to get in touch with her.. other than email or here

Someone mentioned that she used to have a phone number listed so I went to her website to see if there was an alternate contact method and found the following on her contact page.

"I usually take the weekend off, and sometimes, I even dare to take a weekday (or two) off... sometimes I even take off a few days in a row! If you email me and do not receive a response right away, please do not freak out. One of the great things about owning one's own business is that the business owner can make his/her own schedule, and I often take full advantage of that fact.

Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.

We're not Amazon.com. We're not eBay. And we're not selling kidneys and livers for life-saving organ transplants."

To me, just because you're a small business or because what you sell isn't "important" doesn't mean you can't have the same level of customer service as the big boys. I know many small business owners who do a great job of it.

Rub your costumers the wrong way much?!
After reading that, I don't think I will ever spend my money on DH again. (At least not first person through Tina....)
I'm so sorry for all the problems everyone is having.
:( :( :( :( :( :(


I can understand the frustration everyone is having, and if I could weight mine as well (just had a big order I received recently), I'm sure I would have the same problem with mine not weighing nearly as much as the older orders I've had. But I think some are being a bit harsh.

If I owned my own business for such a niche group of pony customizers that quickly bloomed, I would have made a similar disclaimer on my site as well. She may not have come off so pearly rainbow and baby bunny nice about it, but she simple made the statement to say, "I can't offer the same customer service that EBay, Amazon, or other big companies offer...but will still take care of you as soon as I can". That's my take on it. It's very easy to misconstrue things via text on a computer or email, because you can't hear or understand feelings so well in cold hard text format. I DO expect better customer service from bigger companies, because they DO hire more employees so that they can offer that service.

I've always, ALWAYS been pleased with her and her service. I know not to place really big orders around the holidays or when I'm rushed for a custom and I always check to see if she has an important message on her site as well.

Also, I will say this, because no matter the business, family always comes first and foremost. If there is an emergency in the family and hair is delayed, I'm sure she doesn't mean for it to happen. Where has humanity been lost? She is one person with a little hired help and that hired help may have made a mistake with separating the hair for us. Don't put her on a chopping block and execute her so easily without the trial. How can a mistake be corrected if she doesn't know what has happened?? Be so kind as to inform her of the lack of hair and maybe she'll find a way to fix the issue, even if she isn't able to respond to your emails, I'm positive she will rectify this situation. Put yourself in her shoes. Would you tell your sick child or parent or s/o to wait and bugger off because your business is too important? I really just don't think she knew how big the market would get. To be very honest, it seems like the pony customizing community really started to boom the time the G4 came about. Who knows, maybe she is trying to expand and get more help to keep up with demand!

I'm actually really sad about some of these comments. I'm not sure if maybe it's like brand loyalty (ie I'll only buy an Iphone over a Droid, etc), but you can't let one bad experience ruin everything. Again, I've never had problems and I remain a loyal customer, but I have also shopped at other sites as well, and just because I may have had one issue with someone, doesn't mean I'll condemn them forever. I have no real brand loyalty, I've shopped at DH, RDUS, My Little Customs, etc. They all have great products.

Unfortunately, I don't have a way to weigh my hair, so I can't really email her about myself. But I do strongly urge you all to notify her about your individual cases. That's just my two cents, take it for what it's worth. Good luck everyone!!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Miserati on December 10, 2012, 10:45:55 PM
Just a little update. I usually order 2 hanks of whatever color I'm using for a pony so I can double up on plugs and have one hank for mane and one for tail. For this one I was using two colors semi-blended and just did the red first. I cut my Pomme d'amour directly in half and put one half aside for the tail and used the other half for mane. & I came up a looottttt shorter than usual. When I have done this in the past I have extra hair after filling the plugs to make extra plugs in the middle.

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Guess I'll be breaking into the half for her tail.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 10, 2012, 10:52:13 PM
Just a little update. I usually order 2 hanks of whatever color I'm using for a pony so I can double up on plugs and have one hank for mane and one for tail. For this one I was using two colors semi-blended and just did the red first. I cut my Pomme d'amour directly in half and put one half aside for the tail and used the other half for mane. & I came up a looottttt shorter than usual. When I have done this in the past I have extra hair after filling the plugs to make extra plugs in the middle.

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Guess I'll be breaking into the half for her tail.

Thanks for the comparison facts and photo. That stinks man. :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 10, 2012, 11:05:24 PM
it depends on the size of the pony.
If you do mostly G4s, like me, you can get 2 or more ponies from just 1 hank, if you use a single color.

I also customize mostly G4s, but that doesn't mean I don't want to get what  I pay for!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jupiternwndrlnd on December 10, 2012, 11:20:10 PM
I know that there is a lot of frustration here, and everyone is being very good about not pointing fingers or going on a "witch hunt" so to speak.....just a lot of comparing of information.
until dollyhair is able to come and give us her reasoning behind things, I would prefer if speculations and tempers were kept to a minimum, please
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Pythia on December 10, 2012, 11:33:56 PM

How can a mistake be corrected if she doesn't know what has happened?? Be so kind as to inform her of the lack of hair and maybe she'll find a way to fix the issue, even if she isn't able to respond to your emails, I'm positive she will rectify this situation. Put yourself in her shoes. Would you tell your sick child or parent or s/o to wait and bugger off because your business is too important?

I'm actually really sad about some of these comments. I'm not sure if maybe it's like brand loyalty (ie I'll only buy an Iphone over a Droid, etc), but you can't let one bad experience ruin everything. Again, I've never had problems and I remain a loyal customer, but I have also shopped at other sites as well, and just because I may have had one issue with someone, doesn't mean I'll condemn them forever.


See, I totally get what you're saying - but I think the problem is that for a lot of people, this isn't the first, or even the second time something has gone pretty wrong with their DH order. If this was the first big mess up, then I'd be saying what you're saying, but it was only a few months ago that more than just a few people were getting the wrong colours, multiple hanks missing from orders, colours that were out of stock randomly replaced by something totally different with no consultation etc. And when people tried to bring these things to her attention,  it was pretty much this all over again - no way to make contact.

If it was an occasional thing, and she said "Look guys, I'm really sorry things have been a bit messed up but a family member's been sick." I'm sure everyone would completely understand. But it seems to have been an ongoing thing for a while now, and people are just getting frustrated and understandably worried. Don't forget that some people make their income through commissions, and it can screw with their livelyhood if things get messed up. And when it's happening again and again and it kind of seems like DH doesn't really care...well, I can understand why people are getting upset and are going to take their business elsewhere. *shrug*
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 10, 2012, 11:41:47 PM

See, I totally get what you're saying - but I think the problem is that for a lot of people, this isn't the first, or even the second time something has gone pretty wrong with their DH order. If this was the first big mess up, then I'd be saying what you're saying, but it was only a few months ago that more than just a few people were getting the wrong colours, multiple hanks missing from orders, colours that were out of stock randomly replaced by something totally different with no consultation etc. And when people tried to bring these things to her attention,  it was pretty much this all over again - no way to make contact.

If it was an occasional thing, and she said "Look guys, I'm really sorry things have been a bit messed up but a family member's been sick." I'm sure everyone would completely understand. But it seems to have been an ongoing thing for a while now, and people are just getting frustrated and understandably worried. Don't forget that some people make their income through commissions, and it can screw with their livelyhood if things get messed up. And when it's happening again and again and it kind of seems like DH doesn't really care...well, I can understand why people are getting upset and are going to take their business elsewhere. *shrug*

All very true. I would just like to hear from her to see what's really going on, at least get some clarification. :/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Pythia on December 10, 2012, 11:58:24 PM

All very true. I would just like to hear from her to see what's really going on, at least get some clarification. :/

Agreed! I think everyone's on the same page on that!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 11, 2012, 03:02:39 AM
All very true. I would just like to hear from her to see what's really going on, at least get some clarification. :/
That's all I am doing, is sitting and waiting for an email to my question, despite the fact that for my reasons it's invalid now xD However it does pertain to the -average- weight of DH's hair so we'll see what she says when she can.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rayedelsol on December 11, 2012, 03:16:54 AM
The non-response to emails is a little upsetting when you have such a large turn around time too.

For instance, I ordered last week [on Dec 2] and I fully expect and understand a large turn-around time. Since then, I've made some sales and have a little bit more money and would like to add to my order without paying a second round of shipping [and more waiting]. So if she answered emails, she could be getting more of my $$ right now :lol:

Anyways, I hope this all gets settled. I really like the product I get from DH, just hoping I get as much of it as I normally do :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Seiena_Cyrus on December 11, 2012, 03:50:10 AM
I wish there was an alternative way to get in touch with her.. other than email or here

Someone mentioned that she used to have a phone number listed so I went to her website to see if there was an alternate contact method and found the following on her contact page.

"I usually take the weekend off, and sometimes, I even dare to take a weekday (or two) off... sometimes I even take off a few days in a row! If you email me and do not receive a response right away, please do not freak out. One of the great things about owning one's own business is that the business owner can make his/her own schedule, and I often take full advantage of that fact.

Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.

We're not Amazon.com. We're not eBay. And we're not selling kidneys and livers for life-saving organ transplants."

To me, just because you're a small business or because what you sell isn't "important" doesn't mean you can't have the same level of customer service as the big boys. I know many small business owners who do a great job of it.

Rub your costumers the wrong way much?!
After reading that, I don't think I will ever spend my money on DH again. (At least not first person through Tina....)
I'm so sorry for all the problems everyone is having.
:( :( :( :( :( :(


I can understand the frustration everyone is having, and if I could weight mine as well (just had a big order I received recently), I'm sure I would have the same problem with mine not weighing nearly as much as the older orders I've had. But I think some are being a bit harsh.

If I owned my own business for such a niche group of pony customizers that quickly bloomed, I would have made a similar disclaimer on my site as well. She may not have come off so pearly rainbow and baby bunny nice about it, but she simple made the statement to say, "I can't offer the same customer service that EBay, Amazon, or other big companies offer...but will still take care of you as soon as I can". That's my take on it. It's very easy to misconstrue things via text on a computer or email, because you can't hear or understand feelings so well in cold hard text format. I DO expect better customer service from bigger companies, because they DO hire more employees so that they can offer that service.

I've always, ALWAYS been pleased with her and her service. I know not to place really big orders around the holidays or when I'm rushed for a custom and I always check to see if she has an important message on her site as well.

Also, I will say this, because no matter the business, family always comes first and foremost. If there is an emergency in the family and hair is delayed, I'm sure she doesn't mean for it to happen. Where has humanity been lost? She is one person with a little hired help and that hired help may have made a mistake with separating the hair for us. Don't put her on a chopping block and execute her so easily without the trial. How can a mistake be corrected if she doesn't know what has happened?? Be so kind as to inform her of the lack of hair and maybe she'll find a way to fix the issue, even if she isn't able to respond to your emails, I'm positive she will rectify this situation. Put yourself in her shoes. Would you tell your sick child or parent or s/o to wait and bugger off because your business is too important? I really just don't think she knew how big the market would get. To be very honest, it seems like the pony customizing community really started to boom the time the G4 came about. Who knows, maybe she is trying to expand and get more help to keep up with demand!

I'm actually really sad about some of these comments. I'm not sure if maybe it's like brand loyalty (ie I'll only buy an Iphone over a Droid, etc), but you can't let one bad experience ruin everything. Again, I've never had problems and I remain a loyal customer, but I have also shopped at other sites as well, and just because I may have had one issue with someone, doesn't mean I'll condemn them forever. I have no real brand loyalty, I've shopped at DH, RDUS, My Little Customs, etc. They all have great products.

Unfortunately, I don't have a way to weigh my hair, so I can't really email her about myself. But I do strongly urge you all to notify her about your individual cases. That's just my two cents, take it for what it's worth. Good luck everyone!!


I get what you're saying, however I don't think people are being too harsh honestly. She admits in her own statement that she takes advantage of taking days off as she pleases because she owns her own business and she's allowed to do that. Sure she is, at the expense of customer satisfaction. When your boss asks you to work overtime because there's a project due. He isn't asking you to do that because he's mean, or anything it's because he's got a deadline that -has- to be met.

