The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Tiara546 on August 14, 2015, 03:54:33 AM
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Hello all,
I bought this sweetie on German Ebay for 170 Euros (~ $187) incl shipping.
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She arrived very quickly but when I took her out of the unsealed box, I discovered that she has black dots at different places of her body (for example eartips but not limited to these). The first one was visible even before I took her out, so the seller must have known of it. Also, half of her tail is significatly shorter than the rest and the symbols look quite smudgy.
The pony was listed as new, without any damadge with no further description. Even if the tail and symbols have always been like this, the black spots are in my opinion deteriorations that should have been mentioned. It didn't occur to me when I saw the listing that the picture was rather small and not very detailed. The seller could have done better if she had just wanted to. I must say that I feel decieved.
What do you think of this and how would you proceed?
First thing for me is, I will definately sleep a night over it before I do anything. But I would have some feedback from you already, please.
Thank you!
[moving to TS for you love pkw xxx]
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Hi Tiara546, in the picture you've provided I can see the tail is half shorter on one end than the other, but that being said if I saw it on eBay MIB with no mention of a tail cut I doubt I would have noticed it! When something is MIB you don't really look for flaws, you just expect it to be mint unless otherwise mentioned. As far as I know vene ponies aren't prone to in box discoloration (of black spots) and especially if you can see those black dots on her ears in the box I personally wouldn't be happy if they weren't listed in the description :huh:
I only have one Vene pony I traded for and so I'm not sure of her general MIB box value. I would try to find this out and if her value as a non-perfect pony isn't comparable to what you paid I would contact the seller and ask for a refund- especially if she listed her as refundable/ returns excepted. You poor thing, it's always horrible when these things happen even when they're unintentional :cry:
Good luck with sorting everything out :)
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Oh no that's terrible that she has these issues.
First, I believe the tail isn't cut, sometimes the end inside the pony isn't lined up perfectly and it can make the tail appear shorter on one side. I would open her up and see if it's lopsided inside her. If that makes sense.
Secondly, it's a huge shame she has these black dots on her, I'm assuming smoose or are they bigger? I find Venes are easy to remove from box and then put back in so I'm not surprised she isn't a true MIB.
If it is smooze, people have had luck getting it off with boiling and scraping with finger nail.
As for the seller, she/he could very easily have mentioned it as you said it's visible on her ears without even taking her out so I feel it's intentional not to mention it.
If I was in that position and I really liked the pony anyways I would lean towards partial refund since it's not as described.
Or if you're totally disheartened you could ask seller about a return.
Good luck on what you decide and please keep us up to date :hug:
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Thank you both! I have already checked the completed Ebay listings for prices but there aren't that much.
Is anyone here who could give me a PC on her?
I'm adding photos so that you can see her flaws:
http://www.tiara546.de/uploads/ponys/vblossom1.JPG (http://www.tiara546.de/uploads/ponys/vblossom1.JPG)
http://www.tiara546.de/uploads/ponys/vblossom2.JPG (http://www.tiara546.de/uploads/ponys/vblossom2.JPG)
http://www.tiara546.de/uploads/ponys/vblossom3.JPG (http://www.tiara546.de/uploads/ponys/vblossom3.JPG)
http://www.tiara546.de/uploads/ponys/vblossom4.JPG (http://www.tiara546.de/uploads/ponys/vblossom4.JPG)
http://www.tiara546.de/uploads/ponys/vblossom5.JPG (http://www.tiara546.de/uploads/ponys/vblossom5.JPG)
http://www.tiara546.de/uploads/ponys/vblossom6.JPG (http://www.tiara546.de/uploads/ponys/vblossom6.JPG)
I guess I would rather keep her but will contact the seller as soon as I have made up my mind where to range her price-wise. :|
For her tail, I had the thought to open her up too, but her head is glued in places and I don't want to open her up unless I'm sure I would keep her.
The seller sold her to me as a private person without option to take her back, but even then, that only applies if the item really is in the condition it was described in. I'll see...
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I do not like anything.
people selling MIB should make selling their ponies in good condition.
I once sold one, I made sure the pony were in good condition, but do not remove any anchoring of the box.
This pony is poorly maintained and as much as is in the original box, the seller has to take a look and make sure that the pony is in good condition. :mad:
I'm sorry that this happened
I use google translator and translation might not be good
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Thank you.
I contacted the seller today via Ebay, the payment was luckily made through Paypal so i think something will result of it.
Will keep you updated.
