The MLP Arena
TCB => Trader & Shipping Support => Topic started by: aero_oceana on September 04, 2015, 02:31:50 AM
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UPDATE 9/18! - So, the seller initiated the refund on the 10th. I kept a close watch on my paypal account waiting for it to clear... today, it was canceled. :( My guess is because she used her bank to fund it and she didn't have the money for it in her account! I contacted ebay to step in and help me today. I hope I get my money back. :(
ANOTHER UPDATE 9/18! - Ebay stepped in VERY quickly and got me my refund. :) Yay!
YET ANOTHER UPDATE 9/18 - Wow... just wow... so, I left what I deemed to be appropriate negative feedback. She got it removed! I am blown away! Apparently, she was able to appeal something and it removed the negative feedback automatically? I don't know how it happened. The refund showed as canceled in paypal for me this morning, so that's why I escalated it to ebay. Ebay got me the refund ASAP... she is claiming she had to pay the refund TWICE? She sent me a gloating message about getting the negative removed. I asked her not to message me again, and she messaged me more gloating. I called ebay and made a formal complaint against her. Guys, seriously... beware of this seller. :( She is awful.
Hey everyone...
I have been selling on ebay recently and received a lovely $25 coupon to spend on anything I wanted. I don't buy anything for myself often as I am unemployed and ebay is my only source of income at the moment. I scoured ebay looking for something awesome... and I found this listing;
http://www.ebay.com/itm/201256942996?_trksid=p2060353.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
I was SO excited! I couldn't understand why no one had bought him yet. I e-mailed the seller;
Just wondering if you could specify his issues since he is "near mint"? Tried to spot flaws in the photos, but am not seeing anything obvious!
Thanks! :)
She responded;
I always say near mint to mint because I don't want to have to worry about a buyer coming back and seeing something I didn't and therefore making it an inaccurate description. I always tell my customers to view all pics because they provide a better description than words do. I can't find any flaws on him either. He looks like he just came out of the package. I was rather surprised I hadn't sold him already as I've been a my little pony dealer for years and the big brothers never stick around in any condition much less looking like him with all his accessories. I've lowered his price by 20 dollars since I listed him and his hat sells for over 20 by itself. Anyway, hope this answers your questions.
Briana
That was enough for me! I bought him and paid for him immediately. I hadn't bought a new G1 for my collection in some time, let alone a boy pony (my favorite of all). I waited with excitement for him to arrive!
He arrived packed in a dingy ziplock baggy in one of those thin plastic envelopes. What I found, I didn't think was near mint AT ALL. Please tell me what you think?
All of my photos can be found here. I took the photos in photo box. Please select the zoom options on the photo, you'll see more detail that way.
http://smg.photobucket.com/user/Aerosmith_Gal/library/Big%20Brother%20Tex%20from%20Ebay?sort=3&page=1
Do you guys think he looks near mint/mint? Especially after the seller messaged me after I asked for more details and said he looks like he just came out of his package? :/ Please tell me if I am in the wrong for asking for a return/refund on this guy. I was so disappointed when I opened the plastic envelope and saw him. :(
The seller is acting like I'm lying about the condition he arrived in, acting shocked at his condition. Even when I uploaded the pictures, she said she couldn't see any of the flaws? :/
Thanks for your input.
~Micayla
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A bit shady if you ask me. Looks like there are spots and nicks on his body, and one of the symbols clearly has a mark. Is that a mark on his butt?
http://smg.photobucket.com/user/Aerosmith_Gal/media/Big%20Brother%20Tex%20from%20Ebay/IMG_7506_zpsntrdvljo.jpg.html?sort=3&o=10
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Looking at the first auction picture, I can see some marks near his symbol. To me, that's not "near mint" and I wouldn't have bought a pony based on that picture. "Near mint," IMO, means it looks like it just came out of the package. If it looks great but has a flaw, I'd probably consider it to be "excellent" condition.
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I can see brown spots in at least three of the auction pictures (pictures #1, #3 and #4). While I admit to having a "trained eye", and wouldn't expect a non-collector to identify these on their own, I would expect a regular MLP seller to do so, and I would certainly expect anybody who is specifically asked to look for flaws to spot them - collector or non-collector.
Moreover, I can clearly see some pinkish stains and tiny black dots (smooze?) in your pictures. So, no, it isn't near mint, and it definitely wasn't in a near mint state before it arrived at your doorstep, because those brown spots are visible in the auction pictures.
I've experienced something similar in the past (asked a regular MLP seller specifically to list any marks and/or stains, they failed to disclose a number of age spots and claimed the pony was near mint). I opened a case with ebay, described the age spots as being non-removable, added clear photos of the spots and referred to the communication between the seller and myself. As I had paid via paypal I immediately received a refund and all was well.
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Nope! :nope:
He looks like he's got a small blush rub, some pale pink marks on his leg and what are those little black dots...maybe with a little clean he would be 'excellent', but not NM.
