The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Bibinettepony on April 14, 2012, 05:15:37 AM
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Hi everybody,
One month ago, I have ordered and paid a Mummy Sunbright to Orca which was in her sales list. I just received a mail from her saying that she has well reiceved the payment and she will shipped the pony the day after. Or until today and even if I have written her several mails, I have no answers and of course I still haven't received the pony. :huh:
Does anyone has some news of her/ does anyone have communication with her? Am I the only one in this case or does anyone also ordered a pony from her and has until today received nothing without explanation?
Many thanks for your help!! Kind regards
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I am sorry you are having issues Bibinette :hug: I don't know her but maybe someone else can shed some light on her for you.
It also looks like her last sign on date was March 14, 2012, 02:14:34 AM, a month ago. :(
I would just make sure you keep an eye on your 45 day window with Paypal to open a claim if you do not hear back from her or your pony does not show up.
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Mmmm.... how interesting.
Not long ago, I started a thread 'At what point should I worry?'. That thread was/is concerning ponies I have also bought off Orca.
I still have not received mine, either :huh:
I was able to get in touch with her, through her paypal email address at about the just over 3 week mark, and she responded with a positive vibe, advising to wait a little bit longer; that she had often had to wait around 4 weeks for parcels. Mine were posted on the 13th of March. Given Easter, I could expect that things might take a bit longer, but I've never had a parcel take this long before. I've had two parcels arrive from Germany in the last three days, and they were sent no more than two weeks ago, and as I said just before, we've had Easter slowing down mail, so had it not been for the holiday, they probably would have got here even sooner!
I'll be very interested to see if and when you get your parcel, Bibinettepony. I'm still holding out hope for ridiculously slow mail, but confess to growing anxiousness over this. :cry:
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Oh no Marlin!
I can understand your concern at this point. I know mail has been slow and hopefully that is all it is still.
Have you tried to contact her again? If not I would give it a couple days and try her again.
But please remember that 45 day Paypal window also as it is fast approaching for you.
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:( It is a bit worrying when more than one person is having this kind of issue with the same seller :yikes: .
It could be possible that the parcels are just delayed - especially with the holidays , and being international... but the lack of communication concerns me , as well as the fact that both of you are still waiting for your parcels from her :huh: . I would try contacting her by her email addy again as Ponylady suggested, as well as keeping that 45 day deadline in mind
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Hi Everyone,
many thanks for all your answers, yes I am a bit worrying now and many thanks for the information concerning the 45 days on Paypal, i did not know that. Well I will try to contact her again but I also keep in mind what I can do on Paypal. I just hope the parcel only takes a lot of time . In every case I will keep you informed.
Again thanks a lot ;)
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I'm waiting on ponies from Orca too. I thought they were just delayed so haven't contacted her, but I've been so busy with other stuff I didn't realise I have been waiting for them for nearly six weeks. Yikes :/ I paid on March 2nd and they were sent on the 4th March. I only have one day to open a claim, I've never done it before... should I just in case?
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Oh wow... ok... now I am perturbed big time! Dollhands, I'm in NZ too.
Could there be customs issues I/we are unaware of? My lot was around NZ$70 worth, but that was including costly canadian postage... I'd have to go back and check how much I paid for the ponies themselves.
I think I'll send her another email, discussing opening a claim which I can close again in the event the ponies turn up. If you have only that one day window, maybe it could be wise to do the same thing?
Hugs and hopes to all of us!!!
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I thought I recognised your username :)
Yeah maybe :( I forgot that Orca is from Canada. My experience with Canada post is it takes forever to arrive :S One swap I was in the package arrived three months after it was sent, that also happened to me when I bought some Barbies. I actually happen to be waiting for another package from Canada which is six weeks since sent too. Maybe it's just slow postage?
My total is $42 but that includes postage. That is a good idea, I'm still not sure though. I get worried she will get annoyed. :(
Hugs to everyone too!
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I know you might be worried she will get annoyed dollhands but it is for your protection in the event it does not show up. It is nothing against her. The claim can always be canceled once the pony arrives. ;)
I would send her an email and explain that you are worried at this point and that you are filing a claim to cover yourself. And that assure her that once the pony or ponies arrive that you will gladly close the claim.
