Yes, those are the original photos.
I helped DrEsmeRose put together a timeline. I hope this helps some with questions on how everything occurred.
6th- DrEsmeRose ships pony to Tak
9th- arrives at Taks. Feedback left, perfect pony
20th- customs question posted on the arena
26th- brag thread posted, Pierlala happy with pony
27th- Pierlala decides to style hair
28th- thread at arena about possible hair cut
29th- listed for sale on eBay
30th- listed for sale on arena/PayPal claim opened.
31st-reply that no refund would be issued
1st- Escalated claim, DrEsmeRose sends FB communication to PayPal showing Tak was happy with the sale.
2nd- PayPal closes claim, rules in favor of Tak. No response allowed by seller.
Tak has blocked DrEsmeRose on FB so they cannot communicate there.
I have sold to European collectors who ask me to ship to a friend in the US many times. In those situations the actual buyer is the person I have the transaction with, not the person acting as a middleman. I have never run into a problem like this, but it definitely makes me feel uncomfortable doing this for buyers I'm not familiar with in the future.
If you sold it to one buyer & that buyer did not disclose that she was only acting as a middleman for another buyer, the pair of them are putting you in a very unfair situation. :huh: This whole is seems very dishonest. It sounds like a case of buyer's remorse where the burden is now being placed on the seller.
I have sold to European collectors who ask me to ship to a friend in the US many times. In those situations the actual buyer is the person I have the transaction with, not the person acting as a middleman. I have never run into a problem like this, but it definitely makes me feel uncomfortable doing this for buyers I'm not familiar with in the future.
OMG I still can't believe it. After so much waiting and researching what happened to her, paying loads of extra money that I couldn't afford...she's finally here!
Abbreviated Facebook Chat Log:
July 5th:
Dr: Hello I have Rapunzel I would be willing to consider selling. She is in very good condition
Tak: Can you send some pics?
Dr: Yep
Tak: Thanks
Dr: (see photos below)
Tak: She looks great. How much did you want for her?
Dr: Was hoping closer to $900 Including shipping of course
Tak: I have to double check my funds. I'll get back to you asap.
Dr: Ok. Let me know what you can do (:
Tak: I can probably get $820.
Dr: That is perfect!
July 6th:
Dr: Will be in the mail soon (accompanied with photos of USPS Receipt and Addressed box)
Tak: Thank you!
July 9th:
Tak: She arrived and is perfect. :) thank you so much!
Dr: *Thumbs Up*
Photos:
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My *thumbs up*, was the end of our Facebook messaging. After that it was radio silence and she banned/blocked me on Facebook. I did not receive any correspondence until I was notified of the PayPal claim.
The things that bother me the most is at no time did tak mention this purchase was for someone else. She represented that she was buying the pony for herself. And when her "buyer" wasn't happen she didn't communicate but blocked DrEsmeRose.
The things that bother me the most is at no time did tak mention this purchase was for someone else. She represented that she was buying the pony for herself. And when her "buyer" wasn't happen she didn't communicate but blocked DrEsmeRose.
Me too...
How misleading is it to be told that an item is perfect, but then be blindsided by a PP case.
Pierlala got her refund, DrEsmeRose gets paid what she deserves as the pictures were viewed by all BEFORE any deal was finalized. I have let a mod know what is going on. It was my mistake and I'll be paying for it. It's ok.
Pierlala got her refund, DrEsmeRose gets paid what she deserves as the pictures were viewed by all BEFORE any deal was finalized. I have let a mod know what is going on. It was my mistake and I'll be paying for it. It's ok.
Pierlala got her refund, DrEsmeRose gets paid what she deserves as the pictures were viewed by all BEFORE any deal was finalized. I have let a mod know what is going on. It was my mistake and I'll be paying for it. It's ok.
That isn't okay at all.
Pierlala got her refund, DrEsmeRose gets paid what she deserves as the pictures were viewed by all BEFORE any deal was finalized. I have let a mod know what is going on. It was my mistake and I'll be paying for it. It's ok.
Pierlala got her refund, DrEsmeRose gets paid what she deserves as the pictures were viewed by all BEFORE any deal was finalized. I have let a mod know what is going on. It was my mistake and I'll be paying for it. It's ok.
