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They’re taking advantage(?) of an organization who chooses not to competitively price items (for reasons and faults)
I guess thrift store manners must be different stateside to charity shop manners over here. I have never seen anyone even touch stock coming in. Most charity shops have their backroom doors open when the store is open as staff move between there and the desk depending on custom but I have also never seen anyone cross the staff line or try to accost the people putting new stuff out. People wait patiently for others to get out of the way and queue nicely at the counters.