Hopefully it is just an issue with slow postage :)
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Okay, have put in the claim. Thanks Ponylady :) I hope they arrive.
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Good luck everyone :-/ It doesn't sound too good though.
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So now we have 3 people waiting for packages from Orca, with no communication :( I'm glad you opened the claim Dollhands :hug: I know it isnt an easy thing to do when its another member involved, but its still the right thing t do at this point. She shouldnt be annoyed if you sent her a message explaining the situation when you opened the claim- that you've waited the 45 days first , but still no pony. You'll re-send her the money when the parcel arrives :awake:
I hope that its just the post being slow, but like I said before - it gets worrying when more than one person is waiting ...
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I'm glad you opened the claim, too, Dollhands. Let us know how it goes, and if you get in touch with Orca, or she with you as a result of the claim :hug:
I haven't yet emailed her as I said I would - I'm frightened of annoying her as well :( I'll wait a bit longer, I have about another week before the 45 day mark, so will just hang in there for the moment and do a claim as a last resort if the ponies don't turn up. As ponylady said, it's for our own cover, and nothing personal.
Generally a very sucky situation altogether. :huh:
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Hope there is some resolution!
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To be fair to Orca, I hadn't actually got in contact with until now. But I had been meaning to contact her cause it still hadn't arrived, I just didn't realise it'd been so long. :(
Thanks guys, I am glad too I just feel a bit bad. I had missed my window for the other package, but I really hope they both arrive cause I will be sad if they don't. :(
You should email her Marlin. :) Hopefully she'll understand.
Hope you hear from her too, Marlin and bibinettepony. :hug:
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Hi everybody,
Thanks Dollhands ;)
I have one week too before I open a claim, I hope my package will arrive within this time, but unhappily I have still no answers :(
Hugs
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I got an email from Orca, she said she did send the ponies and packages crossing the pacific take a long time from Canada. I have experience with that :( I do believe her. She was apologetic and wants me to be happy.
Also she said she had trouble logging onto the arena. Have you guys heard from her yet?
What should I do about the paypal thing? It's just a dispute atm. I'm not sure what I should do. :S
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I am glad to hear she has gotten back to you dollhands.
I would leave the dispute as it is for now, until the pony arrives. It can then be canceled. It's only for your protection, because if you close it and for some strange reason the pony is a no show you will not be able to reopen the case.
I would just explain that to Orca and I am sure she will understand as it is nothing against her. It's only for your protection.
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Glad to hear that you heard from her!
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Great, I am also glad that you have some news of Orca because I just wanted to open a claim on Paypal (of course just to protect me and close it as soon as I have the pony) but unhappily :cry: I have choosen something false in my paypal transaction , I have made an error in the payment categorie and paypal says me today that I can not open a claim! So I really hope to receive my pony. :cry: :cry:
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I really hope that all of you will receive your ponies. I know hpw stressfull it can be not knowing were your pony is and if it is even sent. I will sent some posetive vibes to al of you!
Big hugs and hang in there :hug: :lovey:
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Thanks for the help, pony lady.
Great, I am also glad that you have some news of Orca because I just wanted to open a claim on Paypal (of course just to protect me and close it as soon as I have the pony) but unhappily :cry: I have choosen something false in my paypal transaction , I have made an error in the payment categorie and paypal says me today that I can not open a claim! So I really hope to receive my pony. :cry: :cry:
Did you send it as a gift? That sucks :( I am sure Orca is honest and we will receive the ponies but it does make ya worry :( hope we all get them soon.
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Thanks Moondancer
Dollhands: yes, I am soooo stupid!!! I am like we can say "brand new " with paypal , I use it with Ebay but when I buy outside Ebay i didn't not know exactly what to do (ok now I know :huh: )
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Thanks Moondancer
Dollhands: yes, I am soooo stupid!!! I am like we can say "brand new " with paypal , I use it with Ebay but when I buy outside Ebay i didn't not know exactly what to do (ok now I know :huh: )
Thanks moondancer from me too :)
Aww don't worry, we all make mistakes ^^ next time you will know :)
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Hopefully you will all start to recieve your ponies soon :hug: At least its a bit of positive news that she replied to you dollhands :cheer:
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Dollhands - I'm glad she got in touch with you, and Bibinettepony, I'm sorry it didn't go through as planned. As Dollhands said, I think Orca is honest, and this is just a hideous postal issue, but I do sincerely hope that your ponies turn up :hug:
I have just opened a dispute now myself, just for cover. Poor Orca - this must be getting stressful on her too, but if all goes well we will hopefully be closing these claims before we know it. Let's just hope it works out that way.
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:cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer: :cheer:
PONY RECEIVED !!!!!!!!
Orca if you can read this message, I have just received the pony Mummy Sunbright!! Thanks !!
Dear Friends, I hope you will all receive soon your ponies.Hugs Bibinette
(I hate postal services :pullhair: )
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Jeeeeeej :cheer: :frolic: :lovey: :joy: :ohyeah: :dance: :tackleglomp:
So happy the first package arrived. That looks hopefull for every other one who is waiting for a package ^.^
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That's great news! Hopefully everyone else's will be arriving soon!
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Glad to hear it arrived!
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Awesome! :D I hope everyone elses arrives soon too ^^
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:happy: :frolic: :cheer: Yay!!! thats fantastic news!! :cheer: :frolic: :happy:
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Awesome news!!! You must be so happy and relieved!
My eyes won't be leaving the mailbox now!! ;)
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Marlin: yes I feel very happy as I had no possibility to open a claim. And I really hope all my pony friends received soon their ponies!!! :grouphug:
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hmmmmmph :sad: Still no ponies here :cry:
Dollhands, my fellow kiwi... have you had any joy? I've learned my ponies are coming by surface mail (aka boat :crazy: ) and I wonder if the Ports of Auckland disputes could be a part of the hold-up?
What do you guys think? Who's had stuff by boat before, and how long did it take for your parcels to arrive??
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I still haven't received anything, Marlin. :( And I haven't heard back from Orca since last time she emailed me. I think mine are coming by boat too.
In my experience all packages from Canada took 3 months to arrive. :crazy:
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>expletive< You're kidding!? Three months!? :shocked:
Oh good grief... Well, I guess I'll be happy to get them at all, though I will confess to the joy of the purchase having diminished somewhat...
Thanks, Dollhands. Hope you hear back from Orca soon :hug: Keep me in the loop; I'll do likewise and let you know as soon as I have any joy, if any... :huh:
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:shocked: 3 months!! oh!! hope you receive your ponies before my friends!!
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I finally received my ponies today, yay!!! :) Since Marlin also lives in NZ there is still hope she will receive hers. *crosses fingers*
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Thanks for the update dollhands :) I am happy to hear it finally arrived.
So is Marlin the only one waiting now?
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No problem, and thanks :)
Yes, as far as I know. :(
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;) That's fantastic news!!!YEAH!!
Hope Marlin will soon receive her ponies
Hugs my Ponyfriends ;)
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Thanks Bibinettepony! :) :hug:
I hope so too! :)
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Well.... my ponies never showed. :cry:
Orca has been in touch, and I'm grateful that something has been worked out. Maybe the ponies will still show, but whilst I have been hopeful for so long, and still have a little hope that they might materialise out of no where, I do think now the chances are sadly slim.
These things happen, I guess. I'm glad at least that Dollhands and Bibinettepony got theirs :)
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*crosses fingers* I do hope they show for you. :(
I am glad to hear though that the two of you are still working together to sort it out.
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:huh: Marlin, I really hope they will soon arrive!! i keep fingers crossed.
Hugs Bibinette
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Aww, thanks guys :hug: Still a no show I'm afraid... It's the first time I've never had a parcel arrive :cry: I'm not holding my breath over it anymore to be honest, it's been so long :( Orca has been kind enough to work something out with me, which has been very good of her. I have heard stories of people having stuff turn up months after they were sent, so who knows, hopefully they will still show? I'll be sure to update if they do :)