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I think there used to be a partial refund option and Ebay stopped it because of all the fraud and abuse.There are SO many buyers who will buy the item and then find SOMETHING to complain about (or just make it up and sometimes even damage the product themselves) to try and get a partial refund. I would just send the ponies back- although I think that you may have to eat the shipping charge ?
Quote from: Galactica on December 04, 2019, 01:32:21 PMI think there used to be a partial refund option and Ebay stopped it because of all the fraud and abuse.There are SO many buyers who will buy the item and then find SOMETHING to complain about (or just make it up and sometimes even damage the product themselves) to try and get a partial refund. I would just send the ponies back- although I think that you may have to eat the shipping charge ? ^ This. I am so sorry that you are in this situation, it is so frustrating. Sellers can offer a partial refund at their own discretion if they wish but they are not required to. Be sure not to alter the ponies in any way from the condition you received them in (such as cleaning, etc) until you've reached a resolution (it sounds like you already know this). The seller should have contacted you as soon as they noticed this issue and asked if you still wanted the item considering the damage. Hopefully the seller is able to offer you a satisfactory resolution.