Really shouldn't have opened a case against you as one did not buy from you directly and the other had already completed the transaction. That's not fair in the least. eBay has no business trying to punish you for a case like this either. Keep trying with ebay. They need to be fair to their sellers too .
Really shouldn't have opened a case against you as one did not buy from you directly and the other had already completed the transaction. That's not fair in the least. eBay has no business trying to punish you for a case like this either. Keep trying with ebay. They need to be fair to their sellers too .
I'm not sure if the transaction between Tak and DrEsmeRose was on Ebay, I believe it was FB. But I could be mistaken.
Ok tak no i hope you have the pony. What pierlala did was rotten. Tak if you start a go fund account i will send money i dont want to see you have to eat this bill.
Tak, NO. That is not how this community works. You were helping out another member, and you should be out ZERO money. If Pierlala wants to play with the big ponies, she needs to put on her pig pony panties and suck up her own mistake. Making you be out the money is in no way what this community is about. I'm guessing what happened was Pierlala PP'ed you the money and then you sent it on to DrEsme? You need to get on the phone with PP immediately and explain your side of this case. Just letting Pierlala off the hook like this is only telling her it's ok to act that despicable in this community. You didn't do anything wrong.
Pierlala, that is SHAMEFUL. You agreed to the pony shown in the pictures. That's what you got. If having a Rapunzel was so freaking important to you that you spent months looking for one, you should know damn good and well exactly what Rapunzel should look like before you shell out that kind of money for a lump of vinyl. This situation is going to put you on the blacklists of a ton of community members, so I hope you enjoy that pony.
And did Pierlala even sell that Punzie? Because her auction link shows the listing was taken down before it sold.
The marktplaats auction ended without a bidder.
http://www.marktplaats.nl/a/kinderen-en-baby-s/speelgoed-my-little-pony/m1073957921-my-little-pony-rapunzel-g1-mail-order-super-zeldzaam.html?c=8c285449651fa109c354bbabe740c1b&previousPage=lr&pos=6
The only active and ended eBay auctions I see for Rapunzel are from US based sellers. Unless it is just not showing me the correct auction.
The auction the Pierlala had was on eBay and it was taken down. The pony has already been sent on its way to me, after PayPal issued their original decision, it was sent by Pierlala (who no one has heard a peep from), according to Tak. I have agreed to send Rapunzel to Tak once she arrives to me, as PayPal has already released the -800 hold on my account.
DrEsmeRose, that sounds like a very fair and generous solution. :)
@Saioirse - To be fair, I think it was already night in Europe when this thread started. I hope she will post here when she wakes up with a tracking number for the package.
Just letting everyone know that DrEsmeRose has reached her daily post limit, so she can't post in the thread any more today. (She PMed me to let me know.)
Also, on a happy note, she DID get a tracking code for the package. :)
Tak, NO. That is not how this community works. You were helping out another member, and you should be out ZERO money. If Pierlala wants to play with the big ponies, she needs to put on her pig pony panties and suck up her own mistake. Making you be out the money is in no way what this community is about. I'm guessing what happened was Pierlala PP'ed you the money and then you sent it on to DrEsme? You need to get on the phone with PP immediately and explain your side of this case. Just letting Pierlala off the hook like this is only telling her it's ok to act that despicable in this community. You didn't do anything wrong.
Pierlala, that is SHAMEFUL. You agreed to the pony shown in the pictures. That's what you got. If having a Rapunzel was so freaking important to you that you spent months looking for one, you should know damn good and well exactly what Rapunzel should look like before you shell out that kind of money for a lump of vinyl. This situation is going to put you on the blacklists of a ton of community members, so I hope you enjoy that pony.
And did Pierlala even sell that Punzie? Because her auction link shows the listing was taken down before it sold.
Tak, NO. That is not how this community works. You were helping out another member, and you should be out ZERO money. If Pierlala wants to play with the big ponies, she needs to put on her pig pony panties and suck up her own mistake. Making you be out the money is in no way what this community is about. I'm guessing what happened was Pierlala PP'ed you the money and then you sent it on to DrEsme? You need to get on the phone with PP immediately and explain your side of this case. Just letting Pierlala off the hook like this is only telling her it's ok to act that despicable in this community. You didn't do anything wrong beyond not communicating with DrEsme first.
Pierlala, that is SHAMEFUL. You agreed to the pony shown in the pictures. That's what you got. If having a Rapunzel was so freaking important to you that you spent months looking for one, you should know damn good and well exactly what Rapunzel should look like before you shell out that kind of money for a lump of vinyl. This situation is going to put you on the blacklists of a ton of community members, so I hope you enjoy that pony.
And did Pierlala even sell that Punzie? Because her auction link shows the listing was taken down before it sold.
Tak, NO. That is not how this community works. You were helping out another member, and you should be out ZERO money. If Pierlala wants to play with the big ponies, she needs to put on her pig pony panties and suck up her own mistake. Making you be out the money is in no way what this community is about. I'm guessing what happened was Pierlala PP'ed you the money and then you sent it on to DrEsme? You need to get on the phone with PP immediately and explain your side of this case. Just letting Pierlala off the hook like this is only telling her it's ok to act that despicable in this community. You didn't do anything wrong beyond not communicating with DrEsme first.
Pierlala, that is SHAMEFUL. You agreed to the pony shown in the pictures. That's what you got. If having a Rapunzel was so freaking important to you that you spent months looking for one, you should know damn good and well exactly what Rapunzel should look like before you shell out that kind of money for a lump of vinyl. This situation is going to put you on the blacklists of a ton of community members, so I hope you enjoy that pony.
And did Pierlala even sell that Punzie? Because her auction link shows the listing was taken down before it sold.
I agree with the above. What a shameful thing Pierlala has done
Anyone know her real life name that can PM me? I'd like to avoid as well.
I feel that it should be noted that pierlala didn't ask me to look for her. It was a surprise. As far as refunding her without the pony. I felt better bringing the situation to an end. Now she can get a refund for her import taxes and bid on a different rapunzel. She didn't insist that I refund her immediately. She was very anxious about when she would because there is a rapunzel on eBay right now. I'm not comfortable posting her real name or other screen names unless hathorcat tells me to.
Yes, I'm out a lot of money which I can't afford, but it was my decision to take that risk. I really can only blame myself. Not all risks work out in the end. I very much appreciate the thought of a gofundme. That's very kind of you. We'll be ok.
I feel that it should be noted that pierlala didn't ask me to look for her. It was a surprise. As far as refunding her without the pony. I felt better bringing the situation to an end. Now she can get a refund for her import taxes and bid on a different rapunzel. She didn't insist that I refund her immediately. She was very anxious about when she would because there is a rapunzel on eBay right now. I'm not comfortable posting her real name or other screen names unless hathorcat tells me to.
Yes, I'm out a lot of money which I can't afford, but it was my decision to take that risk. I really can only blame myself. Not all risks work out in the end. I very much appreciate the thought of a gofundme. That's very kind of you. We'll be ok.
I feel that it should be noted that pierlala didn't ask me to look for her. It was a surprise. As far as refunding her without the pony. I felt better bringing the situation to an end. Now she can get a refund for her import taxes and bid on a different rapunzel. She didn't insist that I refund her immediately. She was very anxious about when she would because there is a rapunzel on eBay right now. I'm not comfortable posting her real name or other screen names unless hathorcat tells me to.
Yes, I'm out a lot of money which I can't afford, but it was my decision to take that risk. I really can only blame myself. Not all risks work out in the end. I very much appreciate the thought of a gofundme. That's very kind of you. We'll be ok.
So a piece of 30 year old plastic is more valuable to her than the financial well-being of a friend who went out of her way to surprise her out of the goodness of her own heart? :nope: It is NOT your responsibility to be out the money because you wanted to do a nice gesture. And even if you say you're okay with it, that does NOT mean it is fair to you, your daughter, or the pony community. You should never feel that a selfish brat's desires should come before yourself or your family. OP did not deserve what happened to her either, even if you did resolve those issues.
I feel that it should be noted that pierlala didn't ask me to look for her. It was a surprise.
May I ask, what happens if Tak is now the one being forced to pay the import tax on Rapunzel coming back to the states???Fortunately incoming packages to the US are rarely ever taxed... I wouldn't say "never taxed", but it's pretty rare for a package going to an individual (not a business) to be held for customs taxes.
I don't want to sound rude, but there are friends and there are "friends". I don't consider many people to truly be my friend. Pierlala doesn't know me. She didn't ask me to look for a pony for her. I just saw she wanted one and decided to help find one. She was blindsided by my message with pictures of one to buy. The I've never been charged an import fee, but the pony isn't being returned to me so I'll deal with that when it comes. If we have an emergency. We will get through it. We have home, food, clothing, medical, and entertainment. Many don't. We'll be ok.
It's probably best if this thread is merged with the other rather than having 2 different threads about the same issue.
It seems like the biggest problem in the entire situation is communication and lack of patience.
A return needs to be worked out with a seller no matter what the circumstances. If the return via Paypal came about because Tak called her credit card company & made a charge-back claim, that's a serious problem. A charge-back claim is to be used for fraud, not simply wanting to return an item. If that is the case, the swiftness of Paypal's response makes a lot more sense now. :huh:
I'll just add what I posted in the other thread.It's probably best if this thread is merged with the other rather than having 2 different threads about the same issue.
It seems like the biggest problem in the entire situation is communication and lack of patience.
A return needs to be worked out with a seller no matter what the circumstances. If the return via Paypal came about because Tak called her credit card company & made a charge-back claim, that's a serious problem. A charge-back claim is to be used for fraud, not simply wanting to return an item. If that is the case, the swiftness of Paypal's response makes a lot more sense now. :huh:
It seems like this should be looked at as 2 separate transactions:
1. a sale from Dr EsmeRose to Tak
2. a sale from Tak to Pierlala
After getting the 3 sides of the story, it seems less like a middleman situation, and more like one person bought something to sell at cost to another person.
I'll just add what I posted in the other thread.It's probably best if this thread is merged with the other rather than having 2 different threads about the same issue.
It seems like the biggest problem in the entire situation is communication and lack of patience.
A return needs to be worked out with a seller no matter what the circumstances. If the return via Paypal came about because Tak called her credit card company & made a charge-back claim, that's a serious problem. A charge-back claim is to be used for fraud, not simply wanting to return an item. If that is the case, the swiftness of Paypal's response makes a lot more sense now. :huh:
It seems like this should be looked at as 2 separate transactions:
1. a sale from Dr EsmeRose to Tak
2. a sale from Tak to Pierlala
After getting the 3 sides of the story, it seems less like a middleman situation, and more like one person bought something to sell at cost to another person.
This /\
I agree after reading everything.
What a mess!
I feel bad for everyone involved.
Just...what a mess!
Convoluted, international transactions involving multiple people, with strangers loaning large sums of money out, and a minimum of discussion/disclosure of all parties involved, are probably not ever going to end well.
This is why I take responsibility for the mistakes and made it right with both DrEsmeRose and Pierlala financially as soon as possible. As far as the chargeback, I was told "why don't you just do a chargeback?" When I was having trouble getting in contact with the seller. My card company did say it's just fine to do one if the product doesn't match the description.
This is why I take responsibility for the mistakes and made it right with both DrEsmeRose and Pierlala financially as soon as possible. As far as the chargeback, I was told "why don't you just do a chargeback?" When I was having trouble getting in contact with the seller. My card company did say it's just fine to do one if the product doesn't match the description.Okay, see Tak, the problem with this is that the pony DID match her description. You didn't ask for more details or know what to look for. That's on you, not the seller. That does not make their description wrong. You even said the pony was fine and approved her.
Chargebacks are a BIG deal and should not be filed willy-nilly like that.
So what about the ponies Pierlala sent in trade to Tak?
I'm really sorry to read this thread, Ill hold my opinions and hope everyone involved is satisfied by whatever the final resolution is.
What I do want to say is that I very much hope everyone knows that middlemen and networks of friends/collectors can work and can still be a wonderful thing. There are safety measurers that should be taken, communication is vital and everyone involved needs to understand their part and take responsibility but honestly some of the most fun and rewarding experiences I've had as a collector has been from collaboration and networking, so it kills me to see a thread like this.
Not trying to hijack this topic, but dident want it to leave the impression that networks or middlemen arrangments have to end badly.
FF,
Especially since she is a Rapunzel, I had and still have no idea if her hair is perfect. The woman I originally purchased her from had this in eBay listing:
Hair: All plugs are present. Her tinsel gets a little wild but it is not too crinkly. I do not think she has a hair cut as the ends of her hair have a factory appearance. Her curls are a little tight right now. I included a picture of her all wet when I was shampooing her so you can see the length. She does have some dryness and frizz.
(Original listing from which I PM purchased: http://www.ebay.com/itm/Rare-Vintage-G1-My-Little-Pony-Mail-Order-Offer-Rapunzel-Gorgeous-/322060375525?cp=1&euid=4b0fc9bc178e47eeabafc34e79ded635&nma=true&si=Bni0yjq50JCtqggGiisy5yhZYlc%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557)
I'm really sorry to read this thread, Ill hold my opinions and hope everyone involved is satisfied by whatever the final resolution is.
What I do want to say is that I very much hope everyone knows that middlemen and networks of friends/collectors can work and can still be a wonderful thing. There are safety measurers that should be taken, communication is vital and everyone involved needs to understand their part and take responsibility but honestly some of the most fun and rewarding experiences I've had as a collector has been from collaboration and networking, so it kills me to see a thread like this.
Not trying to hijack this topic, but dident want it to leave the impression that networks or middlemen arrangments have to end badly.
No, this is a very good point. But you've got to know your trading partners. There was a huge communication breakdown in this particular transaction and usually, sellers are made aware of when they are working with a third party.
Plus, the third party is really only used to receive items and ship them to their final destination. I have never heard of that person making payment for a pony on behalf of another like this before.
For this transaction, as far as the seller was concerned, the sale was completed successfully when she heard that the pony was received and the buyer was satisfied. Not only did Tak message her directly of satisfaction, but Pierlala confirmed satisfaction on here and in her brag thread and buyer's remorse struck once she realized the mane was cut, probably exacerbated by the knowledge that the price was on the high end for Rapunzel to begin with and having had to pay €200 import duties.
The pony should never have been returned in the first place. I requested, but did not see, the original FB sales post to verify whether or not the item was mis-represented. It sounds like the item was not mis-represented but Pierlala failed to do her due diligence in her enthusiasm to buy Rapunzel and Tak is unfortunately stuck in the middle.
As others have said, Tak should not have to pick up the pieces for this at all but at this point, it's her choice and if all parties are happy, as Hathorcat has said, this seems to be resolved.
This is why I take responsibility for the mistakes and made it right with both DrEsmeRose and Pierlala financially as soon as possible. As far as the chargeback, I was told "why don't you just do a chargeback?" When I was having trouble getting in contact with the seller. My card company did say it's just fine to do one if the product doesn't match the description.Okay, see Tak, the problem with this is that the pony DID match her description. You didn't ask for more details or know what to look for. That's on you, not the seller. That does not make their description wrong. You even said the pony was fine and approved her.
Chargebacks are a BIG deal and should not be filed willy-nilly like that.
I'm really sorry to read this thread, Ill hold my opinions and hope everyone involved is satisfied by whatever the final resolution is.
What I do want to say is that I very much hope everyone knows that middlemen and networks of friends/collectors can work and can still be a wonderful thing. There are safety measurers that should be taken, communication is vital and everyone involved needs to understand their part and take responsibility but honestly some of the most fun and rewarding experiences I've had as a collector has been from collaboration and networking, so it kills me to see a thread like this.
Not trying to hijack this topic, but dident want it to leave the impression that networks or middlemen arrangments have to end badly.
What a mess indeed! The only thing that is bothering me a bit, is that Pierlala is made the 'bad guy' and Tak the 'victim'. If I'm getting it correctly Tak bought Rapunzel even before Pierlala could really think about it.
First of all, I don't know either of them, but I PM'd with Pierlala recently because I saw Rapunzel for sale on Marktplaats (our kind of Ebay in The Netherlands). She asked me to remove my post because she didn't want to upset the Arena member that helped her to get Rapunzel (me not knowing it was Tak). I can't help but feeling that she has been pushed to buy without real consideration, with all consequences that followed. Ok, she has had the pictures up front, but the sale was done before she knew. She didn't want to upset Tak so went through with it. In fact, she was left with no choice?
I do think it was wrong to send her back to the first seller through a Paypal claim. But in fact she should have been able to return it to Tak because she is the real seller for Pierlala? I think that she should have declined the buying of Rapunzel in the first place, but that wouldn't change the situation. Tak would have bought Rapunzel already and would loose money.
So what about the ponies Pierlala sent in trade to Tak?
She sent them in exchange for shipping. I wasn't comfortable shipping without tracking and that can get spendy overseas. She was trying to sell the ponies for rapunzel funds anyway.
Post Merge: August 03, 2016, 09:52:26 AM
Very well said hathorcat.
Nella, I haven't had much interaction with you... I believe it was just that you didn't take PayPal? :/ my memory is not perfect. I didn't intentionally push pierlala to buy. She had asked if there was any way the seller could hold the pony because she wanted it, but wouldn't get paid for roughly ten days. I hope she didn't feel pressured and did ask if she was sure before I made the payment. I'm not feeling like a victim of anything other than my own choices. I tried to encourage pierlala to tell her side honestly and to stay. Take a break if she needed to, but that she certainly didn't need to leave.When you PM'd me that was when I was new to this forum and yes, without Paypal. I hadn't transfered money to or from non-EU countries before so never needed it. Your memory is very good :).
I take responsibility for the whole mess. My fault. At least I learned some things that I have to do differently if I ever try to be a go between in the future.
Nella, I haven't had much interaction with you... I believe it was just that you didn't take PayPal? :/ my memory is not perfect. I didn't intentionally push pierlala to buy. She had asked if there was any way the seller could hold the pony because she wanted it, but wouldn't get paid for roughly ten days. I hope she didn't feel pressured and did ask if she was sure before I made the payment. I'm not feeling like a victim of anything other than my own choices. I tried to encourage pierlala to tell her side honestly and to stay. Take a break if she needed to, but that she certainly didn't need to leave.When you PM'd me that was when I was new to this forum and yes, without Paypal. I hadn't transfered money to or from non-EU countries before so never needed it. Your memory is very good :).
I take responsibility for the whole mess. My fault. At least I learned some things that I have to do differently if I ever try to be a go between in the future.
I hope that Pierlala will come back too. No need to go away, but I can understand that she feels attacked / not trusted.
FF,
Especially since she is a Rapunzel, I had and still have no idea if her hair is perfect. The woman I originally purchased her from had this in eBay listing:
Hair: All plugs are present. Her tinsel gets a little wild but it is not too crinkly. I do not think she has a hair cut as the ends of her hair have a factory appearance. Her curls are a little tight right now. I included a picture of her all wet when I was shampooing her so you can see the length. She does have some dryness and frizz.
(Original listing from which I PM purchased: http://www.ebay.com/itm/Rare-Vintage-G1-My-Little-Pony-Mail-Order-Offer-Rapunzel-Gorgeous-/322060375525?cp=1&euid=4b0fc9bc178e47eeabafc34e79ded635&nma=true&si=Bni0yjq50JCtqggGiisy5yhZYlc%3D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557)
Just out of personal curiosity... DrEsmeRose, when you put Rapunzel up for sale, did you mention anything at all about Rapunzel's mane looking like it may not be right? Looks like the seller you got her from mentioned it possibly being a factory flaw of some sort, but did you pass along that information to your potential buyers? Kudos if you did :) and even if you didn't, it's still up to the buyer to catch those kinds of things. At a $800-900 price (basically her value in mint condition), any minor quirks like that should be brought to the buyers attention, especially when they could be overlooked by hair that's curly or flipping in different directions. I've been a very long time collector, and I have to admit, I don't think I would've caught it without measuring my own Rapunzel's hair :/
Ultimately it was Tak's responsibility to ask about any flaws, but I can see why she assumed there weren't any at that asking price and the way the hair is flipped. If you didn't mention there *might* be a flaw, it would be helpful if you did in future sales to help avoid a situation like this ;) If you did mention it, you did all you could. I think we can all learn some lessons here in selling and buying!
The eBay auction said the hair looked like factory length and that the tinsel was crinkly. I didn't see anything about factory flaws