If anyone has a PC for her in the meantime, I'd still need it... :)
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I'm so sorry that you are dissapointed with you pony :(
I find it odd her head is glued in place, I'm sure all Venezuelan have loose heads? I could be wrong :blush:
The tail perhaps I can explain :) they don't have a clamp or washer, instead the hair is tied in a knot :) My Starshines have slightly uneven tails, but not to the extent of your Blossom.
It is so difficult with MIB or MOC ponies, especially if they are nirvana. You would hope that still being boxed they would be perfect, but this isn't always the case. I once saw a MOC Argie pony with a dead fly inside her bubble with her! Yuck!
I can only suggest that you talk to your seller :hug:
Another yellow Blossom MIB sold not long ago for 200 Euros :)
Love pkw xxx
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I have seen those black dot's before. My Italian magenta Blossom has some larger ones too. They are actually factory flaws from when the pony was made in the mold, made of burnt plastic or other dirt in the plastic.
I'm sorry that your Blossom had it! :(
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May I ask...do you have a link to the original auction?
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I have seen those black dot's before. My Italian magenta Blossom has some larger ones too. They are actually factory flaws from when the pony was made in the mold, made of burnt plastic or other dirt in the plastic.
I'm sorry that your Blossom had it! :(
I have seen a CP Italy Sparkler with dark bits in her plastic! They were actually in her plastic and must have got there when she was made.
It could be dirt from the factory on Blossom or dirt that got in her box over time. Even rubbing in the box can cause dirt marks on a pony :( but it could well be deterioration due to age :huh:
It is so tricky since the boxes aren't sealed shut and tape wasn't used to hold the boxes closed so dirt could get in very easily.
Loose her value is around $80 or so.
I hope you can resolve things :hug:
Love pkw xxx
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Thank you all for your answers.
Yes, of course, Hathorcat. This is the link to the original auction:
http://www.ebay.de/itm/261998841717?euid=e531b4f4713548f19d82621f509fb32d&cp=1 (http://www.ebay.de/itm/261998841717?euid=e531b4f4713548f19d82621f509fb32d&cp=1)
So much has happended since I last wrote here. I opened a dispute on Ebay including the photos I posted here and asked the seller for a proposition to resolve the situation. Three hours later, I had four messages via the dispute form, one more via ebay messages and one message from the seller's boyfriend via a German MLP forum I'm on.
I was accused of fraud right away, threatened with a lawyer and charges that would be filed against me and shortly after, she even claimed she was sure that my pictures showed another pony than the one she had sent to me. Also, she told me of her various friends inside the pony community and that she and her boyfriend had several Ebay accounts (one of that promptly bought one of my ponies so that she can leave retaliatory feedback, just in case). Phew!
However, I am not someone to be intimidated easily. I got a partial refund via buyer protection since and will, of course, be sure to leave honest FB even if that means a retaliatory one for me.
The latest incident in that matter is that I bought a pony lot from another german Ebay member yesterday and it got cancelled by the seller, saying the seller of that Venezuela Blossom contacted her to "warn" her about me. That I was someone who fraudulently claimed that ponies were in bad condition if there were actually not. I informed Ebay again and will see when it'll finally cease. There's some really strange people out there, I wonder wether she's on this forum, too.
Post Merge: August 19, 2015, 01:05:06 PM
Thank you, Pinkkittywinks. I got a refund of 50 euros through Ebay. Seems like it didn't even cover the loss, then... such a shame. :(
Edit: I didn't read right... so loose she is $80 (that's already good to know ^.^ ), but MIB with those flaws? Out of interest only, as the Ebay case is now closed already. :)
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Thank you all for your answers.
Yes, of course, Hathorcat. This is the link to the original auction:
http://www.ebay.de/itm/261998841717?euid=e531b4f4713548f19d82621f509fb32d&cp=1 (http://www.ebay.de/itm/261998841717?euid=e531b4f4713548f19d82621f509fb32d&cp=1)
So much has happended since I last wrote here. I opened a dispute on Ebay including the photos I posted here and asked the seller for a proposition to resolve the situation. Three hours later, I had four messages via the dispute form, one more via ebay messages and one message from the seller's boyfriend via a German MLP forum I'm on.
I was accused of fraud right away, threatened with a lawyer and charges that would be filed against me and shortly after, she even claimed she was sure that my pictures showed another pony than the one she had sent to me. Also, she told me of her various friends inside the pony community and that she and her boyfriend had several Ebay accounts (one of that promptly bought one of my ponies so that she can leave retaliatory feedback, just in case). Phew!