I hardly ever list ponies as NM and I only do so if I have pored over every aspect of the pony. The seller either didn't do this or has very poor eyesight? :huh:
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Thank you all for your responses. I honestly couldn't see anything majorly wrong with him in the auction photos. Anything I did spot, I thought it was just surface dirt. Nothing like the permanent highligherish makrs and the tiny black pin dots. I tried to remove them, but no luck. :(
The seller has been very rude about my asking for a return/refund. She has given me quite a few reasons why she feels she shouldn't need to refund me (ebay is her sole source of income, she had back surgery, she is 5 months pregnant, lives with her mother, etc.). I submitted pictures through ebay with a return/refund request and she wrote that if ebay granted me a full refund, she'd be appealing it because she "doesn't deserve this." & "you can't even see the flaws she's speaking of in her pictures! In a photo box with flash!"
After another message from me, she did finally say she had accepted the return... but I am not seeing that stated anywhere on my page. It's still just saying we have until October 16th, 2015...
Yes, Nightbow... he has several permanent spots near his butt on his right side. :(
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Well, the seller took really bad auction photos so I can see why it would be hard to spot any damage in them. I can see some spots but probably only because I was actively looking for flaws because of this thread. Her photos look blurry and the colors are off. Some sellers turn up the contrast to hide flaws but I think this is just without flash.
Regardless of whether or not she thinks she should have to accept the return, she does have to. Tex is nowhere near "near mint to mint" (and her justification for classifying him that way seems really weak too - sounds like she doesn't know what "mint" actually means) so he is not as described. As a long-time seller, she should know better.
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I can see why you are unhappy.It looks like 2 different ponies. I hope it all works out for you buddy!
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I saw some small flaws in her pics but nothing that would've alerted me except that the photos were doubled up in a couple of instances and blurry or overexposed in most of the rest. Plus there were angles where no clear/close photo was taken. The only reason I might've bought at that price is to get the hat and bandanna but it's clear that either the seller doesn't know what NM is or they were trying to take advantage of someone. :pout:
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You can see the red spots near the symbols in the auction photos. They caught my eye right away. Would never have called him near mint!
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Those are horrible pictures, the camera is washing it out! Its very hard to see the issues on the pony!
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Make sure you escalate the dispute. You have to escalate it and ebay should decide in your favor and tel you to return it--send it back with tracking.
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Thanks for all the replies and advice. This has never happened to me before, and I hate to make someone feel like they are being attacked... I think she felt like I was just trying to attack her and I feel bad about that. However, I won't back down this time. I want an awesome G1 for my collection, not a "meh, it's ok," one.
Special shout out and hugs to my fellow SD'ers who commented, by the way. :)
How should I go about leaving feedback for this seller? Since she was defensive/rude in her messages to me? She has accepted the return, so there IS that. Should I leave a neutral, or would that be considered in poor taste? I want more people to be aware that they should proceed with caution with this seller.
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Situations like this are horrible.
If it were me, I would consider the situation and the way to a solution as too unpleasant to just leave a neutral.
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Thanks for all the replies and advice. This has never happened to me before, and I hate to make someone feel like they are being attacked... I think she felt like I was just trying to attack her and I feel bad about that.
How should I go about leaving feedback for this seller? Since she was defensive/rude in her messages to me? She has accepted the return, so there IS that. Should I leave a neutral, or would that be considered in poor taste? I want more people to be aware that they should proceed with caution with this seller.
No no, she was trying to guilt you out of demanding a refund - a situation she got herself into by lying about the condition of the pony. Please don't feel bad at all - you are not asking anything unreasonable and her response makes me think she was fully aware of the pony's condition all along and just wanted to get away with lying to you about it. Her situation is not your problem, and it's common scammer behaviour to try and worm out of refunds by claiming they have xyz going on in their life that somehow relieves them of responsibility.
I would leave negative feedback just for her response alone, to be honest. I could forgive the condition of the pony - things go wrong and mistakes are made, but your seller's behaviour was completely out of order. I'd leave something along the lines of "Item arrived not as described, seller was rude and reluctant to have the item returned". She only accepted the return because her guilt trip didn't work, don't forget that.
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Well.. that's a rough situation. Your seller wasn't playing fair either as regards hidden flaws (the camera did not show anything too bad in the auction pics and the description certainly didn't mention them. He's not near mint of course)and then refusing a refund/return. She had to accept a refund/return because of ebay and ebay will almost certainly side with you and make her refund you/accept a return. However she wasn't willing to work with you until she knew she *had* to.
To me that at least deserves a neutral with stars dinged and some honest comments about hidden flaws. It may well deserve a negative since yes you got a refund but she didn't want to do it- it was only because she had to.
I'm sorry you had to go through all that though , its really disappointing when something isn't described properly, especially as it was something special that you treated yourself with and thought was in much better condition - you even checked with the seller first *sigh* :( :hug:
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Well... she got Tex back today, initiated my refund... and immediately relisted him. She still has him listed as "Near Mint," and as "perfect for the collector." Wow. :( I hope no one else falls for it.
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I just realized this is the same person that I just bought a lot of bait ponies from. I'm a little concerned, but hopefully it will go smoothly.
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Good luck, moevelvet!!
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I'm glad you got your refund. It's not OK that she is still listing him as NM though! :pout: Did you give her bad feedback (hopefully people will check it). Is there a way of reporting the listing as misleading?
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I'm glad you got your refund. It's not OK that she is still listing him as NM though! :pout: Did you give her bad feedback (hopefully people will check it). Is there a way of reporting the listing as misleading?
I haven't left feedback yet since my refund is pending in paypal... thought I should probably wait until it is official.
I wish there was a way to report the item... I wouldn't know, I'm definitely no ebay expert. :(
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Well... she got Tex back today, initiated my refund... and immediately relisted him. She still has him listed as "Near Mint," and as "perfect for the collector." Wow. :( I hope no one else falls for it.
I'm glad you got your refund and you should definitely make some mention of him not being as described in your feedback - that way people will hopefully check but :facepalm: @ her for still listing him as NM !
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The seller is being defensive. You are being perfectly reasonable in asking for a refund. This is not near mint. You're not responsible for her reaction. Don't feel guilty xxx
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Honestly.....I had to reaaallly squint at your pictures to see those flaws, the little dots on his face would be so easy to miss in a photo- yours is up close and focused on them. He has a dirty belly, and a spot on his butt but he's so gorgeous I would totally buy him if I didn't already have Tex.
Glad you got your refund and everything worked out for you though!
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Honestly.....I had to reaaallly squint at your pictures to see those flaws, the little dots on his face would be so easy to miss in a photo- yours is up close and focused on them. He has a dirty belly, and a spot on his butt but he's so gorgeous I would totally buy him if I didn't already have Tex.
Glad you got your refund and everything worked out for you though!
He actually has orangeish/pinkish highlighter like marks on one leg too, which was really hard to photograph. He really shouldn't be listed as near mint, not with how many issues he had...
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I certainly didn't see anything too bad in the auction pictures, the light and blur hides his flaws well.
Glad you got your refund!
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Bump. Refund has not come through. :( It shows as canceled today... I'm guessing because she uses her bank as her source of funding and she didn't have the money in there to cover it!!! I contacted ebay about this... I really hope I get my money back. :( Beware of this seller, everyone!
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Don't worry - ebay will cover you even if she has not. Definitely follow-up!
I would have given her more credit for making an honest mistake if she hadn't immediately relisted the pony with the same crap photos and no description of the significant flaws which do not appear very well in her crap photos.
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Thank you, Galactica! :) Ebay did step in, VERY quickly, and issued me my refund. :) Phew!
Post Merge: September 18, 2015, 08:32:07 PM
Update on first post, again. :(
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Oh you must be so p***ed right now. I agree that this needs to be taken all the way, if she can have your legitimate negative removed and then send you unpleasant messages, I bet she does that kind of thing all the time. What a horrid person!
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Oh you must be so p***ed right now. I agree that this needs to be taken all the way, if she can have your legitimate negative removed and then send you unpleasant messages, I bet she does that kind of thing all the time. What a horrid person!
I was so frustrated! It's irritating, because when I get frustrated I end up crying. So, I was on the phone with three different people from ebay and I was trying soooo hard not to start to cry. It didn't work. :/ They told me there was nothing that they could do because she had appealed and been granted that appeal and the negative was automatically removed. Sad... no way to warn people about her now except through here. She also was bragging to me that she sold the pony to someone else. :/
Right... I'm thinking she's very good at this whole game she is playing. She probably has done this before! :/
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What a horrible person! :mad: and for ebay to remove the neg ...:facepalm: sometimes they stuff up so bad! I'm glad ebay got you your refund though :hug:
This seller does seem like this is something she has done before and even if she hadn't once she's got away with it she'll do it again..plus the way she is behaving she doesn't deserve to have any customers. She is going right on my blocked/do not deal with list
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She's a terrible person! What she has done and keeps doing to her buyers is not right! I think you should post her user name in this topic so if people Google her eBay name this thread pops up!
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I updated my Bad Trader List at least.
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Well, that sucks. And if she mentioned feedback on a PM it counts like Feedback Extortion, right? So sad to see this happen
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Can I ask what you said in your FB?
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Dislike! She must work hard to take pics to hide the flaws so well.
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Can I ask what you said in your FB?
I can't remember word for word, but it was something like; "Item NOT Near Mint. Awful pictures. Rude/reluctant about refund. BEWARE!!!"
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I think I can see why Ebay removed the negative in this case- since you did get a refund right?
I agree that the seller's behavior was bad in this case, but I suppose I would rather ebay error on the side of removing negative feedback when there has been a full resolution, than not, simply because while the facts of this case make the lady look pretty shady- there are also lots of buyers these days that try to extort honest sellers for discounts with the threat of bad feedback.
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"near mint" ... I think "near mint" is not.
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It probably was the bit about the refund that got the neg removed since it was resolved and you got refunded, but its a pity because actually it would have warned other potential buyers about the issues you had with her *sigh* :(
I've seen similar feedbacks to this overlooked in the past :shrug: