The MLP Arena
TCB => Trader & Shipping Support => Topic started by: alkevin on June 26, 2018, 02:42:16 PM
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First, I did order a JW Mosasaurus figure from a french store, today I´ve received the tracking number and it comes from China!!Now I have to pay for customs and wait an eternity for my package to arrive. Why I know this? I have a package that is "stuck" in customs for 3 weeks!!! I´ve alredy complained to the PO and customs. Today I´ve sent an email and their answer was : wait a few days. I want to really reply: "Aren´t 3 weeks enough waiting time?!" Anyone has sugestions?
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Well, I tried to contact the french store but no response. They only have email as contact form. Any suggestion?
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Suggestion: wait :biggrin:
Seriously- there is nothing the store can do about customs. It's just one of those unfortunate things.
Sometimes I get my stuff from China in 10 days, sometimes 2 months.
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I´ve received the package and they scammed me. I´m willing to give the website to put it on the black list. Seriously, don´t buy from them.
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Oh no!
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Do not buy from them www.mva-sarl.fr
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I'm very sorry for you. Curious, what was in the package?
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Tell us about what happened. Sadly customs and taxes are just what they are... my family has had to drive out to the airport to pick up parcels 2x this week because the tariffs increased :(
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Tell us about what happened. Sadly customs and taxes are just what they are... my family has had to drive out to the airport to pick up parcels 2x this week because the tariffs increased :(
I may be wrong (and clearly there are other issues), but I understood the OP to have bought the item thinking it was from France and ultimately it was sent from China. For someone in Europe like the OP that's a big significant difference. Portugal and France are both EU countries, there are no tariffs or custom barriers between them so there would be no customs delay or charge to send from one to the other.
To receive from China, however, would incur potentially an import duty and certainly would involve a delay in customs to check things out. In my experience a 3 week stretch in customs means a charge. If the UK customs are not going to charge an item, it comes right through. You can see it on the tracking that it literally spends a few minutes in the department and then is moved on. If it sits there for a day or two, you know they're doing the maths :/
In any case, I think the first issue is that the site is French but the item came from China. And if the site doesn't explain that before the purchase, then that's a problem. If it's in the smallprint, then I guess it's just an oversight.
But that is separate from whatever the other issues are.
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I agree with Taffeta, I also believe the main problem of alkevin is not the waiting, but that the items were thought to be located in France, from where no customs would have been expected as an addition, whereas it is an option for a package that is coming from China. I can understand the disappointment completely, and I'm sad to see it's not even the first time such an issue is brought up here, stores and also auctions on our local auction sites are getting increasingly common, where the items are not even in stock, the pictures used are from Aliexpress, and the seller/store only orders the stuff once they get an order from a local customer... and yeah, the long waiting time is usually mentioned, but I can't remember ever seeing a mention of possible customs fees. So far I have never got hit with customs for a package that came from China, but that's just luck and you can't just ignore it completely. Cases like the one alkevin told make me wonder and want to ask specifically before I buy...
I hope you can do something about the scamming alkevin! What was the exact issue, did they send something else? Or a counterfeit?
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Tell us about what happened. Sadly customs and taxes are just what they are... my family has had to drive out to the airport to pick up parcels 2x this week because the tariffs increased :(
I may be wrong (and clearly there are other issues), but I understood the OP to have bought the item thinking it was from France and ultimately it was sent from China. For someone in Europe like the OP that's a big significant difference. Portugal and France are both EU countries, there are no tariffs or custom barriers between them so there would be no customs delay or charge to send from one to the other.
Oooooooh yeah I understand. In Canada, we have to pay customs/taxes/fees/brokerage to everyone! The Americans, the Europeans, the British, the Chinese...
So I can understand why it's a big deal to expect NO customs fees and then have to pay them, if EU to EU packages are supposedly exempt.
I would open a case with "not as described" if only to get attention to the fact that they are doing this. Leave very honest feedback as well! Other people looking at this shop SHOULD know they will incur customs fees that are not disclosed. I mean, opening a case for small punitive reasons is rude, but if they are advertising that they are in France as a French shop, then NOTHING should be coming from China to your house! :(
Does Ebay care about this yet? I know Amazon had a seller refund us a customs fee last week because in Amazon's system, the seller is supposed to make sure they charge you the right amount so there's no extra fees or surprises at the end. But DH paid, and somewhere in the midst of shipping, the tariffs changed. *sigh* We had to pay it, we let Amazon know, the seller sent us a small refund. perhaps you could argue this point with Ebay?
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One of the many reasons that Brexit makes me angry - losing that privileged relationship of not paying custom tariffs within Europe. It's very nice and useful. I will miss it :( Right now we pay custom duties only from countries not in the EU, although I think we also don't pay fees from Switzerland or Norway which are not in the EU but have trade agreements that basically mean they're in the same custom union. Our govt are still arguing out whether or not we should be in a custom union, but it really isn't going well for the voice of global trading sanity. Let's just leave it at that.
Anyhow...
I have noticed (on a slightly different note) that Amazon will refund extra amounts spent on custom charges if it overestimates. That's not the same as if the shipping country is the wrong place of course, but I've noticed that, if I buy books from Japan and it charges me a speculative rate, I often later get refund notices from Amazon.jp because the actual amount paid was less.
It's so completely different from Ebay, where GSP blatantly overcharges and never refunds.
The idea of a company importing stuff from China but actually sending it direct from supplier to the buyer means they are also avoiding paying the custom fees themselves, they're passing it right to the buyer from the start. So they can advertise a lower price on the site, and then the buyer buys the item, and it gets shipped...and then the buyer gets a custom fee, and the seller doesn't. It's probably not illegal to do that, but it is sneaky and they should be open about where the item is shipping from.
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Not only the what was mentioned above, but also a diferent item. It should been this visitors can't see pics , please register or login
(https://flic.kr/p/KKksa2)FNG24_01 (https://flic.kr/p/KKksa2) by alkevin2006 (https://www.flickr.com/photos/55735137@N08/), no Flickr But got visitors can't see pics , please register or login
(https://flic.kr/p/KKknQv)IMG_20180724_003949 (https://flic.kr/p/KKknQv) by alkevin2006 (https://www.flickr.com/photos/55735137@N08/), no Flickr They don´t respond to my emails.
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Not only the what was mentioned above, but also a diferent item. It should been this visitors can't see pics , please register or login
(https://flic.kr/p/KKksa2)FNG24_01 (https://flic.kr/p/KKksa2) by alkevin2006 (https://www.flickr.com/photos/55735137@N08/), no Flickr But got visitors can't see pics , please register or login
(https://flic.kr/p/KKknQv)IMG_20180724_003949 (https://flic.kr/p/KKknQv) by alkevin2006 (https://www.flickr.com/photos/55735137@N08/), no Flickr They don´t respond to my emails.
That is less of a Mosasaurus and more of the Magical Liopleurodon from Charlie the Unicorn.
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Did you pay with PayPal :/
If so you could open a case. You should of gotten what you ordered
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I paid with the visa card
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You should have buyer protection with Visa.
I doubt you can get anything due to the drop shipping..
But you should get something for not receiving the item you purchased
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wow look at that bait and switch. That's not okay.
Sorry you got the wrong dinosaur.
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Oh yeah if you got totally the wrong thing, take this up with VISA immediately.
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I was searching and found 2 other french sites maybe belonging to the same person.
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I did search about the domain: the ip is from Russia but the adress is from France. Can I post the whoisdomain search link?