However, I am not someone to be intimidated easily. I got a partial refund via buyer protection since and will, of course, be sure to leave honest FB even if that means a retaliatory one for me.
The latest incident in that matter is that I bought a pony lot from another german Ebay member yesterday and it got cancelled by the seller, saying the seller of that Venezuela Blossom contacted her to "warn" her about me. That I was someone who fraudulently claimed that ponies were in bad condition if there were actually not. I informed Ebay again and will see when it'll finally cease. There's some really strange people out there, I wonder wether she's on this forum, too.
Post Merge: August 19, 2015, 01:05:06 PM
Thank you, Pinkkittywinks. I got a refund of 50 euros through Ebay. Seems like it didn't even cover the loss, then... such a shame. :(
Wow, this just screams Fishy to me. I would not trust this seller at all :( Are they one this forum? If so would you mind sending their username via PM.
I'm so sorry you're having to go through with this. The fact that they're accusing you and getting so defensive definitely proves that they're in the wrong here.
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I found it very fishy to be attacked right away, too.
Unfortunately, I don't know if she's on here as well. But her auction photo suggests she has a big collection and she's actually selling two more MIB Venezuelas at the moment.
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Wasn't the seller banned from here/ banned from selling here? I think I remember her.
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I'm popping this over to trading support.
I am upset at how you have been treated by the seller Tiara :( that is terrible they have threatened you so.
Love pkw xxx
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It's wrong of the seller to be so rude and threatening.
But at the same time, the spots look like factory flaws to me. I had a MOC Beach Ball who had black flecks like that.
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Thanks, LadyMoondancer, I really hope you are right about that.
However the seller could have mentioned them in her item description.
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Wasn't the seller banned from here/ banned from selling here? I think I remember her.
Yeah, as far as I know, that is Sternenstaub.
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Oh wow. It doesn't matter-item not as described. The marks aren't made clear in the photo. The seller could at least have talked to you first. So sorry for all that rudeness!
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Wasn't the seller banned from here/ banned from selling here? I think I remember her.
Yeah, as far as I know, that is Sternenstaub.
Yes, you are right! I though I recognised the pictures and the collection in the background. She was banned from doing transactions here.
Love pkw xxx
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I am sorry to hear she is still up to this behavior :(
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I'm not surprised I had friends tell me about so many bad transactions with her, and if I remember correctly isn't the German pony forum her forum?
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If possible I too would like her ebay handle. I had an issue with her previously and would like to avoid another.
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So sorry about what happened Tiara! :cry: I would have been disappointed as well. Yes the venny ponies can have those flaws right from the box , the boxes aren't sealed, and the pony can easily pick up dirt etc .. (although as has also been pointed out we don't know if the necks of those ponies were originally sealed or not. We think they were not sealed but cant say for sure .I bought a venny Starshine directly from Venezuela MIB and she hadn't been out of her box before - her neck was not sealed although there may have been glue there that had deteriorated and stopped holding) whether your pony has been out of her box or not it is difficult to say for sure.
What is *not* acceptable is your sellers behaviour. Given that she is a long time member of the pony community , an experienced seller, an MIB collector , and yes the German forum is hers - you would think that she would check the pony and list all flaws - especially as you can see those in the pic if you look carefully , and besides she would definitely have been able to see at least some of those flaws looking at the pony more closely (as seen from your pics) - she could even have opened the box and checked the condition since the boxes aren't sealed.
Anyone can make a mistake and miss something but regardless of whether she made a mistake or not, the way she talked to you after you messaged her is very bad! :(
There have been other trading issues with Sternenstaub here and elsewhere ( despite her mostly good feedback )though as other members have pointed out to the point where she was banned from selling here. (other IDs include : babysugarberry (german forum), zaradess (TP) and spielzeugland2014 (ebay DE) - check the bad trader list for more info.
I'm glad that you have got your partial refund now and that its all sorted out but do leave her some honest feedback (if you haven't already done so) so that others can see that they may have the same problem as you potentially . She cannot leave bad feedback in return for you as sellers can only leave positive feedback for buyers on ebay now (the transaction took place on ebay not here so she cant leave feedback here) . She can leave comments underneath your feedback on ebay but that's all ;) :hug:
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I was shocked when I took a hiatus from the community and then came back and Sternenstaub was banned. I hate when a good person goes bad. She gave me my first swapbox and it was awesome. It's a shame she had to go the bad way of things. :(
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Thank you for all your support.
Fortunately, there's more than one German MLP forum. I am in the forum of Sonnnnne and the atmosphere and contact of the members to each other is very nice there. As I had heard there is another forum, I registered in the seller's forum too, but some members there (including her boyfriend) were rude to each other so I backed away instantly and didn't return. Didn't ever post there at all.