It is cold hard text but that part stood out because if we did not know her it would be a red flag. Most people in my experience (Your experiences may vary obviously) but most of the people I know who say I take time off because I can, and are behind in their work, are taking off more time then they are working. This is because they procrastinate, or just aren't suited to being their own boss (It's why it's common for College students to fail their first semester.) But let me restate this. I do not think this is what's going on, however it's a badly worded statement on the basis that someone that does not know her might come to this conclusion.

It would not make me inclined to deal with her either because the people who typically have great customer service are small businesses because they can't afford to lose customers. Walmart, Amazon, Ebay all of those -can- afford to lose customers so they slack off.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kezrob23 on December 11, 2012, 05:03:58 AM
i got my hair, ordered on the 22nd, today - pretty pleased with the speed considering it's the holiday period - (not the lot ordered on the 16th nov, as i ordered a tool, and it said that could take longer) and the weigh ins are as follows

wysteria - 11.8g
brambleberry - 11.5
starlight - 12
ultraviolet - 13.7
pink sugar - 11.3
sunset - 12.6 x 2

this is my first lot of hair, so have nothing to compare it to. but the colours are just stunning, and it feels so beautiful!! can't wait for my tool to arrive so i can fix my ponies!!!

oh that starlight... and brambleberry... so exciting to start my first custom!!!!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 11, 2012, 07:31:40 AM
My first experience with Dollyhair was asking for samples. Well, it required a big runaround and over a month with no samples. I sent a few e-mails and got a response saying she doesn't keep track of whether or not samples have been mailed out so it might have gotten lost or it may have just never been sent. She said if I sent her the request again and my address she would get them out to me.

Well, I chose not to respond, waited for a while and looked around and read reviews. I figured for saran she was the most well known and that if you were a paying customer, she tended to do better customer service wise. Her site was also less confusing for me then others. So, I made a small initial purchase as a test. It was shipped and received quickly and I was pleased.

Now, I know she's a bit behind in orders, but I do sort of disagree w/ the inability to respond to e-mails along with her inconsistency in tracking responses. With the amount of hair being shipped in orders, I do hope she responds and either offers something like a voucher or a small refund for people who got less than they expected.

I do understand things come up and that sometimes you get more sales than you expected. The important thing is to keep your buyers consistently informed. If you can't answer non-important questions, it's understandable, but completely disregarding all e-mails is certainly not the way to go. There's different expectation from a store such as Amazon and a small business, yes, but those expectations are still higher than say, someone casually selling on the Arena.

Communication is key when running a business, especially one for such a niche group! I know many Etsy sellers who have gotten backed up or something came up where there was a delay, but they always made sure to keep you informed/tried their best, so I still come back to them time and time again. We're human, we make errors, I just wish Dollyhair would be a bit more consistent with things.

As is, I will wait for her response on this whole matter, as less product for the same amount of money really isn't excusable. If it's a mistake, understandable, but try and fix the situation as quickly as possible. Taking the time to notice the e-mails stating the problem would probably be easier then shipping out all these new orders and having to repair the situation later. :/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bagheera86 on December 11, 2012, 01:04:39 PM
Well last tiem I made an attempt to contact her about an issue, that failed and I made a topic for it, she didn't respond to my pm (or email I think) but instead responded to the board post after someone referred her to it (and after I opened a paypal thing) but she did make good on it.. So if there is going to be a response, you might find it here if more people email her about this post.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 11, 2012, 05:17:31 PM
Communication is key when running a business, especially one for such a niche group! I know many Etsy sellers who have gotten backed up or something came up where there was a delay, but they always made sure to keep you informed/tried their best, so I still come back to them time and time again. We're human, we make errors, I just wish Dollyhair would be a bit more consistent with things.

Completely agree with you there. I'm thinking she may not know how to group her emails for business, maybe..and lack of organization combined with new hired help is really not helping. :(

Well last tiem I made an attempt to contact her about an issue, that failed and I made a topic for it, she didn't respond to my pm (or email I think) but instead responded to the board post after someone referred her to it (and after I opened a paypal thing) but she did make good on it.. So if there is going to be a response, you might find it here if more people email her about this post.

That is because she's not a regular customizer like us, she doesn't frequent boards like we do. That would certainly take more time away from her work. Lord knows how many hours I can waste away on here! :P

I sent her an email as well, and referred her here and sent her the link. Again, I'm sure she will take care of things. Just continue to notify her, of course without being offensive, so she knows what is going on with a lot of her orders. I'm sure she doesn't want to offend and drive off all of her business. That wouldn't make sense. :/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Kanamai on December 11, 2012, 05:22:46 PM
I just got a new order of hair from her in the mail yesterday. And yea I noticed that the hanks looked a lot thinner then what I had got in the past as well.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jwalraven on December 12, 2012, 01:09:15 AM
I noticed my latest order was a bit thinner too. All the bags had the different handwriting as well.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 12, 2012, 01:36:09 AM
Hey guys, a little off topic but what scales are you all using to weigh the hair?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 12, 2012, 01:36:59 AM
Hey guys, a little off topic but what scales are you all using to weigh the hair?

I have a digital "the biggest loser" scale.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Eskara1862 on December 12, 2012, 02:30:01 AM
I just got my order in!  I've only ordered from her twice before and it was long ago, so I don't remember how large the packages were.  However, in my last order, there is a large difference between the Mango Tango (15 grams) and the Tea Rose and Candy Apple (10 grams each). I find it odd that I'd get a third as much of one color in the same order. All three packages have different hand writing on them, so I would guess that three different people packaged them.

My recent hair order included a business card, which has her phone number on it.  If anyone wants to call her, just drop me a PM and I'll give you the number. I'll respect her wishes of keeping her number private and not post it here.

Edit to add- I use a DigiWeigh scale that I purchased off eBay for $30 about ten years ago. It weighs up to 35 lbs and is dead on accurate with the post office. When it broke three years ago, they sent me a brand new one free of charge. This is totally one of the best investments I've ever made as far as shipping stuff goes!

And, I found my hair from the previous order placed in December 2010.  I only used the smallest bit from them to make my clay Zecora custom (http://sulana.deviantart.com/gallery/32110214#/d39eqps) (see avatar). White Witch and Hematite both weigh 10 grams after I used some. While it is possible I used more than I thought, I doubt I used a third of them for that clay pony.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 12, 2012, 02:33:29 AM
Got my order today.  I do like the new colors, Oyster being my favorite.  I think it'll look really pretty blended with some pinks and/or browns.

Here are my weights.  I used my postal scale, and they were weighed in grams.
Blueberry Muffin 10g
Blueberry Muffin 12g
Sour Apple Martini 12g
Moonlight 14g
Bluebell 8g
Guacamole 10g
Tennis 10g
Brilliant Black 10g
Oyster Shell 8g
Haunted Forest 8g
Spring Meadow 12g
Lemonade 12g
Lemonade 14g
Lemonade 10g
Lemonade 10g
Lemonade 12g
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bagheera86 on December 12, 2012, 06:01:56 AM

I sent her an email as well, and referred her here and sent her the link. Again, I'm sure she will take care of things. Just continue to notify her, of course without being offensive, so she knows what is going on with a lot of her orders. I'm sure she doesn't want to offend and drive off all of her business. That wouldn't make sense. :/

I didn't mean to sound offensive, just saying what happened. maybe her email had bunged up or something?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Stormpony on December 12, 2012, 10:24:55 AM
Got my order today.  I do like the new colors, Oyster being my favorite.  I think it'll look really pretty blended with some pinks and/or browns.

Here are my weights.  I used my postal scale, and they were weighed in grams.
Blueberry Muffin 10g
Blueberry Muffin 12g
Sour Apple Martini 12g
Moonlight 14g
Bluebell 8g
Guacamole 10g
Tennis 10g
Brilliant Black 10g
Oyster Shell 8g
Haunted Forest 8g
Spring Meadow 12g
Lemonade 12g
Lemonade 14g
Lemonade 10g
Lemonade 10g
Lemonade 12g

how can one colour (lemonade) be so many different weights? thats a bit odd.......
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 12, 2012, 02:55:52 PM
Yeah, my two bags of sour apple martini were very different as well. One was 13g, one was 9g.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kCherry on December 12, 2012, 03:06:00 PM
Well, this is all quite curious. I usually place my orders in bulk so I haven't ordered in about a year-ish. This is concerning that the current hanks are weighing in so sporadically. :huh:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Colorscapesart on December 12, 2012, 03:10:47 PM
8g??  That's half a normal hank....

:sadface:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bagheera86 on December 12, 2012, 03:36:25 PM
8g??  That's half a normal hank....

:sadface:

Yeah, and isn't she always going on about how she gives you more than her competitors and charges less than her competitors?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 12, 2012, 04:51:44 PM
Got my order today.  I do like the new colors, Oyster being my favorite.  I think it'll look really pretty blended with some pinks and/or browns.

Here are my weights.  I used my postal scale, and they were weighed in grams.
Blueberry Muffin 10g
Blueberry Muffin 12g
Sour Apple Martini 12g
Moonlight 14g
Bluebell 8g
Guacamole 10g
Tennis 10g
Brilliant Black 10g
Oyster Shell 8g
Haunted Forest 8g
Spring Meadow 12g
Lemonade 12g
Lemonade 14g
Lemonade 10g
Lemonade 10g
Lemonade 12g

how can one colour (lemonade) be so many different weights? thats a bit odd.......

You also have to remember, they are all separated by hand..so they will be a bit off. But as was pointed out, 8g compared to 14g is REALLY off. That's half, obviously. Maybe she should get digital scales and weigh each hank before shipping out. :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 12, 2012, 10:39:23 PM
Oh, I didn't expect them to all weigh out exactly the same, but yes, that 8g hank was very disapointing.  :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 12, 2012, 10:50:44 PM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 01:07:45 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: MoonHawke on December 13, 2012, 01:12:42 AM
Ouch. Yeah, I wouldn't be happy with that.  :huh:

I keep checking the mail, hoping for my order to arrive (it's been almost a month now...), and still nothing.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kCherry on December 13, 2012, 01:23:01 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!

  Woah!!! Now, that is seriously eye opening!!!  :shocked:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 13, 2012, 01:36:50 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!


That's insane!  I know I can usually get about 3 G4's out of one hank.  When one hank won't even do a single G4, that's a problem.  Now I'm looking at my 8 and 10 gram hanks and wondering just how far they'll go....
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Starly on December 13, 2012, 02:34:48 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rosierjay on December 13, 2012, 02:40:16 AM
i just got my order... and the two colors i bought that often run out....
they were lighter than the other colors i bought.
it was my first order at dollyhair, so i can't compare to past, but even within the order it wasn't consistent.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 02:54:38 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.
There are a lot of customizers who prefer the longer hair, or in some cases with G4s.. thicker tails (because G4 tails are kind of skimpy in the first place >.>) I tend to cut only about 1/3 of my hanks of hair for any of my ponies to half of the hanks depending on how long I really want the hair. But for those who do G3 ponies and G1 ponies that -isn't- enough, even if you do it in 1/3 unless you want the tail to be shorter and look even shorter curled in ringlets x:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Starly on December 13, 2012, 03:08:10 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.
There are a lot of customizers who prefer the longer hair, or in some cases with G4s.. thicker tails (because G4 tails are kind of skimpy in the first place >.>) I tend to cut only about 1/3 of my hanks of hair for any of my ponies to half of the hanks depending on how long I really want the hair. But for those who do G3 ponies and G1 ponies that -isn't- enough, even if you do it in 1/3 unless you want the tail to be shorter and look even shorter curled in ringlets x:
I used thick hair even and I had plenty. :I
Granted it's supposed to be a short style, but still. a G4 with 6 inch hair is kind if ridiculous.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Saja on December 13, 2012, 03:09:12 AM
Im scared to get my order now..
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 13, 2012, 03:11:22 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.

I took that into consideration when I made my post. I always cut my hair in half. That will give me enough for the head but it would leave 22 plugs for the tail and that would be a skimpy little tail. So at the length I leave my pony's hair, it is not enough hair. Could I MAKE it work? Yes. Would my custom suffer for it? Depending on the custom, it very well might. Was I seriously shorted in hair? Definitely. And that's the real point. This is not the amount of hair a paid for.

Edit: I'm sorry. I just reread my post here and it sounds rather snippy. I apologize. I'm not angry with you or offended by your question, just not very happy about my hair order so I'm sounding annoyed in general. I'm sorry.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rosierjay on December 13, 2012, 03:14:27 AM
so my question is...
if they really are reducing the amount of hair. which it seems they are.
what should we do? complain? ask for a refund? tell them to charge more for the old amount of hair?

my vote is to buy elsewhere, but that's just me.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 13, 2012, 03:16:23 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.

I took that into consideration when I made my post. I always cut my hair in half. That will give me enough for the head but it would leave 22 plugs for the tail and that would be a skimpy little tail. So at the length I leave my pony's hair, it is not enough hair. Could I MAKE it work? Yes. Would my custom suffer for it? Depending on the custom, it very well might. Was I seriously shorted in hair? Definitely. And that's the real point. This is not the amount of hair a paid for.

Edit: I'm sorry. I just reread my post here and it sounds rather snippy. I apologize. I'm not angry with you or offended by your question, just not very happy about my hair order so I'm sounding annoyed in general. I'm sorry.

In all honesty dear, you have every right to be as the consumer. You didn't get what you paid for, as did a lot of others.

By the way, I sent her my email on Monday as requested a "Read Receipt". Since I haven't gotten the email reply back that she read it, that means she hasn't gotten to read it. I'll keep you informed if it is read.

Post Merge: December 13, 2012, 03:20:57 AM

so my question is...
if they really are reducing the amount of hair. which it seems they are.
what should we do? complain? ask for a refund? tell them to charge more for the old amount of hair?

my vote is to buy elsewhere, but that's just me.

At this point, a legal point, we have to wait to see what she is going to do before making rash decisions. Make sure you do try to contact her, because if something should happen (and I'm not saying this will) and legal action is taken (again not saying it will), the first thing they will ask is if you made any attempt to contact or resolve the issue yourself. If you choose to shop elsewhere given the current situation, then that is certainly an option as well. I'm more so concerned at this point about those that have already made orders. I'm sure you could make a claim with Paypal if she doesn't respond. :/
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 13, 2012, 03:30:53 AM
I don't know the weight but there are exactly 38 plugs in the hank I just got today. I counted. I got the hair to rehair a G4 and I don't think it'll even be enough for that. G3s, last I counted, have over 100 plugs. Even cut in 1/4's this won't be enough hair for that. I've tried to be patient and understanding but now I'm furious. This is ridiculous! *goes to count G4 plug holes*

54. This G4 Pinkie Pie head has 54 plug holes and a tail. This is not enough hair even cut in half. I am seriously angry. Her site says her hanks rehair 1 pony. This can't even rehair a G4!
o_O are you serious!?
But doesn't that just mean if you don't cut it at all? :/
I can't imagine a G4 with like super long hair like that. :/
I just rehaired an entie G4 using newer hair and only used up a quarter of a hank cause that's only how much I cut from it.
There are a lot of customizers who prefer the longer hair, or in some cases with G4s.. thicker tails (because G4 tails are kind of skimpy in the first place >.>) I tend to cut only about 1/3 of my hanks of hair for any of my ponies to half of the hanks depending on how long I really want the hair. But for those who do G3 ponies and G1 ponies that -isn't- enough, even if you do it in 1/3 unless you want the tail to be shorter and look even shorter curled in ringlets x:
I used thick hair even and I had plenty. :I
Granted it's supposed to be a short style, but still. a G4 with 6 inch hair is kind if ridiculous.

Some people prefer longer hair on ponies, and not everyone does G4 customs.  I know I do customs of every generation, and if there's not enough hair to rehair one G4 pony, then there's not enough to do a G3 or G1 custom.  It's not just about what gen of pony or the hair length.  The point is, there is WAY less hair than previous orders, and we're being charged the same price.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 03:45:29 AM
I used thick hair even and I had plenty. :I
Granted it's supposed to be a short style, but still. a G4 with 6 inch hair is kind if ridiculous.
Not if a certain style requires longer hair XD Some styles do make hair look shorter in some form or manner but needs longer hair to do them :)

Factory G4 hair is about 4in which is actually 8in (yes I actually took one of my G4's off shelf to measure the hair XD) which is approx. 1/4 DH hank length. The tail is also about 4in which again is 8in total, so there is about 1/2 of the hair used. 38 plugs with the hank kaoskat posted using the approx factory lengths you'd have to pretty much use about 1/2 of the hair just for the mane alone but then tail thickness is another story... Then you also have to take into account that the mane itself.. some of the plug holes need extra hair to actually fill them in due to the factory needles making some of the plugs thicker anyway

Why did I just kind of break that down? I really don't know but I thought it might be useful in some way x:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rosierjay on December 13, 2012, 03:47:50 AM
I used thick hair even and I had plenty. :I
Granted it's supposed to be a short style, but still. a G4 with 6 inch hair is kind if ridiculous.
Not if a certain style requires longer hair XD Some styles do make hair look shorter in some form or manner but needs longer hair to do them :)

Factory G4 hair is about 4in which is actually 8in (yes I actually took one of my G4's off shelf to measure the hair XD) which is approx. 1/4 DH hank length. The tail is also about 4in which again is 8in total, so there is about 1/2 of the hair used. 38 plugs with the hank kaoskat posted using the approx factory lengths you'd have to pretty much use about 1/2 of the hair just for the mane alone but then tail thickness is another story... Then you also have to take into account that the mane itself.. some of the plug holes need extra hair to actually fill them in due to the factory needles making some of the plugs thicker anyway

Why did I just kind of break that down? I really don't know but I thought it might be useful in some way x:
totally useful. this is my first time using hair that just purchased (got alot of half hanks etc at first) so it's nice to know how long to cut it.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 03:51:10 AM
I used thick hair even and I had plenty. :I
Granted it's supposed to be a short style, but still. a G4 with 6 inch hair is kind if ridiculous.
Not if a certain style requires longer hair XD Some styles do make hair look shorter in some form or manner but needs longer hair to do them :)

Factory G4 hair is about 4in which is actually 8in (yes I actually took one of my G4's off shelf to measure the hair XD) which is approx. 1/4 DH hank length. The tail is also about 4in which again is 8in total, so there is about 1/2 of the hair used. 38 plugs with the hank kaoskat posted using the approx factory lengths you'd have to pretty much use about 1/2 of the hair just for the mane alone but then tail thickness is another story... Then you also have to take into account that the mane itself.. some of the plug holes need extra hair to actually fill them in due to the factory needles making some of the plugs thicker anyway

Why did I just kind of break that down? I really don't know but I thought it might be useful in some way x:
totally useful. this is my first time using hair that just purchased (got alot of half hanks etc at first) so it's nice to know how long to cut it.
I'll make a note, rosierjay, that what I said is approximations for a standard G4 brushable from the factory.. Well at least for this pony, I didn't get around to fixing her hair so sticking a ruler to her mane and tail was ok for me XD
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 13, 2012, 03:54:15 AM
LOL sd_dreamcrystal! I cut my hanks in half. The plug itself is divided in half again when I put the plug in since the plug is doubled over. So my hair actually ends up being about 1/4 hank long. *digs up pic* It's long, yes, but I like it this way.

http://i192.photobucket.com/albums/z3/kaoskatcollections/ponies/AutumnGust5small.jpg (http://i192.photobucket.com/albums/z3/kaoskatcollections/ponies/AutumnGust5small.jpg)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 13, 2012, 03:56:12 AM
I'm still waiting to hear back too. I'm sure someone has called her by now? I got a card in my order too, but I tossed it before thinking.

I think everyone should calm down a bit before jumping to so many conclusions.


Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 03:56:30 AM
LOL sd_dreamcrystal! I cut my hanks in half. The plug itself is divided in half again when I put the plug in since the plug is doubled over. So my hair actually ends up being about 1/4 hank long. *digs up pic* It's long, yes, but I like it this way.

http://i192.photobucket.com/albums/z3/kaoskatcollections/ponies/AutumnGust5small.jpg (http://i192.photobucket.com/albums/z3/kaoskatcollections/ponies/AutumnGust5small.jpg)
Lol I see what you mean, is that the pony you mentioned that the tail suffered from the lack of hair?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Salli on December 13, 2012, 03:57:35 AM
I got my order. Love the new colors but wow, small hanks. I don't have a decent scale so I may have to take them to the PO to weigh them. Having hanks of the same color even be different weights within an order says to me "The new assistant sucks". This is not typical of the DH orders I've received for the past 2 years.

I forgot she advertises that one hank will do one pony, with a picture of a g1. Would anyone be willing to rehair a g1 with the small hank to show how sparse it is? I wouldn't blame you if you didn't.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 13, 2012, 03:58:48 AM
No, that's just one with the length hair I use. I haven't rehaired a pony with this hank yet. Just counted plugs. That's always been one of the wonderful things about Dollyhair is it falls nicely into these perfect sized little plugs all on its own.

Oh, and for the record, the other hanks, while less than before weren't as bad as this one. Unfortunately, THIS is the one I had actual plans for and wasn't just trying to see the new/previously out of stock colors. :silly:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 04:00:26 AM
I got my order. Love the new colors but wow, small hanks. I don't have a decent scale so I may have to take them to the PO to weigh them. Having hanks of the same color even be different weights within an order says to me "The new assistant sucks". This is not typical of the DH orders I've received for the past 2 years.

I forgot she advertises that one hank will do one pony, with a picture of a g1. Would anyone be willing to rehair a g1 with the small hank to show how sparse it is? I wouldn't blame you if you didn't.
If I could I would but I haven't ordered from DH in a while so sadly I can't

Post Merge: December 13, 2012, 04:01:58 AM

No, that's just one with the length hair I use. I haven't rehaired a pony with this hank yet. Just counted plugs. That's always been one of the wonderful things about Dollyhair is it falls nicely into these perfect sized little plugs all on its own.
I see, I'd be in trouble then for G4s. I think my tails are a little thicker than the one you posted XD I think
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: KarentheUnicorn on December 13, 2012, 04:04:25 AM
Quote from: Starly
but still. a G4 with 6 inch hair is kind if ridiculous.

I really have no clue why you think it's 'kind of ridiculous' considering some of the G4's I just measured come from the factory with 4 inch length of mane. And it'd probably need to be a little longer at the factory for the rooting and styling process.

So I don't quite get why 2 more inches than hasbro uses would all of a sudden make it ridiculous.

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BlackCurtains on December 13, 2012, 04:05:20 AM
Oh. The number is on the card. I didn't even look there before.

818-627-2832

I think she's made it pretty clear she has no interest in hearing from anyone though. Not reading emails, taking the number off the site. Those are not-so-subtle hints.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 13, 2012, 04:09:55 AM
Didn't she say the number had be disconnected? *looks*

Yup.
Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.


I'm sure this is all some sort of mistake, but we need her to check her email or something so the problem can be fixed before it gets even more out of hand. She won't even know this thread is here if she won't check her mail.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 04:12:04 AM
Didn't she say the number had be disconnected? *looks*

Yup.
Our phone number is no longer in service, and honestly, Dollyhair is so busy with orders that if I were to make myself available by phone, then that would take time away from order processing.
So calling would be a no go x:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rosierjay on December 13, 2012, 04:12:42 AM
wow... so how are you even suppose to contact her?

so far i'm less than impressed with them.
I'd rather pay oversea shipping prices.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jupiternwndrlnd on December 13, 2012, 04:26:59 AM
Didn't she say the number had be disconnected? *looks*



yup, i just called it. it's a disconnected magic-jack number
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 13, 2012, 04:28:42 AM
I think everyone should calm down a bit before jumping to so many conclusions.

I don't think anyone is jumping to conclusions. Mostly we're just sitting around waiting for a response.

I mean, the post saying she would be "caught up in a few days" was 10 days ago. So presumably, if she still isn't looking at e-mails, orders made/filled in that time will also be dealing with this issue.

I don't know. I think the way she has her contact page worded has some people riled and the rest of us would just like an answer before the issue continues to encompass more buyers and packages. I myself spent about $70 on the amount of hair I ordered (enough for most of my current customs) and had hoped to have them in time for some Christmas presents. While that may not happen, if when the packages do arrive they aren't enough to root the customs, that's an even bigger issue than the delayed shipment...

I think we're all just a bit upset and anxious and would like a solution. The people who have received their packages are bummed at not being able to complete projects and those who haven't received theirs are worried that after the wait they also won't be able to complete projects.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rayedelsol on December 13, 2012, 04:33:23 AM
Slight update... I ordered December 2 and got an active tracking number yesterday.. so she is catching up :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: pyrodarknessanny on December 13, 2012, 12:08:25 PM
i got my order this morning,

lapis sapphire  @ 11g
stormy sky @ 12g
lemmonaide @ 12g
brilliant pussy cat @ 12g
brilliant black @ 13g
amathyst @ 9 g

and to compare  some unopened hanks from previous orders

ultraviolet @ 18g -order previous to this order
starlight @ 19g - ordered some time at the start of the yr
mixed blues *was one of the mystery discount packs from ages ago* @ 16g


as for shipping time,  im an internatinal customer  , but the shipping time  was within  past peramiters , so  not late or delayed by any means.

any one heard from her yet?

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Sanadaookami on December 13, 2012, 02:03:15 PM
I think everyone should calm down a bit before jumping to so many conclusions.

I don't think anyone is jumping to conclusions. Mostly we're just sitting around waiting for a response.

I mean, the post saying she would be "caught up in a few days" was 10 days ago. So presumably, if she still isn't looking at e-mails, orders made/filled in that time will also be dealing with this issue.

I don't know. I think the way she has her contact page worded has some people riled and the rest of us would just like an answer before the issue continues to encompass more buyers and packages. I myself spent about $70 on the amount of hair I ordered (enough for most of my current customs) and had hoped to have them in time for some Christmas presents. While that may not happen, if when the packages do arrive they aren't enough to root the customs, that's an even bigger issue than the delayed shipment...

I think we're all just a bit upset and anxious and would like a solution. The people who have received their packages are bummed at not being able to complete projects and those who haven't received theirs are worried that after the wait they also won't be able to complete projects.

I'm with you there. One of the colors I needed the most was the lightest- I needed it for hair stripes of 4 ponies (about equivalent to one G1 with shortish hair) and I'm going to be short a tail and a main strip on two different ponies- I'll have to order another hank of it and hope it comes fast as the people who commissioned these have already waited over 3 weeks. Unless someone has a hank or Forget Me Not they can sell me and ship in a hurry I might just lose those jobs and thats about $200 I'll be out :/

edit- Thank you so much for all the messages and people offering me some Forget Me Not so I can finish my work  :hug: You helped me avert a major crisis and it really lifts my spirits to see all the caring members we have in this wonderful community. visitors can't see pics , please register or login
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BarbedDragon on December 13, 2012, 04:04:41 PM
I'm with you there. One of the colors I needed the most was the lightest- I needed it for hair stripes of 4 ponies (about equivalent to one G1 with shortish hair) and I'm going to be short a tail and a main strip on two different ponies- I'll have to order another hank of it and hope it comes fast as the people who commissioned these have already waited over 3 weeks. Unless someone has a hank or Forget Me Not they can sell me and ship in a hurry I might just lose those jobs and that about $200 I'll be out :/

I PM'd you, I had a partial hank in my destash box.

I didn't mean to make anyone upset, but yes I do see a lot of people jumping on the conclusion mat and re-hashing the same possibilities over and over. I know it's been 5 days since I e-mailed her. She said she should be caught up in a few days AFTER 12/2. So it has been 10 days since she mailed out, but not since she said she MIGHT be caught up. I'm just stating it would be better to be calm and not assume what happened. *shrug*

She does supply hair to people other than us. I keep seeing mention of small niche of pony customisers are most of her orders. She supplies to a lot of doll customisers too. I think that she's quite a bit bigger than people think. That doesn't help the lack of customer service, NO. But it may help you understand why she's so backlogged.

Hopefully we will be getting a response VERY shortly.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: saply on December 13, 2012, 04:13:32 PM
Got my order yesterday:

Wisteria- 12g
Lemonade- 12g
Virgin Snow- 10g :(

Just to be clear, these weights are all in-bag, and I've been using my mom's digital Weight Watcher's scale to get the measurements.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 13, 2012, 05:50:36 PM
Got my hair today. Please note these are all RD hanks with the exception of Fairy's breath. Now, I don't have any full hanks to compare to, but my leftover Red Red Wine which I used in a near-half mixture to reroot a full MH head in waist length hair weighed 10 grams and a mixture of a small amount of the rest of the Red Red Wine and the leftover from the Raven Black from that doll weighed 7 grams.

1 @ 10 grams
3 @ 11 grams
5 @ 12 grams
3 @ 13 grams

If my prior experience is the exception and these are actually the norm, do let me know, but this order did seem only slightly thicker than my first, which I only purchased 4 hanks in... I suppose we'll wait and see!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Dollyhair on December 13, 2012, 08:03:49 PM
Hello, everyone, Tina here!

OK, first of all, an apology to everyone. Not to lament, and not to skirt any responsibility, but just to let you guys know, I have been going through some SEVERE personal issues with my husband recently. These issues have become something that I have needed to address with the law and with the court system, so those things have taken up much of my time recently. It's a very sad thing when a woman marries a man who is not capable of conducting himself properly, and it angers me that this has happened to me.

...but I'm a strong woman, and I'm taking care of everything successfully!

Moving on, of course there's the issue with the weight of the hanks. Having read through this thread, I'm seeing that previously, the MLP hanks were weighing around 18-20 grams apiece, and nowadays, they're weighing around 12 grams? I *would* blame this issue on my new assistant, but as of about two weeks ago, I have been at the office with her every day, and I have been doing much of the order processing myself. Therefore, I can say with certainty that customers who have received their orders recently have, indeed, beeen receving hanks that are the correct thickness.

So what of the issue with the weight? Well, I can speculate that the manufacturer maaaay be using a different formula. Some plastics are denser than others, so one nylon formulation may produce heavier hair than another. More specifically, here's how I calculate things: the hair is shipped to me on a spool, in "24 strand" format. Basically, this means that 24 strands of hair are clumped together and then wrapped around a plastic core. Think of it like a giant spool of thread. So, for a My Little Pony hank, we use 2 spools of the same color, and these two spools, which comprise 48 strands of hair, are then spun around the machine 35 times. Therefore, 48 strands times 35 spins gives you a total of 1680 strands of hair. That's how we've always done it for a My Little Pony hank. 1680 strands of hair.

There is sometimes a slight variation in this strand count, depending upon who actually operates the machine, but when I operate it, I know that each hank is getting 35 spins. The variation is what accounts for some hanks being 11 grams, some being 13 grams, etc. I don't actually weigh the hanks, but they have not appeared to be thin to me.

Another explanation could be that my old assistant, Lauren, may have been lax when operating the machine, and her hanks may have been too generous... I have no way of knowing.

And, of course, it would be ridiculous for anyone to count the strands of hair in a My Little Pony hank and see if that number comes to 1680, but there's no reason why it shouldn't come to that number, or at least something close to that number.

If you receive a hank that "feels" thin, then the explanation could really just be that it was spun from a brand new spool. The hair around the very outer edge of the spool is very smooth, while the hair around the inner core of the spool is slightly crimped, this being due to the weight of all of the exterior hair having pressed down upon it for so long. Hair that has a slight crimp will definitely appear fuller than totally smooth hair. But still, 1680 strands is 1680 strands, whether they're smooth or crimped.

I am going to put this topic to rest once and for all, and I'm going to run a test right now... ok, a My Little Pony hank of "blueberry mufffin" that I just personally spun at 35 spins is weighing in at 11 grams. I weighed this hank WITH the twist tie on it, and the hank is INSIDE its plastic baggie. Now, let me spin and weigh a hank of "deadly nightshade," which is older hair stock... ok, the "deadly nightshade" hank weighs 11 grams, as well.

So now I'm confused. You guys are saying that the older hanks weigh more. I can't imagine why, other than Lauren having spun them too many times. But Lauren's hanks were 18-20 grams apiece?? That's WAY OFF! That just doesn't make sense how she could be that far off. A 38" hank should weigh 22 grams, since a 38" hank is double the hair of a My Little Pony hank. Are you guys sure that you weren't weighing 38" hanks, thinking that they were My Little Pony hanks? That would explain it.

It's always been 35 spins since the dawn of time, so I have no idea why Lauren would have wavered from this. And for her to have wavered SO MUCH?? The MLP hanks SHOULD weigh 11 grams. They should ALWAYS have weighed 11 grams.

I'm sorry, guys, I don't know what to say. A My Little Pony hank was originally created by me as a hank that offers enough hair for the factory-length mane and tail of a G1. Here's a photo of the "deadly nightshade" MLP hank that I just weighed, so this is what it's supposed to look like:

visitors can't see pics , please register or login


I'm sorry to everyone who received ANYTHING other than 11 grams of hair in a MLP hank, because any weight that was under OR over this amount caused people to be mislead.

I am working at the office ALL DAY, EVERY DAY with a completely hands-on approach so that NO mistakes are made anymore. We are still about a week delayed with our shipping (orders placed a week ago are being shipped today), but we are coming along slowly but surely. I hope that everyone has a great holiday!!

Tina

P.S. As far as the phone number, yes, it is disconnected. Previously, the office was not very close to my home, and I wasn't going there very frequently. Therefore, for me to have been answering the phone while I was not at the office would really not have been very helpful to anyone...

BUT I am, like I said, now at the office all day, every day. Therefore, it does make sense for me to implement a new phone number. Let me take care of that right now. Hang on, and I'll be back with the new phone number.

OK, new phone number - (616) 61 DOLLY. That's (616) 613-6559. Please feel free to call!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jupiternwndrlnd on December 13, 2012, 08:24:08 PM
thanks for coming to clarify Tina. I hope my text didn't wake you
good luck getting caught up on all your emails and orders!  hopefully life will settle down soon :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: MoonHawke on December 13, 2012, 08:30:38 PM
Yes, thank you very much for the update.

Looking back at my weights, only a couple of mine were under the 11 grams.

I hope that my order will show up in the next week. If it hasn't, I'll try sending you another email if I haven't heard from you by then.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Dollyhair on December 13, 2012, 08:35:31 PM
OK, new phone number - (616) 61 DOLLY. That's (616) 613-6559. Please feel free to call!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 13, 2012, 08:40:00 PM
It's a very good explanation. I'll still be weighing my older hanks because all I -do- order is the 38" hanks of mlp hair from the mlp hair page. However, it could be a some point some of those MLP 38" hanks got mixed up as normal 38" hanks before they were shipped? Like I mentioned when I had ordered in the past I generally ordered straight from the MLP Hair Page XD
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Dollyhair on December 13, 2012, 08:48:54 PM
It's a very good explanation. I'll still be weighing my older hanks because all I -do- order is the 38" hanks of mlp hair from the mlp hair page. However, it could be a some point some of those MLP 38" hanks got mixed up as normal 38" hanks before they were shipped? Like I mentioned when I had ordered in the past I generally ordered straight from the MLP Hair Page XD

Totally possible that the 38" hanks accidentally got mixed in with the regular MLP hanks. Anything is possible. As some of you may already know, I was actually living in Colorado from October 2010 to October 2011 while Dollyhair was run by Lauren from California, so who knows what happened when I wasn't there to supervise? And also, even after I got back to California in October 2011, I still wasn't at the office every day. But I AM NOW!!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 13, 2012, 08:50:30 PM
My old hanks that were all about 50% heavier and fuller than the new ones are all MLP hanks. I have never ordered anything other than MLP hanks except in saran. Whether the error was made by you personally or by another person working for you, this is still your business.

While I appreciate your post and your explaination, it does not satisfy my situation. As such, I will be contacting you and look forward to reaching a resolution when you are able to devote time to your customers concerns.

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Tiella on December 13, 2012, 09:09:27 PM
I finally got my hair order I received this week weighed, most hanks were 11g, but there were a couple over and under that weight. What bothers me is I have always priced my commissions and ponies based on the amount of hair I had been getting for the last two years in a hank. If this is now going to be the standard I will have to possibly raise my prices. A couple of my newest hanks don't even look like enough to hair a G4 and I know another customizer couldn't make one of the new hanks hair a g4 she was working on. This is very troublesome.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 13, 2012, 10:01:07 PM
I weighed a random selection of 15 full MLP-sized hanks. They were mixed colors and ages, but they were all full. None of them weighed less than 15 grams, where some of the new hanks were 10-12 grams. I've ordered hair for a couple of years and I've never seen the hanks so small.

