you know, I bet Hasbro orders theirs from their suppliers just like stores do. I am not totally sure, if the delay is their fault?The preorder was through TRU, not Hasbro. Toys r us has already released these to be sold in stores yet all preorders are back ordered. :/
I ordered mine on the 12th also and haven't received the email. I did call them and they informed me they are on back order and no idea when they will be getting shipped.
Im on the phone with Toys R Us, or rather, just oot off the phone with them and I have some info that may help people.I'm confused: does this assume the store might have some Favorites Collection sets on hand but not purchasable without a preorder printout? I don't see why that would happen. If they have them, they would sell them and you wouldn't need the preorder printout.
I was just told that the favorites collectors set, which I preordered, is unavailable. They do not have any for sale on their website, and they don't have any in stock to ship. But she told me I can print out my confirmation email of the preorder and take it into the store and show it to them and they will give me my item.
So Im about to try that, IF my store even has any in stock anymore. I am so peeved. I didn't even order this for myself. Im just helping out another arena member.
I'll let you know how it goes if it works.
The sets are On the shelf for sale. I only know what the woman at the 800 help number called me. It rather made me upset. I do not like to be told that my item is not available. They offered me a refund because they did not have it available.If the sets are on the shelf for sale, can't you just cancel the preorder and buy it off the shelf (thus saving the shipping cost)?
Post Merge: August 14, 2012, 10:35:48 AM
Currently I am waiting while a supervisor talks to someone on the phone.
I didn't figure it would be as easy as the lady said.
she told me I can print out my confirmation email of the preorder and take it into the store and show it to them and they will give me my item.
And Bronley was so kind to Preorder zecora when the site didn't work...now I'm worried that too will be avoided by TRU. T_TNote I found enough Zecoras to replace the preorders I made for people. Respond to my email about how you want it handled please. (:
I still haven't received an update on Zecora since the email I got informing me that she was on backorder but I did just receive notification that my Collector Series Favorites collection would be shipping asap so that is a step in the right direction at least.
yay i thinkt hat were finally goign to get her!!Yeah!! And really it has only been five days since the original time stated that she would be shipped. So I no longer hate TRU :P