Anyway, to keep you updated:
I did leave her some honest negative FB but she was able to have it deleted by Ebay. I called them and asked how that could be because it didn't contain any rudeness at all, just wrote that an item was not as described and that I was threatened and stalked via Ebay afterwards. It's the truth and the Ebay staff member I talked to was sorry for what her collegue had done but she told me, feedback can't be restored, if once deleted. In the meantime, I got the emails she sent to the seller I bought from. All I want to say is, with what I have in hand, I could file charges against her because of defamation. I didn't do it yet because I don't want to waste even more time with them but will do, if they don't stop bothering me soon.
Because everything is not over yet, she and her boyfriend still keep bothering me via Ebay, they have now bought a second item from me already... the first time they bought a pony, paid after 3 days so I had the money on day four after the purchase; this way I couldn't file an unpaid item case and cancel the transaction. Then they opened a claim via Ebay after just 5 more days, knowing I had stated a handling time of 3 days before shipment as I only ship twice a week. Of course, they still claim they didn't recieve the item. First, they even tried to get me to accept Paypal payment and have the pony shipped without insurance. I feel really sorry for that pony that was implicated in their activities against me. I love my ponies and when I send one out I want it to be loved and not to be used to harm someone. This very profoundly feels just not right to me. :(
The second time, they bought from me through another account and didn't pay, but marked the item paid the very same day they bought it. As I still didn't have any payment after a few days, I sent a remider and a PN asking when the item was actually paid but never recieved any answer. Just today they now opened another claim via Ebay saying they didn't recieve the item and left negative FB for me which will be deleted once the non paying bidder case I filed will exceed the number of days needed to close it.
The accounts involved so far are:
spielzeugland2014
schneezauber75
regenbogenblitz77
Does anyone know which other accounts she and her boyfriend are using? When she was threatening me, she talked about four of them. I would like to block the fourth account before they do the next purchase from me. Thank you <3
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Hi!
When I read your story I know right away who are you talking about :(
I got cheated too. I'm still missing some of my stuff.. And once when I bought a MIB Pony Bride and the box had a hole in the clear plastic and the poor Brides nose is black :/
But I know she has an ebay-account by name handgottes75.
Too bad you are being bullied by them :(
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Thanks a lot. I'll ban this one right away, too. I have looked at that account's feedback, looks just like her.
I'm very sorry you got cheated as well. :(
At the same time, with all the feedback here I feel relieved after everything has been turned around against me like she is the good person in all of this.
Thanks so much for your support, all of you.
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oh my goodness it gets worse and worse :crazy: :blink: :whoa: :faint:
Ebay had better do something about her buying from you just to give bad feedback /cause issues , and the fact that she is continuing to send you nasty messages. And why did they delete your bad feedback??!! :facepalm:
TBH I've blocked all those accounts now as well. I wouldn't want anyone to go through this. I don't know why she suddenly got so nasty :(
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I don't know why she suddenly got so nasty :(
Probably because she knows that most MLP collectors attached to a community of some kind know of her troubles, and now she only has a "limited window of opportunity" to sell to new collectors who haven't hopped onto a forum yet! It is also a little harder to "hide" when you live in a smaller country that doesn't have as many collectors either! Some of the other troublemaking sellers that are well-known are from the USA and therefore their IP's and such could potentially change as they move states/towns/amongst 330 million people. ;) Very sad... I am troubled everytime I think about my experience with her...
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Wow, no wonder she was banned if this is the kind of thing she does. That is incredibly childish, petty behavior. I hope eBay not only removes any negative feedback you get, but bans her accounts for "revenge bidding." Definitely adding all those accounts to my blocked bidder list.
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Latest update: the negative FB I recieved from the seller#s boyfriend's account has been deleted by Ebay and I didn't hear again anything from that couple since. Hope it stays this way. ^^;
Thanks again to you all. :3
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Sorry about this problem. I had something similar happen to me a while ago with a couple on eBay. I know eBay do not allow retaliatory feedback but I'd like to know what thier policy is on multiple accounts, especially if they are being used to conduct dishonest and abusive behaviour. I hope you never hear from them again...
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Latest update: the negative FB I recieved from the seller#s boyfriend's account has been deleted by Ebay and I didn't hear again anything from that couple since. Hope it stays this way. ^^;
Thanks again to you all. :3
I'm glad that they've left you alone finally and also that ebay has done something about the neg :hug: :bigups: