The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Stormy31685 on January 27, 2012, 07:12:53 AM
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Hello Everypony!
So, some of you may remember I had an issue last year with an eBay buyer who filed with eBay and got money back after I had already had proof of shipping with eBay. For those of you who did not read, but want to know now, here is a link to the old thread:
http://www.mlparena.com/Forums/viewtopic/t=275994.html
Basically, I had sold some items to a buyer overseas and a claim was filed and I lost the case even after I provided proof of shipment, called eBay 10 times, and lost my fees and everything.
Well, Guess what came in the mail a few days ago?
THE PACKAGE!
That's right! And here are some helpful tips now for sellers out there:
1. The REAL reason the claim was filed, was because the buyer did not want to pay the import fees charged by customs. Rather than contact me and do the honorable thing, the buyer just let them sit in customs where they were eventually returned to sender (me, of course!).
2. The tracking number that eBay needs to side with a seller (in order for you to win a case such as this one), was ON THE PACKAGE! Sure enough, as it turns out (from what I gather), when a package enters customs, it is issued an entirely new tracking number that will provide details as to where it is once it gets into the destination country. Had I called customs (or even the mail carrier overseas in this case), I would have been able to get this number and would not have lost money.
Sellers, please note this to protect yourselves and know that 99.999999999999% of Packages never really "get lost."
If I have offended anyone, I apologize. I guess I am still a bit heated about this.
Thanks for listening!
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it stinks to be out of money! but at least you got the package back. was anything damaged?
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it stinks to be out of money! but at least you got the package back. was anything damaged?
No everything was fine :) The buyer just refused to pick them up.
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Oh what an unfair thing to do to you - ebay needs to get serious about troublesome buyers!!! Anyone buying from overseas into the UK should know there is pretty much a guarantee you ll get hit with a silly customs charge! Thats a horrible thing to happen Stormy! I am pleased you at least got "something" back...
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Contact Ebay. Buyers are not allowed to refuse packages because of import fees. Did you put a disclaimer in your auctions about not being responcible for these fees? You *might* be able to recoup your listing fees. Doesn't hurt to try.
Selling over seas is always as risk. So far, I haven't had an packages lost, but I know its coming. It's just a risk I'm taking as a seller.
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i agree with everything closetavalanche said.
that is totally unfair for the buyer to do to you.
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Thanks for updating us Stormy. I completely undertsand why you are still upset :hug: - this whole situation should not have happened :( I'm glad the parcel came back to you safely though and I hope that you can resell it without any other problems. I would definitely contact ebay again too.. its got to be worth a try
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I hope you did leave negative feedback on here for this person - that's so unfair for them to do that to you...
At least you got your items back.
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Glad to hear that the ponies were returned to you at last! Please leave honest feedback! I had the same thing happen once - made me soooooo angry!
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Glad you got the package back at least. I agree you should contact eBay and tell them it was the buyers' problem with the import fees, you may get something back!
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Thanks everyone!
Well, I called eBay, and I demanded BOTH my fees and the extra I had to pay for the currency conversion (because the GBP had gone up against the USD when I had to pay for the refund, and I had to pay MORE just to refund the buyer). They gave them back to me. However, I am still really disappointed that this happened.
I guess from now on, I am going to just offer Worldwide free shipping and mark items as gifts and undervalue them. I shouldn't have to, but I was so stressed out about this, that it's worth not going through the headache.
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Glad you got your fees back, however be careful with the gift thing as its illegal to do that. Generally, I try to mark gift if its a private sale like here, but on Ebay I mark merchandise. Good luck :)
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Also I heard on paypal that if you mark something as a gift, you as a seller have no protection and the buyer has no protection.
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Also I heard on paypal that if you mark something as a gift, you as a seller have no protection and the buyer has no protection.
Only when the payment was sent as gift.
But when she fill out the customsform on the package and make a cross at "gift" teher is the same protection for seller and buyer as always.
Thank you for the update stormy!
Atleast you got the ponies back and keep them or relist them for sale to cover your loose.
And about customs - when you don't want to take a package from customs off you can fill out a form and sent it to your customs office. They will know then that you don't want the package and the ywill return it directly to the sender.
For sure it isnÄt a nice handling - but anything like that is much better then let the package at customs without any note until they ship it back to the sender after month..and then to open a claim..
I really hope it was your first and last bad expirience.
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What a headache!
Unless you marked the incorrect amount on the package, there is a buyer I wouldn't want to sell to. I'm so glad ebay did the right thing, and recoup'ed you for everything you were out.
I did have a friend refuse a parcel. She let the seller know why too. He mixed up the green customs label from her $10 CD, with a $2500 coin he sold. The customs for her $10 disk was over $280CDN! But anyway, The customs people haven't cared about my pony stuff for a few years now. but I still take into account I *could* pay an extra 12% whenever I buy something.