Author Topic: Help Nintendo Switch Joy Con not recognized Updated 2/3 (Read 1353 times)

Ponyfan · « **on:** January 17, 2020, 08:44:42 AM »

Hi,
I’ve had my switch for just over a month got it out to play today. My console will no longer recognize the left joy con even though I charged the switch and the controllers last night. I’ve tried the trouble shooting steps on Nintendo.com and nothing works. What should I do now?

Ponyfan

tailrustedtealeaf · « **Reply #1 on:** January 17, 2020, 09:58:39 AM »

Are you playing it in handheld or docked mode?

Ponyfan · « **Reply #2 on:** January 17, 2020, 10:03:01 AM »

Handheld but I also tried docked mode and the left joy con will not work or respond.

Ponyfan

Ponyfan · « **Reply #3 on:** January 18, 2020, 10:22:33 AM »

I have to send it back to Nintnedo along with my Switch system to be repaired. I must have got a bad Joy Con right out of the box. I'm very careful with my gaming systems and don't see how it could have stopped working in less than a month unless the Joy Con was faulty to begin with.

Ponyfan

tailrustedtealeaf · « **Reply #4 on:** January 18, 2020, 11:10:15 AM »

We had to send in the Switch once when an update made it "orange screen". I hope the issue is fixed quickly, that's upsetting that it would come already broken.

Ponyfan · « **Reply #5 on:** January 18, 2020, 11:47:50 AM »

I'm a little nervous about sending my Switch in to be repaired because the Nintendo agent I was talking with gave me a bunch of worst case scenarios that might happen if it can't be fixed. I've had many Nintendo systems over the years and never had to send one in for repair.

Ponyfan

Ponyfan · « **Reply #6 on:** February 03, 2020, 12:22:17 PM »

I got my Switch back today

I think they replaced the Joy Con with a new one because my invoice says "part replaced" I put the Joy Cons on and it recognized both of them.

Ponyfan

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