The way I see it, I don't care if it's an honest mistake or not, a lot of people have gotten less hair than they paid for. We pay for a hank that's enough to rehair one pony and that's not what we got. From now on this needs to be clearly stated on the website and everyone who was shortchanged should get compensated IMO.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BlackCurtains on December 13, 2012, 10:09:05 PM
They're all supposed to be 11g? Really? Going to quote myself here-

Got my order today and I weighed my entire unopened DH stack, some of which I have had from the first order I ever placed over two years ago. The biggest is a hank of Buttercream at 22g and the smallest Poison Ivy at 10g. Most of them weigh between 12-16g.

In the new order, biggest is a hank of Guacamole at 17g and smallest a Spring Meadow at 8g. Most of them are between 11-15g.

So. You're claiming that your old assistant who conveniently doesn't work for you anymore was giving us "too much" hair but then our new orders are just as inconsistent size-wise. More importantly, the recurring theme is that they are smaller hanks overall. Yet they are supposed to be 11 grams, according to you.

Quote
In the new order, biggest is a hank of Guacamole at 17g and smallest a Spring Meadow at 8g. Most of them are between 11-15g.

I suppose you're going to say next that since we've been receiving far too much hair this whoooooole time, that you don't owe us anything.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Katika on December 13, 2012, 10:13:05 PM
Thank you for clearning this up, Tina :)  I do remember you saying that your hanks tended to lean towards the "generous" side in the past, which made me not know what the "normal" weight was supposed to be.  From a consumer standpoint, it would be lovely to assume that normal had more hair, but since (until now) we hadn't known what normal was supposed to be, we had no way of gauging it. 

I do want to tell you though that out of my most recent order (that I received last week or so) that I did receive three hanks of White Witch, which weighed 12g, 11g and then 6g.  The 6g one you can literally see light between the twist tie and the hair.  It doesn't just *feel* lighter, it *is* lighter. I can confirm also that the writing on the two more normal hanks match, while the one on the light hank is different.  I 100% understand if this is a learning curve incident from a new employee, and do hope that it is an isolated incident.  As I've mentioned before, at this time, I don't make customs to make money, so it's not a huge deal to me - I just like to keep hair on hand just in case a custom comes to me in a whim, but one hank almost half the normal weight *is* pretty light.

Either way, thank you again for clearing this up for us :)  I hope that things smooth out for you and that you enjoy this holiday season!

*Edit to add* Not trying to take sides with anyone here, but I know, personally, I like to be super generous with the hair that I put in my customs.  I usually make my mane plugs an entire quarter length of one hank (knotting a strand of half a hank in half, if that makes sense), and will typically add at least one extra row of hair in the mane.  Tina stated for herself that she markets her MLP hanks to "offer enough hair for the factory-length mane and tail of a G1".  I counted 90 holes in my nearest Parasol's head (this probably is not a precise number, as I can tell that some of the holes have split) and her mane length appears to be equal to the length of one side of a hank, quartered.  I guess what I'm saying is that G1's don't seem quite as "hairy" as I know that I like to make my customs, so as Tina advertises her hanks to be enough to rehair a typical G1 to factory length, I would not be able to expect a single hank of one color to completely rehair a G1 if I, personally, was the one rehairing it.  I dunno.  I do have a couple of restorative rehairs to do and not much going on over the next week or so, so maybe I'll give it a go to find out.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PandaBerryInSpace on December 13, 2012, 10:19:12 PM
I can safely say that, NO, we haven't been getting 38" hanks this whole time. I have ordered 38" in the past, and they were VERY thick, double the size of an "old" MLP hank. So, unless your old assistant gave me too much of that, too, there's no way they could have been confused.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: surprise twins mommy on December 13, 2012, 10:27:10 PM
i have had the same issue about 3 months ago,and took the scale.And indeed,the weight was lower.
So i have send an email to Dolly hair,explaining the problem.
Here is what Tina has written;

Hello,
 
The hanks are all the same - at least, they should be. There are 24 strands on each spool, and for the My Little Pony hanks, each spool is spun 70 times.
 
It is possible that we made an error while processing your order, but even if there was no error, pour policy is always to send extra hair to you if you do not have enough to complete the project that the hank is intended for. One My Little Pony hank should be enough hair for a G1 to do a normal length mane and a normal length tail.
 
We will send butterscotch, white witch, and goldilocks hanks to you at no charge right now, so that you can complete your project. I am so sorry for the inconvenience. Thank you for letting me know.

2 weeks later all the hair that i reported as less weight was re-send to me.
This was very generous,but indeed it made me think..
Also,some hair seemed less in quality like really cheap doll hair,and some hair with a lot of very small dents.
Now,i buy donor hair and try to do as good as i can...
But still,i do not wish to say anything bad.It has been refunded,so i am happy in the end.
Hopefully,it were just some errors??
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 13, 2012, 10:49:12 PM
This is an awesome policy! I'm wondering when I can expect to receive my extra 26 hanks?

Quote
It is possible that we made an error while processing your order, but even if there was no error, pour policy is always to send extra hair to you if you do not have enough to complete the project that the hank is intended for.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Colorscapesart on December 13, 2012, 10:59:07 PM
I am a little confused myself.  I started customizing in early 2008 and have almost exclusively used Dollyhair for years.  In five years I have never seen hanks as small as the ones I received.  And except for one saran hank, every last hank I ordered has been a MLP hank.  I'm just not sure if I feel comfortable with 11g being the "standard" as in all my years of enjoying Dollyhair I've never seen this.  Hmm...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 13, 2012, 10:59:55 PM
I weighed a random selection of 15 full MLP-sized hanks. They were mixed colors and ages, but they were all full. None of them weighed less than 15 grams, where some of the new hanks were 10-12 grams. I've ordered hair for a couple of years and I've never seen the hanks so small.

The way I see it, I don't care if it's an honest mistake or not, a lot of people have gotten less hair than they paid for. We pay for a hank that's enough to rehair one pony and that's not what we got. From now on this needs to be clearly stated on the website and everyone who was shortchanged should get compensated IMO.

Agreed. If I would have known that there would have been less hair then I would have looked for another vendor. I only buy hair for specific customs and so not getting the needed amount becomes rather problematic as I can't just pull from a stash to make a blend. Not to say that one should have to, you should be able to expect consistency from a service. I also don't quite understand how all the hanks for years before now were "too much". I would assume that if you keep books of orders, you would have noticed a discrepancy in the profit margin.

I find it a tad insulting that you would think that people are weighing the wrong hanks, especially when they are clearly labelled. If it was one hank in one person's order than perhaps an apology would be well suited as a solution, but this is a pattern over many orders that have been received and, as you say this is supposed to be the standard, all orders that have yet to ship. As is, I think it would be proper to offer some sort of compensation.

Even if this is what was meant to be the original standard for your business, it's not what customers have come to expect. I think it's rather unfair to just say sorry when this means quite a lot of people will be forced to purchase extra hanks or be left with an incomplete project and, as you say this is the norm from here on out, reanalyze their commission prices and then deal with how this change will affect their business. There is clearly a change in how things are being done if it's so noticeable by so many people.

Whether it's the company you are purchasing from or how you are making out the hanks, the standard of service is still less than expected and in many cases, as shown in this thread, not enough to complete intended projects. I would hope that you would offer a solution as otherwise, I feel it is unfair to your customers and would negatively affect your business's reputation.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 13, 2012, 11:33:16 PM
I find it a tad insulting that you would think that people are weighing the wrong hanks, especially when they are clearly labelled

I am glad I am not the only one who felt this.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Alatariel-Silimaure on December 14, 2012, 12:14:31 AM
it's disappointing that the explanation and what people are reporting do not match up and that there seem to be so many miscalculations... if I had a scale I would gladly weigh every single one of my hanks, I have a lot of them that are still full never touched and I have not placed any orders since october.

So if the standard is that it should be able to rehair one G1 mlp to standard mane and tail length, this is how I rehair my G1 ponies:

1.  I cut my hank exactly in half
2. I set aside one half for the tail
3. I take the other half, and ONE strand/plug (they nicely separate out into perfect size plugs) for each hole for the mane. I use the rehairing tool, so all strands are folded in half
4. the mane hangs down to the feet, so yes, a little longer than factory but darn close
5. I split the side for the tail IN HALF for the tail, I only use half the thickness, that's all it needs or it looks too full half the time. The strands get folded in half and zip tied. it ends up being almost exactly factory length tail
6. I usually still have enough to do another pony!

I can usually get 2 ponies out of a hank of hair using this method, so if I doubled up on the plugs I would get one pony, but using one plug per hole comes out perfect thickness for me, but a little less than factory... I don't think I make mine as full as hasbro did because I can't afford to buy a lot of hair

so the hanks I was getting all year were enough to do TWO g1 ponies, and like 3 g3 ponies

even when I get very generous with the hair on some of my crazy customs , I ALWAYS had left over hair enough to at least do a 2 color hair pony

I know I use less hair than most customizers and restorers though, and I probably use less than the original...

If I ended up getting more hair and got less out of it than usual, I'd be very upset, as this is what I have paid for for a whole year, and was under the impression was the normal, and I have a very exact method for how I do my restores especially, so if these new hanks did not do the same as the old ones did, I would be very very unhappy.

I will look into getting a scale, since I could use one for postage anyway and see if I can add to the data. I only have hanks from this year, so I can perhaps provide a standard for what weights I have received between March and October of this year, since I know I did not start ordering dollyhair until after January this year, and I stopped in October when I lost my job.


I'm honestly skeptical still on this whole situation, and I don't feel the question has been answered at all. Maybe I will sit down and count the strands in mine to see if it comes out exact or very close. I only order MLP hanks right off the MLP page, so if it comes out with the right number of strands, and the weight is way more, there would be no reason why the new ones should weigh way less than the ones now do.

Anyone want to count the strands in one of the new ones that weigh way less than normal? I would, but I don't have one to do so with :)

I think maybe that might start to get to the solution?

I'm at this point, unwilling to spend the money if I don't know what I'm getting, and these varying weights very much bother me, if I'm going to get less than what I've been getting all year long... then I'm not eager to order again because I can't afford it.



EDIT to add:

Tina, is it possible that your supplier messed up on the number of strands in a spool? I was just thinking about that... if the strands were less it would explain how the hanks could end up thinner. it seems like a lot of the ones that are messed up in the weights are the ones that are your new or restocked colors... factory errors do happen after all o.o...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kaoskat on December 14, 2012, 12:30:13 AM
And, of course, it would be ridiculous for anyone to count the strands of hair in a My Little Pony hank and see if that number comes to 1680, but there's no reason why it shouldn't come to that number, or at least something close to that number.


874. Yes. I counted. That means I have HALF the hair you say is SUPPOSE to be in these bags. 874 strands is not anywhere near 1680 strands. So even with this reasoning, weight aside, I don't have what I paid for.

I don't know that all the hanks are this size, but this one sure is. If I had a scale I'd weigh it but I don't. As I said before the others I got aren't nearly as small as this one but this is the one I actually needed!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 14, 2012, 12:48:39 AM
And, of course, it would be ridiculous for anyone to count the strands of hair in a My Little Pony hank and see if that number comes to 1680, but there's no reason why it shouldn't come to that number, or at least something close to that number.


874. Yes. I counted. That means I have HALF the hair you say is SUPPOSE to be in these bags. 874 strands is not anywhere near 1680 strands. So even with this reasoning, weight aside, I don't have what I paid for.
wow, makes me want to count one of my older hanks just to see... but I don't have time... but it is useful for info in this case
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 12:48:52 AM
And, of course, it would be ridiculous for anyone to count the strands of hair in a My Little Pony hank and see if that number comes to 1680, but there's no reason why it shouldn't come to that number, or at least something close to that number.


874. Yes. I counted. That means I have HALF the hair you say is SUPPOSE to be in these bags. 874 strands is not anywhere near 1680 strands. So even with this reasoning, weight aside, I don't have what I paid for.

I know you don't have a scale, but doing the math based on my own counting (that my 11g hank has 67 "plugs") I'm guessing yours weights about 6 grams .

With the business owner stating that she is there all day every day and is strictly overseeing the whole process, I'm curious how something like that gets through. Especially as multiple people are reporting hanks that weigh 9grams or less.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Alatariel-Silimaure on December 14, 2012, 01:10:45 AM
Wow yay someone counted, I might need to do that with some of mine that we know are normal sizeish.

However, it is also possible that we're all telling the truth... I would encourage Tina to check her stock... see if there was a factory error that caused there to be less strands on her spools. Because if she is overseeing it and is doing exactly as she says she is doing, then of course there would be no reason for it to come out less, UNLESS her supplier screwed up and sent wrong spools, then it would not be her fault that things are coming out less, but rather the FACTORY fault.

Regardless, looks like people aren't actually getting what they paid for.

I'd also encourage others who have time on their "thin" spools to count the strands if they can, and see if it comes out, if this is a re-occuring theme, then it would make sense for there to possibly be a manufacturer issue that Tina should check into for her own sake since she paid for all this hair and might have gotten HALF of what she paid for.

all in all, we still don't know what the actual issue is, whether it is a dollyhair mistake, or a supplier mistake.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: JoshsPonyPrincess on December 14, 2012, 01:17:06 AM
As I have stated before - I normally only buy 38" hanks but they have usually been around the 25 gram or higher weight - if they are suddenly only going to be 22 grams - I need to rethink some things as well - i rehair very thick and long and I cannot (and the hairdos I do) cannot be done on way less hair. I have grown acustom to my 25-30 gram hanks and do not wish to give them up - all other places I order from - I also order the biggest they offer.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 01:17:51 AM
I am finding that the plugs that separate naturally, presumably how they are on the spools, do indeed have about 22-24 strands in them. So it is not a factory issue. In these hanks that have far less hair like kaoskat reports, less hair has been measured out when it is cut from the spool and bagged by dollyhair.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Alatariel-Silimaure on December 14, 2012, 01:19:58 AM
hmm... is it possible that they're only using one spool instead of two by accident in some cases?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 01:21:46 AM
I suppose that would be one explanation - if so, that is a mistake that they need to take responsibility for. So far I do not think dollyhair has addressed the problem of those of us who have received hanks that are way smaller than even what the new "normal" is.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 14, 2012, 01:23:59 AM
hmm... is it possible that they're only using one spool instead of two by accident in some cases?

I suppose that would be one explanation - if so, that is a mistake that they need to take responsibility for.

I don't see how that would be happening either if Tina is overseeing it x: Only if they run out of one spool then have to use one to cover the amount somehow... which I think would be problematic as well... hmm
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rosierjay on December 14, 2012, 01:25:00 AM
wat evs
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 14, 2012, 01:26:14 AM
Ok, I counted as well. My 11 gram hank of Wisteria had 1187 strands. So, if we're supposed to get close to 1700 strands and the hank is supposed to weigh about 11 grams....well, the math doesn't add up!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 01:30:15 AM
i wonder how long it will be before the mods lock this thread.
it's not controversial, but it has come to stir up alot of um... emotions.

i've never ordered from dollyhair before this last time. i thought the little bracelet i got was nice, and the shipping time was average with other orders i've made online.
i don't know if i'll have enough for two ponies. or one or not, but she did have all the colors i asked for.

not trying to take either side. but maybe we should let this thread wind down before it gets ugly.


I am glad you had a good experience. But many of us haven't. I do not think this thread is getting emotional or ugly. People are sharing the facts of what has happened to them and are hoping for an explanation. When the provided explanation does not fit with our findings, people are disputing it. I see nothing wrong with that.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PonySeeker128 on December 14, 2012, 01:32:39 AM
Took a quick look at my order from 10-1 (that was the date it was delivered) my hanks range from 13-20. My scale is not 100% accurate so the numbers I got can be a little bit off. I received another two orders since then, one was for Cherry Pie and I had used the full hank cut in half with black in the head and still didn't have enough to rehair. I had to use another almost half hank to finish. The recent order I got was ok, the hanks weren't as generous but they weren't skimped on badly either.

On a side note my biggest aggrivation from one of those orders was a hank of White Witch that tangled and knotted every time I even attempted to seperate any of it. I got so angry with the constant knots and rats nest at the end of the hair that I actually had to completely stop rehairing because I felt like my head was going to explode. I'm sure if the hank was a fair size before, the amount that I lost from constant knots and tangles probably took it down to the sizes hanks are being shipped as right now.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: BlackCurtains on December 14, 2012, 01:32:51 AM
I don't see why the thread should be locked. We're sharing information. This is NOT the first problem I've had. I know it's not the first problem others have had. This is one of many issues but it's a new issue. Why shouldn't we talk about it?

Anyway, I've also counted an 11g hank of Tennis Ball and it came to 1160.

ETA: Also, if the standard is always supposed to be 11g, and the bigger hanks were the fault of the former assistant, then what about this? This is the same color, from the same order, with very different weights.

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Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PonySeeker128 on December 14, 2012, 01:45:30 AM
I have the same scale as BlackCurtains does, in case anyone is wondering about weights from different scales.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: JoshsPonyPrincess on December 14, 2012, 01:47:09 AM
I have the same scale too :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Pythia on December 14, 2012, 01:48:40 AM
Basically, this means that 24 strands of hair are clumped together and then wrapped around a plastic core. Think of it like a giant spool of thread. So, for a My Little Pony hank, we use 2 spools of the same color, and these two spools, which comprise 48 strands of hair, are then spun around the machine 35 times.

vs

Here is what Tina has written;
Hello,
 
The hanks are all the same - at least, they should be. There are 24 strands on each spool, and for the My Little Pony hanks, each spool is spun 70 times.
 

So...two spools spun 35 times or one spool spun 70 times. Which is it? Or has it become ONE spool spun 35 times?
Sounds like that could be the problem...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Alatariel-Silimaure on December 14, 2012, 01:52:24 AM
yeah... I noticed that too...
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maddie on December 14, 2012, 03:14:34 AM
I'm newer to the scene than everyone else with working with the ponies and rehairing, but I've bought hanks since I first joined and rehaired my Peachy. I have not weighed my hanks yet, but I was utterly shocked getting them today to find them so much smaller than my other hanks.   If the others were not the proper weight I still think we should have been notified that the weight would now be changed, and the other weight was off. I need to get my scales out and weigh.

I know lots of people have had trouble with Dollyhair, and I really haven't had trouble. I had one time before, and it was taken care of. I'm also not trying to raise a fuss since generally Tina you treat me pretty darn well. I have to admit though it crushed me a bit having spent close to $100 on hair and opening a package with hanks so much less than what I expected. I just wish I had been notified of the change. If I didn't have to use several packages of this hair to give to someone I'd halfway want to send it back.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Ambar on December 14, 2012, 03:33:58 AM
i wonder how long it will be before the mods lock this thread.
it's not controversial, but it has come to stir up alot of um... emotions.

i've never ordered from dollyhair before this last time. i thought the little bracelet i got was nice, and the shipping time was average with other orders i've made online.
i don't know if i'll have enough for two ponies. or one or not, but she did have all the colors i asked for.

not trying to take either side. but maybe we should let this thread wind down before it gets ugly.


I am glad you had a good experience. But many of us haven't. I do not think this thread is getting emotional or ugly. People are sharing the facts of what has happened to them and are hoping for an explanation. When the provided explanation does not fit with our findings, people are disputing it. I see nothing wrong with that.

I´m with you NoDivision
yes, i prefer to know what to expect when i made a purchase, I do not think the censorship help or give us a better solution, it´s not about a policy of hair, there are many people involved who need to find a solution and the results will favor other persons like me that intend to purchase in the future.

At this point I think i definitely prefer to go up a bit with the prices than less hair than I usually receive. Please Tina, give us a solution
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Miserati on December 14, 2012, 04:08:41 AM
I'm curious as to what general G1 these hanks should be for. A flutter? A stripe on a rainbow pony? A baby? An earth pony such as Cotton Candy? Cause my Mermaid could probably fill a Peach Blossom or a winger but  kind of having doubts on an adult.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: SoldierofTwilight on December 14, 2012, 04:50:07 AM
I've been buying hair since I started around 2009 and I really haven't made too many customs..so for 3+ years, the hair has been graciously sent to me in a larger, incorrect amount?? I find that very difficult to believe. :(

As others have stated, she did mention two methods of separating the hair. Maybe the inconsistency lies there..or maybe it IS a manufacturer error. Tina, please PLEASE look into this. For 3+ years now I believed one hank to be enough to rehair a normal G1 adult with hair a little longer than your picture showed, so I thought that to be the standard size. Now, we're receiving the 'normal' amount which is less than what we're. ALL use toad paying the same amount for less. This is very disheartening because I know other hair suppliers hair to be around the weight of your older hair weights. :(
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: keikokukien on December 14, 2012, 05:07:03 AM
Might the machine be in need of repairs? Oh dear...:( I'm sorry, Tina, that you are going through something so terrible in your personal life. Despite everything that is going on here, make sure that you take care of yourself, too, okay?

I'm only a year into customizing...so I guess I really don't have much to compare to, but the hanks I received back in February and again in August/September were indeed bulkier hanks than the new ones. The explanation seems reasonable. Maybe to settle this matter of the thinner hanks there could be a limited time discount to arena members or something like that as well as a note on the MLP hair ordering page stating what has already been explained in this thread to help for future orders? Just a small suggestion. *holds up white flag*
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 05:11:26 AM
Maybe to settle this matter of the thinner hanks there could be a limited time discount to arena members or something like that

Some people would prefer to have their previous/existing orders fixed before they'd even consider ordering again. Promise of future discounts does not fix existing problems.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: cookiejarjelly on December 14, 2012, 05:39:03 AM
Going by Tina's definition of an MLP hank: if a hank is made of two spools (48 strands) spun 35 times (or one spool of 24 strands spun 70 times, which is the same amount of hair), then there should be 70 plugs in the hank, each 24 strands thick. Someone earlier reported finding about 37 plugs. So yes, there's definitely a problem here. The thickness of the hair on the spool is not wrong, and even if the formula was changed to be lighter, the amount of hair is still less than what it should be.

As for me, I was practicing rehairing on some G4s, but I ran out on the second pony. I don't particularly mind since I don't customize very much, but it's weird having a bald section on a pony, even a practice one. I suppose I'll hop over to the trade thread or something.

(Oh, dear, was that too harsh? Newbie here, and I dunno if that came off mean or not.)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kezrob23 on December 14, 2012, 05:46:39 AM
ok, i'm really confused now... tina earlier wrote this:

Quote
So now I'm confused. You guys are saying that the older hanks weigh more. I can't imagine why, other than Lauren having spun them too many times. But Lauren's hanks were 18-20 grams apiece?? That's WAY OFF! That just doesn't make sense how she could be that far off. A 38" hank should weigh 22 grams, since a 38" hank is double the hair of a My Little Pony hank. Are you guys sure that you weren't weighing 38" hanks, thinking that they were My Little Pony hanks? That would explain it.

when i go onto the dolly hair site, and click on mlp hair, it states that a hank IS 38 inches... yet she is saying a 38 inch hank is double that of a mlp hank??? am i reading something wrong??

CUT AND PASTED FROM DH WEBSITE:

In the toy market, nylon hair is used for My Little Ponies by Hasbro. The manufacturer that I bought the nylon hair from has confirmed with me that Hasbro is their customer and that they are Hasbro's supplier of nylon hair for My Little Ponies. This is the REAL STUFF. Genuine MY LITTLE PONY Hair.
How much hair do I get? Here's a photo of "Applejack", along with a hank of "golden delicious" nylon hair, so you can see the comparison:

DOLL
LENGTH OF HAIR
LENGTH ON DOLL
PRICE
           
My Little Pony
38 inches
You'll cut it on your own! This is enough hair for ONE pony's mane and tail.
$3.12

totes confusing  :huh: :huh:
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 05:51:07 AM
It is my understanding that the MLP hank is the same length as one of the standard sizes you can order for dolls, but is supposed to be half as much hair as those hanks - hence why it's half the price.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: lovesbabysquirmy on December 14, 2012, 05:54:54 AM
This is very sad to see from such a well-known supplier.  :(  14 pages of customer complaints and no resolutions? 

*sighs* 

Also...  perhaps a link to this thread should also be made in Trader Support so as many people see it as possible?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: kezrob23 on December 14, 2012, 05:57:29 AM
ok, that makes sense :biggrin: nice to know i'm not crazy or anything :) i'm understanding now lol!! so maybe people have been getting sent regular hanks in the past rather than mlp hanks by accident?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 05:59:55 AM
I don't think that is likely. All of my hanks are very clearly marked as MLP, and I do not think that kind of mistake would have been made over and over and over for years.

Post Merge: December 14, 2012, 06:22:18 AM

Also, found this on Flickr. Looks like customers over in the doll customizing world are noticing the exact same problem, as well as the ongoing issues with communication and customer service.

http://www.flickr.com/photos/salvadordeluniverso/8262629070/in/photostream
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 14, 2012, 06:38:33 AM
wow, problematic wonder how Tina will explain that
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 06:44:15 AM
Oh, and I believe the hair pictured in that photo is saran. So it's not just the nylon that's suddenly being sent in different amounts.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 14, 2012, 06:52:55 AM
Oh, and I believe the hair pictured in that photo is saran. So it's not just the nylon that's suddenly being sent in different amounts.

No, it isn't. I mainly purchased RD hanks as I use saran for my monster high reroots and this batch was significantly thinner than the one before it.  The small leftovers from two of my used RD hanks were 7 and 10 grams and that's after I used them for a waist-length blend.

Edit: I also weighed the leftovers from two other RD hanks I used for a slightly longer reroot on a MH doll, and those weigh 8 and 9 grams each. Meanwhile, my new, unused hair from my recent order is between 10-13g. I can tell you I definitely used more than 1/3 of each hank I had previously for my reroots.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 07:01:00 AM
Ah, I don't know why I didn't notice before that you were weighing saran RD hanks. I didn't even think to weigh my saran - I only have one hank that was ordered several months ago. My full RD hank of foxglove lavender weighs in at 19g, where I see that the RD hanks you just received are the new "normal" weight of 10-12g.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 14, 2012, 07:05:07 AM
I didn't even think to weigh my saran - I only have one hank that was ordered several months ago. My full RD hank of foxglove lavender weighs in at 19g, where I see that the RD hanks you just received are the new "normal" weight of 10-12g.

Yep! The new "normal" does look to be around half of what my previous RD hanks were, so that definitely makes sense in the weight department. Thank you for checking the weights, I didn't have any unused hanks in my box. :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jwalraven on December 14, 2012, 07:21:17 AM
Ok. I'm going to post some info on the hanks I have, what ponies I used them on, when I ordered, ect. All of these are in their original bags with twist tie. Weights were done with a digital "The Biggest Loser" kitchen scale.

Nov. 6 2011
Cherry Pie---16g (+/- 2 g leftovers), the rest went to this pony (G4)
http://fc06.deviantart.net/fs71/f/2012/050/b/5/peppermint_flurry_custom_by_twilight_kibeti-d4qcbst.png

June 6 2012
Black Magick---11g untouched
Black Magick---12g, parts went to G4 FS peacock and G3 zombie pony
http://fc06.deviantart.net/fs71/i/2012/256/6/5/g4_fs_swap_custom_by_jwalsshop-d5el0rf.png (G4 FS Peacock)
(Warning: GORE) http://fc03.deviantart.net/fs70/i/2012/292/b/e/zombie_custom_swap_by_jwalsshop-d5iah3f.png (G3)
After Midnight---16g, rest went to above FS G4
Deadly Poison---18g, rest went to above FS G4
Pumpkin Spice---11g, rest went to above FS G4
Ultraviolet---13g, rest went to above G3

Sept. 11 2012
Vampire Kiss---14g
Passionfruit---14g
Mango Tango---16g
Nectarine---17g
Butterfly---14g
Virgin Snow---13g
Pomme d'Amour---19g
Garnet Jewel---18g
Roasted Almond---14g

Nov. 15 2012
Butter Pecan---14g
Pumpkin Spice---13g
Chocolate Pudding---12g
Envy---12g

Other hanks that I have ordered and since split in half and sent to off to other people, I weighed them in oz when I split them. Most were 4 oz when I did it.

I hope this info helps out!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: okiegurl1981 on December 14, 2012, 04:32:38 PM
So if the "new normal" is 10-12g, I have hanks that are under that.  Your website says one hank is enough to rehair one pony.  8 grams of hair is not going to do a pony.  I doubt 10 grams is enough.  Right now I am not happy.  I could tell before I even put them on my scale there where several lightweights in my order.  As others have said, I base my commissions off the cost of my supplies.  If I'm going to have to order more hair, I'll have to raise my prices.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PonySeeker128 on December 14, 2012, 04:43:04 PM
I guess the thing that is frustrating outside of just the underweight hanks and not being forwarned that I would receive any is that I like to make my customs with a fair amount of hair in them. I have started using roughly 2 hanks (cut in half)+ for one pony. That was with the old hanks. Having to double the amount of hanks is going make prices get pretty high and at the same time I don't feel like I should have to cut back and be stingey with the amount of hair I'm using just because I'm getting less per hank. I hope all of this gets resolved soon. I can sympathize with other customizers who have commissions to do and have hair to order. *sigh*
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maniah on December 14, 2012, 05:41:10 PM
Quote from: Paypal
13.1 Types of Problems Covered. PayPal Purchase Protection (also known as PayPal Buyer Protection) helps you if you encounter either of these problems:
You received an item you paid for with PayPal but it is “Significantly Not as Described” (SNAD) (as described below)

*The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used.
*The item is missing major parts or features which were not disclosed in its description when you bought the item.
*You purchased three items from a Seller but only received two.

I'm not saying that you should consider filing a paypal claim for this.. But I am saying you should keep an eye on your 45 day time limit if you think you may want to. You should be aware of your options here.

If no solution is being offered up by DH, filing may be a way to protect yourself. Simply telling the customer "Sorry, we made a mistake for a couple years and never caught it, this is how it has always supposed to have been." just isn't kosher. Precedent has been set that you could expect a certain amount of hair per order. If that amount is to be changed, then warning needs to be given. Not a bait and switch. Legally, what happened was very wrong, and the way in which it appears to be being handled is very unprofessional.

These issues seem to be covered by paypal. Parts of the hanks seem to be missing. Some people ordered items that they never received. And the condition of the item is misrepresented. It is advertised as being able to rehair one pony, and most often, you are unable to with the new weights.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 14, 2012, 06:20:26 PM
I will be watching my calendar closely. But I am hoping I get a response to my email(s) before that and can come to an agreement amicably.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: blackestbird on December 14, 2012, 07:28:09 PM
"I am going to put this topic to rest once and for all"

I see no resolution offered in your response, Tina, so that statement is worrying to me. I see an explanation and possible reasons for the old amount we were receiving, which we've become accustomed to, and you saying we never should have received that much, so you're not going to address that. You've explained the possible reasons, but we need a resolution. Is this 11g going to be the new standard, regardless, or are you going to do something about the fact that we've never been accustomed to receiving hanks that low? Will these underweight hanks be replaced? I'll take mine to the PO to get them weighed, but others have weighed theirs already and have had some come up as light as 6g - that's half of the 'standard' 11g, yet your response says nothing about you doing anything to fix that. What about the 38" non-MLP hanks? Are they dropping to around 22g? At 22g, that's barely more than what the old MLP 38" hanks were weighing in at, when they were around 18-20g. Perhaps you should've been weighing them yourself, and should continue weighing them yourself before shipping, because it's not really fair to your customers to have it changed with no notice on your site about it, and when it's brought to light, you just tell us that we never should've received that much hair. It certainly isn't our fault that we've been 'mislead' as to how much they should weigh - some of us for years. Either way you look at it, we have to pay higher prices for less amounts now, under these 'new' standard weights. You've essentially raised your prices without saying anything to your customers. Sounds like all that really needs to be done is spinning the hank more than 35 times, or 70 times for one spool, to give us weights we're more accustomed to. Whether you're willing to do that or not,  I'm not sure. I understand you still have to make a profit, but your customers are accustomed to certain weights/thicknesses, by no fault of our own but something on your end, or your co-workers, etc. We're not seeing those now, out of the blue, with no forewarning. I've never really been disappointed with your service before and I love your product, but this raises some questions. I need to place another order, but if you're just 'done with this topic,' I don't see any resolution to come of this, and I may just need to take my order elsewhere where I'm still getting heavier hanks, even if I did want some of the new colors as well as some colors I actually need for a specific project. I'm stating all of this here because emails aren't being responded to right now, and others have the same questions.

I personally can't file a claim, because I chose to accept a replacement hank + 2 free hanks of the new colors, but now that 'replacement' hank [Black Magick] weighs a lot less [as do the new colors, but those were free so I won't complain about those]. I don't have a scale available, but I can tell in my hand that it's lighter when I compare it to untouched hanks that I ordered just in September. So my replacement is now actually less of a replacement, because all of a sudden the hanks weigh less.

I am sorry to hear your RL situation has taken such a turn, and I hope that works out for you.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maniah on December 14, 2012, 08:12:21 PM
One wonders how this issue never came up during any inventory checks that businesses routinely do. If we were gettin more than we should have for the past few years, double what we hould have even, wouldn't an inventory check have shown you as missing half your stock? Or does DH not have inventory control procedures in place? Odd.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Miserati on December 14, 2012, 08:17:08 PM
I'm glad they mentioned Saran. That was one of my issues as well but I've only ordered it 3 times so there wasn't a "normal" to me. The black Saran I bought a few months ago was more than enough to rehair a MH doll. Then I ordered a hank of lemon blonde 3 or so weeks ago and what I got wasn't enough to rehair Cupid. I had to use pink at the base to fill the gaps.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: little.fox on December 14, 2012, 08:21:57 PM
Dear me, what a mess! I hope this gets resolved swiftly for everyone involved!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: AnnaPommes on December 14, 2012, 08:47:36 PM
well, i have the issue in my hair collection too. DH was the only hair i ordered since i signed up here, so i have quite a collection to compare.

the explanation really doesn´t sound kosher, also the "half-weight" bags of 6g. i would enjoy being able to rehair one aduld G1 with one bag, like it was before.
Some more alternatives for ponyhair came up in the last year and i´m tending more towards them now.
over all the years, i just heard good thing about Dollyhair and about the Shopkeeper being friendly and helpfull also in bad times.
please keep the amount for one G1 and just lift the price, if necerssary.  ;)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Airiel on December 14, 2012, 08:53:36 PM
I have weighed over 400 bags of hair (MLP size) and am currently getting the data together to make some graphs of it.  I will post the results as soon as I have them compiled.  This constitutes 32 bags from the "questionable" lot of hair and ones going back several years.

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jwalraven on December 14, 2012, 09:11:50 PM
well, i have the issue in my hair collection too. DH was the only hair i ordered since i signed up here, so i have quite a collection to compare.

the explanation really doesn´t sound kosher, also the "half-weight" bags of 6g. i would enjoy being able to rehair one aduld G1 with one bag, like it was before.
Some more alternatives for ponyhair came up in the last year and i´m tending more towards them now.
over all the years, i just heard good thing about Dollyhair and about the Shopkeeper being friendly and helpfull also in bad times.
please keep the amount for one G1 and just lift the price, if necerssary.  ;)


I am starting to feel the same. There was a drop between my September order and the one I split with you (hopefully it is still making its way to you) and started to notice the difference when I was splitting it up. I didn't think nothing of it until this thread popped up.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: CrazyCatPony on December 14, 2012, 09:31:53 PM
this makes me sad....
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NichiTsukinoko on December 14, 2012, 10:24:41 PM
Well I ordered my hair back in November. The payment was completely processed in it's entirely by November 30th.  I have not received my hair.  Also I am rather disappointed that Tina had the time to respond to this thread but not to return the e-mail I sent to her aol account, nor to the PM I sent to her arena account.

As far as the hair length goes, I still have not recieved my order so I can neither weigh nor count the threads of my orders.  But I can say I have never ordered anything other than where it says "Order nylon hair for my little ponies".

I can also point out that I prefer g1 and g3 ponies to customize and the display picture on her mlp hair page is of g1 apple jack. So I expect that I will have enough hair for a g1 adult pony. Not just for baby or  a G4.

I hope I receive my hair soon, since obviously I'm not going to be given a response back by e-mail or pm.

More importantly, I love the product that dollyhair offers.  I want to keep using it. But some of these new and on going issues are going to have to be fixed.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: MoonHawke on December 14, 2012, 10:39:49 PM
Well I ordered my hair back in November. The payment was completely processed in it's entirely by November 30th.  I have not received my hair.  Also I am rather disappointed that Tina had the time to respond to this thread but not to return the e-mail I sent to her aol account, nor to the PM I sent to her arena account.

As far as the hair length goes, I still have not recieved my order so I can neither weigh nor count the threads of my orders.  But I can say I have never ordered anything other than where it says "Order nylon hair for my little ponies".

I can also point out that I prefer g1 and g3 ponies to customize and the display picture on her mlp hair page is of g1 apple jack. So I expect that I will have enough hair for a g1 adult pony. Not just for baby or  a G4.

I hope I receive my hair soon, since obviously I'm not going to be given a response back by e-mail or pm.

This. This right here. I'm in the same boat. What bugs me the most is why one of two orders shipped out and has arrived, but the other hasn't.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: coinoperatedgirl on December 14, 2012, 11:23:01 PM
Another thing that I just thought of - with this latest batch of hair weighing less, are we still paying the same amount of postage as we were with the larger, normal batches?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jwalraven on December 14, 2012, 11:45:21 PM
My thinking is that is if the hanks weigh less, the postage should be less since it is done by weight unless the postage rate went up again and I just didn't pay attention. Either way, the shipping cost should be separate from the item cost.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 14, 2012, 11:53:18 PM
I have weighed over 400 bags of hair (MLP size) and am currently getting the data together to make some graphs of it.  I will post the results as soon as I have them compiled.  This constitutes 32 bags from the "questionable" lot of hair and ones going back several years.
I'm sure a lot of us will be looking forward to seeing that data. I will tomorrow buy a scale and weigh what I have in older hanks... as I am suspicious of one of the hank sets I received in the past (it was a blend). I'd be a tad leery right now to order any of the current hair just for what test purposes

Post Merge: December 15, 2012, 12:07:07 AM

Another thing that I just thought of - with this latest batch of hair weighing less, are we still paying the same amount of postage as we were with the larger, normal batches?
My thinking is that is if the hanks weigh less, the postage should be less since it is done by weight unless the postage rate went up again and I just didn't pay attention. Either way, the shipping cost should be separate from the item cost.
Hmmm good questions... let me look at something

Ok, so I looked at my DH emails I got from past orders... The order I chose to replicate was from Nov. 25, 2011.... which did have a blackfriday code, but without said code the total would have been 19.03 with the shipping... Now my un-ordered replication uses the same colors and blends and still comes up to the same amount in shipping and total ($15.60 for the hair itself and $3.43)... normal postage rate here in Louisiana is $0.45 for normal letters and $5.50 for priority... I -think- though she does first class shipping which the weight is needed but if she has away to put a standard weight in the payment thing then it will automatically calculate the shipping :|

Post Merge: December 15, 2012, 12:11:28 AM

My basing isn't that great but I -do- think she does have the weight of each hank package already imputed into the checkout system

Edit: and mom confirmed this for me as she has a home business and is able to impute the weight and type of shipping automatically at checkout
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maniah on December 15, 2012, 12:11:43 AM
She charges a flat fee for her shipping based on the average weight of her hair, as best i can tell. You can see if you add and subtract items to your cart, your shipping goes up or down. We know that every hank weighs differently. It isn't weighing the hank. It's a flat fee. And the flat fee she charges for 1 hank is more than it needs to be, if memory serves. I'd have to go play around on the website to know for sure.. Im just too tired to do that today. But by averaging her price up like that, it helps to cover packaging costs. I was fine with the shipping prices with the old hanks.. But with these new hanks.. She isn't likely to adjust the shipping costs. So the profit margin on her shipping costs might be unacceptable now. Not sure.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Airiel on December 15, 2012, 12:14:07 AM
So, here is what I came up with for 376 "old" bags of hair and 32 new bags.

visitors can't see pics , please register or login


The average for my new bags was 11.9 grams, while the average for the 376 bags was 12.1.  Not statistically different in my opinion, especially with the oddball outliers over 20.  I have them all sorted by color if anyone seems to think certain colors are culprits. I did have an old bag that was 8 grams, 8 bags that were 9 grams, and 33 bags that were 10 grams.  None of my new order was under 11 grams. 

From this, I would have to conclude that the over 14-15 gram bags are flukes, not standards.  And, as far as I can tell, it seems like when I ordered one or two bags of a color at a time they might be a little higher, whereas ordering 4 to 6 of a color made them more consistent.  167 bags of hair were 11 grams.  Can't argue with that....

visitors can't see pics , please register or login


ETA: Oh, as for the 7 blend bags I have, they average at 15.3 grams.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: sd_dreamcrystal on December 15, 2012, 01:23:48 AM
Hey guys, a friend of mine emailed me this link that some might want to look into, it does pertain to Dollyhair and the payment stuff
http://cyanodolls.blogspot.mx/2012/07/dollyhair-has-gone-to-sz.html

I don't know much about it, so I can't say how accurate it is or anything and I'm not trying to start anything just more info to look into
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 15, 2012, 01:25:34 AM
Hey guys, a friend of mine emailed me this link that some might want to look into, it does pertain to Dollyhair and the payment stuff
http://cyanodolls.blogspot.mx/2012/07/dollyhair-has-gone-to-sz.html

I don't know much about it, so I can't say how accurate it is or anything and I'm not trying to start anything just more info to look into

Yeah, I was charged almost $4 in "processing fee" on my last order. No notice of this anywhere though.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: NoDivision on December 15, 2012, 03:14:14 AM
That's very interesting Airiel. But unfortunately I don't think your findings do anything to change the fact that many people have had a very different experience than that.

And yes, I was charged a processing fee as well when I don't think I had been in the past. I assumed it was something to do with using the 2 check out service to be able to use paypal, but did other people get fees just paying with their credit card directly? I do agree that a fee like that should be mentioned BEFORE you get to the checkout.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: hannaliten on December 15, 2012, 03:34:16 AM
And yes, I was charged a processing fee as well when I don't think I had been in the past. I assumed it was something to do with using the 2 check out service to be able to use paypal, but did other people get fees just paying with their credit card directly? I do agree that a fee like that should be mentioned BEFORE you get to the checkout.

Yup, I paid with a credit card, not through Paypal, and I was charged a fee.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: zannid on December 15, 2012, 03:52:25 AM
Wow, okay. Thanks for mentioning the processing fee. Out of curiosity, I went and re-added all the items I had purchased to cart and the totals with estimated shipping total. vs what I was charged.

First order: $36.44 as added new in cart today, $37.90 was charged on my order
Second order: $31.96 as added new in cart today, $33.60 was charged on my order

Now, of course, the calculations could have been changed slightly since my last my orders 1-2 weeks ago.
However, this also made me focus on the cost of shipping.

The items in my package, including the "gift" bracelet weigh 5 oz. Shipping for that weight is only $2.29 according to USPS.com and by Paypal's shipping, even with delivery confirmation, it's only $1.98. However, according to the Dollyhair website (since prices are not broken down in the receipt we are sent I had to go back and add the amount of my order to the cart system) shipping is $5.82. That is a far cry from $1.98. Even if you were to include the cost of packaging, a plain plastic envelope doesn't cost anywhere near that amount.

So, not only are people getting less hair (or as has been stated, the intended amount of hair) but they are being charged odd fees (I'm assuming this is a non-disclosed fee from the checkout that she is charging people instead of taking into cost) along with being greatly overcharged the cost of shipping...

Edit: On a hunch, I processed the numbers through a paypal fee calculator and her charges vs the checkout amount are actually a bit higher than what paypal would take about by about 10-20 cents, but it could be the reason why paypal buyers are getting charged a wavering amount vs. credit card orders. Either way, under paypal's policies stores aren't supposed to charge a separate fee for using paypal. I know some places add it into the processing or item price, but having it as an un-notified extra fee is not okay.

Edit 2: Also wanted to add that even if the package was at double the weight (as with older orders of hanks) shipping still would have only been $2.82 according to Paypal.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bagheera86 on December 15, 2012, 10:52:58 AM
Well, until this gets sorted- Where else can I order from that has similar prices?
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: simplysteffie on December 15, 2012, 12:12:40 PM
Every answer is always an excuse. I'm tired of hearing them.


Tina's "sister" site: http://www.mylittlecustoms.com/NYLON_Hair/cat635041_562097.aspx
Customer service is much better, shipping is fast- prices are a bit higher for US customers.

Shannon's hair: www.retrodollsus.com
Again, good customer service, fast shipping. Prices are equal to Tina's- tons of hair, still trying to get the all Nylon we're wanting.

Restoredoll: http://stores.restoredoll.com/StoreFront.bok
Good customer service. Fast shipping. Decent prices, different hair; specializes in Katsilk.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Maniah on December 15, 2012, 01:23:57 PM
Shannon's working on adding like around 20 more hair colors too. She's got an indiegogo project up for it recently. Indiegogo is like kickstarter. I'm not sure if I'm allowed to post the link, but you can PM me for it if you like.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: PandaBerryInSpace on December 15, 2012, 03:16:25 PM
I tried ordering from My Little Customs once, and they charged nearly $10 shipping for one hank. :/ So, I'd say that the prices are pretty high for an American. If I ever do shop from there, I'll probably ship it to my British friend to avoid the cost.
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: rybett on December 15, 2012, 03:24:02 PM
I've ordered from Retro UK as well, before Shannon had things totally up and running.  Good customer service.  Prices and shipping good.  Came quickly.  :)
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: bagheera86 on December 15, 2012, 03:49:53 PM
I've ordered from Retro UK as well, before Shannon had things totally up and running.  Good customer service.  Prices and shipping good.  Came quickly.  :)

Okay, now I just need to figure out how to navigate the site lulz!
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: Ambar on December 15, 2012, 04:04:52 PM
I tried ordering from My Little Customs once, and they charged nearly $10 shipping for one hank. :/ So, I'd say that the prices are pretty high for an American. If I ever do shop from there, I'll probably ship it to my British friend to avoid the cost.
same to me :(
you´ll see.....hair from dollyhair is 3.12 , the equivalent to mexican pesos is 39, if i buy from my little customs the price is 3 pounds each, in mexican pesos...60!!!! omg only for one hank without shipping charges!!!

Post Merge: December 15, 2012, 04:08:31 PM

I've ordered from Retro UK as well, before Shannon had things totally up and running.  Good customer service.  Prices and shipping good.  Came quickly.  :)

Okay, now I just need to figure out how to navigate the site lulz!

it´s not complicated, if you have any problem just ask her directly, since my first order she treated me very well and was kind and helpful

just check in all the tabs, my favorite hair is monofiber and the 52 inch nylon
Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: naylastar on December 15, 2012, 04:11:48 PM
I pretty much exclusively ordered from My little Customs until very recently. They've always been fantastic for me, They answer questions really quickly, really fast shipping and they're super friendly. Elise even sent me sweeties with one of my orders:) Not that that's really relevant I suppose.

I usually do whatever I can to avoid ordering from dollyhair, just because of my experience with not getting questions answered and my order took 5 weeks to arrive:( I have placed an order there recently to get my hands on some of the new colours and Blueberry Muffin. If MLC stocked them, I would buy them there instead.

I placed an order from a competitor about a week ago and got my order within three days. Big thumbs up there:) I can't say a lot about the customer service there since I never had to ask any questions, it went so smoothly, I had nothing to ask about:)

I have noticed that the hanks from dollyhair were smaller that the only other time I ordered from them though, that was about a year ago.

Some colours always come in smaller hanks though, no matter where you order from:(


Edit to remove some content - thanks :) Jupi

Title: Re: Latest dollyhair order - less hair by weight - anyone else?
Post by: jupiternwndrlnd on December 15, 2012, 07:45:34 PM
Locking this, as we are 17 pages in with nothing new, and this is turning into an advertisement thread for other hair suppliers
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